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    Paragon Honda

    2.6 (1k reviews)
    Open 9:00 am - 7:00 pm
    Updated 2 months ago

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    Seals around the door discolored.   Not indicative of a new car

    Update: 9 months later and this remains the worst car-buying experience of my life. I was charged for a brand-new vehicle that was clearly used as a tester. Transparency and honesty are basic expectations when someone is making such a major purchase, and neither was provided here. I will never be content or satisfied with how I was treated. The so-called remedies offered do not come close to resolving what happened. Customers deserve respect and dignity, and I did not receive either. If what I am saying were not true, why did the salesperson who sold me this car literally sink down in her seat when she saw me later? Why would she try to hide? The answer is simple. She knew what was done was wrong, and so did her manager. Let us talk about the facts: * I paid for a brand-new car, yet the value dropped by over $12,000 shortly after purchase, with only about 3,000 miles on it. * A Carfax report indicated the car should have had about 700 miles at the time of sale. * The brakes have made noise since early on: crunching, squeaking, and grinding when engaging and disengaging. This is not what anyone expects from a vehicle sold as brand new with no prior use. I do not accept the explanation that this is normal. I do not accept that this is acceptable. I absolutely do not accept being misled. At this point, the next step is filing complaints with the appropriate agencies. I would strongly advise anyone considering this dealership to do serious research and ask very direct questions before signing anything. Transparency matters. Honesty matters. What happened here was neither.

    Sandy Y.

    Subject: Disappointing Experience with My Recent Car Purchase at Paragon Honda Dear Paragon Honda Team, I recently purchased my fourth car from Paragon Honda. The salesperson, Fayyad, assured me that the car was certified, accident-free, had its original paint, and a clean CarFax report. I trusted them because I had a good relationship with them. I also asked Finance Manager Sammy, and he confirmed the same information. Because of this trust, I did not even test drive the car when they told me, "I got you. Don't worry." I felt blessed to have friends like them. Before taking delivery, I asked Fayyad why the car wasn't washed. He said it had been washed the previous day. However, I know that at a dealership, even if a car was washed before, it should always be rewashed before delivery. That is standard practice. Since I have worked at a car dealership, I tried to be understanding. I originally saw the car listed online for $27,000, but after a few days, the price dropped to $26,000. However, Sammy told me the car's actual price was over $35,000, which was more expensive than a brand-new one. He said that $27,000 was already a good deal for me. I understood they also needed to earn their commission, so I went ahead with the purchase, even though the price had dropped to $26,000 online. Unexpected Charges and Misleading Promises Sammy told my brother that he would give me unlimited miles and years of warranty for electric components, cosmetic issues, transmission, engine, etc., for free because we were friends. I told him that unlimited miles for 10 years was already more than enough for me. I was happy with that. I purchased the car on September 21, 2024, and Sammy told me my first payment would be due on November 21st. Unfortunately, this was a lie--I had to start paying on October 8th. Again, I tried to be understanding. Later, I discovered that he had charged me $3,200 or $3,800 for the "guaranteed unlimited miles until 2030" warranty. When I confronted him about this, he denied it, but it was clearly listed in my paperwork. Again, I tried to understand his situation. Major Issues with the Car Since I still had another car, I did not use this one immediately. However, after my other car broke down, I started using it--and many problems appeared: 1. The steering wheel shakes on the highway. 2. The driver-side door leaks when it rains. Water splashes inside. 3. Color differences indicate that at least four doors and the bumper have been repainted. 4. The car was involved in an accident before (which was not disclosed to me). I called Fayyad, but he said he did not know anything about it. I told him about the paint issues, and he did not respond. I then asked Sammy, but he also said he did not know. Finally, I spoke with Manager Alie, and he was at least honest with me. He said: * This car is NOT certified. * It was sold "As-Is." * If the dealership guarantees 100% condition, they must charge the customer extra. Marley from Paragon Honda Service confirmed the same thing and even said the car had been in an accident before--even though it does not show up on the CarFax report. Several mechanics at Paragon Honda Service also confirmed that the car had been repainted. Even my personal mechanic agreed. Lack of Transparency and Accountability As a salesperson, Fayyad should have known the car's condition before selling it to a customer. He should have been honest about whether the car was Certified Pre-Owned or "As-Is." Instead, when I asked, he said he didn't know and told me to ask Sammy, the Finance Manager. When I asked Sammy, he said, "I'm just the finance guy. I don't know the car's condition." If no one knows, why didn't you tell me the truth from the beginning? After a few months, I finally realized that they were just making excuses. Is This Worth Losing a Long-Term Customer? My question is simple: Is it worth damaging our years-long friendship over $27,000? For me, it is not worth it at all. Money can always be earned back, but you cannot buy trust and friendship. Paragon Honda is mostly honest with customers, but please, do not deceive loyal customers like me. I am a repeat customer, and I have brought you new customers as well. But I see now that you don't care, because you are busy and have plenty of customers. I hope you take this feedback seriously. Best regards,

    My car!! Dealer discount on their website was all real!!
    Raquel V.

    Smooth, trust worthy, honest! I will buy my next car here and tell my friends n family! use Kevin and mention my name!

    Shout out to Anthony and Daniel for their amazing service. I couldn't have been helped by any one better. Keep being amazing and keep giving excellent service. There's nothing better than a dealer who keeps it real and talks to you like a person. Will definitely return!

    Repaired bumper

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    5 months ago

    worst service center I've ever been to. it took 5 hours to replace 1 tire. don't go there.

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    Ask the Community - Paragon Honda

    Any tips/advices for people looking to lease?

    Just like for any car dealers I'd say do your homework/research before you go. Otherwise you'll be eaten alive. Compare prices online so you know what to expect and make counter offers.

    Would you share your experience buying a certified pre-owned Honda Accord from Paragon Honda? Are the cars listed online in inventory and available at the listed prices? Any problems with the cars post purchase?

    I bought a "certified" cr-v in 2011. 3 months later I found out the car was in a major accident and not only had major damage but they bypassed the car fax by fixing it themselves. I took to another honda dealer who said it should never been sold as… Read more

    View All 3 Questions

    Review Highlights - Paragon Honda

    We're proud leasors of a 2019 Honda Passport and Faiz Patel made sure everything went as smoothly as possible.

    Mentioned in 11 reviews

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    Paragon Honda - car_dealers - Updated May 2026

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