Since buying a car from Queensboro Toyota over a year ago, I've had nothing but good experiences brining my car into the service center. It's easy to schedule appointments and they service your vehicle as quickly as they can. Everyone there is extremely helpful and pleasant to deal with. They provide extremely detailed updates and information regarding the services provided. Can't recommend them enough! read more

After visiting several company dealerships, I found the Toyota Queens the best place to deal. They are really honest, friendly & knowledgeable. My sales representative Mr. Christopher was very helpful and offer us the best deal, very honestly. I definitely offer this dealership to everyone who wants to get the best cars, with the best offers and no cheating. Keep it on, coming again for my next car. read more

Queensboro Toyota - Car Dealers Near Me - Woodside, New York

I have a Toyota Rav4 almost brand new.I took my car in for a service at Toyota last month, An employee at this dealership damaged my car (front bumper) during a service, and we submitted an incident report that day.They fixed and gave my car after 5 days.I would like to discuss a fair adjustment for the lost income of those days (uber) and the value of my car.As of now, we are still waiting for their response regarding the claim and no resolution has been provided .I don't know why they keep delaying the communication.I will write in all sociamedia. I hope the dealership will make the process faster and resolve this matter promptly. read more

I've been here twice in the past year to browse for cars. The mood and atmosphere here is just depressing. There's poor lighting. The spacing is quite cramped. It's almost as if no one really wants to work here and that the salespeople have poor training. The first time I came here, I was leaning toward one car and I just wanted to know what the final out the door price would be. The sales person wouldn't help me out until I told him whether I wanted to finance or to pay cash outright. No smiles, no sense of welcome. I visited again recently and met with a different sales person. Again, no smile, no "Hi, I'm XYZ, how can I help you today?" Me asking all the questions and introducing myself made me feel like the salesperson. I asked what the final price would be and asked if there was any wiggle room. The salesperson basically stated that there would be no room for negotiation as the car I was inquiring about was a "high demand" model. It was so high demand, the greedy managers here applied a "Dealer's markup" of almost $8K. He then went to state that I could go to Long Island and explore and I'd find the same pricing/availability. I love Toyota for its reliability, but shopping here makes me hate Toyota. read more

Came here looking for a new car but they didn't have any car available for test drive and to feel them. So, what are we doing in here? Are they expecting people to just come in and walk out with a car just like that?!?!?! I WILL NOT EVER COME BACK HERE NOR REFER ANYONE TO COME HERE read more

Check the parts prices online before you pay in cash. They wanted $25 for a $9 oil filter?! read more

I recently had damage done to the driver side door of my 2024 Toyota camry. I was fortunate to work with Eimy in the Service Dept at Queensboro Toyota. The process of getting the door repaired couldnt have been smoother. Eimy and her team were helpful and accommodating when possible, which i really appreciated. On top of that, they completed the repair work 3 days ahead of schedule. Great job done, the door opens and closes perfectly. Thanks to Eimy and the mechanics in the service dept at Queensboro Toyota. I will continue to bring my car there. I would definitely recommend. read more

I have paid off two Toyota Camrys in the last 5 years with Toyota finance One from penntoyota and another from fordam Toyota though I live 10 blocks away from this Toyota dealer. Manager asked me to leave the business for not wanting give a deposit money before the finance team gives me the final numbers. Seriously? read more

The wait time was not long at all. Everyone is very helpful and knowledgeable about all the parts I needed to buy. Parts came very quickly as well read more

These people are either scammers or they don't know anything on basic mechanics. I brought my truck there to have the AC unit fixed and they're trying to charge me $300 to just look at it after I had already told them what was wrong. They sent me an invoice afterward saying what it would cost to get it fixed and the total was $2,806.07! Hahahahahah this honestly was the FUNNIEST thing I've ever read. This proves a few things here: 1. They obviously don't know how to fix an AC unit 2. They are trying to price gouge 3. They are LAZY, and are doing anything they can to not do anything because no one in their right mind would ever pay that just to have their A/C fixed. The only reason I brought my truck here is because I live close by and I'd prefer to have my vehicle serviced at a Toyota. I've asked other Toyota dealerships a little farther away from this place and everyone says this is unacceptable. Do not bring your vehicle here, do not purchase anything here. You are better off going to jiffy lube than coming to this dealership. Worst service ever, total scam. read more

Terrible front desk service. They called me to confirm the appointment then when I arrived they said there is no appointment in their system and have to leave the car and pick up at the end the day. read more

Queensboro Toyota - Car Dealers Near Me - Woodside, New York

This has got to be the most greedy and dishonest dealership around. We ordered a brand new Sienna in April 2021 and we put down a deposit. It's now the end of December 2022 and still no car. The sales manager only called back to offer a totally different model but we must pay an $8000 mark up. Back in April 2021, dealers did no do mark ups. I'm sure they sold many Siennas in one year and 8 months later to other buyers with a huge mark up. They refuse to give us one because our contract didn't have one. They are crooks and not to be trusted. Do yourself a favor and go to another Toyota dealership. read more

Queensboro Toyota - Contract that they never fulfilled. Dishonest!!! Greedy!!!! Not to be trusted Dealership!! - Car Dealers Near Me - Woodside, New York

I recently purchased a car on April 1st and on May 7th, while driving on the highway, one of the tires on my car burst. As a result, I had to come back to the place where I bought the car on May 8th to get the tire changed. However, I were charged an unexpectedly high price of $740 for just one tire, As we know my car pretty new! Never come to this Queensboro Toyota again ！ read more

Queensboro Toyota - One tire 740 dollars!! And this is a new car - Car Dealers Near Me - Woodside, New York

Can I give this place zero stars? Totally unprofessional staff. I researched and saw that they had the GR supra in stock so I went in to talk numbers and test drive the car to make sure I love it. The sales Mark was unprofessional and completely brushed me off and said I NEED TO AGREE ON THE NUMBERS before I can see or teat drive the car. If this was a 100k limited edition car I would understand, but it's a 44k pseudo sports car, for god's sake, I own two other cars that's worth more than this 2.0T supra. This is also while everyone was just standing around, it wasn't busy, and they were just chit chatting. how unprofessional can you be? I WILL NOT EVER COME BACK HERE NOR REFER ANYONE TO COME HERE read more

I walked into the dealership with no hopes of buying a vehicle. However, sales representative Chris (CJ) and finance consultant Jeffrey made it easy to buy from Queensboro. I did consider buying a new Toyota Highlander but I liked the 2018/19 model ride. I was very clear from the beginning to CJ my expectations and felt that he was very respectful of my time. In no time I drove tested the vehicle, which drove well. CJ was professional and honest, something very difficult to find. When I met with Jeffrey (finance rep) i told him very clearly what I would be comfortable with and he was able to work a good deal for me. Jeffrey was clear and answered all my questions which I had plenty. Good to know that there are individuals who are reasonable and will work with you regardless of low inventory and high demands. I will definitely go back to Queensboro. Thank you guys! read more

Queensboro Toyota - Used Toyota Highlander 10K - Car Dealers Near Me - Woodside, New York

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I will add pictures of how I picked up my car after 4 weeks of service and a $5,000 bill. The case is now in the hands of the attorney General and i will be discussing with the district attorney for fraud charges and my lawyer. The car is at Manhattan Toyota for further service. Avoid this place at all cost. These people had the audacity to bill for a license plate bracket and the car still has the original license bracket from Hillside Toyota. The attorney General has enough for fraud. I will keep posting the outcome of this case. I will not let it go until Justice is served. You cannot keep screwing customers with no accountability. read more

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I know car dealers are known for poor service, and I also expected it. I figured at some point during my issue, I would find myself upset at something. But it didn't happen! I brought my 2015 Rav4 in because the white paint was peeling. I found out that Toyota had a customer program that would repaint the sections of your car that was peeling for certain white colors and model years. It was an acknowledged problem so they would do it for free. I brought it in and Adolfo handled me in the service dept. He said they would take an hour to look at it and I came back later for the report. He pointed out areas where the paint was peeling that I didn't even notice! So he said they would send the report to corporate and hopefully get it all approved. A few weeks later, I was told that they approved all of it, which was most of the car, not just the door with the obvious peeling paint! I dropped it off and a week and a half later, I was told it was ready. At every step, I verified with Adolfo that it would not cost me anything. But I was expecting a surprise when I picked it up. But there was no surprise. No upsells, nothing! I signed the paperwork and was given the car. He said he was happy how it came out and said it looked new. And it did! They even thoroughly cleaned the inside of the car with polish, and even shined the tires! Totally unexpected! While it was a surprise to me that nothing happened and it was smooth all the way, I guess this is what should be expected. But I'm posting because they went beyond by cleaning the inside of my car and the tires. read more

Absolutely horrifying customer service at this Toyota dealership. I came here to get some recall work done on a Toyota Highlander. I made the appointment 2 months in advance. When I made the appointment, I specified which recall I was coming in for and assumed that the part would be ready to go as the person on the phone promised. On the day of my appointment, I come in at 9:30am and drop the car off. The service advisor promises that the vehicle will be done by 1:00pm. He calls me a few minutes before 1:00pm to tell me that the car is not ready AND that the part is not available so they need to order it. Now at this point, I am frustrated because how did the part not get ordered in advance when I had my appointment set 2 months ago? And also, how did he not notice the part was not available during my car intake earlier in the morning? He says he will order the part and the vehicle should be done Monday or Tuesday. We had to cancel our weekend trip thanks to Queensboro Toyota's incompetent service department. Now it gets worse. On Monday, I get a call from the service advisor and he tells me that they can't order the part because another Toyota dealer has already placed an order for my vehicle (don't ask me how, because I don't know). Apparently, he cannot put in a new order because of this. So not only did I waste my time taking my car to this dealership with constant delays and back & forth, but I also have now a car with an unresolved recall that I need to take to another Toyota dealer because Queensboro Toyota is incapable of managing its service department. 0 stars and we will never be returning to this dealership for future purchases with Toyota. read more

I have an appointment for an oil change at 2:30 PM, and I've been waiting for over three hours to get my oil changed! The service is terrible! Don't come here, everything is bad! read more

Queensboro Toyota - Hall - Car Dealers Near Me - Woodside, New York

I purchased a car 2 weeks ago and the salesman Jhovanni is incredibly incompetent and has 0 attention to detail. Here is a list of mistakes he has made: 1. I had put down a $5000 deposit on a car, and he miscalculated the invoice saying it was only $1000. If I was not diligent in checking his work, I would've overpaid by $4000 2. I asked for a copy of the window sticker & bill of sale and he only sent me the window sticker. I had to follow up for a copy of the bill of sale. He still hasn't sent it to me. 3. He forgot to give me back my driver's license and I had to make another trip out just to pick it up AFTER I had left the lot with the car. 4. He just realized he forgot to have me sign a certain document and asked that I come by the dealership AGAIN! When I buy a car, I don't expect to have make MULTIPLE trips for the dealership AFTER I have given you my money and driven off the lot. Whoever is management, please ensure your employees have a checklist to complete so that future patrons aren't inconvenienced over stupid administrative things. I understand mistakes happen, but come on. This is ridiculous! The car is fine. Albeit it took 3 months arrive (I understand that's out of their control). read more

Complete Rip Off. They want 8000 over MSRP for a highlander. Don't waste your time, or your money at this place. There's plenty of other dealerships out there that will work with you to earn your money. This place is only good for, going to see a car you might want without having to travel far away if you live in the area. If you decide want it, go somewhere else to buy it. Tip for your sales team. Don't start a conversation with someone asking how much money they want to put a down without even know how much a car costs. read more

Absolutely disgusted with the treatment I received at this dealership. My review is lengthy but with good reason, and I encourage you to read in it full before considering going here. Or, you can scroll down to the TLDR paragraph for a short summary. I came here with my family in mid May 2021. We already knew that there is a severe shortage of RAV4s, which is why we reserved the one we wanted with salesperson Ignacio Maldonado. He assured us we would get the car we wanted, as the car was in the process of being built to be delivered to the dealership by late June. We confirmed multiple times we wanted a particular color with no sun roof. We then provided a deposit, and we were given the VIN number of the specific vehicle we had reserved. Fast forward to 06/24 and I received a call that my car had arrived. Ignacio told me I had to go that very same day, otherwise it would "probably" be sold. Huh? I placed a DEPOSIT on this car. Why would it be sold to someone else if I had already agreed to purchase it? Went to the dealership that very day only to find out that the car was NOT the one what we agreed to. A totally different color, with NONE of the accessories I wanted. Ignacio was adamant that was the color we chose. I showed him the summary of the car I selected which clearly stated a different color and a totally different VIN. His response was "oh that was just an example of the car." It definitely was not. Ignacio tried to make US look like the dishonest ones, when I really think he was trying to cover up his own mistake. Although the car was not the color I wanted, I was willing to purchase it. However the accessories, which was already included in the agreed upon final price of the car, needed to be added. We were told we would need to buy the car and then come back to the service center for the accessories. Fine. Then we're told a cockamamie story about how the car is now $2k more because of the pandemic. So now not only is the car wrong, but he tried to upcharge us. Finally, it was agreed to shave off $750 off the price. When we agreed to this, I called my insurance company and added the car to my policy. I mention this because we were very clearly interested and invested in purchasing this car. We wanted to explore our financing options with Toyota and compare it to my own lender, which I was already preapproved for. Ignacio said that was perfectly fine, and the car would be reserved until then. Queensboro had already run my credit, and knew the APR I was approved for, but flat out REFUSED to tell us the number that day. We were told we would have to return on Saturday 06/26 because all the finance people had left for the evening. I returned on 06/26 to speak to the financing office about my lending choices with Toyota credit Corp. Not surprisingly, the rates with my pre approved offer were better and I said I wanted my loan to be with the bank of my choosing. The finance guy gives me the run around and refused to send my credit application to my bank. Said we needed to come back on Monday if we wanted to go that route because "the banks are closed". This was on a Saturday at 1:30pm- my bank was open. Additionally, a bank being closed that doesn't mean you can't submit a credit application. So we left. Ignacio calls me 20 minutes later and says we HAVE to buy the car TODAY or it will be sold to someone else. I asked how is it possible to sell the car I've waited almost 2 months for and put a deposit down for????? His excuse was "well it's the end of the month". How is that my problem?? Apparently they couldn't wait an additional 2 days, which is what THEY told me I had to wait, to get the car in my hands. All I wanted was for Queensboro Toyota to stop jerking me around and do what I asked when it came to financing. Unfortunately, these people want to force your hand and play by their rules even if it means screwing their customers over. I have never in my life encountered such disgusting selling practices. When we asked if we can go pick up our cash deposit, Ignacio said we had to return on Monday to retrieve the deposit because of some made up reason. I ended up going to Millenium Toyota in Hempstead that very afternoon and purchase the RAV4 I wanted. Millenium had no problem submitting my credit application to the lender of my choosing on a Saturday afternoon. TLDR: Queensboro Toyota tried to push me into purchasing a car that I didn't ask for with an unfavorable interest rate with their lender, flat out refused to send my credit application to the lender I selected, and threatened to have it sold if I didn't meet their demands even though a deposit had been made on the car I reserved almost 2 months prior. I was lied to several times throughout the 3 times I visited. It was a completely despicable and disrespectful experience. Don't spend your money here. read more

I regret not thoroughly reading the reviews before coming here. Never again!! Queensboro Toyota has thieves working in there service station. My glove compartment was ransacked, they stole my head phones and $6 in cash. How petty!! Phone wires that I had were out of place. At least be smart, if you're going to steal from someone's car stage crime scene and hide the evidence. On top of that they took an hour searching for my car, what morons you must be to not know where someones car was parked. Be wary, if they're willing to steal small items imagine what they'll do to your car to rip you off. read more

Terrible customer service receptionist was unbelievable rude. They don't let you test drive unless you make an offer on the car what bs is that. Take your business elsewhere read more

Cannot get them on the phone. The phone rings endlessly. I would like to make an appointment. When I have gone there people have waited for HOURS & HOURS to get small jobs done that would not take more than 20 minutes at most to resolve. We've always owned Toyota's, but I expect this will be our last, because it's frustrating, demeaning and a major waste of time trying to get through to them. read more

This review is for the service department: I brought my car in for a service recall and it was easily the smoothest service I've ever had done...on a Used car I didn't buy from them for a service recall they were probably bot making much on - I'm guessing Toyota pays them something for doing the recall read more

Service dept must be the most dishonest and care free people .. they dont care about your needs but how to make a buck Horrible experience - bad timing - empty promises read more

Respect ... 5 stars .. they care about people if they can get it Done they will do it the right way .... .. self undercover.. shopper..

Charged me $516.97 to change front brake pads and replace two air filters! They surprise you with up-selling tactics and force you to make a decision on the spot. A total rip off. read more

Queensboro Toyota - Car Dealers Near Me - Woodside, New York

I just had the worst car service experience ever! When I called to schedule my appointment 2 weeks ago, the lady told me that I could drop my car at 7:30 am and they would provide service to drive me home instead of waiting inside the service center. However, today when I got there in early morning. The guy told me they do not provide service to send me home and my car service gonna take about 1.5 to 2 hour. Since this is my only car, I had to wait inside. I waited until 10:45 am and my car service was still not done. I asked them again and I was told that the mechanic guy start working around 9-10 am. Thus my service took this long. If this is the case, THEY SHOULD LET ME KNOW IN ADVANCE when I drop off my car or when I call to schedule my appointment!!! First of all, this place lied to me about providing service to send me home. When I did service in buffalo and syracuse, they scheduled cars to send me home and pick me up. Thus I thought this would be provided everywhere. Two weeks ago, I originally scheduled my appointment with Toyota at Hillside. However, due to covid, Hillside said they do not allow anyone to wait inside and they do no provide service to send anyone home. Thus I switched my appointment to Queensboro who promised me that they could provide such service. Second, nobody told me that the mechanic guys doesn't start working until 9-10. If I knew these a head of time, I would NOT schedule my appointment this early. Anyway, I do not recommend this place!!! read more

We have been customers of this location since 2020. My husband and I started with a lease and we enjoyed our Toyota Corollas so much we decided to purchase them. They helped us to finance both cars. Their service department is very helpful and friendly. They do excellent work. All in all it was a great experience in car buying. read more

I've sold cars and currently have for 5 years. I'm a car salesmen living in Los Angeles shopping for my brother for his next Toyota Corolla. I've shopped and set things up for my brother with Parkway Toyota in the past, but my brother told me to try this Toyota by his house. "Uhhh" or "Ummm" where do I start? Let's start and finish with John from Bdc. He also goes by Jack. For those that don't know, the Bdc department isn't necessarily the individual that would be selling you the car. But they handle incoming calls, schedule appointments ect... In some dealerships, they will sell cars. We didn't even get to that point. John gave me plenty of the classic run-arounds. It even got to the point where I said "John, I know what you're doing, and I appreciate it (being a car-guy) but I'm trying to make this as easy as possible, get me the info to send to my brother and he will be coming to buy the car tomorrow. I haven't spoken to another dealer" I asked for the deal and John says he'll put me on hold. I was on hold for 5-10 mins (I understood completely, being a cardog myself). John even comes back on the phone and says it's taking too long, he'll call me back. Again, I'm cool. But this dude John calls me back and can't tell me any specifics on the deal but that "we have a deal" I asked you a simple question John. What would the selling price of the car be? What's the apr? What's the rebates? Since John couldn't answer I told him this probably isn't going to work out. He tried to tell me that he didn't know my brothers credit or zip code for taxes. NONE OF THAT MATTERS JACK!!!! If I asked John what's 2+2. He'd probably answer: Red. Just to avoid the question. Hey john, you tired? TIRED FROM ALL THAT RUNNING FROM THE TRUTH??!?!! I called Parkway Toyota and found out John was withholding the 750 rebate. Jack told me I couldn't get discount off the car and the rebate. Also Jack tried to give me a run-around with the interest rates and discounts. My brother is getting the car from Parkway Toyota tomorrow. My brother is getting more discount off msrp plus the 750 rebate on either the hybrid, Le, or xle (they're letting him choose!!!!) HEY JOHN, I SELL CARS FOR A LIVING AND GAVE YOOU A SPOON!!!!! Whether you sell cars or just take orders like a Gordon Ramsay restaurant, take out the trash. The amount of bad reviews should have told me to stay away. read more

I do have to say this place is nothing but great. They met all my needs, helped me out above and beyond and overall great service great people and really stuck their necks out for me. Recommend this place to anyone whose gonna buy a Toyota. Btw great reliable car. Great price too. read more

Queensboro Toyota - Toyota Highlander LE Hybrid 2020 - Car Dealers Near Me - Woodside, New York

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So I went for xse Highlander for lease 10k 36 months 5k down payment they were leasing it 600 dollars per month I left unhappy . I called 6 dealerships everyone else was 450 and under same car same lease. Best deal I got was in Winchester Toyota super nice and clean. Toyota queens called me back saying they would lower the price ( all lies ) they lowered to 530 after I told them I was getting it for 430...the manager of the place laughed at me saying I would regret not buying from him ( me as a paying customer ).. I got my car at Toyota Winchester posting pics now don't go to queens Toyota it's a rip off ! read more

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These people don't even deserve 1 star. They take you calls and leave the phone off of the hook. On two separate occasions today my husband and I heard the conversations of the women working in the service station. The first time they were talking about how they don't get breaks and during the second call they were discussing what they are each doing for vacation. Plus on the second call they were talking about my husband, who went down there and told them that he heard their conversation and they thought that was funny!!! I want to know about my car that they've had for over a week and haven't looked at. These women should be fired!!!! Stay away from this service station! I'm reporting them to the Attorney General's office and whoever else that I can. read more

These guys have absolutely terrible customer service. I posted a more detailed review on Google, but long story short, I came in for an oil change, they put down the wrong total mileage for my car on their paperwork, put down the wrong mileage for the next oil change in the computer and on my sticker, and needed me to walk them through the manual's service recommendations for my car. They charged me close to $300 and I spent all day there. For an oil change and tire rotation. I've called 4 times to clarify whether my car's computer is off mileage-wise (for the next oil change) and no one has gotten back to me. So, I'm leaving this review. Queensboro Toyota is not the place to get your Toyota serviced. read more

I would give this place 0 stars if I could. I wish I read the reviews prior to coming in but it's a certified Toyota dealership so how bad could it be? Well for instance the first time I walked in I made the decision to buy a used car within 20 minutes as the rep George assured me how safe the vehicle was and what a great deal they were giving me. After about 5 hours of paperwork on a Sunday I finally had the car. I was given information at the 11th hour why it was taking so long and I felt the whole team was pissed off they had to stay overtime to get this car purchased and into my hands. Everyone left for the day like it was a 9 to 5 job instead of a sales organization. However, finally we were given the keys and off we went. The whole experience was super painful. Exactly 7 days later, I was stuck on the side of the road as the car wouldn't start and I am 6 months pregnant. I called the dealership who did the following- 1. Hung up on me 2. Transferred me all about with no mention of a manager on site but just asked who was my sales rep 3. Didn't offer to pick us up as it was within a mile radius but just said call roadside assistance but make sure to get here by 5pm as we close We then called roadside assistance and it took them 3 hours to get a tow truck and 3 different reps to get us a tow. Once the tow came he started the car within 3 mins by rigging the gear shifts. How ghetto is that to buy a 2016 Toyota RAV4 at 38k miles and having to rig the gears to get the car to start and no one at the dealership being able to help us. I do not trust this dealership, the customer service, the maintanence people at this location. I cannot trust that they will repair the car and or tell me it is good to go while my family is at risk as I feel it is not safe to drive a vehicle that breaks down after only a week of purchasing it. I was assured the vehicle had a 140 point inspection and warranty on it which I pay for! Safety is number one in my book at 6 months pregnant and I feel unsafe driving this vehicle and dealing with anyone at this dealership. Please be warned of this dealership as they do not know what they are doing as far as customer service, safety on vehicles and or maintenance checks of used vehicles! read more

Don't take your car there for servicing. Customer service is poor and they have no regard for your time. The servicing department employees all take lunch at the same time and they don't even inform you so you're in the waiting room while they are all at lunch for an hour. You complain and they basically dismiss you. Don't go there!!!!! read more

***UPDATE: things happen for a reason so I'm glad that Victor at Queensboro was such a turn off!! After that, I searched for a dealership with great reviews and family owned....so HAPPY to be buying a Rav4 Hybrid from Westbury Toyota! Ask for Bernie!! Same exact model for less a month!!!! *** I offer 2 stars because everyone else I came in contact with were professional and friendly. I made 3 visits. 1 to look, 2 to test drive 3 to talk numbers. The 3 different women at the front desk plus Wilson, Manuel and Robert were all great. UNTIL!!!! VICTOR!! Manuel, unfortunately, wasn't able to be there as planned and Robert had just left for the night so manager Wilson offered to set me up with another sales rep but give Manny credit for having helped me prior. HUGE MISTAKE. Victor is a cliche car salesman. Zero customer service. Didn't sound knowledgeable. PUSHY!! Commission.Commission.Commission!! He only wanted to talk numbers. He wouldn't answer my questions about the models and kept deferring back to the paper with the numbers. It was late and I'm sure he wanted to go home. SO GO HOME!! I'm about to sign off on a $30k purchase and you can't explain 2 cars to me?! That's your job!! Your only job!! He was rude when I said that I wanted to leave & that felt disrespectful. Yes. I do want customer care. I want to know that you want and appreciate my business so that when I'm ready to trade in in 3 years, I'll know exactly where to go because I trust the Queensboro name. Victor ruined an otherwise good experience. I was so excited to get my 1st hybrid, did a lot of research and happy that I thought I found a dealership to be loyal to. Leasing a car isn't a 1 and done. Neither is financing one. Because when you want to refer a relative, friend or trade up, it's nice to feel part of a family and have a business to suggest. Queensboro wasn't negative, Victor was and I didn't want to go back because of him. VICTOR IS A TERRIBLE ASSET TO ANY COMPANY. IT ONLY TOOK THAT SHORT EXPERIENCE TO MAKE ME TAKE MY BUSINESS ELSEWHERE. Knowing that buying a car there will not benefit him directly, I may consider going in and speaking ONLY to Manny and Wilson. I'm so uncomfortable by how Victor spoke to me, that I can't consider it yet. read more

Queensboro Toyota - Went to the trouble of making 4trips to Queensboro Toyota only to be treated with complete disregard by Victor. - Car Dealers Near Me - Woodside, New York

The Toyota service center is terrible! I went for a regular service appointment. They were suppose to tap up all the fluids. They left my oil tank empty. When I realized my car was out of oil I was stuck in a mall parking garage. Then they suggested I tow it back to Toyota at my expense. In addition, their mechanic left his tool in my engine. Ho This is worst service department ever. I can't wait to trade in my Toyota!! I need to upgrade , but working w this service center has tuned me off to Toyota for read more