I honestly believe in customer service. I feel it's what makes any business great. Let's just say, I've never been so unhappy with any business place.
I went to the shop because it was close to my house. I was having problems closing my Hood. I went there and a mechanic looked at my car and said I needed a latch. He gave me an estimate. He said once I leave a deposit he would order the part. I went back a week later and left the deposit. REMEMBER this is all in OCTOBER.
I left my deposit $40, since part was only $60 I left my address phone number was told I would get a call when the part arrives. I forgot all about it because my Hood isn't something I open all the time.
Now December comes and I'm like Ooooo Yea. So I stopped by the shop. I see the manager Anthony and the same mechanic. They are telling me a deposit was never left. They where never told are giving anything. Now I'm baffled. So a entire receipt and $40 is no where to be found. Ironic I thought to myself. I had misplaced my receipt. But still I thought to myself there must be some record. So I left the shop confused and unhappy. I returned a week later and saw the girl there that I gave my money to. She found the receipt and that I left $40. She looked at Anthony and told him that she is sorry she didn't tell him.
The saddest part about this is that Anthony couldn't even get himself to apologize about the inconvenience.
I said to myself okay she found it, order the part. That's fine with me. When I went in October the part cost quoted to me was $60 and $20 to install. Yet, they ordered a part. No one ever called me to say it came. Actually no one even bother to call and say. We quoted you $60 in October now the part was $80 and we will charge you $40 to install the part plus tax.
This is my FIRST and VERY last time going back to this place. It's APPARENT that communication isn't their best. Within their workers and customers. I just honestly wish things could have went better. Or that they even pretended that they cared. Anthony his mannerism needs working on.
I got to the shop this morning. I said let me go and see if anything would change. I walked in. I was practically ignored. Took Anthony 2 minutes before he even addressed me. He took the key and I took a seat. David the owner walked in... said hello. At this point I wasn't sure who he was.
Anthony motioned to me 45 min later that my car was ready. Total was $138.50 I handed him my card. He put it back on the counter. For me that's bad manners. I got my receipt and before I walked out. I addressed Anthony. I said thank you but for the future communication is key. I said the least you could have said was sorry, or even tried to work something out. I didn't mind spending the money. It could have been $300 I would spend it if the service was good. David the owner hears me talking to Anthony. I explained to him the ordeal and all he said is "We are working on it". I told them Happy New Years thank you and I walked out.
I had them open my hood and close it back just to make sure it was fine. I got in the car and was driving off then I heard a tap on my car. I stopped checked my mirror and I see David calling me back. I reversed wind my window down to see why he had to say. He put his hand out to me and introduce himself and said he was David and the manager. I said nice to meet you. He said he would like to offer me a coupon for a free oil change, and see what he can do. I simply told him thank you. But I solved the problem. I fixed my hood. I don't need a coupon for free oil change. I said to him. He had the chance while I was in the shop speaking to him to redeem his business. Instead he waited until I almost drove off the lot to try and Work things out.
Overall, I wish I had a better experience. I hate being the person to give a bad review. I just hope this is something they will look into. It would have been great to have a nice mechanic close to home. read more