Had perhaps my worst experience ever dealing with a company. EVER. Autolux allegedly is a used car dealership dealing with higher-end cars (eg. BMW, Mercedes, etc.). The company advertises on social media. I had never heard of the company and Autolux then came up on a search of Cars.com. I was looking for a specific BMW 5 Series car. Autolux was advertising a BMW on Cars.com as well as their own website https://www.autoluxny.com of a car that I was interested in. It was as plain as day. I had talked to their receptionist and she assured me the car was available. The next day, early in the morning, I make the trek from New Jersey to Elmont NY. This is no small trip, it was a good 90 minute ride. I got to the Autolux storefront. It certainly looked legit as there was perhaps 40-50 European cars on their property. A salesman approached me and I told him I was looking for this specific BMW. He tells me the car is being serviced. I reply "really, i just talked to your receptionist yesterday and she said the car was on the lot." The salesman goes inside and talks to someone, you know that crap when they make you wait around for no reason. He then comes back and says the owner took the car home. I say ok, I am a potential customer you think he can bring the car on to the property. He says the owner does not live nearby. I say ok, well perhaps you might want to call the owner and see when he can get the car here (bear in mind, I do not live nearby and I have literally shot my day) so I can actually see it!! The salesman disappears and then comes back and says he'll be here in an hour. I said are you sure. The guy goes back inside and then returns and he says he'll be here in two hours. I reluctantly tell the salesman I'll stick around. So what can you do for two hours in a town you have no familiarity with? I decide to get an early lunch and go see a movie, F1 (about car racing). Movie is over and I return to Autolux. It's abt 4:00 pm. I track down the salesman. The salesman says to me, I did not know you were coming back, the car is not here and I did not have your cell number. I say WTF! It was a blatant lie! Now it's ~4;00 and if I were to leave to go back to my home, in New Jersey, rush hour would be terrible. It would have taken me well over 2.5 hrs to get home. So i reluctantly tell the salesman, to get in touch with the owner and see when he get the car to the lot. Let's just call the salesman what he is, an idiot, a liar. He makes me wait and then comes back and tells me he'll be here in an hour. I say to Joel, the salesman, are you sure, will it be an hour, will it be 5:00 p.m? He goes back inside and then goes back and tells me the car will be here by 6:30 pm. Like in two and half hours. I agreed to stick and around and told Joel, i'll be back at 6:30. Now I have to find something to do for 2.5 hours. I go to the diner. The I take a walk and as I am walking I pass Joel, the hoax salesman, it's now ~5:00. I think he was getting a bite to eat. So i casually say, will the car be there at 6:30. He says yup. And I basically roam around for another 1.5 hours. Finally it's 6:30 and i go back to Autolux. I'm waiting around for Joel to show his face and at the same time I'm observing a conversation. The conversation is between two men and another Autolux salesman. I mean you can not even make this sh*t up. One of the men was saying "what do you mean I can't pay cash for the car!" He says "I have $35,000+ and I'll write a check from the bank, right now!" The autolux salesman, says "we don't take cash/checks, Autolux is the bank and you have to use autolux to finance your purchase." The two men were arguing with the salesman and I basically could not believe what I was hearing. The guy then gave up got into their car. Before they could drive off I ran over to them and I ask the guys what just happened there. And they tell me the salesman was basically jacking up the price of the purchase for basically no reason. And warned me to watch out. I walk back to the Autolux office and finally Joel shows up. It is now ~6.45 pm. And I sh*t you not -- he says to me, the same BS, I did not have your phone and the car is not here. He says the owner is caught up in traffic. I say what. He says the owner will not be to the store for another hour. I say how long. He goes inside and comes out again and says it's going to be more than an hour. I say how long. He goes inside and he then goes out with a guy who at one point was manning the reception desk and this guy tells me the owners will not be showing up with the car!!! You can imagine my reaction. I had just wasted a day doing absolutely nothing in f'ing Elmont, NY.
THIS IS A BOGUS OPERATION. I WOULD BE VERY VERY CAREFUL IN DEALING WITH THESE UNSCRUPULOUS PEOPLE/BUSINESS. I'M TELLING YOU THESE FOLKS ARE BUNCH OF LIARS. EACH AND EVERYONE OF THEM. read more
