very goog staff's, also treath you with respect and courtesy. i really recommend this business a 100% to all.

One of the worst customer relations I have seen. The Salesman was as clueless as they come. Every legit question posed to him seemed that he was not trained or given the information. One of the worst interactions was when asked to speak to the manager. The reply was "come back next week because he who was in the bathroom". The funny part he was walking around all the time, but when serious questions needed to be answered he became Casper the Ghost. A total joke and disrespect. Somehow dealers think that they can run that old game. News flash most people are well informed. read more

I needed a new car and after doing some research I landed on Koeppel Mazda for being the largest Mazda dealer in the boroughs. I didn't want to travel to NJ to buy a car and Koeppel had what seemed like many positive reviews. Made an appoint for a test drive. Enjoyed the car even more this time around. Met with Jim Mendez who made the car buying process very easy. We went through the numbers, ran my credit, signed some documents and we were done! Jim was upfront, clear, and consise. No added weird fees either. And just like that the car was ready in a few hours and I went home with a brand new car. Buy here! Will update the review when I deal with the service department when the time comes. read more

Koeppel Mazda - Car Dealers Near Me - Jackson Heights, New York

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Waited 3 hours for a sloppy car maintenance job that should've taken 5 minutes anywhere else for a third of the price. They charged me for a 25,000-mile service but only did a basic 5,000-mile one--didn't even bother rotating the tires. The service advisor, Todd, was completely unhelpful and pushed my appointment to the bottom of the list even after I told him I needed it done soon. Whoever handled my complaint keeps lying about the 25,000-mile service cost and twisting words. Total scam operation. read more

They left the oil cap off. Oil all over the engine. They gave me one free oil change as compensation. The next year they left the air filter cover off. No compensation for that. read more

Terrible terrible customer service. I bought a car to move on June 15 or 16 and never got my registration so went to dmv to get it and guess what they never submitted the fucking car registration. Now my temporary registration almost expired meaning I can't drive to work at all. I called them 100 times and my sale person and the registration office never pick up the phone read more

I went to get my tail light replaced after being swiped whilst parked. I've been coming here for the past five years and I have always had exemplar service. Cassandra in particular always takes care of me with a bright smile, congenial personality and she always makes me feel like I'm family. Communication is clear I always understand what's going on . Although it can be mind-numbing boring waiting for your car to be serviced., I find that time flies once I'm waiting. They have a nice set up for people -Internet connection snacks and TV. I was in Buffalo for a year and I never use any of the Mazda's Upstate because I really trusted this particular location . So thank you for taking care of my car as usual not only does it help to have reliable mechanics but having a customer service that really does go the extra mile is important! Thankyou ! see you soon . read more

Koeppel Mazda - Car service entrance - Car Dealers Near Me - Jackson Heights, New York

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Worst service experience ever. Bought a brand new CX-90, barely has been six months, already have multiple alerts including inactive fual indicator and engine malfunction. Tried to get it inspected and get a loaner sooner given that we have a newborn and have hospital appointments. Got zero support, and no waiting list. Was told to "check back in a week and that there is no call back to be provided". So much for "providing a good deal in a neighborhood" that they said when selling the car. Assistant Manager Cassandra showed zero empathy or care. Did not make any effort to try to find alternative solutions. Will never buy Mazda again, thanks Koeppel for effectively destroying my brand loyalty for Mazda. read more

Worst place ever brought my car here for service and they had my car for two weeks. They did nothing same problems, same issues and also bad communication. There was something wrong with my suspension and they claimed I denied the service which I never got a called to decline anything, they were supposed to change The engine mount and they did not change anything only tighten screws and changed the rubber for the engine mount. Don't understand. How did these guys have my car for two weeks and did nothing ridiculous I do not recommend this place. But last but not least I was told I will get a call for what they did to the car. It's been literally two weeks and I still have got no call from the assistant manager which she told me she was gonna call me and never did just terrible. read more

Stay away!!! I've unfortunately needed to service my Mazda cx5 here a few different times. (It always has problems and the rats seem to love to chew this cars engine wires) I've had a horrible experience everytime. Their service reps are rude beyond any reason. I've heard employees inside while I was waiting bashing other customers and making comments about making the "difficult" ones wait. They leave you on hold, Play phone games and don't call you back. It's literally insane the people they hire who hate being a service rep and helping people. I've had to call and speak to a manager every time I've interacted with an employee and then the situation is usually remedied with fake passive aggressive weird behavior. It's not normal. These people are nasty. I wish I never bought my Mazda. I'm so done with this place I will drive to the next town to a different Mazda to service this bum car !!! Stay away !! read more

Come here for standard service on my Mazda and the only thing is the time it takes. 12 noon appointment on Sat for a Tire Pressure sensor check and NY State Emissions/Safety inspection and a change for in cabin filter. Got there a few late due to weather...and didn't leave until close to 4pm. That's right! Longest appointments for non-major work service. The team there is super friendly and nice though and they have a good waiting area with snacks. Also, always nice to walk through the showroom to see the new cars. read more

I went to the Koeppel Mazda dealership in Northern Blvd with my daughter because her lease on a CX-30 had expired and she had gone over the mileage. Thanks to the outstanding service from Saiful Islam (General Sales Manager) and Raul Jiminian (Brand Specialist), she was able to return the lease with no hassle and finance a brand-new CX-5. The entire process was smooth, transparent, and completely stress-free. The experience was so positive that I ended up purchasing a CX-5 Carbon Edition for myself as well! Both Saiful and Raul were professional, knowledgeable, and genuinely attentive to our needs. I highly recommend this dealership--an amazing team and top-notch service! read more

Made an appointment for an urban recall. Whrn I arrived there was no record of my appointment. Although the car was taken in, no work was and the was returned un- repaired. Made a second appointment. When I called to confirm, ther3 was no record of thecappiintmen. Now working on third attempt. Because of a do not drive advisory, have not used the car for six months. read more

So we bought a red Mazda CX-5 today. Service was top-notch. Everyone, including the owner, sales team, and finance representative, were very kind and attentive. We were very happy with the interest rate, which came out to 0.9% for 36 months. Part of the reason why the interest was so low is because we have great credit 700+ I highly recommend coming here to buy a car. read more

Koeppel Mazda - My red Mazda on the corner - Car Dealers Near Me - Jackson Heights, New York

This was the third time we went to Koeppel Mazda to lease the car (it is a family affair now - the whole family is driving Mazda). This time we were assisted in the process by Bruce Rojas who made everything so seamless and without any delays at all! Thomas Yandoli in the finance department is such a delight to deal with - it's like coming back to an old friend. Thank you all for always taking care of us and we will be back soon. read more

I recently purchased a certified pre-owned 2022 Mazda CX-5 from Koeppel Mazda. I found the car online and was comfortable with the pricing. I reached out online and almost immediate heard back by text from Navita. She confirmed that the car was available, and we set an appointment for a few days later. She promised to let me know if the car was sold by then. She confirmed the appointment and availability with me a few hours before the appointment. I had zero waiting time when I arrived and worked with Matt in sales. We were test driving in 10 minutes and doing paperwork in 30. Other than a computer glitch between my lender and the dealer, the day could not have done smoother. When I came back to close (after the lender fixed their issue), the finance manager (Alex) was thorough without being pushy. Matt again proved himself to be excellent with a very good handoff of the vehicle. All in all, I don't think this could have been a better car buying experience. read more

Koeppel Mazda - Car Dealers Near Me - Jackson Heights, New York

Great service at Koeppel Mazda! Arif was so helpful with the whole car leasing experience. Thank you so much for our car! read more

Koeppel Mazda - Car Dealers Near Me - Jackson Heights, New York

Went in for an oil change and a broken bolt that holds down the spare tire. I was promised that they'd replace the bolt free of charge but then they wanted to charge me $25 to replace. Bait and switch, so I declined. Then I was told that they'd remove the bolt that was broken off. They didn't. I went in and asked them to remove the bolt they promised to remove. The mechanic told me that they'd damage the base if they remove it. Where tf did y'all hire these people? You can't remove a stuck bolt without damaging the base? These people are incompetent. Did they even do my oil change correctly? smh ‍ read more

Extremely grateful to a wonderful team I was lucky to work with at Koeppel Mazda: Bethany Carpenter, Ben Ehrlich and Steve Kontonicolaou. Bethany Carpenter is the most patient and personable sales manager I have ever met. I was very indecisive whether to take a new lease/ buy out existing car/ or even switching a dealership. Bethany proved to be trustworthy and really understanding my situation. Ben Ehrlich is an outstanding manager, who was able to get me a great deal that made me a very happy returning customer, feeling heard and valued. Steve Kontonicolaou - financial expert, who sees beyond numbers and also understands every individual situation. I am so happy in my beautiful new Mazda CX-30. Thank you so much, Bethany, Ben and Steve!!! read more

I had a problem. Lost my keyfob. No back up. i called Koeppel Mazda as I had a positive experience in the past albeit for recall service. Koeppel Mazda told me that I'd get service in four days. Nothing sooner. I tried to get info about how they would find my car and if I'd need a tow, or any other essential info and the outsourced customer rep literally said, "this concludes your customer service experience, thank you for calling." Really??? Click, Done. No Koeppel Mazda. I will not be seeing you on Tuesday on your time and convenience...even if i understood how my problem would be resolved. AAA did exactly what you did not do. Answered my questions clearly and dispatched help. Problem taken care of within the day, four days before your dealership can give me a conversation about my problem. A lost keyfob people, that's all. Simple. Easy. And stop sending me your sales pitch. I won't be buying from you. I got call after call from you only concerned with selling me a car after I called for service. Says a lot about you guys. You had me Koeppel Mazda, I wrote a positive Yelp review based on recall service. For a damn keyfob replacement??? read more

Ordered a car from them and waited two months but never arrived. I suspect they may have resold the car to someone else instead. Full story below: Sat down with the Manager Ben and Sales Rep Dibeen on April and placed a deposit for a mazda 3 preferred. Both manager and sale rep quoted and estimated 1-2 months for the cars arrive. Fast forward a month later, I hear nothing from them, not even a chirp. I reached out to the sales rep for an update and he texted back May 4th as an arrival date. Everything went great until the day before pick up. There was no communication whatsover such as when to come pick it up, what's needed, etc. I'm glad I checked in the day before because when the manager asks you to call it means sht went down. Long story short, they have no idea where my car is, or when it'd arrive. The manager Ben said he had no idea why the time frame was quoted but the dude was there at the table too when I signed for the car and also quoted 1-2 months. The manager had the audacity to offer me a hatchback for 1200$ more. Not even the same price but wanted me to pay more?...for a car I didn't even want? Is this a bait and switch? For 2 months they played this game and wasted another month of my time to return my deposit. I had to make multiple calls and threaten to report them before my deposit was returned. Absolute miserable of a dealer. Not sure why they treated me like this when I was so patient and was ready to buy the car. I can only assume they received a higher bidder and didn't want me as a client anymore. Shady fking dealer BEWARNED! read more

I can't say enough how happy and satisfied I am with Koeppel Mazda Dealership in Northern Blvd. The Sales Manager Syful Islam is the best! He gave me and my husband the best deal and was treated like family. He is one of the reasons our family remains loyal to Koeppel Mazda. The lease on our Mazda Cx 9 was almost up so we went to check on their new cars and we went home with a brand new CX 5 Signature. Manny made the process so smooth. If you're thinking of buying/leasing a new car go to Koeppel Mazda and ask for Syful and team. They are the best!!! read more

Koeppel Mazda - 2021 CX 5 SIGNATURE - Car Dealers Near Me - Jackson Heights, New York

I've been a customer for 16 years and have bought 2 Mazda's from Koeppel. Sales department was easy to work with and transparent regarding the pricing and sale (Saiful was my salesperson and he is awesome!). This service department is exceptional - appointments are easy to make, service is prompt and staff is helpful and courteous. A special shout out to Cassandra at Koeppel, who always makes my experience a pleasant one! Service facility is clean and comfortable, which is an added bonus! Besides that, my Mazda6 Sedan is a dream to drive - I love it! Thank you, Koeppel! read more

the worst service department, they have very bad attitude It would be nice if someone gave them a customer service course. I will not return, I will go to garden city mazda read more

Embarrassing to enter a place where everyone was on there personal phone. Even the big manager. I walked in the person in the front was on there phone the first office behind the wall was a guy also on his phone. I walked in noticed that walked to look at a car and no one payed attention. I walked out went across the street where from the lot I was noticed and greeted by 2 people . Crazy to think they get paid to be on their personal phone. Going to a better location and will put this on my Blog horriable company in the main show room if that's what it's called No answers back please. My business and others will go to Major world they treat customers as family . read more

TLDR: Came to Koeppel Mazda from Jersey City where we seem to have every dealer except a Mazda dealer. All I can say is that 2 hour trip was worth it hands down. Trip 1: Came to the dealership and was promptly greeted by my sales rep Raul. My girlfriend and I came in somewhat unsure of whether we wanted a Mazda CX-5 or a CX-30, or a Mazda at all for that matter having come from years of the "Mopar or No Car" mentality. Raul first showed us the showroom CX-30 and was happy to answer any questions we had. Sleek car no doubt but little small for our needs. Next we got to see the (I think preowned) CX-5 and immediately it felt like I was sitting in a NX series Lexus- this thing was N.I.C.E. Raul answered a few questions about the car and I just had to drive one. Despite not having any new CX-5s on the lot, Raul was able to get a CX-5 over from their off property warehouse in under 15-min. Test drive happened right then and there. It was even the trim package and colour I was looking for. Meaningless to say I was sold. Trip 2: Came back after a weekend of getting finances in order and awaiting Toyota financial's APR decision. Got that .9% APR and worked with the finance manager Dante who definitely made me feel at ease the entire time. Less than an hours worth of signing papers and doing a walkaround of the car and I'm driving my new baby home. Raul also took the time to explain every feature of the car and its infotainment system. Trully a 5-star customer experience with him. Anyways I was told you know you love a car when you look back at it every time you walk away from it.. I get that now. Huge thank you to Raul, Dante, and Koeppel Mazda for the great car buying experience. read more

Koeppel Mazda - New CX-5 - Car Dealers Near Me - Jackson Heights, New York

I've been a happy customer for more than ten years. Every single time I ago for a new lease I am treated with respect and professionalism. But best of all, Saiful Islam treats me like family. I was really happy to see him just after the pandemic and I am glad he is doing well. I am thrilled with my XR 30. Best car I've ever driven. I got a fair deal too. With this type of service, I will continue to be a loyal Mazda customer. Thank you Koeppel and Thank you Saiful. Javier Lopez read more

Went to the Koeppel Mazda used dealership a few weeks ago, and was very impressed with Sherette C, the sales manager. She knew every car on her lot along with the location on the lot and the specs. After having a horrible experience at Major World where they spent an hour to find a car on their lot, this was a huge upgrade. She was kind and helpful, and her financing officer Tommy Y was equally knowledgeable and helpful. He got us out of there with our car, same day, and made sure that our time was used wisely while we waited for the final detailing to be completed. Really appreciated their help -- if you need a new used car, check out this lot's options, and ask for Sherette and Tommy when you get there. read more

I can't speak to the sales staff but I've brought my car here for standard service since I've owned it. Each time it's a little different. The latest time was an oil change and alignment and was quoted 3 to 3.5 hrs. I don't think they even looked at my car until after 4.5 hrs. I wouldn't recommend coming here unless you have nothing else to do with your day since it can be an all day appointment for standard service. read more

Great experience. Honest pricing smooth process. Shout out to Kamal my salesman and Stephanie the manager. Both were very polite and knowledgeable. NO HIDDEN FEES or scams here. You pay the price plus tax, tittle inspection and doc fee. That's it! I wish all dealerships operated with the same professional integrity.. read more

You know you're paying 2-4x the normal service price going to a dealership, which I was ok doing under the assumption that my car would be treated well and I'd have less to worry about. Quite the opposite. The first time I came in was because I had a blinker out (under 5K miles on my CX-5). They changed the blinker, I picked up my car, and driving back noticed my emergency light was on when I got the car back. I came back and they reset the light. A bit careless to give me the car back without checking that , but truly no big deal if that was all. This last time time, I came for routine oil change/10k mile check. For the second time I waited 20-30min for someone to talk to me despite having an appointment, but otherwise everything seemed fine. I hadn't driven my car further than home and around the block a few times for alternate side parking until a few days later, when I took my first longer drive since bringing it to Koeppel Mazda, at which point I turned the music down and noticed an odd sound from the engine/turbo. I popped my hood and the air intake was literally never reattached under the hood. I was absolutely blown away. They literally left my car in a state where running it as such could cause permanent damage to the engine if I hadn't heard the slight difference in sound and addressed it. I have no idea if the people working there are just sloppy, or if they are so short staffed that even a reasonable worker would make such mistakes (I've pulled up with an appointment and had to wait 20-30min for someone to talk to me both times) but regardless if they're messing up this really obvious visible sort of stuff, I can only imagine what kind of nonsense they're doing that I can't readily see when they actually service my car. I emailed the manager everything here, he called me a few days later, and basically said "I'm sorry, not sure what else to say" and that was that. You'd think they'd give a refund for my service or some discount... fairly basic move when your business screws up like this, which leads me to believe that it's not just the technician but that this place is just straight up incompetently run. He asked if I wanted to come back to have my car looked at. I didn't bother asking if that was for free or for a charge because I would not let this place pay me to touch my car at this point. If you care about your car, find a corner shop that you can trust and pay literally 1/4 of the price for service that wont damage your car. read more

We came in on a rainy Saturday afternoon, without an appointment, wanting to ask about the new CX90 model. There were about 6 sales staff standing around, mumbling and asking if we had an appointment and while we didn't, no one was willing to step up to help. There was 1 other family shopping and literally no one helped. What a terrible dealership experience, zero customer service. The Service Team is generally great and the sales team could really learn a thing or two from them!! read more

It's strange to rate a car dealership. I'm very skeptical of car salesmen because of past experiences and horror stories from friends but I have to say this place was straightforward and helpful. We were looking at a used Mazda and they answered our questions and addressed our concerns. We were worried that one of the tires was mismatched and before we picked up the car it was changed to match the others. If you're interested in a Mazda I would recommend checking this place out. read more

Very nice staff here: prompt, friendly, outgoing and honest. We got our first car from Koeppel Nissan just a few blocks down and we just continued to get horrible service and were told lies after lies. Finally made the switch to Mazda and we're obsessed with our CX5 and the service we received. We needed a minor repair and were able to go pop in the morning and get it fixed within an hour for around $100. Seamless service and reliable. Plus it's Mazda - great cars and made in Japan!! read more

My boyfriend and I recently leased my CX-5 with Koeppel Mazda! What a great experience, we worked with assistant sales manager Jim Mendez as well as managers Saiful Islam (GSM) and Steve Kontonicolaou (FM). They were able to get us into a brand new car that day!!! (CX-5 2022 Carbon Edition) An extra thank you to Mr. Islam and Mr. Kontonicolaou for making everything possible! We made the best decision by coming to Koeppel. We will definitely come back and we most definitely recommend Koeppel Mazda. read more

Koeppel Mazda - Our beautiful CX-5! - Car Dealers Near Me - Jackson Heights, New York

Honestly the most transparent dealership we've came to really sweet and honest that's all someone needs sometimes. Rakib is a really good salesperson and so is ray. Thank you guys for a really great experience very in and out and nonwaste of time. Thnx! read more

My partner and I leased a CX30 on Saturday May 8, 2021. Since we had already test driven another CX30 prior and this vehicle was ordered and waiting for us, we left the dealership without test driving our car. Immediately upon leaving the dealership, we noticed that the windshield was heavily distorted. It was as if we were looking through a magnifying glass or wearing someone else's prescription glasses. It was very uncomfortable on the eyes and created a dizzying effect. We left at closing time so could not immediately bring the car back to the dealership. Furthermore, the brand-new car was not properly inspected and was empty on windshield wiper fluid. We called the dealership the next day (Sunday 5/9) and texted our sales consultant, Manny Aguilar, on Monday (5/10) who instructed us to bring back the vehicle on Saturday 5/15 and that we did not need to make an appointment. Come Saturday, we were told that the service department was too busy and that we had to take time off of work during the workweek to bring in our car. We returned the car to the service department on Monday 5/17 and were told that the distortion was obvious and clear. We picked up the car on 5/29. We asked for compensation for the time lost since taking a defective, undrivable brand new car off their lot and it was clear that the vehicle was not properly inspected. Carlos Perez, service manager, when asked about why his service department failed to catch the obvious distortion in the window as well as the lack of windshield wiper fluid in the car, he stated that it was not his department's fault but that it was Corporate's mistake. He was defensive and he instructed us to call the Sales Manager and Corporate to discuss compensation. He proceeded to argue rather than to accept responsibility and asked that we "agree to disagree" about who was at fault. When told that the phrase did not make sense in this context and that it was not up for debate that his department factually missed obvious problems, he proceeded to say that this was an argument over semantics and accused me of having already been upset when I first arrived. The conversation with Mr. Perez was an example of how poor customer service and disrespect fueled problems rather than solve them. As soon as we left the dealership that day, we noticed that the second windshield was also distorted, making long distances and quick visual scanning blurry and uncomfortable on the eyes. Again, it appeared as though we were wearing someone else's prescription glasses. I called and left voice messages for Ray Mosquera, sales manager, each day on Tuesday June 1 through Thursday June 3. I received a call back on Friday June 4. After explaining that the second windshield is still distorted as well as my experience with Mr. Perez, Mr. Mosquera noted that he would need to talk with Mr. Perez and would return my call by Wednesday of the next week. I did not hear from Mr. Mosquera on Wednesday June 9. I left a voicemail for Mr. Mosquera on Friday, June 11. Mr. Mosquera returned my called Monday June 14. He explained that he had spoken to Mr. Perez and apologized for the delay and troubles. I also reiterated that we expected full compensation for the time it takes to fix our problem, as we do not expect to pay monthly lease for a brand-new car that is undrivable. He noted that he would need to "bust corporate's chops" in order to work on the compensation. He also told me to expect a call from Mr. Perez, who called me about 10-15 minutes later. Mr. Perez asked us to bring the car back in and, when asked about compensation, repeated that we take it one step at a time and that they would need to "bust corporate's chops." He also returned to the "agree to disagree" argument and apologized that it was not meant the way that I took it. We brought the car back to the service department that day on Monday June 14. We picked up the car again on Thursday July 1. Again, the windshield is distorted but now there are clear scratches on the rear bumper and on the hood of the car. It is now nearly 2 months since we've gotten this car and we have been through 3 defective windshields. We have not heard from either Mr. Perez or Ms. Mosquera regarding compensation as of today (July 2). Our families have driven Toyotas, Hondas, BMWs, Ford, Mercedes, Porsche, Scion, Acura, Jeep, and Volkswagon. No prior experiences compares to the experience we've had at Koeppel Mazda nor have we ever experienced the disrespect, unreliability, and lack of communication in another dealership team. We contacted Corporate today and there is no documentation or open case regarding the windshield attached to our VIN - so no one has yet to "bust corporate's chops." Complaint with BBB also filed. See photos taken today of 3rd windshield and scratches on hood/bumper. Stay away from Koeppel Mazda. read more

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I have been here twice for oil changes and general maintenance service. First time, they removed my license plate frame without telling me and replaced it with their branded name. Both times, the customer service was very lacking; there is no sense of urgency and they dont tell you when your car is ready until you check in with them. Text them before your quoted finish time to prompt them. read more

Strange move there Koeppel, removing my negative, *truthful* review. Well, here it is again for the newcomers. Feel free to check out the photos of your leaky windshield pinned to the page from months ago. Nice service you have Koeppel: "Where does one begin... Initially, I had high hopes for Koeppel. My brand new 2020 Mazda3, had its windshield damaged. After calling, I was very pleased with how professional Koeppel spoke to me on the phone. Sadly, upon arrival at Koeppel for my appointment, another customer reversed into my car while inside the Koeppel service bay. Needless to say, I was very upset about this occurrence. I waited diligently for someone to attend to my car and speak to me about how this would be repaired, waiting for over an hour. Not their fault, of course. Initially, Carlos was very polite and even provided me with the security camera footage so that I would not be liable for any damages. However, when I had asked about a loaner vehicle, he barked back sternly: "We do not give loaners for body-damage!" It was quite a rude way to put it, as if I was greedy to ask for such a thing? I get a call from Carlos a week or so later that the car "looks great," to which I said, "excellent, that's reassuring." We scheduled a pick up date later that week. However this is when the "service" began to fall apart. The car apparently could not be released until Koeppel had received a check from Geico. This strange policy kept my car at their dealership for another 5 days until they opened their mailbox. An inconvenience, sure, but hopefully, everything would be fixed, right? Wrong. Upon finally arriving to pick up the vehicle, my father and I inspected the car to find that both the left side of the hood and left side bumper were not correctly aligned and visibly seen to have large body gaps. Carlos came to inspect and, initially, claimed, "I don't see it." Only once I pulled up my loaner Mazda3 of the same make and model did he agree that the bumper around the left headlight was popping out. 2 days later, I get a call from Carlos that they cannot fix the bumper panel alignment because it is "plastic." I had already contacted other body shops with photos that promised they could correctly attach the bumper, so this was strange and disappointing. I came back the same day to pick up the car. Upon signing papers, I asked Carlos if he could recommend any other Mazda certified body shop, to which he said, "I cannot." What? Someone in the automotive repair business cannot refer me to another body shop? On top of this, he tried, patronizingly, to call me over by curling his finger to say, "you alright? Let me show you the car" I was shocked; that is not how you speak to someone, let alone a customer. It was as if he thought I was a child, and not a customer who understands how a repair should be done. This interaction alone left me with a bad taste in my mouth, because I realized that Carlos, despite his friendly demeanor, never respected me as a customer despite everything that has occurred. 10 days after pickup, I wake up in the morning after rain to find that my car windshield is leaking into the interior! The windshield that Koeppel themselves had assured they would replace properly! I was astonished at how sloppy Koeppel and the body shop had been with my car. The next Monday, I came to replace it properly. If you are reading this, Carlos, or Koeppel, you need to consider your dealership's attention to detail. You are *not* in the business of servicing vehicles; rather, you are in the business of supporting your community. When the body shop messes up, and windshield leaks, this is a reflection of the respect that your dealership affords another family's investment in their vehicle. You cannot call me and say, "the car looks great," for you to then agree that it is not aligned correctly when I come to see it. You cannot assure me that you've done the job correctly, only for your windshield replacement to cause more damage to my car. In my line of work, being emergency medicine, not paying attention to details can result in injury or death. You should conduct yourself with the same precision and passion as though it were your vehicle being serviced. I would recommend that you think hard about the mistakes you made with handling my vehicle. I will not be returning to your dealership, ever, after this gross negligence and incompetent service on your part. I hope you learn to never treat another customer in this fashion. Your dealership is a stain on an otherwise great automotive brand. Good riddance! And business "manager" John Knoesel, don't even think of replying to this review. I called your number directly to get some feedback during this whole situation and you did not bother to answer or reply." :) read more

Five stars for Jay Polanco! He worked with his manager Ben to give us to best deal and trade-in value for our old car. They gave us a price that no other dealership could beat. Jay was straight forward, knowledgeable and a great help to my husband and I. We had our eyes on the CX-5 signature in white and Jay guided us through the entire purchase process with patience and professionalism. He is a true Mazda expert and went over all the cool features of the car with my husband. He even followed up post-purchase to see how we were doing. Excellent customer service and we highly recommend anyone interested in Mazda cars to reach out to Jay. read more

Koeppel Mazda - Jay pulled our beautiful new car into the showroom to install our new plates and do final touches. - Car Dealers Near Me - Jackson Heights, New York