I had a very good experience purchasing my car at Shah jee motors. This location may be smaller…read morethan most however the customer service is definitely what makes them stand out most in my opinion. Not like other dealerships where there's 50 employees running around and they're rushing you into making a bad decision and making up lies and false information to make you spend more. At Shah Jee Motors I was greeted and not rushed and helped every step of the way leading to the purchase of my new car. They kept their word and I left not feeling taken advantage of and that's very important for a hard working person like myself whom only has one day off of work per week. My time is valuable and they were very informative and made the process easier than most. So if you're looking for good customer service and comfort with good priced vehicles. Shah Jee Motors is the place to go! -EP-

Great people to deal with Love the selection…read more Amazing prices, bought a certified suburban great car great deal

Empire is absolutely the worst dealership that I ever encountered! Since Empire took over nearly…read moreeveryone left and literally NO ONE including Vincent Torres has a clue as to what is going on. By far, the worst customer service that I ever experienced! I have been waiting for a loaner since September 2025 but no one cares at all! Do not buy their extended bumper to bumper non exclusionary warranty because its not! $6000 for nothing!

Treating myself to a Cadillac at Empire Cadillac was a terrible mistake. Please be warned…read more We traded in our Jeep with a written commitment from them to handle all outstanding charges for it. Signed by the manager and the finance guy. As a trusting female and senior citizen I accepted that; and I really wanted one fancy car as perhaps my last car in my life, so I was stupid. Weeks later I get a bill for $4,000 from Jeep for repairs. Cadillac took weeks to return the car to them and didn't cover the work. If I had fixed up my Jeep myself prior to giving it back I would have used my reliable local service station for the work at half the price. But I was so pleased not to need to handle that, real fancy Cadillac service I thought! I contacted Empire and they said all the people I worked with were fired and no one would stand up for a document I clearly forged! I paid the $4,000 to keep in good standing with the financial department used by Jeep. So I already felt sad about the new car. Within one week of driving it I brushed against the leather seat with a zipper on a jacket and it shredded. The leather is paper thin and so cheap! When customer service called to ask how I was enjoying my car (but really to hustle me for a service appointment). I told them about the seat. "She'll get right back to me to make this right!" said their awful customer service woman. Never heard back. Took advantage of a senior and still trying to. Hard lesson learned. Do not go to this dealership!!!

Can't say enough good things about this dealership and my guy that helped me through the whole…read moreprocess, Mezz! He was very knowledgeable and understanding about everything I needed and was looking for. He gave me the best experience I ever had while buying a car and made the process and understanding of everything so easy. He went above and beyond to help me get the car I wanted. I'll definitely recommend anyone that I know looking for a new car to seek him out and work with him. I'll definitely look for him again the next time I need a car. More dealers should be like him!

I don't think I could recommend this place enough…read more Sure the atmospheres seem skeptical walking up the stairs but do not let it deter you. These people are looking to find your needs and make sure you leave happy. I absolutely did and I will be coming back for my next car 100% Mezz is a saint and truly made this a top notch experience, I'm glad he was there to help me out. I couldn't imagine a better place to get a great condition new car from. Give them a shot, you will not be disappointed they really work with you.

Paragon Acura was overall a decent experience , the sales manager was really a key role on my…read moreexperience, he definitely made the transaction way better , but be careful they false advertise a lot of things , They advertise 5% Apr on all mdx models , tell you your well qualified after a credit app , and then give you a higher rate then advertise and say the TYPE S is not included even though they said ALL , Secound off they charge $750 for a pro package which informed me all seasons were included all around including trunk , I found out recently they didn't include the 3rd row all season mats , and didn't give me my stock 4 lug nuts , they gave me the wheel locks but kept the other lugs , what ever , but just be aware of those things when you purchase ! You can buy the accessories way cheaper , and make sure they don't Apr raise you

When I needed to sell my old car, Johnny Rodriquez at Paragon Acura facilitated a quick and fair…read morebuy back of my car. He was very knowledgeable, communicative, and made a stressful situation easy. I am incredibly grateful for the help I received from Johnny. He was super understanding and made me feel comfortable, displayed perfect gentlemanship, and went the extra mile. I am still very satisfied with experience at Paragon Acura due to Johnny's exceptional customer service; therefore I would highly recommend Johnny and the Paragon Acura team for their integrity and commitment to their customers. Thank you JOHNNNNNNYYYYYYYYYY. You're the best!

Given one price and magically when it comes time to buy the car, a magically $4000 appears…read more Yato wonders "why the sudden price increase when it comes time to pay?" Apparently the online price was incorrect, although I confirmed it with 4 different people. Waste of time. Do not go here. Go anywhere else.

Walked in to browse the vehicle selection only to find myself in the midst of an argument between a…read moremiddle aged woman and the manager of the dealership (I asked who he was). Not sure what the argument was about but the manager's behavior toward the woman and the things he said to her were completely out of line. It's obvious he has no respect for women so I could never, with a clear conscience, support this business. I turned around and walked out. There are plenty of dealerships that would appreciate a hard working woman's dollar.

Updating my Review: After experiencing issues with my new 2026 Kia Sportage, including concerns…read moreregarding the driver-side door and handle, management has now stepped in and is currently working with me toward a resolution after I reached out to Kia Customer Care for assistance. However, as far as my personal experience with salesperson Malike Freeman, I would not recommend purchasing a vehicle through him. My experience was that once the sale was completed, communication and follow-through regarding my concerns were lacking. I believe customer service should continue even after the paperwork is signed. I do appreciate management now responding and assisting with resolving the situation, and I hope the repair process continues smoothly moving forward.

Terrible incompetent customer service and the general sales manager Darwin is very unprofessional…read moreand very hard to work with. Can't seem to pull up basic information. I did the official finance application online not the one where you just put your email and telephone number the one where you put your job, Social Security, etc. when I called back to see if they received it the customer service reps told me they have it and when I got transferred to Darwin, he acted like he didn't know what I was talking about pretended like I was lying and treated me like trash. I repeat never do business with this company. It's not worth it. I was already preapproved and I had the money cash to pay for the down payment and they just lost a sale. I guess I'll just have to go to the competitors stay away from Northstar Kia. Angel and Theresa Diaz will go to Paragon Honda instead!

I have to say, this dealership is truly outstanding. Alexander Matallana provided an exceptional…read moreexperience from start to finish. Not only did he assist me with the delivery of my 2026 Acura MDX Type S, but he also helped me purchase a Honda Pilot Black Edition through Paragon's sister dealership. That's right 2 top tier SUVs within 20 days ! Paragon does it the best What impressed me most was the convenience and consistency throughout the entire process. Rather than having to start over with a new team, I was able to work with the same trusted professionals who had already earned my confidence. Being able to complete my second vehicle purchase from the comfort of my own home made the experience even better. Alexander and his sales associate, Kevin, were knowledgeable, professional, responsive, and genuinely committed to providing excellent customer service. They made the process seamless, stress-free, and enjoyable from beginning to end. This was truly a 10/10 experience. Alexander, Kevin, and the entire Paragon team went above and beyond to deliver exceptional service. I highly recommend them to anyone looking for a dealership that values its customers and makes the car-buying process easy and enjoyable.

Terrible. I have warranty and they did the bare minimum. I explained all my issues with the car and…read morethey only fixed one thing that was in terrible condition. I just dropped my car off at a generic auto shop and they justified all the issues I had. Showed me what the issues are and how it's damaging my car. They did all the fixes on my car for a fraction of the prices that this dealership would charge. I personally would never recommend this dealership because the hairs on my back stand up when I've come here with my father growing up. The vibes are terrible and they're just there to scam you because they work on commission. Secondly, never ever get the warranty here.

Please I am warning anyone and everyone with a bit of common sense to kindly stay away from this…read moreplace especially from the boss and a certain sales rep by the name of Greg Gordon or at least that was the name he gave us this place is quite typical of most if not all of the dealerships on Northern Blvd. they lie/pretend not to know at least the average cost of the vehicles that they're suppose to be selling on a daily basis/play silly little games like they cannot tell you the price of the vehicle without a vin #:? then they try to force you to leave a down payment for a car you've never even seen before kind of like buying steak without even knowing whether or not if it's exactly the right one you want telling you oh the bank has to repossess a vehicle first wait a week or two then give us a call but then they call you three days after telling you oh you know my boss told me to tell you that you know the car is pretty expensive right? but not to worry my boss is going out to look for cars but you all had told me that the bank takes care of everything including delivery? oh yeah don't worry about that bro all we want is just 2 thirds of your pay check(s) :) then once you've decided that that you have had enough and demand your refund after getting a far better deal on an (Audi A8 L) with less mileage than they were offering they try to tell you that you'll have to submit paper work proving it and when you say no that is absolutely none of your bloody business oh well you will have to speak to George the boss matter of fact he will call you later well well later comes and goes yet no call(s) so then you have to call the next day and then George starts to laughs and pretends that he does not know you when in fact he is the one who answers most of the phone calls and he even greets you the moment you enter hmmm.. how convenient :) you tell George that his sales rep Greg has suddenly developed a nasty attitude towards you speaking in a manner as if you're some sort of retard/child and he even begins to speak as if he is one of those crazies from a project cursing/yelling all because you just want your refund back George of course acts as if it is such a disgusting thing for him but of course as he continues to speak you will notice that he is gradually starting to side with his rep when he finally realizes that he is dealing with someone totally different from the (fool) he then oh come back in about a week and I either refund or offer up something else so I then say listen George I want what I want and that is that I am being nice to you so just give to me my money back and we can all go our separate ways without malice ok my friend :) So in conclusion and this goes for every dealership no matter how nice they are if they do not have the vehicle on site then just walk away because they more than most likely will heading toward an auction for where they will get it for next to nothing but charge you triple for it and hope that you will not keep up with the payments so they can come take it away and resell to yet another poor soul and it just goes on and on and on

Majority rules and I must agree this is one of the world's worst auto mall that I have ever been…read moreto. They are very rude, inappropriate, lying and the most manipulative business out there. So here's my story: I financed a 2007 Toyota Yaris for a ridiculous price (it was my own fault, it was my first car buy and I didn't know any better). I also bought a $1595 warranty along with the car through Mayor's Auto Mall through a company called Driver'z Edge. FOUR MONTHS later, the car was no longer in my possession and I wanted to cancel the warranty. I spoke to my insurance company and they said that I could get a refund for the warranty that I never used. Perfect! I can get my money back. I went into Mayor's Auto Mall and asked for a refund, they denied and me told me that I couldn't get it back b/c I signed a contract that said there is a cancellation fee on the refund that's worth more than the warranty price. I asked for proof of documentation. Steph, one of the manager's (can't miss him-a guy with a blonde pony tail and manicured nails) kept stalling and told me the documents were locked away and I couldn't have it. So I called Driver'z Edge to demand the refund straight from the source. Driver'z Edge had NO RECORD of my contract from Mayor's Auto Mall. That means that they either never sent in my contract on purpose, and pocketed all the warranty money themselves or they just forgot to send in the contract. Either case, this is completely their fault and I DESERVE every cent of my money back. I paid them $1595 to complete a service that they did not Fulfill in their end. So duh, I deserve every cent of my money back. But of course, as conniving, wicked and evil as this company is, they did everything in their power to not give me the money. They LIED and told the warranty company that I canceled the warranty before they submitted it to them. (remember, i canceled the contract 4 months later-shouldn't Mayor Auto Mall have sent the contract WAY before the deal was made?) I caught them LYING! Then they claimed that now all of a sudden they have to send the money to the bank and not in my hands b/c I financed it. (BUT THE FINANCE WAS ALREADY ALL PAID FOR!) So DUH the check was returned back to them and now all they needed to do was write the check under my name. Except they didn't want to give it to me. I called almost every day demanding my money back but of course as wicked as they are, they never picked up and always asked for my name before forwarding me to the right person. But oh, coincidently after I mentioned my name, Steph would always be too busy every single time to talk to me. I am still a customer and as wrong as they are they have the audacity to treat me very rude, hang up on me multiple times and even said I have no life b/c I kept calling. Well obviously, if you guys stole money from me, I will call you guys in an attempt to retrieve it back....idiots. And maybe if you gave me my money...I would stop calling....but they are dumb so they did not see that correlation as clear as I did. Naturally I got upset so I decided to take legal actions and announced that I would sue them. AND OH, all of a sudden my check came in the mail 2 days later coincidently. (not a mix up at the post office b/c it was postmarked and dated) When I received the check, they SHORTED me!!!!! Another attempt to try to salvage whatever money they stole from me. I called but what can I do! They wanted nothing to do with me. So I decided to continue with the lawsuit to get back every cent of my money back. During court they claimed that the reason why they shorted me was b/c the warranty was a pro rated amount. BUT HOW CAN YOU CHARGE ME A PRO RATED AMOUNT FOR A SERVICE YOU NEVER COMPLETED?! They never sent in my warranty contract so the contract is indefinitely not valid. Kudos to you Mayor's Auto Mall for having the balls to show up at court to fight an argument that you guys were destined to lose. Justice prevails and the court ruled in my favor! So I have won the full amount AND they are forced to pay me back the court fee :) Life is good. LESSON learned....NEVER trust Mayor's Auto Mall. They are scammers and will not own up to their mistakes. By the way! I believe I tarnished their image so much they changed their store name to CITY MITSUBISHI. It is still located in the same address and it is still under the SAME management. So watch out! Even though they are under a different name it is still run under the same management.