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    Franklin Square Auto Group

    1.0 (1 review)
    Closed • 9:00 am - 7:00 pm

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    2 years ago

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    Enterprise Car Sales

    Enterprise Car Sales

    (36 reviews)

    We were in search for a new car since someone totaled my car when it was parked in front of a…read morefamily home upstate. The team we worked with at Enterprise Car Sales was amazing start to finish. At the Hempstead location we worked with Sonia, Anthony and Herber to help us get the right car for us. We tested out a few cars until we got the perfect one for us. They also were able to work with us to transport a few cars to test that were at their sister Enterprise Car Sales dealerships within the tristate area. Their customer service was exceptional. The manager of the dealership, Melvin, also spoke to us and was very friendly. The one thing that stood out from Enterprise versus other dealerships is the no hidden fees. There was the standard dealership fee and the regular DMV fees. Everything was explained to us clearly and it made the process super easy. If we are to consider to get another used car in the future we will definitely consider returning again.

    Rental car broke down. Around summer 2021 or 2022, not sure exact year. Was heading to Hampton…read moreBays,NY where 99 year old mothers lived; came from Westwood NJ. Was carrying a lot of luggage. Their rental SUV broke down; managed to park at Manorville, NY fire station on Manorville Road. It was hot & humid day. Called Enterprise and they took SUV. Was abandoned by Enterprise to fend on my own, for around 2 or 3 hours. Got water from fireman, otherwise would have fainted. Called an Uber, they stood me up, appears Manorville to Riverhead not profitable route. Eventually got a taxi from a nice cabbie, taken to Enterprise Car Rental Riverhead, NY office, where they eventually gave me another smaller rental vehicle, I then filled empty tank and headed toward Mom in Hampton Bays, NY.

    GTS Motors

    GTS Motors

    (12 reviews)

    I just want to start by saying that I have spent thousands of dollars here at GTS motors. Countless…read moretimes they charged me hundreds of dollars to fix an issue they never fixed, for example I was charged over $500 for my rear sunshade to be fixed, when I had received the vehicle they did not want to acknowledge the fact that they had completely broken off the trim from the track. My car has returned with scratches multiple times, roof, rims, and sides of my vehicle. They have charged me over $300 to do paint my door to which it did not even match factory color and it was obvious they used very cheap dollar store paint. Sergio will ignore you when you try to speak to him or address any sort of issues while the lady at front desk covers for all of his mistakes. VERY VERY dishonest business I WILL NEVER return here again. Their prices are competitive with bmw service prices and I would much rather be at the dealership paying these stealership prices. I was charged $400 for my rims to be cleaned and painted when they clearly used very cheap paint and then play stupid. I also asked for a transmission service to which they decided to do a oil change on my engine unauthorized when I had just received a oil change service from bmw dealership. They do not value your dollar and do not care about your vehicle, just a cash grab at every opportunity. NEVER AGAIN.

    Found some damage at pick Up of my vehicle.talk to owner. at first they couldn't se how damage…read moreaccus there. The next I got call sliding that morning there parkin lot fence showed similar marks that match the damage on my car.Ask when bring it in for repairs at no cost. I couldn't prove it happen there , but felt it didn't it that morning when I dropped it off. I did belive that where it happen. They saw evident on their gate, and me immediately offering to repair my vehicle.

    Autolux

    Autolux

    (5 reviews)

    Zero stars if I could. I wouldn't even waste my time with this "dealership". My bf and I drove down…read moreto take a look at a specific car he wanted, a few days later go back after speaking with the salesman about pricing and getting the best deal. Just to get there and wait an hour to test drive because he was dealing with another buyer at the same time which is very unprofessional and unorganized. And not only that, tried to tell my boyfriend the walk out price for the car he wanted was an increase of $13,000 more from the listed price online because the price online was a cash only price. $53k out the door is crazy. Not brand new, USED with wear and tear on the exterior body and miles on it. Ridiculous waste of time and a very dishonest, slick vibe for sure.

    PLEASE DO YOURSELF A FAVOR -- DO NOT PURCHASE A VEHICLE FROM THIS LOCATION OR ANY ELITE MITSUBISHI…read moreDEALERSHIP. When I purchased my vehicle, I was sold a PerformanceFirst Ultimate Protection service contract for $3,390, which was included in my auto loan. I was specifically told that if I paid off my loan early, I would receive a refund for the unused portion of the warranty coverage. I paid off my loan three years early and then began the process of requesting my refund. I contacted the contract administrator, the insurance company listed on the contract, Elite Mitsubishi in Queens, and my auto loan bank. Every one of them told me the same thing: I needed to contact the selling dealer, Autolux (1305 Hempstead Turnpike, Elmont, NY), to complete the paperwork required for the refund. When I visited the dealership, I spoke with the sales manager about my refund request. At first, he acted as though he had no idea what I was talking about. However, after I explained that I had already spoken with multiple parties regarding the matter, he took my name and phone number and told me he would look into it and get back to me. That was over two weeks ago, and I have never received a call. I have called several times since then and left messages through the receptionist, but my calls have not been returned. What concerns me most is this: if they are unwilling to assist with a straightforward refund request for a warranty they sold me, how would they handle a legitimate service contract claim if my vehicle actually needed repairs? Based on my experience, the customer service and follow-up have been extremely disappointing. I would strongly advise potential buyers to do their research before purchasing a vehicle or extended warranty from this dealership.

    Franklin Square Auto Group - usedcardealers - Updated October 2026

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