STAY AWAY! VERY BAD CUSTOMER SERVICE!
So I never write these reviews but this time I felt I must. After I lost me reservation at another place we consistently stay at, I tried Stoneridge Townhomes in Sunriver. My wife and I have always wanted to try them anyways. A gentleman named "Guy" helped me find the last rental they had for the week, great I was in luck! Well once we showed up it all went downhill. The place was not even 3 stars and they claim 5. In the photos they do a good job of only showing you some "updated" areas but most of the rooms and bathrooms are still stuck in the 80's. The home actually wasn't even the bad part of the trip, as we made do with what we had. It was the VERY POOR CUSTOMER SERVICE that will keep us from ever going there again and why I am writing this review.
First off Guy told me when making the reservation that they do not belong to the SHARC (Sunriver's water park) but that he will give me day pass(S) so we can use it if we booked right then. Well, once we showed up he actually only gave us 1 day pass for all of us to use. Just ONE!, and we were saying there for 5 days. That means an extra $100 per day for a family of 4. That puts the cost of the stay way over any of the 5 star resort condos & townhomes. When we asked about it, the folks at the desk gave my wife a very hard time saying things like, "oh its horrible" "our owners don't like that place" "have you even been there, it's way too crowded" etc, etc. YES, we have been there and love it, that's why I confirmed with Guy on the phone when making the reservation!!!
Next Encounter... We called the registration desk to ask about some extra pool towels and if we could get some more? "Laurie" answered the phone this time and her responses just blew us away. So bad at one point that I had to hang up and let my wife call back so I didn't say something I shouldn't have... Her responses were "well don't you have a washer and dryer!" ""we gave you enough towels to begin with, that's what washer and dryers are for!" and to top it off she had the gull to say "you know we only cater to our owners here, we are not a full service hotel" WHAT! we pay over $300 dollars a night (which offsets the owners mortgage, right). Well I am sure they will be wondering why no one is renting there homes anymore and their investments will be tanking.... Check the front desk folks, the customer service is horrible!!!
DO NOT STAY HERE, spend the extra $50 a night and stay with the Sunriver Resort. We learned our lesson and know that the resort will always take care of you no matter what with 5 star service. read more