Process of returning the car was fast and easy. The rep Mr Mahi was patient and knowledgeable in information shared with me. He follow up, was very attentive and kind. I will do business with Paragon Honda again because of its service and representation read more

We've bought and leased cars from multiple dealerships across New York, New Jersey, and Pennsylvania, and none have come close to the level of service, professionalism, and transparency that the team at Paragon Honda provides. Big shoutout to Josiah for always being accommodating and consistently going above and beyond to make the process smooth and stress-free. If you're looking for a car, it's worth taking the time to visit Paragon Honda, tell them exactly what you're looking for and what your budget is. They genuinely work within your parameters and earn your business with class. Although the entire team here is A+, ask for Josiah and thank me later. read more

Paragon Honda - Showroom - Car Dealers Near Me - Woodside, New York

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Have purchased two vehicles from their establishment in the past. And never had any issues. Albeit I went in person. To save time, I wanted peruse through the internet and see what their inventory was looking like. And that, is where my mistake lies and where everyone should avoid. The moment I pressed "send" I received a onslaught of every personnel working at Honda Paragon. Everyone offering the same thing- "we a have a very limited 3 day special". I willingly spoke to the first two individuals. Kindly requesting that when im ready I will be happy to give a them a call directly. They obliged and sent their business card. But the conversation didnt end there. 2 more emails were sent by Paragon. 3 more phone calls were made by Paragon. All this within 1.5 hours while eating dinner with my family. They collectively define the "pushy car salesman". And the following days I still received phone calls. I texted the person who gave me his business card to say that this alone has strained any business transaction I wish to have with Paragon in the future. Each and every single person I've told to - STOP. They all replied "sorry, we will make note". This note falls on death ears or the note, if even filed fall to the blind staff of Paragon. Because it is not received, and the harassment continues. Shameful display of an organization and its business practices. That should be checked an reevaluate if they want to provide good customer service. STOP Harassing your customers! This strains any potential relationship you wish to create. read more

Bait and switch pricing, will not return They advertise these great lease deals on Prologues, but by their logic $2,000 down turns to nearly $7,000 down for a $199 lease payment I came in interested, with pre approval from Honda Financial, and they completely soured me on the prospect Place is a joke, look elsewhere read more

Update: 9 months later and this remains the worst car-buying experience of my life. I was charged for a brand-new vehicle that was clearly used as a tester. Transparency and honesty are basic expectations when someone is making such a major purchase, and neither was provided here. I will never be content or satisfied with how I was treated. The so-called remedies offered do not come close to resolving what happened. Customers deserve respect and dignity, and I did not receive either. If what I am saying were not true, why did the salesperson who sold me this car literally sink down in her seat when she saw me later? Why would she try to hide? The answer is simple. She knew what was done was wrong, and so did her manager. Let us talk about the facts: * I paid for a brand-new car, yet the value dropped by over $12,000 shortly after purchase, with only about 3,000 miles on it. * A Carfax report indicated the car should have had about 700 miles at the time of sale. * The brakes have made noise since early on: crunching, squeaking, and grinding when engaging and disengaging. This is not what anyone expects from a vehicle sold as brand new with no prior use. I do not accept the explanation that this is normal. I do not accept that this is acceptable. I absolutely do not accept being misled. At this point, the next step is filing complaints with the appropriate agencies. I would strongly advise anyone considering this dealership to do serious research and ask very direct questions before signing anything. Transparency matters. Honesty matters. What happened here was neither. read more

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Subject: Disappointing Experience with My Recent Car Purchase at Paragon Honda Dear Paragon Honda Team, I recently purchased my fourth car from Paragon Honda. The salesperson, Fayyad, assured me that the car was certified, accident-free, had its original paint, and a clean CarFax report. I trusted them because I had a good relationship with them. I also asked Finance Manager Sammy, and he confirmed the same information. Because of this trust, I did not even test drive the car when they told me, "I got you. Don't worry." I felt blessed to have friends like them. Before taking delivery, I asked Fayyad why the car wasn't washed. He said it had been washed the previous day. However, I know that at a dealership, even if a car was washed before, it should always be rewashed before delivery. That is standard practice. Since I have worked at a car dealership, I tried to be understanding. I originally saw the car listed online for $27,000, but after a few days, the price dropped to $26,000. However, Sammy told me the car's actual price was over $35,000, which was more expensive than a brand-new one. He said that $27,000 was already a good deal for me. I understood they also needed to earn their commission, so I went ahead with the purchase, even though the price had dropped to $26,000 online. Unexpected Charges and Misleading Promises Sammy told my brother that he would give me unlimited miles and years of warranty for electric components, cosmetic issues, transmission, engine, etc., for free because we were friends. I told him that unlimited miles for 10 years was already more than enough for me. I was happy with that. I purchased the car on September 21, 2024, and Sammy told me my first payment would be due on November 21st. Unfortunately, this was a lie--I had to start paying on October 8th. Again, I tried to be understanding. Later, I discovered that he had charged me $3,200 or $3,800 for the "guaranteed unlimited miles until 2030" warranty. When I confronted him about this, he denied it, but it was clearly listed in my paperwork. Again, I tried to understand his situation. Major Issues with the Car Since I still had another car, I did not use this one immediately. However, after my other car broke down, I started using it--and many problems appeared: 1. The steering wheel shakes on the highway. 2. The driver-side door leaks when it rains. Water splashes inside. 3. Color differences indicate that at least four doors and the bumper have been repainted. 4. The car was involved in an accident before (which was not disclosed to me). I called Fayyad, but he said he did not know anything about it. I told him about the paint issues, and he did not respond. I then asked Sammy, but he also said he did not know. Finally, I spoke with Manager Alie, and he was at least honest with me. He said: * This car is NOT certified. * It was sold "As-Is." * If the dealership guarantees 100% condition, they must charge the customer extra. Marley from Paragon Honda Service confirmed the same thing and even said the car had been in an accident before--even though it does not show up on the CarFax report. Several mechanics at Paragon Honda Service also confirmed that the car had been repainted. Even my personal mechanic agreed. Lack of Transparency and Accountability As a salesperson, Fayyad should have known the car's condition before selling it to a customer. He should have been honest about whether the car was Certified Pre-Owned or "As-Is." Instead, when I asked, he said he didn't know and told me to ask Sammy, the Finance Manager. When I asked Sammy, he said, "I'm just the finance guy. I don't know the car's condition." If no one knows, why didn't you tell me the truth from the beginning? After a few months, I finally realized that they were just making excuses. Is This Worth Losing a Long-Term Customer? My question is simple: Is it worth damaging our years-long friendship over $27,000? For me, it is not worth it at all. Money can always be earned back, but you cannot buy trust and friendship. Paragon Honda is mostly honest with customers, but please, do not deceive loyal customers like me. I am a repeat customer, and I have brought you new customers as well. But I see now that you don't care, because you are busy and have plenty of customers. I hope you take this feedback seriously. Best regards, read more

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Terrible experience. They've been calling and texting me for months ahead of time trying to get me I here. I was presented with an insanely high offer and argued it down somewhat but still paid way too much for a lease. Call me the fool but after the process taking something like 5 hours I just wanted to get out. Numerous options and add ons thrown in specifically to confuse the process. I should have shopped around. Will never lease from them again after this one's up. I walked in and walked out $3500 poorer and $150 more a month than before. I guess if you work on commission you have to get really good at screwing people read more

I contacted Paragon about a truck that I saw on Cars.com. I asked if they still had the car. They said yes and if I can come in to see it. I arrived to paragon and the salesman says they had the truck in their warehouse in NJ. He wanted to show me other trucks but was told him I was only interested in the truck I had contacted them about. I'm frustrated that I wasted my time driving to Queens under false advertising. If you're considering purchasing a used car; make sure the car is in their lot. read more

Smooth, trust worthy, honest! I will buy my next car here and tell my friends n family! use Kevin and mention my name! read more

Paragon Honda - My car!! Dealer discount on their website was all real!! - Car Dealers Near Me - Woodside, New York

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Salesman was honest showed me paper work which I agreed to, but the Finance Manager changed all the numbers had me sign a blank Ipad "while he was still working on numbers", I refused all service contracts and by the time I got the contract from Honda finance he had added an extra $6000 to my loan. He claimed he was giving me $1,000 extra for my trade in and that was a lie. He even marked the car up above sticker price once i left and he submitted the paperwork. Highly, recommend you get a print out dont sign on the Ipad and don't trust them. They will screw you over. read more

Shout out to Anthony and Daniel for their amazing service. I couldn't have been helped by any one better. Keep being amazing and keep giving excellent service. There's nothing better than a dealer who keeps it real and talks to you like a person. Will definitely return! read more

Paragon Honda - Car Dealers Near Me - Woodside, New York

My salesman Herode Chancy followed through on everything from returning phone calls to delivering my new Ridgeline to my home. Couldn't ask for a nicer guy! read more

Even in an industry w/some poor dealerships, Paragon is at the bottom. Not having previously owned a car for some time, I foolishly trusted this joint when my leased Civic had a nail in one tire. The service advisor presented me w/a bill for $953.19. The useless upcharge was for 2 new tires, four wheel alignment, parts and labor. Partly my fault for trusting these guys, but never again. Some months later, when I had another low pressure tire, Pep Boys helped me for @$200 complete. read more

This companies sales team and service are both terrible. First off sales managers will lie, nonstop if they won't put it in writing don't trust them. In reference to loan percentages, repairs they will handle before they give the car over, deep cleaning the car after you inspect and find things. They will lie till you sign. Service team. My car had a recall on a fuel pump. It was in effect by the time I purchased my car. They didn't take care of it, notices came along with first marketing emails after the purchase. During this time they also messaged me about leaking AC units in my model / year but not a recall. Free replacement if busted or something. Booking the appointment - HondaLink doesn't work. Finally getting an appointment after several attempts to get the fuel pump changed: 1) phone number on invoice is wrong 2) called service line, their staff sent me to the wrong service shop. The first appointment had to be changed when I called as they informed me I need 25% gas tank or less to avoid complications when changing pump. (Thanks for info) 3) This happens so often a clerk/manager or someone from that shop had a stack of print outs on directions from this incorrect shop to the intended ones. (This was the only competent move from their staff) 4) I arrive at shop, they tell me 4 hours it'll be ready. (I took the day off from Work to get this done) 5) I get a cold call to buy my car under the guise of a follow up on my repair from Paragon Honda. Annoying and sneaky as the employee is pushy to finish her speech I insist I'm not interested and don't want to be contacted I'm not selling my car. RIGHT AFTER a sales manager named Kim texts me anyway. 6) I call service center after 4 hours, looked up the number elsewhere because it's wrong on invoice. Receptionist didn't know what's going on and said they'd find out and never did. 7) 9:30am - 3:45pm almost 6 hours later, after several inquiries and not finding my car on the lot, on nearby street or seeing it in service stations. I'm informed they can't do it. Said I have stuff in my trunk (of course I do it's a TRUNK). 8) As I spoke to half a dozen people through out this day and wasted a day off you would think when the last employee walked me to a manager in service center that they would look at me and have a conversation - of course that didn't happen. He signed some I completed invoice and didn't look my way. 9) Car is given to an indoor service center and returned without recall work completed, days work wasted, not informed on time, bird droppings on my car, damaged important legal paperwork with signatures destroyed by my trunk clasp, car smelling like gas inside. read more

Recommend to discuss with your sales person before putting money down and only agreeing to a standard good faith deposit $500. Discuss money and pay ONLY after signing lease/forms with the finance person. Just advice for others that may not have the whole day and week to go back and forth. read more

I inquired about a vehicle I wanted over the phone, I received a quote by one person. Then I had two different people call me trying to sell me a vehicle when I was already in the middle of buying a vehicle. I applied for financing and after 7 days I was never contacted about loans, however 5 different people called me trying to sell me a vehicle or push some kind of promotion. I explained that I applied for financing, each person told me they would talk to the finance manager and get back.....still nothing, that was two weeks ago. I just bought a car from another dealership and it took 1 day. The single most terrible experience trying to purchase a vehicle, work flow is obviously convoluted or non existent and zero organization and streamlining. read more

Spoke to salesman over the phone regarding car and confirmed price. Get in the car and notice a masked cigarette smoke odor that the salesman did acknowledged. This explained the internet price. Took additional $250 off and washed the exterior. Salesman said chlorine bomb/ deodorizer would eliminate smell. After a full detail still hint of it. Horrible decision on my part to purchase from this dealership! read more

UPDATE: Got in touch with Rob (manager) and were able to come to a resolution. Thank you Robert for getting in touch with me and being able to promptly and professionally fix the scratches on my bumper. read more

Paragon Honda - Repaired bumper - Car Dealers Near Me - Woodside, New York

Terrible sales tactics, changing stories, bogus markups, lengthy processes, poor communication. Wasted a ton of our time and we walked mostly because of how obnoxious it was. Stay away from used sales. read more

If you love wasting time, this Paragon Honda in Woodside, Queens is the right place for you. You are almost guaranteed to spend a minimum of half a day to get any type of service done. A problem mainly caused by horrible management. read more

I had a very disappointing experience at Paragon Honda and it wasn't the negotiation process that was the problem. After agreeing on a deal, I was told that picking up my vehicle and signing paperwork would take 20-30 minutes. I brought my wife and my children with me after work, expecting a quick process. Instead, we ended up waiting for 3 hours just to sign some paperwork and DMV registration. The process could definitely be more streamlined. To make matters worse, my salesperson was completely disengaged--on his phone the entire time instead of walking me through the features of my new car and showing me how things worked. I pointed out a loose panel inside the vehicle to my salesperson, he said he is not a mechanic and could not fix it and did not offer a service appointment to address the issue. If I hadn't already paid, I seriously would have walked out. Overall, the lack of professionalism and care really soured what should have been an exciting moment. I would not recommend this dealership based on my experience. read more

DO NOT buy a car from Theodore Papadopoulos (TOMMY). He was my salesman. Long story short, he's a liar. It's the morning before Thanksgiving. He calls me good news! Your car is here! I get there in 30 minutes, I do all the paperwork, 4 hours later i find out from the manager the car isn't there! It's an hour and a half away, still in westchester, not even on the delivery truck. All day, I kept telling Tommy, I have a lot of things to do. I can come back Friday. No, we're just waiting for this paper, we have to print that paper, we're waiting for the DMV, the insurance card, one excuse after the other, just lying to my face the whole time. Dude, just tell me the truth! I'll come back on Friday. I finally got the car at 5:30. This is why car salesman have a bad name, because of people like him. I will tell everyone I know about my bad experience at Paragon Honda with Tommy the liar! Take your business somewhere else! read more

It doesn't get better than Naz! He's the consummate professional and gets the job done. He's knowledgeable, proactive, communicative and organized. He doesn't give off the pushy sales man vibe, instead he talks you through your preferences and what may be a good fit for you- all aimed at ensuring you ultimately make the right decision. This was my 2nd purchase from Paragon, and along with Camilo the GM, I've had yet another great experience in large part because of Naz. Pre sale- Naz and I conducted business verbally over the phone on Wed, and one day later on Thursday he had my Honda Pilot lined up, paperwork in order and I was in and out of there in under 2 hours. Especially appreciated this since I was driving from NJ, was short on time and had a fussy newborn at home- which I'd explained to him prior. Post sale he also resolved a couple issues quickly and efficiently. His customer service is impeccable & representative of all the awards that decorate his desk area! Moving forward, he'll be my go to guy for as long as he's at Paragon. Huge thanks to him! To note- the finance manager & the ladies in the front were equally pleasant & professional. Overall A+ experience. read more

I sold the Paragon, my car I purchased new a few years before with 6 miles on the speedometer. During the sale to Paragon, the salesman messed up the paperwork, and then Paragon canceled the check without prior notification. Then Paragon refused to return the car and asked me to get a new title from DMV, reassuring me that the deal stood once a new title arrived. The DMV took two months to send me the new title, and then Paragon wanted to renegotiate the price and cried, trying to manipulate me out of several thousand dollars, claiming that they had certified the car, which cost them money. I refused to renegotiate and asked to pick up the car instead, which I did only after they charged me for car certification. Paragon kept my car hostage until I paid, and to get my money back, I filed a complaint with consumer affairs for the sale of fraudulent service not asked for. After I got my car back, my partner continued driving it until one day, she was involved in an accident, and none of the airbags were deployed because they were missing. I've been dealing with dealers and mechanics in the Tri-State area for over 40 years. Unfortunately, my experience with scammers in the car industry is extensive, and Paragon is no exception. read more

Luis Quero's and his team was amazing made the process enjoyable. helped out getting a brand new car.. read more

I have leased a car from them 3 times. I got a letter and several calls from them encouraging to come in and trade to a new car. Amazing deal. Almost too good. You know what they say about too good to be true. It was a scam. The gentleman working there even admitted and apologized for wasting my time. He brought in the manager Patrick who just sat there listening to me with a flat affect. Got zero from them. Left the dealership and will never come back. If I get promised with both letter and call that I get new car, zero down, lower monthly payments and 1000$ back. And then they tell me I need to pay 5000 down, same payments and no 1000$ I say "thanks. And I will drive a Subaru next". Shame shame shame on them for wasting my time and being rude about it too read more

I came in here looking for a new car and Mr. William Wang helped me out with the entire process. He was very informative, patient, resourceful, and helped me out with the registration, insurance, paperwork, and to get a very good deal out of the process. He worked with me to get the best deal for both parties for a trade in deal. I ended up trading in my old Honda Accord Sport into a Honda Accord. I am currently enjoying my new ride, even though i miss my old ride. I would recommend to come see William Wang for a better deal in this dealership ; ) read more

Paragon Honda - Car Dealers Near Me - Woodside, New York

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worst service center I've ever been to. it took 5 hours to replace 1 tire. don't go there.

Wow, wow, wow sadly, all sales department trying to make illegal slip dissappear money down-payment and interest bank , be aware customers They jack the price $10.000 over price and always said demand, baloney read more

Avoid this dealership at all cost! They scammers and what you pay you will end up paying double by the time you finish. Leidy Garzon & Micheal ( manager) . They have all types of tricks up their sleeves & basically forced us to purchase a car we didn't want to after lying . Everytime we look at the papers & contracts something new pops up . Leidy will avoid ur calls & text . And Micheal is even worst then her. GOOOOOOO ANYWHERE ELSE BUT THERE PLEASE TAKE MY ADVICE ! read more

Shady business. I almost ended up buying a car from them but I thank myself everyday for not going with it. The whole time I felt like it was a redflag buying cars from them. The service was awful from the salesman I worked with. Dude was seriously rude and was yelling at me over the phone for asking a question twice. I wanted to buy a used Honda Accord which is relevantly new (2021). After negotiations we both settled to a price we both agreed with. I told them I would come pick up the vehicle in the next few days. They told me its first comes first served, which was okay with me. The day before I come to the dealership, all of a sudden they message me and tell me they will not honor the negotiated price for no reason and even though it's something both parties agreed on. And they will only give me half of what my cars actual value is. I got my cars value from other dealerships. The average value was between $6000-$7000 for my current vehicle based on what other dealerships offered me. These people offered me 3k for it and told me to take it or leave it. read more

Please refrain from dealing with Noel Nunez As your sales rep at Paragon Honda. I decided I would like to purchase one of the used vehicles online and I figured it would take less time than sitting at a dealership. I sure was wrong. The process was extremely time-consuming and I was told I was preapproved. Naturally, I asked for my rate and payment, but the salesman continuously pushed for me to send over insurance and the down payment. After he received it, he told me the finance manager was having some difficulty getting me approved. Which means I Never had the approval to begin with. The process started on a Wednesday around 1:30 pm and had to continue to Thursday because the dealership had closed. Still, on Thursday I was told the finance manager would call and speak to me. I never got to speak with them. This whole time I was going through the sales rep, who would tell me what the finance manager was saying. I wasn't getting updates and communication lacked so I decided I wanted to cancel the deal and get my deposit refunded. As soon as I said that the business manager called me and went over why things were taking a while, and what the bank was saying. At that point, I had had enough of this and the call was around 6:30 pm. I told the business manager I still wanted to cancel the deal and have my money refunded to me to which I was told she would speak with my sales rep Noel and his manager and get back to me which they never did. Now it's Friday morning and I'm continuously calling the dealership to try to speak with a manager about this which took a while. Eventually, I did get through and the manager said my salesman would reach out to me to get some information and send it over to the back office to process the refund. Hours went by and Noel still hadn't called so I reached out to him and he said he would get on it shortly. A few hours went by and still no update so I called back again, just for him to say it would be done before the end of the day. At that point my patience is gone so I drive an hour to the dealership. It is now 3:15 PM and I have reached the dealership. I finally meet Noel Nunez who tells me he hasn't had time to bring my file to the back office for them to process my refund because he's been dealing with customers. So I asked if I could speak to his manager so they could bring it to the back office and have it processed. I also asked if I could have the receipt of the refund to keep for my records and he said they don't have anything like that. I was waiting in that dealership, for a whole hour, till the receptionist was nice enough to get the paperwork from Noel and drive over to the back office. She dropped off my file for me and came back with the refund receipt. She told me the salesman was new and that's why he didn't know what I was talking about. But all in all, this was a terrible experience I wouldn't recommend Paragon Honda and I wouldn't recommend using Noel Nunez as a sales rep. Three days of my time wasted, and I still have no car and have to continue my car search elsewhere. read more

Although first time was a unpleasant experience. I have to admit that Medhi turned things around. He was so helpful and made me change my opinion on Paragon Honda. He even remembered my face and name when I arrived, he ordered my car right away and the issue in the car was fixed correctly. Thank you Medhi Doha. read more

Purchased my car completely remotely in one day. Car was then delivered the next morning to my driveway. Amazing service. Thank you to Chris Perez. read more

Paragon Honda - Car Dealers Near Me - Woodside, New York

Calvin was very nice and professional with us, very straightforward on the process it did take a little long to finish the process but it was all worth it buying our new car. The manager as well was helpful to speed up the process and help us. If your looking for a rep to help you out with no hassles just straight forward I would recommend Calvin 100% read more

I want to thank Robin Lee if anyone wants to buy or lease a car should go to him. He is very professional, he listen to you and explain any questions or concerns. I have lease few times and I can say he is one of the most calm and caring person I have ever encounter. read more

Thank you, John Santiago, for an exceptional car buying experience! John provided me with multiple OTD price quotes, allowing me to evaluate various options and negotiate a fair price for both the new car and trade-in in a transparent manner. All communications were conveniently handled via email and text, which suited me perfectly. I was able to secure the exact trim and color combination I wanted, delivered to NJ. The car delivery tracking is great! read more

Paragon Honda - 2024 Pilot - Car Dealers Near Me - Woodside, New York

Loving my EX-L, and they delivered the car to me to my door. Only spent a couple of hours in the dealership signed the paperwork and they got my car right to me. Thanks paragon team read more

I met Alex Barbosa. Great guy. Super nice and friendly. Gave me a great deal. Highly recommend. The place is always busy with people when I went . read more

On many occasions, I would stand patiently waiting for one of the agents to ask if I need help, but instead, they work on paperwork when there is no other customer sitting at their desk. I wait until someone ask if help is needed, but guess what no one sees me. Instead, after standing there for 5 minutes looking at workers with no customers and moving around paperwork, I have to ask for assistance. This has happened on several occasions. I don't know if it's my age, color, weight or hair, but this honda maintenance should get it together. Be kind to all paying customers. read more