We stayed here for two nights while my boyfriend attended a two day seminar at the conference center here. The company hosting the seminar covered the cost of our room, so we did not pay for it. The property itself is large and sprawls on either side of the river. We stayed on the second level, with a balcony overlooking the river, which was really nice! The hotel is from the 1970's, but it seemed nicely maintained and the room was very clean. Amenities I appreciated were the dual bathroom vanities, comfy chair, refrigerator, and USB charging ports on the wall. The room itself was generously sized. The bathroom was very clean and the water pressure in the shower was fine (not terrible, but not amazing). One thing I really missed having in the room was a microwave to reheat leftovers or coffee...I was surprised by the absence of this common amenity. As stated earlier, we didn't pay for this room. I looked up pricing, and the base rate seemed relatively reasonable. However, they tack on a 19% "amenity fee" that raises the rate quite a bit, along with the usual transient taxes by state and local governments. Even though I found our stay here to be enjoyable, I don't think I'd pay the rate they're charging overall for that same room. Although the river view was nice, I think I'd skip it and save some money. If their rates are acceptable to you and you value a riverside view, it's absolutely a nice hotel to stay at. All of the staff we encountered were very kind, too. I can't really say anything negative about our experience here! I would have given it a five star review, but I find the final room rate to be too expensive and having a microwave would have been appreciated. read more

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Make the "destination fee" a user fee, don't make business travelers pay it. Can't be that hard to install card swipe for the resort "amenities". Fix the bath tubs so they actually hold water. Hire new service-oriented front desk personnel, current staff is terrible. read more

Had an enjoyable stay at Riverhouse Lodge. Being right on the river and across the street from the convention center are both huge perks. The rooms are clean and the restaurant on site is good and reasonably price for what it is. I do wish they would have the heaters and fire pits going outside. If you want them you have to start them yourself and the heaters didn't have propane in them. We didn't have an issue with parking and I love that they are pet friendly. The movie in the pool area was a cute touch too. read more

Riverhouse Lodge - Hotels Near Me - Bend, Oregon

I have mixed feelings about the night we spent at Riverhouse Lodge. We were booked there as part of a wedding party. Because of our age, we were assigned an ADA room. The room was laid out to accommodate someone with mobility issues and, as a result, a bit awkward to negotiate. The bed was overly soft. The bathroom was cluttered with ADA appliances. I have no idea what the wedding planers paid for the room but I assume it was expensive. read more

We stayed at the Riverhouse Lodge in Bend, OR while attending a conference and were excited about the riverside setting and pet-friendly accommodations. The location is absolutely beautiful, and every staff member we encountered was kind and welcoming. Unfortunately, there were several service and facility issues that impacted our overall experience. Despite reserving and confirming a ground-floor firepit suite facing the river, we were initially checked into a second-floor room facing the road. After some confusion and delay, we were reassigned--but walked in on guests already staying in that room. (EEEKKK) A very uncomfortable situation for all involved. Thankfully, a correct and available room was eventually found. The suite was spacious but dark and a had a strong musty odor, a moldy-smelling shower curtain, and leftover items in the fridge from a previous guest. Even more concerning, a large wasps' nest was forming over the patio area. I'm severely allergic and alerted the front desk immediately, but the issue remained unresolved during our 3-night stay. The staff were apologetic and tried to be helpful, but these mishaps suggest a need for stronger property management and attention to detail. With improvements to operational oversight, Riverhouse Lodge has the potential to deliver a much more seamless and enjoyable experience. read more

Riverhouse Lodge - Outdoor firepit area - Hotels Near Me - Bend, Oregon

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The Riverhouse lodge is a convenient place to stop when going between CA and WA. They allow pets, the rooms are clean and generally quiet. My recommendation would be the upper floor river facing rooms. The lower level rooms have a patio but if you are facing the parking lot, people are parking facing your room. I would have rated the place 4*, but in addition to the resort fee (18%) they are now charging a $10 parking fee. We will come back again, because it's convenient and they allow pets. read more

What a serene place to stay when visiting Bend, Oregon. I had a beautiful view of the river in room 2218. The beds were comfortable, love the little patio view of the river and waking up seeing it from my bed throughout the evening. I'm definitely torn between staying in one of the rooms on the ground floor because they have fire pits. Ideally I think the one right below my room and Over one would be perfect. I believe that would be 1216 which is pictured in the view below. I really wanted to use the hot tub, but it wasn't working this weekend. But they did have a nice warm pool indoors, but it felt a bit too cold outside to have to walk back to the room so I forgoed it this time. Look forward to coming back. There was a beautiful river Trail just up the hill past the convention center and passed the golf course that was about a 45 minute walk into town. Highly recommend. read more

Riverhouse Lodge - A great way to wake up in the morning - Hotels Near Me - Bend, Oregon

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This is such a beautiful seating on the river in Bend. Centrally located to food, shopping, activities and adventures makes this place a great value. The walking trails wrap all around the town, too. Bend is a beautiful city that feels like a little mountain town. If you're staying in Bend, the Riverhouse is worth a try!! read more

Riverhouse Lodge - Outdoor sitting on the river!! Lovely sunshine and a beautiful setting - Hotels Near Me - Bend, Oregon

I left a Bose speaker in a super obvious spot next to the television and was told it couldn't be found. I jumped through the hoops and called multiple times. It surely didn't vanish into thin air. Onus on me for not doing a double check prior to leaving. And, the communication about the issue was subpar at best. The restaurant is nice, albeit the $15 pour of Crown Royale hit strongly. Overall, pretty disappointing, to say the least. read more

The room and facilities are quite nice. My room is updated and very clean. Here for business and wish I had more positives to add, but can't. Dinner service was just short of horrible. I don't make it a practice to blast individuals, so let's just say it was not a good dining experience. Eat off the property and increase your odds for a better evening. read more

Such a nice place to stay in North Bend to be close to our nephews' & nieces' places in the Tumalo countryside! The hotel appears to have undergone a recent renovation and the motel-like exteriors belie rooms that are roomy, well-appointed & very comfortable. Classy job! The first floor rooms overlooking the Deschutes River even have a private deck with an attractive & efficient fire pit. Very cool! Perhaps our favorite feature, however, is the bedding. Beautiful cotton sheets & numerous comfy pillows are topped by a thin downy comforter and a lovely blanket-like spread, the combination offering just the right warmth & coverage. We are so tired of hotels that have a bed with only a sheet and a big, bulky comforter - No blanket! We either roast or freeze! Thank you, Riverhouse Lodge! P.S. The on-site restaurant, Currents, has some of the best food around, with big portions! Scrumptious breakfasts! We definitely recommend this place. read more

What a fun spot! we ate in the bar (place was packed on a Sat night). I had the best Halibut fish and chips I've ever had-which, as a commercial fisherman's daughter is saying a lot. Even busy service was straightforward and prompt. Def will recommend this spot. read more

Requested rooms for our group of 14 people a year in advance and they did not honor our requests to be in the same building with Riverview rooms, apparently a year in advance is not enough time to make that work. Very disappointing. Secondly, the hotel smells and in the rooms, at least mine ,smelled like sweaty man which is in the linens especially in pillows. Oddly, they will not do any kind of servicing of rooms unless it is specifically requested so things like additional coffee grounds or towels, etc. must be specifically requested. The location is great. read more

At over $350 a night, this is a scam and doesn't even vaguely resemble a resort in any way. Room is stinky and dirty. This place is old and rundown and not as advertised. No wonder it was the only place with vacancy over the Fourth of July weekend. No valet, no porter or bellman. The pool was so gross and murky, couldn't get a cocktail at the pool, all they had was beer (even though cocktails were on the pool menu). No room service. 45 minute wait at the restaurant (even though it was half empty, due to "small kitchen?!" and even then patio seating was "first come, first served". "River view room had no river view because the property was not properly landscaped. We had to find and arrange activities on our own. Nothing about this place even remotely resembles a resort. Zero resort amenities. And to top it all off, we had to pay a resort fee! Just don't fall for it...avoid The Riverhouse. read more

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Rude check-in experience! Facilities not properly maintained or cleaned. There are so many lovely options in Bend. Check out the rest of the reviews on yelp. Do yourself a favor and avoid this establishment. The river is always beautiful, so if you must stay here, keep your eye on that! read more

Ok, I should have read through reviews. The place was recommended by a friend as it is great and right on the river, UNLESS YOU GET A ROOM NOT ON THE RIVER! I was traveling for work and tired , made the reservation on the go, paid more, and was excited to work at the hotel with visions of the babbling River. Nope, up the hill in a parking lot. My fault I guess. Just be aware and read the reviews. As I sit here with the noisy AC on, I see I'm going to be lulled to sleep by the pleasant whining of motorcycles racing up the busy retail street facing my room. Ok, so they did put lipstick on a pig and did some ok finishes on an old motel type building, and my room is clean. The motel 6 was $150, so maybe the price here is not so bad for what you get. I was definitely disappointed. First getting to my room, I kept thinking I got taken for a suckered and what a dump!! Now, I guess I should have read reviews closer and it is just ok. read more

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My experience at this establishment was very disappointing. I booked a riverview room, and paid a premium for the amenity. Instead, they put me in a room with a view of the parking lot. At the end of my stay, I was in a hurry to leave the horrible room, and I mistakenly left a bag filled with my personal belongings. I realized my error while driving home. By the time I called, I was 100 miles away. Housekeeping found my items and took them to the front desk. The staff told me they would mail me my belongings the next business day. Nearly 2 weeks later, I have nearly given up any hope of seeing my stuff again. Instead of sending me my found belongings, the hotel sent me a link to an automated service, which claims to be searching for my things. What a bunch of idiots. My things were promptly found and returned to the front desk! Just send me my stuff like you promised nearly 2 weeks ago! I have never been so thoroughly disappointed in a hotel. If you choose to stay here, adjust your expectations. Don't assume they will fulfill their promises! read more

Spacious room with the twin bunks over the queen beds, extra floor and closet space, clean, and quiet. The Currents restaurant on site was fantastic with a view of the river, good food and great service. We will stay again! read more

Location: 5 stars Staff: 5 stars Cleanliness: 3 stars. The location, parking and staff interactions were great. The room was dusty. We requested room service to take our trash etc. one of the four days and it was as a half done job. Kudos to the staff for being so kind despite being understaffed. They held it together and the restaurant was amazing! read more

Had to switch rooms due to originally room having pee stains all over. Not the hotels fault but bad dog owners. It's on the first floor with a door straight to the river, how do you even let your dog pee inside !!! People suck. Ambiance is amazing, hip, cozy and literally on the river, I mean what else can you truly ask for. A really great place and I will stay here again. I would give them 5 stars but this tile job ?!?? Who did you hire for this !! The definition of "I know a guy". Also the food was Meh. read more

Riverhouse Lodge - Bad tile job - Hotels Near Me - Bend, Oregon

Terrible experience working with hotel to resolve double charge through AirBNB. Hotel took my card for incidentals and then charged additional cost when AirBNB failed to pay them. Will not step it to resolve the issue after multiple calls. A nice stay ruined by poor customer service and duplicate charges for stay. read more

I'll keep it at a two just because of how dirty both rooms were. One better than the other but both needed attention. This hotel has the "apartment building" feeling. They have separate buildings that make up the hotel. It feels like they tried to make it feel like cabins but still feels like apartments to me. Its nice to have the river right there. The sound its very relaxing. The staff was for the most part friendly and attentive but nothing out of the ordinary customer service, just a "I need this job" attitude. The manager was a little on the defensive side when I showed him the pictures and said "the cleaning products make that effect" yeah whatever makes you sleep at night buddy. I know what dirty looks like. They upgraded me to a better suite but the bed was still uncomfortable. Mattresses need to be changed on both rooms as they were lumpy. Bartender in the AM was nice but not very talkative or responsive. The both bartenders on the last night were really friendly and helpful, especially while selecting my drink choice. They were funny an engaging with everyone that was there siting on the bar. The food at the bar was mixed. I loved the egg Benedict and I added avocado. I was really sad when I grabbed the last bite. I wanted more! The flatbread wasn't bad tasting but it was definitely hard and not very enjoyable. It gets cold really fast so it gets hard really fast. Overall I would stay there if and only the event is as close at it was this time. And for the egg Benedict. read more

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I had to reserve last minute because my airline cancelled my flight and it looked like there weren't any options to fly out that day. A couple hours later, I was unexpectedly rebooked for a same day flight out so I cancelled my Lodge booking. This business kept my $400+ dollars and refused to provide even a partial refund. They had more than enough time to rent that room out as it was early in the day. They took advantage of me as a visitor experiencing stressful travel circumstances. I will not consider this unethical business in the future. Stay away! read more

Ok so the pictures definitely make the place look much better than it actually is but that doesn't mean they are not good . we planned a very last minute trip to Bend during Christmas, and as expected most places were already booked up . We were lucky to snag a couple river facing rooms last minute . The rooms are huge but mediocre and have a very old boring vibe. The bathrooms especially need some work . It's a reasonably priced place with a bunch of added fees but I don't think they are as nice as they advertise .The common spaces are beautiful especially the restaurant with the river view. Location is amazing because its close to the center of town and a very short drive to most places . They also had EV chargers which worked in our favor .There was no room service at all for the four days we stayed . we had to call them even for the basics like fresh towels ,coffee etc. The hot tub ,pool area is very dated and even though I did use the hot-tub,I would recommend against it . They really need to clean that thing up. Parking was a mixed experience because some nights we could park right in front of the building but on others the parking lots would get full by 6 pm. read more

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I was here for a conference and had a wonderful experience. The staff was kind, accommodating and professional. The food was top notch, beautifully displayed. The meals were delicious and not like your typical banquet food. Everything was always set up early. The team here was an intricate part of the success of our event. I would love to see some upgrades to the convention center as it's a little outdated. In regard to the hotel, front desk ladies were sweet, the rooms were comfortable, happy hour was great. My favorite meals were the delicious salads and flatbreads! You do have to request for room service which was not a big deal. I would definitely go back:) read more

We stayed in March 2022 for a conference. The front staff was friendly and the lobby/bar/restaurant was sleek/modern. The conference rooms were across the street, but the walkway bypassed the road (yay!). It would have been a 3-star review since there were some areas of improvement, but the room location made up for it. Here's the bad: 1) Sliding glass door was very difficult to open. Good thing we're young/strong and without physical disabilities. There's no way any elderly person would be able to get that thing open. 2) Floor in the room was dirty. Socks became black when walking without shoes. 3) White dog fur on the bed sheets. They attached to my black legging. Since I'm allergic, made my eyes water and nose run. Here's the good: 1) Maintenance is quick to respond! Less than 5 minutes. They fixed the issue in less than 10 minutes. 2) Room 2106 back patio opened right in front of the river. 3) You can fish the river right in front of the room, as long as you have a fishing license. 4) Plenty of parking. 5) For only $223/night, I've stayed in worse places. Caveat: 1) Didn't use the pool/spa. 2) Didn't eat at the restaurant 3) Didn't expect this to be a high-end resort (it's literally Bend...) 4) Didn't use room service or house-keeping. read more

After staying at an absolutely deluxe resort in WA, coming here to stay at Riverhouse was jarring for us. I booked this stay on our way back home from WA, because of the Deschutes and how lovely I thought it would be this time of year. Unfortunately, the lovely Deschutes was literally the only good thing about our stay here. When we arrived, check-in was weirdly specific about the incidental charges, but we brushed it off because we were motivated to see the room and the property. Our room was across the Deschutes from the check in area, in building D. I booked us a king, river facing, however there were massive trees in the way, and you really couldn't see much of anything from the room itself. The building we were in absolutely reeked. The smell was overwhelming like dirty kitty litter, a gas leak, and a bag of soggy ripe gym clothes. Thankfully our room only smelled like a stale dorm, but that was the least of our worries. The bed was hard as a rock, and someone described it online as being as hard as just sleeping directly on the floor and I couldn't agree more. I called the front desk to see if there was something they could do, but they were curt, dismissive and unhelpful. Thankfully we only had to spend one night here, because it was horrible. Yes, the river was incredible, and if I had to review this poorly aging and dated property just on experiencing the river, five stars. That said, the rest of the amenities including my river view room with no view, horrible stench and rock-hard bed, were all not worth the price, and I absolutely would not stay here again. Terrible from start to finish. read more

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Good location close to great dog park and trails , rooms are dated with a slight smoke smell from previous years , bed is a tad firm and a/c unit is loud , fire pit is cool and shower is decent . read more

You will check into this place thinking it is nice. Your landline phone won't work. You will use your cellphone to communicate the fact that the landline does not work and request extra blankets and towels etc. An hour and a half later you will still be waiting. You'll call the office again and they won't have any idea what you are talking about... I even walked to the office and offered to just do it myself.. they said no. Save your money. Go to Sunriver resort or even Motel 6. Jeez. read more

Riverhouse Lodge - At least the bridge is nice - Hotels Near Me - Bend, Oregon

Great Happy Hour. Mac & Cheese was WONDERFUL. DRINKS were very very good! Great service. read more

It was painful to get good customer service from the beginning. Before arrival I called no less than 4 times to pay for an upgrade. Finally received a call and got a partial upgrade. Good thing I double checked regarding airport transfer....they did not have me down regardless that I spoke with manager a few days before During our stay, the customer service was a joke. From the bartender not wanting to serve us even though it was not closing time....he obviously wanted to leave. We were denied housekeeping due to staffing shortage (we were there for 3 nights). IF we needed something....clean towels etc, we had to call and wait for 1 hour or more. So we had PILES of dirty towels and glasses for our entire stay. We called one night as we could smell the gas at a below fire pit. When I called to express my concern, the gentleman at the front desk actually said "what do you want me to do about it." IF you come to bend, look anywhere but here. read more

Simply put, this place is FREAKIN AMAZING! From the front desk to my really cool room/suite overlooking the Dashutes River WITH a balcony and a fire pit with propane, and seating all around it, this place can quite literally heal your soul! I called the front desk to ask for another night, explaining I was near desperate for another night in my room, and the super dooper cool guy at the front desk moved MOUNTAINS to get it for me, CHEEPER than my original night! My gratitude knows NO bounds! Oh and did I mention the the BED? Soooo comfortable! My very weary body needed a place to rest, and I slept a deep sleep and woke early refreshed and ready to face the day. If I have one critique it's there is a lil disconnect in how they SOUND, on the phones with initial requests or contact. They sound, bored, maybe slightly jaded by the masses of unkind humanity that pass through their doorsteps? Very early on in my long retail career I learned if you SMILE when on the phone and greet people they can FEEL that and it begins everything on a positive note. Maybe they could learn from that skill, cuz it actually serves one to approach from that space, people OPEN to a smile even if not seen? Anyhoo, I find that once you broached THEM from kindness, even desperation (in my mental and physical state) they will envelope YOU and take care of you! The front desk gal even rolled my luggage to my room last night with me as my body was just DONE and she took it upon herself to help me! Now THAT'S service!! So, ignore the negative reviews if there are any, and approach THEM with kindness, and they will reward you! Yay!! read more

We, Kathleen and Gene as well as I stayed here several days ago and thoroughly enjoyed our stay. Because of my breathing disability they placed us all on the first floor in 2 rooms. The ambiance as well as the scenic view from the windows was something to behold. read more

Stayed here based on trip advisor rating. Wish I had seen the Yelp reviews first! This hotel was absolutely filthy! All of the common hallways looked as if they had not been vacuumed in at least a month, crumbs, dirt, plant debris, shards of paper towels, etc. everywhere. Inside our deluxe river view room: old brown (also dirty) carpet, an old, stained and mildew smelling shower curtain; the shower soap dispenser was empty as well. The exterior deck had a nice view of the river, but also looked as if it had never been cleaned and was stained and stuck with whatever prior guests had spilled. The restaurant and lobby were nice, the food is ok, not great, comparable to a roadside diner. read more

All day there has been jackhammer and saws just outside our room. It's so loud we can't even watch TV or have a conversation. It has also kicked up a ton of dust. All night there is loud music playing outside keeping us up. There was no information warning us of these disruptions. read more

We have been to this hotel numerous times over the year and always loved it except for the past 3 or 4 times we have made a reservation. I was on the last week of a month long vacation and my wife got sick so we wanted to change the date ONE DAY but found it impossible to do. Be aware, they now not only use a 3rd party to book the reservation but if you call their 541 number unless you know the secret handshake (picking option 5) you still go to a third party who claim they can not change the reservation and will not refund your money. If you have ever stayed here and enjoyed the beauty of the property, the hassle of dealing with a reservation here has forever changed. No more friendly customer service, just a bunch of offshored "customer service" people or if you can somehow get to a person who is actually on the property they will simply say "just following orders" and direct you to the maze of ineptitude they call customer service. We will never stay here again and I will actively campaign on the internet to others to also never patronize this establishment. What a great way to end my vacation. read more

Bad service! No hot water! Place is falling apart. Broken fixtures! No pool side device even though it is advertised. Not worth the money, stay elsewhere if you can. read more

The location is great. There seems to still be some growing pains however, the staff went to great lenghts to fix the issues. The indoor and outdoor pool we're both great. The restaurant has good food and amazing ambience next to the river. I highly recommend in getting a first floor room near the river so you can turn on the automatic fire pits. The issues were relatively minor, which included the phone, and the internet being slow. read more

I'm not in the business of giving one star lightly. That said I don't like the old bait and switch and after our stay would not feel comfortable NOT sharing our experience. To begin, I think it's important as others have shared to know this is not a quaint little place it's in a busy part of town and more like a mediocre renovation of a old 60s motel than the upscale hotel that they pretend to be. We were promised a stand alone cabin, promised a early check in and all that went out the window when we arrived. First the early check in was not happening.. they told us they would call when the cabin was ready. Two hours later we received a call to say the suite has a "plumbing issue". Would it be okay to put us in a double queen suite? Well not really as this was our first vacation in 3 years and I'd like to not sleep in the same room with our 12 year old but whatever...they offer comped breakfast and a comped app. Okay....annoying but at this point we had been on the road for 6 hours so I just wanted to relax. We check in, go to the room and it's two full beds. Look it might not be a big deal to many but where is the queen suite? The paint fumes from the renovation which no one told me about drove my kid and my husband onto the balcony with headaches but we figured we would let off some steam at the hot tub and pool. Oh wait, they are closed. No one mentioned that. Dinner was crazy expensive 260 bucks for three and my shrimp dish (an app with 5 shrimp) wasn't comped as promised and was thirty four dollars. The waitress was lovely but it couldn't make up for some of the most bland and overpriced food I've had in years! We head back to the room and realize after one night that we just can't do it and there is nothing relaxing or pleasant about our stay. The fumes, the tiny beds, the bad food....get me out of here. The topper was my son went to the front desk for Wi-Fi passwords and overheard someone else at the front desk being told the "pluming problems" wouldn't allow for them to stay in the cabin and would they move to a "queen sized suite" sound familiar???? We found out later they have been under renovation for over a month. So this isn't a plumbing problem. I'm actually really frustrated and angry. It's one thing to be disorganized and another to be dishonest. Watch your back and pocketbook. GGM read more

Riverhouse Lodge - Hotels Near Me - Bend, Oregon

I think three stars is pretty fair. It wasn't absolutely amazing but it wasn't terrible either. I like the fact that it's right next to the river that was great! As far as the room goes, it was cool, there was a step down that was missing tiles and seemed like a safety issue and our back screen door wasn't even on the tracks, the tv wasn't connected to the internet either. We were originally charged twice for our stay of 2 nights and that was super inconvenient, I tried calling the front desk about and it and they were helpful and told me that if it goes through than to give them a call and the manager would help. I called them twice and was told that the manager would call me back and assist. Not once did I receive a phone call from any manager. Still double charged and I've heard nothing. At this point I don't even care about the charge, it's more annoying that no one followed through with a huge guest issue! Please do better. read more