Room - 4 - king bed with river view and fireplace was a beautiful room, but there are major maintenance issues. Toilet would often continually run and not stop. Sink is dangerously faulty. You turn cold water lever and the water got increasingly hot. Got burned a few times. Fireplace was a great touch, but they forgot to provide a duraflame log and matches, so we had to request for them to be delivered. Heater was faulty - the heater kept running even though you turned it to 60 degrees. Then, the heater stopped turning on. Fortunately, it was not extremely cold that night. TV aspect ratio was not adjustable, so all the shows were all squished which were annoying. Bed was large and comfortable. Large refrigerator with freezer. Room was very spacious and two sinks was a nice bonus.
Service - 2 - This is where they need work. While I understand they do not provide housekeeping service during covid, they have made zero accomodations for this. Yes, you can call for missing items and they will deliver it in a timely manner. This should not be necessary, if they know there are two people and we are staying for 2 nights. They provided us with 1 roll of toilet paper, 2 towels, no duraflame/matches. They should provide us with 2 towels per a day and 3 duraflame logs for each day in advanced.
Front desk provides misinformation. We called before our pool reservation and asked whether we have to change into our swimwear in our room, or are there change rooms at the pool. They told us we could change at the pool and there would be towels. When we checked in for our pool reservation at the front desk, they told us we have to change in the room. That made us 20 minute late and only gave us 40 mins for the pool. Also, there were no towels.
Price - 3 - During covid, they do not provide housekeeping service. Understandable, but that should result in reduced pricing. $200/night is high with an unserviced room.
Amenities - 1 - restaurant and pool. Restaurant is horrible. Teapot was oily and dusty. They don't use real eggs for their omelets. Food is really expensive. Limited menu. Eat elsewhere!!!
They are not following covid protocol for the pool reservations. They can be better. They are not enforcing social distancing. First, 15 people for a hot tub is way too large. With social distancing, you can fit 5 couples. Parties were not social distancing from each other. No one was honoring the reservations and overstaying. We had 25 people at one point in the pool. They should have hot tub or pool reservations. We would not have taken the reservations, if we knew there were 10 people already using the hot tub. They should have indoor pool lighting. It was so dark...it was a safety hazard. read more