I had to reserve last minute because my airline cancelled my flight and it looked like there weren't any options to fly out that day. A couple hours later, I was unexpectedly rebooked for a same day flight out so I cancelled my Lodge booking. This business kept my $400+ dollars and refused to provide even a partial refund. They had more than enough time to rent that room out as it was early in the day. They took advantage of me as a visitor experiencing stressful travel circumstances. I will not consider this unethical business in the future. Stay away! read more

We, Kathleen and Gene as well as I stayed here several days ago and thoroughly enjoyed our stay. Because of my breathing disability they placed us all on the first floor in 2 rooms. The ambiance as well as the scenic view from the windows was something to behold. read more

Good location close to great dog park and trails , rooms are dated with a slight smoke smell from previous years , bed is a tad firm and a/c unit is loud , fire pit is cool and shower is decent . read more

Great Happy Hour. Mac & Cheese was WONDERFUL. DRINKS were very very good! Great service. read more

You will check into this place thinking it is nice. Your landline phone won't work. You will use your cellphone to communicate the fact that the landline does not work and request extra blankets and towels etc. An hour and a half later you will still be waiting. You'll call the office again and they won't have any idea what you are talking about... I even walked to the office and offered to just do it myself.. they said no. Save your money. Go to Sunriver resort or even Motel 6. Jeez. read more

Riverhouse Lodge - At least the bridge is nice - Hotels Near Me - Bend, Oregon

I so wish I could recommend this place to stay. On paper there is so uch going for it... In February I came into Bend for Parents weekend at OSU-Cascades. I didn't book online, but I did check out all of the features, views and rooms. I called into reservations and spoke directly with the location. I explained that there were disabled people traveling with us and we needed a user friendly room. We wanted a room with the view that was on the website. We were promised a room in the main building and for an additional fee, the view from the website. We were assured that being in the main building would keep us near the restaurant and check in. We also discussed with the registration the need to have a table and four chairs available to eat and entertain in the room and to accommodate the four guests. We arrived at the hotel to be told there were no rooms in the main building of the hotel. The room we were assigned was two buildings away from the main one. There were no luggage carts. We get in the room, there's no lighting that lights up the entry way-and there are stairs in the room that nearly killed two of our guests; they were not expected as we were very specific about having disabled guests. We had asked at check in about menus and hotel info and were told the necessary info was in the room and it would answer all of our questions. It was NOT in the room and when we brought it up, we're told that the hotel is not responsible for what the housekeeping team does or doesn't do. We couldn't see out the slider doors very well as we checked in late-and woke up the next morning to find that our room that we paid "extra for the view" actually overlooked a dirt walking path and we couldn't see or hear the water. And as the stay progressed, we had people constantly looking through the slider into our room or talking to us through the slider. In addition, we woke up Sunday morning to find face prints on the sliding glass door looking INTO our room. Children run up and down this dirt walking path screaming at all hours day or night. Our neighbors upstairs very obviously had smaller children-that liked to run in and out and around their room. There were only two chairs in the room, no table. There were two VERY dirty chairs on the patio-but no table. We couldn't sit anywhere but the bed. That's appalling with disabled folks. We ordered room service the first night and were specific about what we wanted. No drinks were brought, the burger was raw. I tried to call and no one picked up. I sent two separate emails the first night we stayed and nothing was addressed-just some excuses and disregarded information. I kept trying to reach out. I sent more emails. No responses. We checked out after receiving an email saying contactless check out was available-just leave key in the room and at 11am a closing invoice would be emailed. I still have not received a final invoice, though my card was charged and I've requested it at least three times. We paid more than a 30% up charge for the privilege of a view, which we never received. The reservation representative flat out lied. Maintenance issues and housekeeping issues were brought to the management's attention the night we arrived and the hotel did NOTHING. Whatever you do-don't need ice. The machine is in a weird room attached to the next building that REEKS of mildew and mold. It's also not locked, which is kind of creepy. Advanced warning that the only vending machine is for soda-and it's old school cash only. We were there Friday-Sunday and housekeeping never entered our room to restock coffee, water, shampoo/incidentals that are supposed to be included or to take out the very, VERY tiny garbage can that was full the first night. The rate charged at this hotel is significantly more than many other hotels in the area and we foolishly bought into the concept that it was a more "upscale" facility that a more affordable option. I really hope that this helps other people make better decisions than we were able to and enjoy their stay better than we did. read more

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I'm not in the business of giving one star lightly. That said I don't like the old bait and switch and after our stay would not feel comfortable NOT sharing our experience. To begin, I think it's important as others have shared to know this is not a quaint little place it's in a busy part of town and more like a mediocre renovation of a old 60s motel than the upscale hotel that they pretend to be. We were promised a stand alone cabin, promised a early check in and all that went out the window when we arrived. First the early check in was not happening.. they told us they would call when the cabin was ready. Two hours later we received a call to say the suite has a "plumbing issue". Would it be okay to put us in a double queen suite? Well not really as this was our first vacation in 3 years and I'd like to not sleep in the same room with our 12 year old but whatever...they offer comped breakfast and a comped app. Okay....annoying but at this point we had been on the road for 6 hours so I just wanted to relax. We check in, go to the room and it's two full beds. Look it might not be a big deal to many but where is the queen suite? The paint fumes from the renovation which no one told me about drove my kid and my husband onto the balcony with headaches but we figured we would let off some steam at the hot tub and pool. Oh wait, they are closed. No one mentioned that. Dinner was crazy expensive 260 bucks for three and my shrimp dish (an app with 5 shrimp) wasn't comped as promised and was thirty four dollars. The waitress was lovely but it couldn't make up for some of the most bland and overpriced food I've had in years! We head back to the room and realize after one night that we just can't do it and there is nothing relaxing or pleasant about our stay. The fumes, the tiny beds, the bad food....get me out of here. The topper was my son went to the front desk for Wi-Fi passwords and overheard someone else at the front desk being told the "pluming problems" wouldn't allow for them to stay in the cabin and would they move to a "queen sized suite" sound familiar???? We found out later they have been under renovation for over a month. So this isn't a plumbing problem. I'm actually really frustrated and angry. It's one thing to be disorganized and another to be dishonest. Watch your back and pocketbook. GGM read more

Riverhouse Lodge - Hotels Near Me - Bend, Oregon

Stayed here based on trip advisor rating. Wish I had seen the Yelp reviews first! This hotel was absolutely filthy! All of the common hallways looked as if they had not been vacuumed in at least a month, crumbs, dirt, plant debris, shards of paper towels, etc. everywhere. Inside our deluxe river view room: old brown (also dirty) carpet, an old, stained and mildew smelling shower curtain; the shower soap dispenser was empty as well. The exterior deck had a nice view of the river, but also looked as if it had never been cleaned and was stained and stuck with whatever prior guests had spilled. The restaurant and lobby were nice, the food is ok, not great, comparable to a roadside diner. read more

It pains me to give this lovely property--located right on the Deschutes River--such a lowly YELP score. But there is a very good reason for that. Despite the very nice, scenic location, there is a lot of work to be done to pull this place together. I always request an ADA room up close to the front of the lobby to avoid a lot of excessive walking on my bad leg. Did not have one available here, unfortunately--with my 3rd party reservation. I also like having safety bars in my bathtub or shower to lessen the worry about a slip-and-fall in an unfamiliar bathroom. Yes, these are issues for us older folks who travel. However, these reasonable requests were not heeded by the Riverhouse during my visit. To make it easy to access my long-distance room, I asked for a luggage rack to roll on to make the long trek. Nope--this hotel "did not have any-and the one they did have was broken!" Not a good sign here. The closest room they had required a slippery walk outside in the rain to get to the next building--halfway down a long hall. At least the front desk took my luggage and put a bucket of ice in the room for me so I would not be burdened with that. In fact, the employees were all very nice and accommodating as much as they could be. Problems began as soon as I prepared to take a shower before bed--no bars or any kind of safety aids in the shower. I would need to climb into a bathtub with absolutely nothing to hold onto and I was not about to take a chance at getting hurt my first night on the trip. I was not able to shower for 2 days in my room. Next up: the air conditioning unit in the bed room was stuck on and I could not for the life of me get it to turn off. I wanted some heat--it was 30 degrees outside--but it was not budging. I ended up putting more clothes on and took all the big bath towels in the bathroom out to cover me and gain some warmth. I froze all night as I tossed and turned and managed to maybe get 3 hours of sleep. Plus, the lights in the bedroom did not work so I had to use my cellphone flashlight to get around in the dark. It is so sad to have to relay these service glitches that mar the reputation of such a beautiful property. The night I arrived, many Christmas parties were happening in the restaurant and the Riverhouse seems to be "the place' to host some fancy shindigs in the Bend / Redmond area. The rooms that are on the River are worth the extra price for the view and rustic ambience; otherwise you will stuck looking out on the parking lot by selecting the cheaper rooms on the other side. As I mentioned, there is a very nice restaurant on site and the walking path along the River is mighty fine. If the Riverhouse could fix up the rooms to be more accommodating to their mobility-challenged patrons and attend to the service issues that turn a night in a beautiful hotel into an un-showered, shivering, chilly mess, that would be my best advise. 3 YELP STARS. read more

Riverhouse Lodge - Overlooking the River from the porch. - Hotels Near Me - Bend, Oregon

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I think three stars is pretty fair. It wasn't absolutely amazing but it wasn't terrible either. I like the fact that it's right next to the river that was great! As far as the room goes, it was cool, there was a step down that was missing tiles and seemed like a safety issue and our back screen door wasn't even on the tracks, the tv wasn't connected to the internet either. We were originally charged twice for our stay of 2 nights and that was super inconvenient, I tried calling the front desk about and it and they were helpful and told me that if it goes through than to give them a call and the manager would help. I called them twice and was told that the manager would call me back and assist. Not once did I receive a phone call from any manager. Still double charged and I've heard nothing. At this point I don't even care about the charge, it's more annoying that no one followed through with a huge guest issue! Please do better. read more

Unfortunately the recent remodel did not go well. Have stayed here multiple times prior to the recent remodel and it's always been a good experience. The remodel have left a terrible chemical smell in the rooms, supposedly due to wood tarnish on the furniture!!!! Most of the furniture is mediocre laminate hotel furniture with the exception of a natural wood side table that doesn't even fit in. It's very apparent that this is a local manufacturing job with lots of chemicals and wood tarnishing involved. Why they didn't let these side tables air out properly before putting them in a 100 square foot room is unexplainable. Was offered a different room but just walking through the hall, I knew it would be the same. West Elm, Crate and Barrel, Home Goods, and Target have similar tables without the chemical experience. read more

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It was painful to get good customer service from the beginning. Before arrival I called no less than 4 times to pay for an upgrade. Finally received a call and got a partial upgrade. Good thing I double checked regarding airport transfer....they did not have me down regardless that I spoke with manager a few days before During our stay, the customer service was a joke. From the bartender not wanting to serve us even though it was not closing time....he obviously wanted to leave. We were denied housekeeping due to staffing shortage (we were there for 3 nights). IF we needed something....clean towels etc, we had to call and wait for 1 hour or more. So we had PILES of dirty towels and glasses for our entire stay. We called one night as we could smell the gas at a below fire pit. When I called to express my concern, the gentleman at the front desk actually said "what do you want me to do about it." IF you come to bend, look anywhere but here. read more

Simply put, this place is FREAKIN AMAZING! From the front desk to my really cool room/suite overlooking the Dashutes River WITH a balcony and a fire pit with propane, and seating all around it, this place can quite literally heal your soul! I called the front desk to ask for another night, explaining I was near desperate for another night in my room, and the super dooper cool guy at the front desk moved MOUNTAINS to get it for me, CHEEPER than my original night! My gratitude knows NO bounds! Oh and did I mention the the BED? Soooo comfortable! My very weary body needed a place to rest, and I slept a deep sleep and woke early refreshed and ready to face the day. If I have one critique it's there is a lil disconnect in how they SOUND, on the phones with initial requests or contact. They sound, bored, maybe slightly jaded by the masses of unkind humanity that pass through their doorsteps? Very early on in my long retail career I learned if you SMILE when on the phone and greet people they can FEEL that and it begins everything on a positive note. Maybe they could learn from that skill, cuz it actually serves one to approach from that space, people OPEN to a smile even if not seen? Anyhoo, I find that once you broached THEM from kindness, even desperation (in my mental and physical state) they will envelope YOU and take care of you! The front desk gal even rolled my luggage to my room last night with me as my body was just DONE and she took it upon herself to help me! Now THAT'S service!! So, ignore the negative reviews if there are any, and approach THEM with kindness, and they will reward you! Yay!! read more

Bad service! No hot water! Place is falling apart. Broken fixtures! No pool side device even though it is advertised. Not worth the money, stay elsewhere if you can. read more

The location is great. There seems to still be some growing pains however, the staff went to great lenghts to fix the issues. The indoor and outdoor pool we're both great. The restaurant has good food and amazing ambience next to the river. I highly recommend in getting a first floor room near the river so you can turn on the automatic fire pits. The issues were relatively minor, which included the phone, and the internet being slow. read more

All day there has been jackhammer and saws just outside our room. It's so loud we can't even watch TV or have a conversation. It has also kicked up a ton of dust. All night there is loud music playing outside keeping us up. There was no information warning us of these disruptions. read more

We have been to this hotel numerous times over the year and always loved it except for the past 3 or 4 times we have made a reservation. I was on the last week of a month long vacation and my wife got sick so we wanted to change the date ONE DAY but found it impossible to do. Be aware, they now not only use a 3rd party to book the reservation but if you call their 541 number unless you know the secret handshake (picking option 5) you still go to a third party who claim they can not change the reservation and will not refund your money. If you have ever stayed here and enjoyed the beauty of the property, the hassle of dealing with a reservation here has forever changed. No more friendly customer service, just a bunch of offshored "customer service" people or if you can somehow get to a person who is actually on the property they will simply say "just following orders" and direct you to the maze of ineptitude they call customer service. We will never stay here again and I will actively campaign on the internet to others to also never patronize this establishment. What a great way to end my vacation. read more

This place is kind of tricky to review -- lots of pros & cons. First, it doesn't look as nice as it does on the website. It was a bit of a surprise to see it right off the highway and looking more like an older roadside motel/hotel than a resort. Maybe I'll just make a list: Pros: - Staff is great. Every staff member we came into contact with was very pleasant and helpful. - Riverview rooms are huge. Lots of room with comfy bed, nice linens, pull-out couch, desk, fridge/freezer, microwave, TV, additional sink outside the bathroom. Even a special brown makeup towel so you don't get mascara on the white towels. - View and sound of river is nice. - Bar and restaurant are attractive and have a modern ski-lodge-y feel. - Cocktails at the bar are creative and delicious. - Food is good but very, very pricey. (Pro & Con) - Dog-friendly, kind of sort-of. See Cons. Cons: - The bathtub had moldy caulking. Also it looked like the tub used to have no-slip stickers on it, and now just a bit of dirty, sticky residue. These things are so easily fixable, and it made me doubt the cleanliness of the whole place. It made it feel like we were in a dirty, cheap motel. - The decor of the rooms is very old, dark, and drab. - The entrance into the building where our rooms were located looked and smelled straight out of the 70s. That carpet needs replaced. Renovations are needed. - Dog friendly, but you aren't supposed to leave your dog in your room and there's nowhere you can take them in the hotel. The front desk said we could bring her to the pool-table area behind the bar. Our dog is small and very quiet and well-behaved, so we sat back there with our drinks, but the bartender came over and told us she couldn't be there. We are used to our dog being allowed in the bars of dog-friendly hotels. Also we had to walk long and far to find a trash can to put our dog waste in. - No room cleaning. None! They only clean after you check out. Luckily we ran into a cleaning person who gave us fresh towels. - Resort fee of $15 a day. Not sure for what. The spa is permanently closed. There was an indoor pool, but considering the bathtub situation, we didn't go near it. There were firepits outside the restaurant, but there was a pile of damp wood, no matches, and no kindling. We paid dearly for our stay, and considering we didn't even get our rooms clean this doesn't seem reasonable, but they would not remove the charge. - The initial room rate doesn't seem bad, but by the time they add on all the taxes, pet fee, and even a separate tax on the pet fee, resort fee, etc., it adds up to what should have been a much nicer hotel. In conclusion, it's not bad, but it's not good. It's OK -- but a little pricey for OK. read more

There's ants. Coffee maker doesn't work. I requested housekeeping and never happened. Not the best in the hotel business. As a guest we expect only the best at minimum. read more

We had the best Thanksgiving Buffet there. Too late for Easter. Very expensive, but for special occasions worth it. read more

Enjoyed our stay here and the hotel exceeded expectations of a 3.5 STAR hotel and price was fair. Great friendly staff the room was great though we did not have a river view :( but was able to have dinner at Currents which was very good and right on the river. Had the trout which was cooked perfectly with such a great mix underneath of potatoes, bacon, shallots etc. This will be our go to in Bend from now on. read more

Riverhouse Lodge - Hotels Near Me - Bend, Oregon

Was inside one of the spacious ballrooms for a company Christmas party. Well staffed, food was warm, and flavorful, 4 course meal, with a desert selection. Staff where friendly, and attentive. Refilled water, removed used dishes. read more

Had a very nice stay here. Warmly greeted by Alli who helped us a lot with dining and area tips. Love the sound of the Deschutes River from the room so much that we slept with the door open. Would've been much nicer if the bar and restaurant was open but Covid restrictions made that a non-negotiable. Ask for an upper floor room away on the back side/ away from the main road. I'd definitely come back again. read more

Riverhouse Lodge - View from the lobby and restaurant area. - Hotels Near Me - Bend, Oregon

Beware when booking! Back on June 4, we decided to book a room with Riverhouse; my parents used to love this place, so I thought we'd try it for a trip we had coming up. We had a change of plans that same day, so I canceled the reservation a mere four hours after booking, well within the cancellation policy time. Imagine my surprise and dismay when I saw a charge on my debit card for $328.31 on JULY 2, nearly a month after booking and canceling! This was not even in the amount the room had originally been booked for, and I had never approved a charge. Fearing fraud, I canceled my debit card with my credit union immediately and called the Riverhouse on the Deschutes billing line. The woman who answered promised to look into the charge and get back to me within 20 minutes. She never called back. When I called the next day, I was told it was an error on Riverhouse's end that their cancelation auditor had made at the end of the month when reconciling; they apologized and said they would process a refund...within three to ten business days. I cannot describe the amount of frustration and the feelings of violation that I have experienced from this situation. I have never even stayed at this hotel, yet I have a charge on my account that has STILL not been refunded a week later. This is a charge I never approved on a card that they had no permission using a month after I was on their website. When I called to ensure they remove all history of my personal and financial information, I was assured this was done. But how I am supposed to trust this when my card was already abused in this way? I am so frustrated and still $328 short for something I never purchased. Still waiting to hear back from anyone over there from an email I sent as a follow up. Highly recommend finding somewhere else to stay. We ended up at Sunriver Resort, which was an amazing experience. read more

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Great front desk service and the rooms were amazing. We had our staff staying here and everyone loved their rooms. The rooms were clean, comfortable and had a beautiful view of the river. We will stay here anytime we are in Bend! read more

Willy and yuliana were the most helpful people and helped us everywhere we needed to go. Great suggestions, definitely a destination because of how helpful they were read more

Great hotel. Make sure you get a room on the river side. It's a bit more pricey but definitely worth it. The room was extremely spacious with a fireplace. It also came with 2 sinks which was wonderful. Downtown Bend is about a 6 min drive. Keep in mind everything closes early but definitely worth a trip to downtown. read more

Riverhouse Lodge - River view from room - Hotels Near Me - Bend, Oregon

Don't let the pictures fool you. In no way is this a luxury resort. It's an aging motel at resort prices. Our room did indeed have a gorgeous view of the river (that's what you're paying for). But at $250 a night I expected more than stained carpets, a lingering smell of stale cigarettes, moldy shower grout and a toilet that won't flush unless you hold down the handle. You won't get a complimentary breakfast, or even a room cleaning unless you request it, apparently. (I get that staffing shortages have curtailed services, so that's fine. I just used folded toilet paper to replace the tissues in the empty tissue box.) The restaurant is good, but also overpriced for dinner entrees. I ended up skipping breakfast the next morning when the hostess sat me at a dark, drafty table next to the kitchen, which was blaring music. When I asked if I could sit at one of the many empty tables near the window, she said no because they were seating according to server stations. Fine, but why not move the station where guests could look out over the river? I felt so unwelcome I ended up going to a local restaurant, which was probably good because my companion said the restaurant coffee was bad. Did I mention the price was $250 a night? ($300 if you have two small dogs.) Besides the river views, the only other bright spot was the friendly and helpful staff. I feel badly that their tips are probably affected by the gloom that hung over the place. You won't be pampered here, but you will receive a hefty bill for your stay. read more

Checked in for a two night stay Thursday before Memorial Day weekend. Front desk staff excellent. Room not so. On entering noticed water rings on table had not been wiped up. Bed appeared to have not been made. No bathmat in bathroom. After unpacking and returning after dinner and pulling back bed covers noticed sheets appeared unwashed and stained. One pillow without pillowcase. Disgusting. Sliding screen door was ripped out at bottom edge. All this for $300 a night. Had to pack up and move to another room at 10:30 at night. Staff gets 5 stars for being as helpful as possible under the circumstances and comped us a free breakfast. read more

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Would give 0 stars if I could. We live in Bend and are moving out of state. All of our big furniture is packed, including beds. We reserved a room for 2 nights to finish packing. We check in and our room is in a wing that has recently been renovated. The fumes from the reno were OVERWHELMING. We walked in and Immediately were hit with an intense headache. We were shown a different room that had a milder headache aroma. Such BS- don't book your rooms if they aren't ready. I always wondered why this hotel never got any vibes, being on the river. Now I know. read more

I had the good fortune be introduced to this hotel from an event that I attended. I felt it was a wonderful place to stay. The restaurant there (Currents) serves top tier elevated comfort food. It was a "10" in food quality and service the two nights I ate there. The restaurant occupies a beautiful space that overlooks the river with glassed in walls and has a nice bar alongside of it. The rooms are relaxing and well appointed with a large big screen, super comfortable beds and bedding. It would serve them well (imho) to upgrade their fiberglass bath shower units to match the rest of the decor, but everything was super clean and well attended to. What struck me the most about this facility was the positive and guest oriented attitudes of all of the employees who work there. They genuinely seemed to enjoy working there. Each individual I came in contact with was happy and eager to assist me as a guest. Great hotel. No idea why it is only rated 3 Stars. Kudos to Mgr Ashton and her staff as well as to the Currents chef and staff (Hayley and Miya), and Kelsey in the Conference Center. Five Star service, Five Star Hotel. . read more

Well, in this case you can't polish a turd. I recently stayed two nights at the Riverhouse, 2 rooms I. The Bighorn Building. When first walking into the lobby, it felt like we made the right choice to stay here. Friendly employees, nice bar, beautiful location on the river. But, from the first step into our rooms, we realized those were the only nice things about this place. The rooms stunk like an old Vegas motel, moldy smell with decades of smoke. The rooms were okay, but the polished turd was clearly a run down motel. The sliding doors of one of the rooms did not lock, the A/C also was stuck on 61 and kept turning on and off throughout the night. In the other room, the spiders appeared throughout and even attempted to cuddle up with us. These rooms were with at most $49 a night. We would have had a better stay at the motel 6. The only positive we're the friendly employees who tried to make it right. read more

Price value, 99.00-129.00 The carpet in the hallway is dirty, everywhere. The remodel is not good, dirty freezer, its just dirty, overpriced bigtime. read more

Riverhouse Lodge - Hotels Near Me - Bend, Oregon

We were loyal customers of the Riverhouse restaurant but yesterday's debacle changed that. We arrived and requested a table for three. A young hostess who appeared clueless deferred to the manager who said it would be five minutes. we sat and waited and waited while others who had reservations were seated. no issue with that but we were put on terminal ignore. The clueless hostess kept avoiding us and the manager never acknowledged us. I approached the manager who said others had reservations yet offered us no further wait time nor anything else. We left. The staff needs to uniform their staff as they looked unprofessional and acted the same. Very disappointed. Big changes needed read more

EDIT: Today, my fourth time calling in, I was able to speak to an awesome employee named Kelsey who got me refunded. As a result, I'm bumping this up an extra star. Despite Kelsey being a rockstar, the overall experience was pretty bad. My family booked a stay at the Riverhouse for 3 nights. Prior to arrival, Riverhouse sent us an email saying we could check in early at 11AM for a $50 charge. We called them, said we'd take them up on the offer, and they made a note in our account. When it was time for our visit, we drove from Portland early so that we could arrive at 11AM in order to get situated and nap our youngest child at noon. Upon arriving at 11AM, we were told our room was not clean, and that we would need to come back in to check in at the standard check in time. This was annoying, because we now had to nap our toddler in the car (after already have young kids in the car for 3.5 hours on our drive to Bend from Portland, and our 4-year-old being increasingly antsy). It was also frustrating because this was during the PNW heat wave, so even with our AC on, our car was very hot. What was very frustrating was they later billed our credit card for $150 and emailed us a PDF saying they charged us an early check in fee for each of the 3 days. First, we were not allowed to check in early. Second, you only check into a hotel once for your stay. We called the front desk, they apologized, acknowledged it was an error, and said they would credit us back the charge. Days went by, and we never received the credit. Next, we called their accounting department using the command prompts on their phone menu. No one answered, so we left a message explaining the situation. No one called us back. We later called back in, left another message, and no one called us back. After fraudulently charging us $150, we finally had to file a dispute with our credit card company. This hotel is incredibly poorly run. Visitors beware. read more

Stayed last week at the beginning of a vacation. Polite, well-trained staff. Clean comfortable rooms. Great view of the river. Restaurant was good. Bar served good cocktails. Would give four stars but the pool had toxic levels of chlorine. The chemical smell was strong but we would never have guessed that after floating around for an hour it would ruin my wife's bathing suit and scorch her hair. We love water and often choose a hotel for its pool and spa, but have never had this happen before. Warned the staff the next day but they couldn't care less and the manager, Philip couldn't be bothered to return our calls despite numerous attempts. Noticed other reviewers had had same or similar toxic experience. So not planning to return any time soon. read more

Love this place. Second time here. This time with our dogs, worth the pet fee and they gave the dogs goodies to take with when we checked in. Check in was great. Great location to where we have to go. Updated bathroom. Beautiful river view. No complaints, definitely will stay again. read more

Riverhouse Lodge - River view - Hotels Near Me - Bend, Oregon

The location is beautiful and, for the most part, the staff was great. We had an issue, though, with the overall uncleanliness of the property which was masked by the pictures on the website. We had a 2 queen bed river view room which is on the other side of the main hotel and river. The shower curtain smelled like mildew and the toilet seat was not secure and kept shifting. There were rugs that needed to be vacuumed and cleaned in our bldg. The fitness room was empty, but had towels and trash on the floor. There is also a musty smell that also contributes to this feeling since the property (or least this bldg) and our room is dated. I'm not sure what you can do about it without a complete overhaul. Overall, underwhelmed for the price paid and will opt to stay (and eat) at another establishment in Bend the next time we visit. read more

This resort is overpriced, and the rooms and amenities are terrible. The patio is a parking lot, the pools are full of non guests, and so over chlorinated that I was afraid to use them. There is zero housekeeping. We had to beg for coffee, towels, and toilet paper! After four days, the trash was overflowing, the towels were musty and the room was filthy. For $1550.00, I think it's fair to expect some services. read more

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Note: This review is for the hotel & room ONLY; we did not eat at the restaurant, get room service or visit the bar or spa. The wife and I stayed here for a one night stay in Bend. We found it on hotels.com and liked the pictures we saw. We drove past it before eventually finding it, then were a little confused as to where the lobby was. Once we walked inside, it was welcoming and nicely decorated. I was a little annoyed because our room was in a different building which meant we had to re-load the car and drive around the block. It was only a minute drive and not a huge deal, but a small inconvenience. The girl who checked us in was nice and full of energy. We had a single queen with a balcony which overlooked the parking lot. The pictures of the river view were not impressive so we opted not to splurge on that. No one wants to look out at the parking lot, but the river was more like a creek. The room itself was very spacious and had the modern amenities and decor. The bed wasn't as comfortable as other places I've stayed. There's nothing wrong with the hotel or room, but it was more expensive than I think it should have been. After taxes and fees, we paid more than $300 for one night which is far too much in my opinion. read more