From the very first phone call, everything felt different--in the best way. I asked a few specific questions and explained my situation as a business owner and working mom with very limited time. The salesperson actually listened, did their due diligence, and found me exactly what I was looking for. The next day, they delivered the car directly to my place of business. Every single piece of paperwork was handled and signed right at my own desk. No wasted time, no back-and-forth, no sitting in a dealership for hours. It truly couldn't have been easier. Professional, efficient, and respectful of my time. This is how car buying should be done. Highly recommend. read more

Had my car towed there after repairs from another dealership in Ma and they refused to repair it. So much for a top of the line manufacturer. read more

Easiest and most pleasant experience I have EVER had leasing a car. Abdur is the most non-salesy sales person; transparent, efficient, responsive, service-oriented. This place is incredibly well run. A+ service. Kudos to Jean-Paul and his team. read more

absolute biggest mistake was getting out of my car to make a purchase at this dealership. the sales person did what typical used car dealers do, which i would not expect at a Mercedes dealership, told me everything that i wanted to hear, even the numbers he quoted me were all wrong when i received my finance package. the vehicle was brought from another dealership, it never came when they told me it would and they had no way of tracking the driver of the delivery truck so i waited with my kid for hours on the day they asked me to come in, which was a week later than they promised, just to receive a vehicle with a bunch of error codes and lights, i had already gave them my vehicle for trade in, so i was stuck. one of the smoothe talking well groomed managers assured me that everything would be good and that they are working on a BIG INCENTIVE that has to be approved from UPSTAIRS to accomodate for my horrible experience.... that never happened, once that got me to sign on the dotted line, they were done with me. The sales person was nice enough to arrange my service appointment, they were good at clearing all the codes however the tech sent me a video stating that the mechanical noises that i was hearing was all because my daughter has a Rosary on her rear view mirror... i cant even make this up he stated that in the video that he sent that was horrible by the way, could not even understand what he was saying, very rude and unprofessional, not sure i want a tech that feels comfortable releasing a service video to a client that was this horrible and even the subtitles were wrong.. is this how business is conducted here at Helms? My first and last time spending my time or money with this dealership. i should have gone to Mercedes of Rockville Centre like i have always done in the past... i feel like i was taken advantage of and my business was not important... this is the worst feelng especially now that i am STUCK with a vehicle that does not match the logo that is on the hood.... seems like quality control and customer service ends atfter you sign and money is transferred... GO TO MERCEDES OF RVC! this place will have you feeling like you made a bad decision..... read more

Very happy only took 2 months to get my custom built gle53 coupe 2024. Every time I drive this car. I can't stop smiling . read more

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Here is my latest update. After spending 1600 for repairs, the vehicle still had issues and needed a hose replaced. Check the time stamp on the hose. This $40 piece was stripper and leaking radiator fluid. You would think after a video diagnostic and a second visit the vehicle would be good to go. Unfortunately, I feel like a customer that was taken for a ride. read more

This dealership service center was a nightmare. They charged you hefty fees for repair but did not do the right work. When there were any flaws or negligence in their work, and you pointed them out, they got really mad and yelled at you, and never made any real effort to correct them. The quality of service there was not even as good as most supermarkets. Their incompetence and poor service ethics deserve no stars. Save your hard-earned money and go somewhere else. read more

My family recently purchased our first Benz here at Helms Bros with a fantastic salesman by the name of Michael Lana. We were treated with kindness and respect since the moment we walked in. We were torn between the C300 and GLA250, after being able to test drive both cars with Michael we decided the GLA was for us! Michael worked out a fantastic deal for the GLA and we couldnt say no, so we began the paperwork. The car is brand new in perfect condition! I love Helms and had a wonderful experience. I highly recommend Michael Lana as your Salesman! read more

Helms Bros - Car Dealers Near Me - Queens, New York

Great service and glad to have Melissa to assisted with her experiences. Everything goes easy and Melissa explained all the details. It took less than 30 mins and we got our new car home!!!! read more

Helms Bros - Welcome Home! - Car Dealers Near Me - Queens, New York

BEWARE of unscrupulous service dept. I brought my s550 (7000 miles) for warranty issue. The service consultant called me and told me that i had a bubble in my tire and a cracked rim. He said that i needed a new tire ($500) and a new rim($1500). As a professional, he must have known that the pirrelli tire was defective and replacement would be honored by the manufacturer. I told him not to do anything. I went to Mavis tires and had the tire replaced under the warranty and the rim wasn't cracked. Profit over ethics????? You decide. read more

I waited 36 months to write this review LOL. I wanted to make sure I had a good experience before and after my lease.I met Suzanne after almost giving up on mercedes because of my experience at "silver star". Not going to say anything bad, but I like to dress down when I go car shopping LoL. From the moment I walked into Helms Bros Suzanne was informative, helpful and down to earth. She didn't mind me asking millions of questions. I was never pressured or sketched out the way I usually am at dealerships. I never had an issue with my car, the entire leasing process was quick and efficient ,If your lucky enough to work with Suzanne you will understand why she is truly a "Master of her craft" read more

Helms Bros - Thanks Suzanne ! - Car Dealers Near Me - Queens, New York

Can't recommend them enough, sales are excellent great fair prices and honest not pushy, and parts dept is simply amazing, they are great!!

Over the past 4 years I've seen the service in their service department go down hill and into sketchy territory. They once tried to get me to spend several hundred dollars replacing spark plugs that were fine. Over a year later I still haven't changed the spark plugs without issue. Don't expect to get your car back in a timely manner either....they don't meet their own time estimates to complete the work and are completely unapologetic about making you wait hours for service they quoted as taking one hour or less. I strongly suggest you go anywhere but here. read more

I was on the market for vehicle for a month or two and I had a grueling experience at another luxury dealership. I luckily had the fortune of stepping into helms bros. There was NO lies or pushiness toward my sale. All my questions and concerns were answered properly. I was given options and great feedback on my decision by Matt. I saw the car of my dreams and they worked with me to get everything registered over to Rhode Island and didn't leave me high and dry for any step during the buying and registration process of this experience. Guy even sat there and taught me how to take full advantage of the cars features, gadgets, and subscriptions after I signed and was there to pick my vehicle up! Most dealers would run on the next sale. Do yourself a favor and go to Matt Villacis. read more

Helms Bros - Car Dealers Near Me - Queens, New York

Horrible Experience. Made an appointment for service last week and was told the service would take 1 to 1.5 hours...I waited 3.5 Set up another appointment for today after some recommendations from service tech in which he gave me pricing and also provided a time frame for the service to be completed which I totally disregarded. Got there at 7:30am and when the service tech came to meet me he switched up the price and said it was his error! As a result of tech error in pricing and my warranted frustration, one of my tires blew out nearing the end of my road trip! Never going back. My time is just as valuable as there time is. Total waste! Would not recommend Helms Bros. And taking my business elsewhere! read more

Management here makes terrible decisions, never coming back. Dealership has many bad reviews for good reason. Stay away. read more

Not only did I place my order for a 2022 Mercedes AMG GLC 43 on June 25, 2021 for delivery, late October 2021. One week before supposed delivery I find out; "Due to chip issues, my cars build did not even start and yet they have $13.000 deposit of my funds." I'm entitled to be informed of any delays to the order placed and this act is an unprofessional means of customer care to your clientele. They can never again in life ever get me to find interest in their vehicles even if it was free of charge. read more

Horrible service department. They had a recall on a defective seat where the wires under the seat was rubbing causing the seat leather to separate. To this date 4 years later they still do not know how to fix the problem. Will never take my car to them again! read more

Can't recommend brought a certified used benz last than month and now it saying it need a service of B done. Wow certified and last than a month and it need to be serviced unreal. read more

When we stepped out from the dealership last Saturday, we found out my car got scratched at their parking lot by the Mercedes S next to me which was purchased from this dealership. We walked back to the dealership and asked the front desk to get the parking lot camera footage for the record but they said the camera guy was not in the office until following Monday. We then asked nicely to speak to the manger and find out the owner of the other vehicle but the salesperson who is named Ernesto blocked us, lied to us and tried to playing the game with us saying that the manager was in the meeting and he refused and wouldn't allow us to look for her. 5 minuets later it turned out the manger who is named Jennifer was available when we talked to another salesperson. We showed the damage part of my car to the manager, and she promised that she would help look for the owner of the other vehicle for us but she never showed up again in the end as we waited another 15 mins at the parking lot for the answer or solution! It's clear that this dealership wanted to protect their customer who purchased their Mercedes from them before even though he was at fault, and we are still very angry that there's no apologies from the dealership, nor no solution was provided by them since the incident happened. We still don't know who's the owner of the other Mercedes, and we had no other choice but contacting my insurance broker to help us find the owner of the vehicle through the license plate number and claim for his/her insurance to repair for my damage. Mercedes is a nice brand, but I would not recommend to this dealership due to incompetence, dishonest, and poor management team who tried to cover up their customer's fault and refused to provide solution to a potential customer! read more

Let me start out by saying my experience with this place was decent. The sales rep personally delivered the vehicle to me and gave me a decent deal. In July 2017, my first lease ever, I leased a 2017 c43 Amg. It was a dealer demo, under full warranty with 6,900 miles. Now, at 21 months later I have a total of 21,000 miles on the vehicle. I personally put 14,000 on in 21 months (667 miler per month). Please note, I took a 12,000 mile year lease Approximately 2 weeks ago, my check break pad light came on so I brought it to my local mechanic so for a set of eyes and he advised the front brake pad we're wearing and needed to be replaced as if they aren't, the rotors could eventually go as mercedes doesn't cut rotors, they replace them. My mechanic advised that the pads should not have been worn out so quickly. My previous car was an Audi s5 v8 and I had that car for over 3 years and never had any issues like this. I reached out to helms service department and spoke with rich the service manager. He advised he would need to review and revert but he mentioned it may be best to contact the sales manager, Greg. As rich and I were speaking, the phone cut out so I called Greg and explained that I don't feel I should have been responsible for the pads that someone else drove for the first 6,900 and it was not explained to me previously. It's most likely my fault for being a first time leassee so lesson learned. Greg said that it was him that had the vehicle dealer demo and he did baby the car but the brake pads on the amg wear quickly. He then advised he would see what he could do and revert. About 30 minutes later i received a call back from rich stating that he would be able to apply a 20% credit off of the pads but not the labor. 15 minutes after that, the salesperson called me with great news advising that he was able to get me 10% off. I advised him that rich from service just called and said 20%. I don't feel that I should be responsible for these brake pads as I only put 14,000 miles on the car in 21 months and really have no idea or can't prove how the vehicle was driven by the previous person. I reached out to the person who sold me the car via text and advised him that I was upset and felt that I shouldn't have to pay for this as I don't know how it was driven prior to me and if helms wouldn't be willing to absorb the cost I can't, in good faith do business with them anymore. The salesperson seemed to be ok with it and said verbatim "Dude it's brakes. Those things happen. Not cool threatening to not recommend or buy is not gonna help you. We were being generous by assisting you. If you don't want to do business with us because you're upset is totally up to you. Sorry I couldn't help you. Take care" I am not having all Mercedes parts put in by my mechanic whom I have been going to for 15 years at a fraction of the cost. Again, my experience with the people were fine however the accommodations, while a small one was made just isn't enough Thanks read more

I started with a leasing broker but eventually was referred to Suzanne the district manager, she was extremely helpful and made me feel for the first time in my life like I wasn't being manipulated or tricked into contracts with hidden fees or APR's upped by a few percent. It was a great experience. I was treated with respect and the staff at Helms was kind and knowledgeable and made it a point to make sure I was fully prepared to drive off understanding my new vehicle. I love my new S-Class Coupe, they had it shipped to NYC within days of me giving the color combo I wanted and included the tire and wheel policy. I purchased my vehicle on 3/31/16. read more

Helms Bros - My new baby - Car Dealers Near Me - Queens, New York

I financed a car from helms brother 3 years ago & returned to finance a new car once again. My first experience was truly great and that's why I returned to helms hoping to get some benefit from being a loyal customer (did not happen- they didn't care) and was really disappointed by the sales rep. After 3 hours of negotiating, the sales rep stated he made a "mistake" when it came time to payment and my father asked for confirmation/breakdown of the price again. The mistake was not but plenty. We asked for a quote for three models, receiving the final quotes for each being 732, 625, & 658 The last minute "mistake" was changed to final price being $772, 6$+, $6+ When asked why there was a difference now the sales rep stated he had no idea where got that number from and looked at his screen blankly. Now imagine, 3 hours of negotiation, when asked for deposit we ask for confirmation of the breakdown and he has no explanation for the differences of the prices? It was so frustrating and such a waste of time. Additionally, helms bro and their sales rep stated that since I'm a returning customer they'll take care of my car and the negative equity. We asked for confirmation twice, the first time sales rep stated "it will be completely wiped off, we'll take care of it because you bought it from us." The second time my father asked for confirmation he said "don't worry, it'll be washed out" I'm not sure if that was an Intentional bait or not but I did clarify the misunderstanding. Now comes to the price breakdown when asked for deposit, we actually had to pay the remaining balance in our trade in. What a scheme! That's where we left because he insisted it was a deal as there were benefits trading in our car- however their sales rep is manipulative by stating it'll be "washed out" and "completely wiped off- since you bought it from us" but in the end we had to pay for the cost of that trade in... Highly disappointed. Our negotiation lasted 3 hours and 30 min past closing and both parties were tired. We couldn't understand the last minute "mistakes" Professional customer service means that you don't leave a dissatisfied customer like that, instead he should have responded with the follow: or something similar, I'll leave notes for another sales rep that could follow up with you. That didn't happen. Nonetheless, the sales rep did follow up. But go to a different dealership for Mercedes for your time + money. I wrote on paper the three prices that the sales rep gave me initially while I was in front of him, the fact that the numbers changed last minute and it was unexplainable, is ridiculous. He also stated that his manager said he made a mistake, this was after asking for deposit, before us signing... read more

I've been to lots of dealerships and both times I was at Helms Bros. MB, I received sub-par service. The first time was right after they reopened from the pandemic and I made an appointment for a test drive. When I arrived, they had "no record" of my appointment and I was told to wait outside for a few minutes. After I finally got into the car for a test drive, I spent about 15 minutes looking over the interior and checking out the electronics and the infotainment system, then I went for a 15-minute test drive. When I returned, I was asked where I went and what took so long. I explained that I spent half the time in the parking lot. Before the sales representative could answer all my questions, he was interrupted by another client and I was just left there waiting. After about 5 minutes, I just left because I wasn't getting the attention I deserved. I decided to give Helms Bros. another chance a few months later and went back with the goal of putting down a deposit on a new car. The service was just as bad as the first time, if not worse. Again, we waited here and there for someone to assist us. We sat down with a sales woman to talk numbers and answer questions, but she was extremely unfamiliar with the car, albeit it was a new model for the year. After 30 minutes of her looking answers up and looking up inventory (which I told her I already searched), she offered me a maximum of $500 off of MSRP. It was rather insulting as a previous dealer offered $1800 off the same exact built. Ultimately I purchased the car from another dealership at a whopping $2600+ off the MSRP! I recommend going else unless you have excess time and money to throw away. read more

I must admit, the sales experience at the Helms Bros. Mercedes-Benz dealership in Bayside, Queens? Soooo enriching and satisfying-- and I wasn't even the primary customer. The staff-- Leonard and Reginald-- personally ensured that my better half was guaranteed a quality customer experience for this milestone of hers, her first purchased car. We genuinely left through their doors with such a gratifying feeling of security and trust, which is unfortunately not an absolute guarantee when dealing with dealerships in New York (or anywhere, arguably). Not only was the process very guided yet reasonably swift, but the gentlemen that assisted us were personably, professional, significantly informative, and immensely helpful. It would be a disservice to all other prospective car-seekers within the five boroughs and Long Island if we didn't highlight this greater dealership and experience. This is absolutely the place to go, thanks again Leonard and Reginald!!! read more

PETER FEARON. Ever had that stabbing dread of entering a Car Dealership due to the sudden urge of adrenaline coursing through your veins - your body's way of preparing for the inevitable/unavoidable funky sales tactics, mind games performed by shady Car Salesmen? Well, NOT with Peter Fearson at Helms Bro. I was very fortunate that my brother had introduced me to Peter Fearon who sold him a car three years ago. (If this example of repeat business wasn't enough for you then continue to read on). Upon being introduced to Peter Fearon, all of my nerves seemed to subside, as you can immediately tell, Peter is not one of those "shady" car salesmen. His utmost professional behavior is coupled by the reassurance of his humor, kind, and non-aggressive approach. Peter advised me of ALL the solutions possible to help me get rid of my lease by letting my brother and me make our own decision. He tirelessly worked on making sure the numbers made me HAPPY. I honestly felt that he was looking out for my best interest and that's all that really matters - an act of Altruism that is easy by definition, but difficult to execute. I really hope that you choose Peter Fearon to help guide you in your next choice of vehicle. You wont regret it. read more

Out of nowhere my sunroof completely shattered into the car, pouring all over me. After calming down, I called MB road assist where no one answered the whole day. I called my auto insurance company who took care of the tow. NEVER heard from management about this exploding sunroof or to even see how I am doing. and they took no responsibility for it. Car is ONE MONTH old and they told me they can't do anything about it. Bystanders were shocked by what had happened. Only heard from the service manager about the cost of the glass, as they do not cover it. No loaner, nothing. It appears there are lawsuits all over regarding this issue with MB exploding sunroofs. Helms Bros left me high and dry. I would give them a big fat ZERO if I could. If you get a car from them, you better have great auto insurance. read more

I went to Helms to meet with Jason Chen. I knew what I wanted and what I didn't. He was very helpful with all the packages and so we signed and ordered the car it arrived in 5/6 months was more beautiful in person than on the computer. Very happy smooth deal. Thank you. read more

Helms Bros - Car Dealers Near Me - Queens, New York

The air of desperation is so apparent in the dealership. Women remind me of Peg Bundy from "Married with Children". The men all dress in those 3 suits for 100.00 and get 3 shirts and 3 ties free attire. Serious "bait and switch" tactics..... This seems like the place where used car salespeople go to die. Run away, go to place with professionals. These people are all over you like a bum on a bologna sandwich. From a Pre-qualified thru-MB financing approved serious buyer with an 810 credit score. Look at reviews you can almost tell the 5 stars post are from the dealers themselves.. Only positive note is that the owner himself has a sweet ride, great taste in cars for sure. I wish he put as much effort in the people who work under his name as he does picking his car out. We all work hard for our money and this purchase is something we will have to live with for years. We DESERVE better than the "used car salesperson" mentality in a New car purchase. RUN AWAY read more

This update is in response to Karen's (not the service manager) response of my review... Yes, I was trying to be upsold on services...that may not be your policy, but that is what happened. As for me being unreachable at work, I NEVER told anyone to call my cell. My work number is the best number to reach me. it is direct and I am ALWAYS at my desk. Had Carmine called me more often, he would have realized that. Regardless of the phone issue, his email responses were not at all prompt. He actually didn't even answer several of my questions. The navigation DVD- the original one worked PERFECTLY before I dropped the car off. Weather Helms wants to admit it or not, they damaged it then tried to get me to purchase another for $200. I was only offered a new, complimentary DVD after I contact corporate. At no point during the above mentioned issues did the service manager ever contact me OR respond to the voice messages I left him. Vacuum---My car was NOT dusty. it straight up just wasnt vacuumed. One of the service workers even said to me he didn't do it because he was told I was in a rush. I told him, yes I was in a rush, but id still like the vacuum to be done, since it is standard. So he sighed, but went off to do it. Again, the service manager never came out to address or apologize to me. The fact that someone OTHER than the service manager even responded to my review shows how Helms Bros does business, which I find to be subpar. SInce all is said and done, i dont care to speak with the manager. I also will not ever take my Benz back there in the future. And just to reiterate...Andy Lin was great. He was the only bright spot in my drama with Helms Bros. read more

Our lease was up in June for our other vehicle and we decided to look at the new GLB 250. It was a great experience at Helms Bros! Antony Toro was our salesman and we couldn't be happier that he was the one to represent the dealership. He was professional, pleasant and a real people person. The salesman makes all the difference! We went in, went on a test drive and walked out the next day with the GLB, even though we had until June for our lease. He found us all the features we wanted and we couldn't pass up the deal. Great car and great customer service. Everyone we spoke to throughout the process at the dealership was outstanding. Thank you Antony Toro and the entire Helms Bros family! read more

Ask for Jeffrey Stampler! He goes above and beyond his duties, is straightforward & honest. I came here about 6 months ago to inquire about leasing a CLA. Jeffrey sat down with me and answered all of my questions, gave me an open and honest pricing structure, thoroughly explained all of my options, and most of all, was so incredibly patient with me. Since my first visit, I went back two times over a 6 month period and exchanged a few emails and phone calls with him. He was always there to take my calls and promptly replied to my emails. He really held my hand through the process and made me feel comfortable in investing in a long future with Helms Bros. I have leased cars before and owned a couple. I never thought a sales rep. was going to influence my decision in the car I chose but in this case, I can honestly say that the deciding factor for me was Jeffrey's awesome customer service. read more

My sale rep is excellent and follow up on everything and even after the sale. However, my service advisor is just BAD! I am totally feel ignore, helpless and waste of my time.... Is it enough? read more

I had the most surreal experience here with the dealer I spoke to (Jason?) I'm not sure what kind of tactic he was playing at but I was not impressed. This is the first time I've ever met a salesman who didn't even try to sell the product or recommend a model. Maybe this is some kind of new strategy they employ at this dealership - negging the customer in hopes that the need for validation will make the customer buy a car. Thanks but, no thanks. read more

The service that Helms Brothers offered was second to none - and they really impressed me! Coming in from next door (the VW dealership), we were warmly greeted by Peter Fearon who showed us a few cars that met my needs for a new car! Sitting in a Benz doesn't compare to sitting in a Jetta, and within a few hours we were sitting with Peter going over the financials. It was the second to last day of the month, so Peter really worked with us and my budget, which I really appreciated. Peter was outstanding to work with. I am LOVING my new car. He has a customer for life in me! read more

The most unpleasant and uprofrossinal place. I took my car to be fix instead they ripped my air filter and put a tap and when I called to confirm they told me no it was like that and as a courtesy they put tape on it .I would never go back read more

Dealership itself is not bad. Reception and support staff are all good. They have lot of space so pretty much most of the models you can see on display. I would definitely recommend that dealership if you are not yet sure which Mercedes you want. They probably have the most cars on display out of all the dealerships I have visited. So, why have I given them one star then. That is specific to my sales experience with them. I put a deposit on a vehicle with them. The vehicle was not yet released, they did not even know the price of the vehicle because it was a brand new vehicle. I was assured that the deposit was fully refundable. And that it was illegal for dealerships in NY to keep customers deposit who do not take delivery. When they finally got the vehicle, they refused to give me my asking price. That is understandable and definitely not the reason why I gave them one star. I did my homework and visited other dealerships and got a great deal. I ended up buying the same car from another dealer at the price I wanted. But then when I asked them to refund me my deposit they said, it is already processed, it will take 7-10 business days. Now, it's been over five weeks and I still don't see the refund in my account. The salesman no longer replies to my texts or calls. Good thing, it was on a credit card and I have disputed this transaction with the bank now. So, I would say stay away from buying from them. It is a good place to visit though. Secondly, the salesman wasn't bad. He was good, really motivated, I liked him. His manager, who actually has to approve the deal had some issues. When I took a competitive offer to them - which by the way - they verified - the sales manager refused to even make a counter offer. Very bad experience. I ended up buying from Silver Star Motors. Ask for Jason Spears, great sales man! read more

My first car lease and Helms Bros far exceeded any of my expectations. I had been to other dealerships and they did not come close to the professionalism, knowledgable base that JEFFREY STAMPLER has. Ask for him by name. You won't regret it!! He walked me through the leasing process and worked together to get to a price that beat the rest. I signed the same day all thanks to Jeff. And to top it off, after the sale-- he continues to be present and consistent for any future concerns. I got a sidewall tire flat tire on run-flats and he walked me through the process and got me an appt w/ the service ASAP to get it changed. The service center on station road was an equally amazing experience. MB especially JEFFREY STAMPLER and Helms is unbeatable. Ask for Jeff...he's the absolute best!! read more

I had the pleasure to work with Jeffrey Stampler and Gregory Calwallader They we're able to find me an affordable lease again !!! This is my 3rd Mercedes lease. I am so happy with my decision and Jeff and Gregory made it all possible when all others made it impossible. I am so so happy with my brand new 2020 Mercedes Benz !! Thank you to Jeffrey and Gregory for making it all happen ! read more

I just assumed that getting taken advantage of and getting gouged was part of the dealer service experience, or at least that's what it has been everywhere else. I brought in my GL450 for service and some warranty repairs. Helms went above and beyond and found other critical issues that other dealers failed to notice or simply neglected. I am very surprised and pleased at the same time. Andy the service manager was beyond professional and kept me updated in every single step of the service and repair process. I couldn't have asked for a better experience. Will definitely be back when my next service is due. read more