I had a great experience at Star Hyundai thanks to Andy Gwon. From the very beginning to the end of the process, he was professional, attentive, and genuinely cared about helping me find the right car. I ended up purchasing a 2026 Hyundai Palisade, and even though the dealership was very busy, Andy still made time for me. He sat with me in the car and walked me through all the features, making sure I was comfortable and confident before I left. I'm extremely happy with my purchase and the service I received. I highly recommend Andy to anyone looking for a Hyundai! read more

If you need your Hyundai car serviced then I'll definitely come here! Although the waiting area should be more Coltrane with at least coffee and water in the summer. But they are very good in servicing my Hyundai and always friendly. Been here couple of times and will still come back for service. read more

After having a horrendous experience with the service people at Koeppel Hyundai, It was a real pleasure to deal with the Star Hyundai service division. You can see my review of the Koeppel Hyundai on Google and on Yelp. The staff at Star Hyundai are true consummate professionals. Right from the beginning when I entered the service I was greeted by an older gentleman who directed me into the office waiting area. Shortly thereafter I was called into the actual service office where I deal with Jessica, she was a knowledgeable professional , and she explained exactly what the procedure would be and, the amount of time that I could expect to wait for my car and, what my options would be. I was in and out before I could finish my lunch. I wish for more interactions like this. I highly recommend this place as the manager Ed Thornton runs a tight ship. Keep up the good work. read more

BUYER BEWARE - STAR HYUNDAI If you value honesty, transparency, and integrity, think twice before doing business with Star Hyundai. On May 27, I went in to cancel my extended 10-year warranty along with the vehicle and tire & wheel protection plans. I met with their manager Phil, signed all required paperwork, and was told the prorated refund process was underway. Fast forward nearly three months later, and I'm still getting nothing but the runaround from their finance manager Charlie. No ETA on a check. No straight answers. Just excuses. Today is August 11, and after calling Horizon Portfolio Protection directly, I learned something infuriating: they did not receive my cancellation paperwork until August 6 -- over two months after I signed the cancellation forms. That is also the date the dealership marked as the official "cancellation date," shortchanging me further on the refund amount I'm entitled to. This is not just poor customer service -- it's dishonest and deceptive business practice. Star Hyundai had my signed cancellation in hand on May 27, yet delayed submitting it for over two months, all while holding onto my money and misleading me about the status. If you are considering doing business here, beware: Once they have your money, good luck getting it back. Expect delays, lack of communication, and evasive answers. Document EVERYTHING and prepare to escalate to outside agencies if needed. I regret ever trusting Star Hyundai and hope this review helps others avoid the frustration, dishonesty, and disrespect I've experienced. read more

I have to give a special shout out and thank you to Phillip Robinson at Star Hyundai. I received my new car a week ago, and have been trying to set up the Blue Link, to no avail. I found out after spending hours on the phone with MyHyundai, that my e-mail address was misspelled when the car was registered and the agents I spoke to were not able to correct it, so I couldn't log into my Blue Link account. At of desperation I called Star Hyundai and spoke to Phillip. He went out of his way and spend a great deal of time on the phone with me to get the e-mail address corrected and my Blue Link working. I appreciate his help very much. And I love the car. read more

The service department is difficult to find. The waiting area is cold without coffee.

To begin with, I leased my new 2023 Hyundai Santa Fe from Star Hyundai. 9 months afterwards, while rolling down the passenger front window, the rubber insulation detached from the window and hung loose. It caused a draft in the car while driving. I drove back to the dealership and showed them the defect expecting to have it fixed under warranty as an obvious manufacturing defect. I showed it to the salesman from whom I bought the car, and he called over another salesman who looked at the car window and was adament the insulation detached because someone had tried to break into the car. This, despite the fact that there was no other damage or scratches on the window or the side of the car. He suugested that I bring the car to a "friend" who owns an autobody repair shop who would give me a "good deal" on the repair (not the dealership's afilliated body shop). Instead I brought it to 2 different independent repair shops and both gave me estimates for repair, but BOTH agreed there was no way this was due to a break-in and was definitely a manufacturing defect. I then called Customer Service at Hyundai, repeated the history and sent over pictures of the damage. They agreed that it was a manufacturing defect, but would not agree to pay for an independent body shop repair. They tried to call Star Hyundai 3 times to have them explain why they felt it was due to vandalism, but even with the contact names at the dealership, even Hyundai Customer Service could not get any response. They suggested that I should bring the car to another Hyundai repair shop and have them evaluate it. I brought it to City World Hyundai, and although, the car was not leased there, they could not have been nicer. They agreed that this was a manufacturer defect and NOT vandalism and fixed the car in under 3 hours. This was the second car I leased from Star Hyundai and it will definitely be the last one. read more

Attention! They are not selling any cars on Friday because the BANK IS CLOSED according to a lady who followed up on a financial application that I submitted online. Simply rude and no desire to work with customers read more

I recently purchased a brand new Hyundai Tucson Limited and I am so thrilled with my purchase. I first made a deposit for my car and even though other customers were offering a bigger deposit than I did this dealership was compliant and stuck with my offer. i was able to trade in my car even though it had issues. Not to mention most dealerships now are charging over-sticker, Star Hyundai is charging the lowest over sticker rate in the area. Bryan was a great help and he made me feel extremely comfortable making my decision. I will be back here in 10 years for my next Hyundai. Thank you! read more

Star Hyundai - My new car - Car Dealers Near Me - Bayside, New York

Incompetent!!! No communication with customers in a timely manner. The called me and said my car had been repaired, only to go ALL the way out there and they sent me off in an unsafe vehicle. I have a 12 year old!!! I can't reverse my vehicle and you send me away with a dent and a scrape on my vehicle??? And they damaged my car while in their shop! read more

Star Hyundai - Star Hyundai service!! I didn't give you my vehicle with this damage?? - Car Dealers Near Me - Bayside, New York

STAR Hyundai is currently not honoring its sticker price. The sales team informed us they will be charging a higher price due to demand and supply. This is called price gouging. This refers to when retailers and others take advantage of spikes in demand by charging exorbitant prices. In most states, price gouging is set as a violation of unfair or deceptive trade practices law. Next call will be to the BBB. read more

I called to just ask for a quote to renew a lease/buy out the car we currently have and the salesperson or customer service person rudely said if you didn't get your car from here how would I help you, instead of offering me alternative options. she just didn't seem like she wanted to help. don't go here they don't want to help you! read more

Went there last week of May 2021 to learn my options since my lease is ending in June 2021. The display was empty, but salesmen and front desk reception were acting as if they never existed. No one even approached or asked to entertain us. Asked the front desk lady and referred us to a salesman who never heard of the Hyundai Santa Cruz and instead Wanted to show me a video of their car models?!?!? I would rather not mention the name of the salesman in this post. I am about to surrender my 2nd lease, meaning I have been a loyal customer, never late in payments for the last six years. This dealership and the staff deserve NO Stars at all but I am forced to put one. read more

My husband and I did a lot of research to find not only the kind of car we wanted but also an honest dealership that wouldn't play games with us or try to sneak in extra fees. We came all the way out to Star Hyundai from Brooklyn because of the good reviews on Yelp that indicated that this was the kind of place we were looking for, and we were right! We worked with Mark, who took us across the street right away and showed us a few cars that exactly fit what we were looking for (2018 Elantra with a clean Carfax). He printed and gave me the Carfax reports right away when I asked for them and was very patient with my paranoid scrutiny of everything (this was our first time buying a car, so I had a million questions!). He gave us what I felt was a good price on the car we wanted without us having to haggle or play games. Most importantly, when I asked Mark what kinds of extra fees I should expect, he said "we don't have any," and it was true. Star Hyundai only charged us the sticker price of the car, sales tax, the required DMV fees, and the $75 doc fee allowed by the state. So refreshing compared to the other places we tried! I am glad that we gave our business to a straightforward and honest business that wasn't trying to squeeze more money out of us at every opportunity. As we completed the sale, Mark kindly accommodated our request to take the car to a nearby mechanic for a pre-purchase inspection and waited probably about an hour with us at the mechanic. This was valuable time on a busy Saturday, but he never hurried us and instead chatted with us and answered more questions about the car and the warranty. Then when we spoke with the finance manager, again we were not put under any kind of pressure and didn't have to deal with any tricks. He clearly presented us with a financing offer and optional warranty and let us decide what was right for us. After the sale was complete, instead of rushing us out the door, Mark sat with us and explained every little button on the dashboard and Android Auto system so that we were ready to go. They also cleaned the car up really nicely and filled it up with some extra gas at no charge. This is what buying a car should be like! If you want to skip the games and deal with honest people who will help you get what you are looking for, go to Star Hyundai. Thank you, Mark! read more

BE CAREFUL!!! FINACE MANAGER!! Awesome sales man John Suh.and manager Simon is really helpful&friendly!!!! But I'm disappointed for finance manager. I tried buy kona to 0% Apr. Simon gave price kona (Sel Awd ) $23595 +tax &fee =$26100.  will pay month $435×60 month. I'm not complaining price. Next day finance manager call me My credit is not qualified so finance manager (may name is VIBIN) gave me 2.9% apr interest. So I ask him  how much do I have to pay every month? He answer is $488×60month =$29280?? So ..Do I have to pay over $3000  interest?? Only 2.9% apr...!!!!! What the heck.!!! He's cheat..!! He charged 5% apr to me And he's lie to 2.9% !! I complained to sales guy after they gave me $468×60=$28080. If I didn't check interest fee. I'll pay over $3000 interest. When someone buy car of there Plz, be careful and double check finance interest.!!!. !! !! read more

Star Hyundai - Car Dealers Near Me - Bayside, New York

I am extremely happy with the service I received here at Star Hyundai. My sales rep Tommy was very helpful, he almost treated me like a daughter. He was giving me the same advice I would give to my child. How often I need to rotate the tires, oil changes etc. He understood where I needed to be with my lease payments given my current situation and he never once pushed me to lease a more expensive trim or a more expensive car for that matter. This kind of treatment is a big thing because a lot of sales reps will be pushy!! And by the way, I am Caucasian and my sales rep was Chinese (I think) and no one treated me differently just because I am not Chinese like another yelp user claims. I also got to deal with Philip the manager and he was another reason I was happy with the service I received here. He too understood where and why I needed to be with my car payments and he pulled through for me. Always had a smile on his face and showed he actually likes to do what he does. That can really make or break a transaction for me! I recommend this dealership if you're looking to lease or buy a Hyundai!!! read more

Star Hyundai - Car Dealers Near Me - Bayside, New York

As horrifically bad as Star Hyundai is, Hyundai corporate's nationwide "case manager" system which is supposed to provide customer service seems just as horrific. Looks like Hyundai won't be honoring their notorious "10 year" warranty. So it seems Hyundai makes crappy cars with crappy dealers and crappy employees. Seems like Hyundai won't survive too much longer read more

Joe is the worst. Went in from a test drive deal on their website for $50 to test drive. He assured me he will let his manager know but then refuse to return text or pickup calls. Had to contact Hyundai corporate to get my test drive voucher, will probably not buy a Hyundai because of this. read more

Talk about a fantastic experience. I so appreciate Simon and Seon who helped me with my new 2020 Santa Fe. No bs, no gimmicks, just straight up salesmen and I couldn't be more appreciative of this experience. If you're looking for a Hyundai, please go to these guys. read more

Star Hyundai - Car Dealers Near Me - Bayside, New York

I called to get my defroster fixed and they wanted me to wait eight weeks for an appointment. I called on 10/3 and they scheduled me for 11/29. I had this same problem in Jan. and now I have it again I will never do business with them again going back to Nissan. read more

Big thanks to Star Hyundai (specifically Seon Han, our sales representative and his sales manager Philip Robinson). My wife and I were shopping around for a new SUV and went to a few different dealerships on Northern Blvd. On this particular day, Star Hyundai's A/C was broken and it was pretty hot but their customer service was well worth the heat! We went in looking to test drive the Hyundai Santa Fe Sport and Seon had no hesitation in letting us go for an immediate test drive. I had driven it and came back to the dealership and my wife took it back out for a spin as well. Seon was very informative about the details and what each package included. Back at the dealership, we sat down and went to business. We traded numbers and Seon was very receptive even though i was low balling the price hard. We came to something that was reasonable for the both of us and that's when his sales manager Philip came to introduce himself to us. Prior to this, Seon and Philip were talking about the numbers I was giving them at the podium. I felt like i did justice on the amount that I was willing to pay for and felt that Star Hyundai met me and exceeded my expectations. We were given the final numbers and Philip signed off on it. I was upfront that my wife and I were looking at other brands and dealers but we thanked them for their time. They were not aggressive at all and that is something so commendable. They understood that we were buyers and we were looking for the best for our money. After said and done, going to other dealerships and dealing with their sales rep (they were absolutely terrible, Star Nissan (cough)) we came back to Star Hyundai and put a deposit down for the Hyundai Santa Fe Sport. Seon wasn't working the following day since we needed to gather the proper paperwork but he had no hesitation to come back in and help us finalize our purchase on his day off. We picked up our car the following day and Seon was there the entire way. If you are looking to buy a Hyundai, I would HIGHLY recommend dealing with Seon Han (thats not to take away from the other sales rep but my wife and I had such a pleasant experience with Seon) Thank you Seon, Philip and Star Hyundai. Our new car is absolutely beautiful! read more

Star Hyundai - Our brand new 2017 Hyundai Santa Fe Sport! Thank you Seon and Philip! - Car Dealers Near Me - Bayside, New York

Buy anything but a Hyundai. Engines are literally crap and when you have problems they will lead you on with "warranty" and charge you labor and never replace it. Even with a recall out on the engines. Go Toyota Honda Nissan anything but these clunkers! read more

This dealer knows how to satisfy customers. Sean and Zack were very helpful and I had a great experience to get the car I wanted. I will recommend this dealer to my friends. read more

Star Hyundai - Car Dealers Near Me - Bayside, New York

I leased a Tucson here for my mom last Thursday. Seon helped us in test driving, and explaining on the deals. We did go to other dealers but Star Hyundai was the most helpful, kind and had the best deal. What I appreciated the most was their service. As my parents had lots of questions and wanted to think over multiple times before they made the decision, Seon was always available to provide all the answers. General manager Zack also congratulated us on getting a new car. We loved our new car and would recommend this place to our family and friends. read more

Star Hyundai - Car Dealers Near Me - Bayside, New York

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Car shopping can be both exciting, and similarly exhausting. When looking for a new car, you seek a sales consultant who is extremely knowledgeable, patient, friendly, professional, and for me personally above everything else, not pushy or makes you feel as though you're being sold-- Mark Stechel at Star Hyundai, epitomized those qualities. He took a great deal of time assisting us with our new lease. From the moment we stepped into Star Hyundai, it felt different than the other Hyundai dealers-- the entire staff was warm and welcoming. We ended up ordering a car that they didn't have in stock, yet, Mark and the team were able to locate it for us within a few days, and we had it the car within a week. When we picked up the car, Mark literally spent more than an hour with us in the vehicle, explaining every single feature--he is like a Hyundai encyclopedia. Only having the new car for a few days, Mark has continued to follow up ensuring our satisfaction. If you're looking for a new Hyundai, you would be remised not to visit Star Hyundai and ask for Mark! read more

Star Hyundai - New Hyundai Elantra Sport - Car Dealers Near Me - Bayside, New York

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So I'm reading several reviews...and they all say the same thing: DON'T DEAL WITH THE MANAGER - ZACK AND THE FINANCIAL CONSULTANT - VADIM. THEY ARE BOTH JERKOFFS AND CON-ARTISTS. Yeah..Guess I won't be coming here to get my Hyundai..LOL However, I did come here to test drive a 2016 Hyundai Tuscon Limited AWD. And I must say, the test drive was very impressive. Very fun ride! The tiny engine, a 1.8L Turbo 4-cylinder had a bit of turbo lag, but only for a brief moment. Once the power kicks in, ZOOM ZOOM!! --- That's Mazda's motto..lol But I thought it was most fitting in this case.. :P read more

Great experience with Lorenx Jacques "I had an incredibly awesome experience from beginning to end with Salesman Lorenx Jacques. This young man is one of the most polite, professional, responsive, respectful and HONEST salesmen I have every done business with, which is hard to come by these days!!. If I could give him 10 stars I would. He was very prompt in responding to emails and any concerns. Additionally, the Sales Manager Phil, was very professional, polite and helpful. Even if we did not purchase a vehicle at this dealership, the experience was extremely pleasant and polite. However, we did purchase a Hyundai Kona, and Lorenx even offered a bow to take pictures! Thank you Lorenx and Phil!" read more

The place to g o for a used Hyunmdai, no extra fees, no bait and switch, honest answers if you call the dealer or manager directly, Phillip Robinson, the manager is 100% reliable in what he says. This is my first good car buying experience, read more

I don't understand why the sales rep Tommy got such good reviews. He won't deal with you if you are not interested on buying that day. He's not interested on finance either. I asked him is there any promotion or deal. He said no deal and no discount. He told me his manager is not going to be happy with giving me 1.9% interest rate to finance a car. If you look for a discount and deal, why don't you go across the street at the used car lot and get the 2019 Honda Pilot full loaded for $40,000!!! I was like.....what the hack??!!! What is wrong with this guy!!! NOT going back to this place again. I'm buying my car somewhere else. read more

Biggest thief in Bayside Queen he wanted over 800 to secure a loan when my credit score is over 800 it was supposed to be 0 down 0 interest and no payments for 90 Days so he was charging me the interest for the loan for hims I would never go back there and I will let everyone I know not to go there read more

This was by far the best experience I have ever had. After so much frustration at other dealerships Star Hyundai made this process so easy and pain free. Tommy was the best and most professional sales person and was extremely helpful. He explained everything and took his time and care and had everything ready in just a few hours. I left Star Hyundai extremely happy and with a brand new Hyundai! I would recommend this dealership to anyone looking for a truly wow experience and ask for Tommy he's the best ! read more

Star Hyundai - Car Dealers Near Me - Bayside, New York

My experience with this dealer has been a nightmare, 2022 12 they ve had my Genisis G70 for four months. I was told that my car was being stored inside, which was a lie. My car was parked on the street and was hit, while in the dealers care. The dealer never told me that my car suffered approximately 10k in damages, I was notified by the woman who hit my car's insurance company ,when she didn't get a call from the dealer after leaving her contact info on my windshield, the woman went to the police to notify them about the collision with my car, when the police notified the dealer, no one from the dealer ever contacted me. When I finally got the service manager Matt on the phone. He stated, " Why are you making a big deal out of this, you got a little scuff on your bumper, your paint isn't even scratched. I asked how a little scuff turned out to be 10k in damage? Matt then told me I was being billed $150 a day indoor storage. This dealer doesn't care that my car got wrecked while in their possession. I will never go to a Star dealership again, I will go to Hicksville. I've never encountered a more dishonest company. read more

Beware of Rajim and Rude Receptionist MEANER than a junk yard dog! LOL If you are ready for drama, no return calls and a run for your money, this is the happening place. Otherwise I recommend anywhere else for professional business relations. If i could Rajim tried to pretend that he is Zach on the phone. I told a receptionist I need to speak with Zach the manager, on an official complaint/ feedback of customer mistreatment, and "Rajim-Zach" wanted to have authority to do something about it, when Rajim acting like Zach have no authority to do anything about it. Besides the fact why not present yourself on the phone by being responsible for your unprofessional neglect of failing to return last 3 return call requests by apologizing? Is being a snoop to see what i was going to complain about you so worth lying and going beyond your job description to lie and say you are Zach when you are Rajim??!! O-kayyy!!! For somebody who don't know how to have proper business phone ettiquette and very unpopular, unanimously aggreable rating of close to no integrity, being an imposter adds to his list. My husband has not a long credit record but getting a loan to finance his car at 55.9 percent interest and for Rajim, not returning the call when it is time to refinance, for less interest, it is a bit conspicuous that you are solely in the business to make a buck. If we werent so sold on a Hyundai before we even got to this dealership, I wouldnt have to deal with these mother flowers! read more

Dirty place. They haven't mopped floor for days. None of salesman look, talk professionally. I still like the Hyundai cars which I already own two. read more

Was looking around to lease a car. Went to 3 other dealerships before this one. Met Jun, he was great and gave me a great deal. There was a mix up with the car accesories, but he ordered them for me. They are really nice there and willing to work with you. Would highly recommend them. read more

Star Hyundai - Its my red car i leased - Car Dealers Near Me - Bayside, New York

Do NOT by a used car across the street. We purchased a vehicle in August. The vehicle was over priced and it started giving me problems the day I purchased it. I now have a check engine light on a few months later. They were aware of the issue from the beginning and said they "checked" it out and everything "looked" ok. They are misleading and sell worthless used cars. I'm disgusted.The lemon law protects the business NOT the consumer. I wish I was able to get my money back but this was a lesson well learned. read more

I went there for a car. They said they could not find my car anywhere in tristate area(The lied). I put the deposit down and await them to order one for me. It turns out I was able to find the exactly the car I want in LI, and 2K less. To give them the credit, the sales person called me even after I took my deposit back when the ordered car is there. That was nice thing to do. I have to give them that. However, he won't back down the price, which is more than the listed price even in Hyundai website. I even showed the price I got at another dealership. So I left and got my car with 2K less in a dealership at LI. It is a OK dealership. But be careful when deal with them. read more

This was my first time purchasing a Hyundai. The staff was great. Tommy was my salesman and he provided excellent customer service throughout the entire sales process. If you're looking for an excellent salesperson that cares about their customer, Tommy is your guy. Definitely go to him. Simon, the manager was very welcoming, as well and he even helped out with some paperwork to expedite the process. I'm happy that I went to this dealership. They really show you that they care about their customers. I would definitely recommend doing business with this location. read more

Excellent customer service and you never get that typical "car salesman" vibe. Tommy was excellent with helping my mom select a used car and went above and beyond with Helping us. He was very honest and upfront with us the whole time. Very reasonable with prices and overall a great easy experience. read more

So I'm searching for a car and norrowed it down to this brand or a Kia. I did plenty of internet research and visited quite a few dealerships. The other dealerships did quite a bit of the usual back and forth nonsense with the salesperson and "the manager". All of them left a bad taste in my mouth and completely lowballed me on my trade in. Star Hyundai however, gave me a very fair price for my trade and beat all the others on the price of the new car. Andrew Lee was my sales guy......I sat down with him for a bit and we ironed out the details in half the time and with half the "back and forth" aggregation than every other dealership I went to. I walked (drove out) a happy customer who felt like they didn't get cheated by being nickeled and dimed every step of the way. There were no b.s. after sale pitches from the back office looking to sell me on needless services and extras. I would definitely recommend this dealer and I would definitely recommend asking for Andrew Lee, who by the way, speaks both English and Korean. 4 1/2 stars! read more