No bad my first experience was an oil change multi point inspection! Everything went well staff friendly. I just have to wait until I experience using this dealership for repairs. I think that is what your subscribers would like to know! read more

Walked in today to try to buy a new pick up, spoke with Roberto who clearly hit his quota for selling cars this month because was not at all interested in selling me a car. I told him I had a Charger to trade in, told me that carvana is offering me more and didn't want to take a look at it. Ran blanket numbers telling me that I had to agree to a price before seeing what my interest rates would be, therefore not knowing what my monthly payment would be. Kept plugging in 7.9% when I have stellar credit and would have gotten a better rate. I could tell that he didn't want to show me the car, wouldn't let me test drive it, said I had to schedule the test drive. I wanted to buy the car today and put 15k down. This would have been an extremely easy transaction, but I guess his time wasn't worth the sale. If you come here and are unlucky enough to deal with Roberto, ask for a different rep. read more

Went in on a whim to try and find a car during this crazy time. My current lease was due next month, and I had one more payment on it. Mike La Rosa was very down to earth and easy to deal with. He was able to get me into the car I wanted at a good price, and wasn't pushy what so ever. I left with a 2022 Buick Encore GX, as well as returned my lease and got the last payment taken care of. They also threw in a free oil change and inspections each year I have the car. When you go in to buy a car, you expect a normal car salesman. Not with Mike, he went the extra mile and really made me feel like a friend. Highly recommended, see Mike La Rosa! read more

I've dealt with a lot of dealerships over the last years of driving and every time i have to bring a car in or purchase a car i want to throw up because it's always a terrible experience. Consider me sold here though. So pleasant and easy to deal with, my car was finished quickly and they went through Carvana care with no complaints. Can't wait to buy my next car from here. read more

I was on a family trip when my engine light came on. I was worried as we were 10 hours from home. I drove my vehicle to Sun Buick GMC. I knew that the pandemic had left many businesses short of staff and the chances of being seen were slim. Bob McKenna, the Service Consultant, was able to work me in and my issue was repaired within a few hours. Thank you! read more

On Feb. 28 I make an appointment for my GMC Sierra for a check up some of the lights on the dashboard came on supposedly they couldn't find the issue even though they stayed with the truck for 3 days.. ask for a loaner and supposedly didn't have any loaner available so I was ok fine. today engine light came on so I Brought the car without calling them since Tim told me to bring it in right way when the engine light is on. Today he told me can't check the truck until Monday because today is Friday and the tech guy wasn't there. again I have asked for a loaner and he didn't have any loaner plus I didn't buy the truck from them that it's they policy. If I would have known this wouldn't even bother to bring my truck there for service since my truck is not a priority cause I didn't buy it there. Lesson well learned Good luck with your further bushiness Ps.. reason I didn't buy my truck there didn't have the model I was looking for. read more

Everyone from the manager to the sales person to the finance guy were super super super nice and professional. This was one of the best experiences. My husband and I have ever had purchasing a car. We got An excellent purchase price and a very fair trade-in price. Tatiana was a fabulous saleswoman and Kevin welcomed us like it was his own home. Thank you very much for your service. We're now proud Buick owners. read more

It was time for a new SUV, the time of our lives we just love. The time to buy a car. Yeah no. I'd rather watch a spider crawl on my arm. Not this visit. I had the pleasure of working with Tony Smith in Sales. He was very honest, understood my needs and budget and didn't try to up sell me one bit. He knew his cars inside and out. This guy really loves what he does and it shows. He's a real car guy. So if you want to work with a knowledgeable sales person, who isn't just after your money, stop in here. I asked about other vehicles they didn't have in stock. They have no problem doing swaps and getting the car you want. I would recommend Tony to anyone who wants a car. Picking the new whip up this week and can't wait! Thank you Tony! read more

By far the best dealership we have dealt with. Matt S went above and beyond for us. The owner and general manager met with us and we're so pleasant to work with. Mitch in finance was great as well and very informative. Definitely made us feel comfortable. I will definitely be returning and recommending SUN and Matt S read more

Dear Patrick I was at your dealership about 21 months ago, for some reason you chose 18 months. Yes it is a real review, why would you question that? You said I should have paid more , thank you . You could have charged less to make me a customer. Also in fairness your sales manager told me to price out the place down the road as an obvious reference to Karp that I did not even think of until he mentioned it. Gave 4 stars because he cared enough to address my comments. read more

My wife just purchased a new 2023 GMC terrain from the salesperson Mike at Sun Buick GMC. We are very pleased with the service that the whole staff gave us. We will definitely recommend to our friends and family. The whole staff, from the sales person to the finance manager to the sales manager were very professional I would definitely go back to buy another car there again in the future. read more

We walked in to look at and test drive an Acadia. After looking at the SUV in the showroom, we sat with a salesman and he said we would "talk numbers" before we test drove. Why am I going to sit with you and talk about price when I haven't test driven the car, hence not knowing if I even want to purchase? I inquire about test driving before we get into the financials, and he said he has to check if there are any available to test drive. There were a ton of Acadias on the lot that day. Salesman says there are none available and we can come back the next day to drive the car. Our schedules aren't flexible to the point that we could go back the next day so we left and went to Robert Chevrolet. Honestly, the salesman not shaking our hands nor introducing himself prior to the 'no cars to test drive' incident turned us off of the dealership and GMC in general. We expected way better with the reviews here on Yelp. read more

Sun Buick GMC is a company that engages in unethical business practices and gives inaccurate information pertaining to my approval/credit. Within the last 12 month I was shopping for a 2018 GMC Terrain. I came to a deal and was somewhat satisfied. Two days later it was time to pick up my car and upon arrival I was ushered into the finance room. After 15 minutes of irrelevant/awkward small talk I was told the lease company "REQUIRE" me to full protect the car with Tire & Wheel insurance, key protection, extended warranty and excess wear and tear and my payment is now $100 higher. I have great credit and never heard of such demands from a lease company. I thanked him and walked out. I drove down sunrise to another dealer where I was to use the same approval and they actually shaved a few dollars off my original payment for the inconvenience and to show that Rockville center GMC is a trust worthy business. Please review all paperwork if you do business with them. Finally, don't be fooled by all the good reviews. They solicit only people that have had a good experience and actually incentivize the salesman with up to $100 for good reviews. It took a good amount of time to write this review in fear of the owner being belligerent and mentioning my personal, identifiable information in response to this highly honest review. Based on other negative reviews, the owner doesn't like or take criticism very well and I'm sure he will come at me with aggressive words. read more

Purchased my 2020 GMC Terrain Denali from SUN and it was a wonderful experience! Darnell, my sales representative was an absolute pleasure to work with! The owner Patrick also stopped by and congratulated me on my new car. The purchasing process was easy, to the point and direct, no gimmicks or hidden agenda by all parties involved. Highly recommended visiting SUN! Lastly, I had my first service done here and that also went extremely well and was a breeze. read more

Very friendly service and very professional. I was very happy the last time I came here because I had a minor issue and needed service on a Saturday but didn't have an appointment. I called at 8am and explained my situation and they told me to come in at 10:30 and they would get right to it. I had to wait 45 minutes but that's not too bad for no appointment. They are kind of pricey so ask for prices. The waiting room seems to be getting a renovation and is not complete but they did have internet service and a flat screen TV. that also have a little playroom with toys for kids. The counter too was not installed yet but it looks like they have a microwave and toaster that they will set up when it's complete. Maybe a fridge and coffee make will be added. I would come back for service. read more

Sun GMC - Internet in the waiting room. - Car Dealers Near Me - Wantagh, New York

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This is the third car I got from Sun They are truly professionals, from Patrick the owner, Kevin the sales manager and Vic who sold me my past three cars They have an excellent service department as well Quiet frankly I did not even shop the car with other dealers. I had completely trust and have faith they would do the right thing by me once again ( and they did) I am very loyal to them because they always treat you right Great Dealership and wonderful and honest people Nick M Buick Enclave read more

My Chevy lease was coming to an end and GM Financial offered me the pull ahead service. Initially I attended attended Paul Conte Chevy in Freeport for a 2018 Silverado High Country. After sitting there for 45 minutes and getting absolutely nothing from there sales people I took a drive to SUN in Wantagh. Andrew greeted me very nicely and I made it clear to him, that I was not buying a car today, but am interested in leasing a Sierra 1500 SLT. He informed me that Denali's have better deals and much better incentives. I said lets price both! Andrew was fantastic to work with! Before leaving I said "I will be back tomorrow with my dad." I kept him posted through out the day which he was thankful for that! I was working with in a tight budget and he and the sales manager did everything in their power to make it work so i could get the Denali. After 45 minutes of negotiation, we came to an agreement on price. We began the paper work process and left the deposit. That night my father and I went home and said "wow a dealer that cares and puts their customer first." We planned to have the truck picked up that saturday! I was not expecting to have a full registration, I was expecting a temp. Boy was I shocked! that impressed me! That morning we finished the paper work, my dad left, and Andrew taught me all the options in the truck. As a 21 year old, I am not really big into technology, so he helped me for some time until I got the gist . I thanked him for everything and drove off feeling great. That night I returned to pay it forward, I greeted Andrew at his desk and handed him a card with a gift card to enjoy dinner with his family. Usually I would never do this, but i was so grateful for the service I was offered. This is my first truck with them and i will 100% be back! PS The new Yukon XL is HOT! THANKS FOR EVERYTHING!!! read more

Sun GMC - Thanks Andrew! - Car Dealers Near Me - Wantagh, New York

The staff here is great! Sun was the first place I visited when I started shopping around for a vehicle. After a month of visiting other dealerships and leaving unimpressed by them, I decided to go back to Sun. I'm glad I did. The customer service and prices at Sun were truly unbeatable. I dealt with Mitch and Darnell, they were both friendly and patient. I am super happy with my new GMC, and Sun now has a new customer for life! read more

I have been critical with auto dealers in the past. This dealership has given me hope that not every car dealer is a scam factory. These guys, Kevin and Roberto in particular treated me with respect and professionalism. They bent over backwards to get my deal done without deception and false promises. There is still hope in the auto sales business after all. read more

I refuse to call Nick Divone a salesman. The images that word conjures up do this gentleman an injustice. And he is just that -- a gentleman. From the initial email I sent while snowed in, based off a family member's recommendation to a handshake and a wave as we drove off in our new Acadia SLE-2 just 48 hours later, Nick was on point. The guy does not sell. He consults. He informs. He educates. And he advocates; not for Sun but for his clients. He knew what we wanted and needed before we did. He treated me, my wife, and one of our sons with model professionalism and respect; even taking a genuine interest in our need for space for hockey bags and sticks, where we all play, and the Islanders. While Nick was busy (we arrived early for our first meeting) we were entertained by an equally cordial and friendly Kevin Bannon (sales manager) who helped us pass the time while Nick was occupied. No one tried to poach us away. Everyone was just so chill. We recommend Nick, Kevin, and Sun to everyone from all points of Long Island and beyond. These guys give lousy dealerships a really bad name! read more

Thank you for your assistance! Bob & Joe I appreciate you going above & beyond servicing my family's SUV. Great Job!!! Much appreciated... Thanks again... read more

UPDATE: Jan. 2017 When I returned back to this dealership to negotiate a new lease, 3 years later, Joe was no longer working in the sales department. I was dealing with a new salesman, who's name I'm unsure of, but he was not as helpful or as honest as Joe. There wasn't much transparency at all. I wasn't able to get all the facts and figures they were using to calculate the monthly lease price. When negotiating the sales person called the "banker" over who told me he was giving me the best deal. They tried to schmooze me and approach me as if I was their "daughter", they said they'd tell her the same thing. I left there and went to the Rockville Centre GMC (Morrissey) and left with a monthly payment that was $25 cheaper then what this dealership quoted me and there was transparency with the process. Reply to Patrick R. Cassino: (President) Congratulations Patrick on your record Month in December! You are correct about your facts, except a few don't seem to match my records: -The monthly price was not lower than my 2014 Terrain. "In fact" it was the same price, for less miles. Instead of 12k miles a year, I was offered 10k miles a year for the same price. Not much of a deal there, same price for less mileage. -If a sunroof makes the car "better equipped" then so be it, but this was not a must have for me, therefore I didn't want that model. And the full navigation, as you stated, I had already and have in my new one. -Just so the people know, GMC itself had the promotion of paying the remaining payments of the lease, whether it was this dealership or another, both had the same incentive therefore this wasn't "your" favor. And for the record, I had one payment left. -Let me clarify transparency: I wanted to know the money factor, cap cost, and residual value that was being used to calculate the monthly payment and that was not given to me when I asked. Therefore, I wasn't able to see how you got to the monthly payment accurately without this information. -As for loaner cars, lets ensure we make all aware that loaner cars are not given for scheduled maintenance. So unless something major went wrong, loaner cars wouldn't be available for the scheduled maintenance. Scheduled maintenance is something that GMC offers for the first two, no matter the dealership. -My time is valuable Patrick and I shouldn't have to return to see if you can beat a competitors price. I should get a fair price on the first try, especially since I was a returning customer and had such a great experience with Joe the first time. -Lastly, you say that Joe still works in your "sales department" but when I was there he was not "selling" the cars. Therefore he was not the person I was negotiating with. I saw him, said hello, but was directed to another sales person. Joe was not involved nor did he seem he could be involved with his new position. For the record, I do not consent to you using my personal information such as my full government name and stating that I live close to the dealership. Therefore, you need to update your review by removing this information. Thank you so much Patrick for your attention in this matter. "Merica"! Second Reply to Patrick: At this point, President Patrick, you have ruined this experience and relationship between myself and your dealership. I had a great interaction with Joe the first time, but this interaction, not so much. So based on your hostile and aggressive responses I will not be returning to ensure I avoid a face to face with you. I'm glad people can see the type of person in charge and the way you handle customers. As for me wanting to know the cap cost, residual value, and money factor it's not for "haggling" purposes, it's for transparency. I shouldn't have to wait to be at the signing table to see these figures. That's not transparency. In this great country, America, we have a capitalist economy which affords me the right to know the numbers and do my research before buying. That helps enables competition. read more

In response to Patrick your tone and the environment in your dealership of being nasty is no surprise. I read through the reviews of your company and saw how you attack your clients when they were dissatisfied with your seevices. Leadership and good customer services starts at the top. We two own our own business and unlike you Patrick value everyone and anyone who walks in our door. This wont be your companys last negative review! read more

Very professional & friendly customer service ! Helpful but not pushy that's very important for us as client / buyer to make a right decision read more

WORST SERVICE CENTER I'VE EVER DEALT WITH!! If u didn't buy your car from there they will give u hard time about servicing it...good luck if u go there...I would NEVER even consider buying a car from this dealership read more

Now Patrick is harassing me in messages..... he actually threatened me with his lawyer. Though I wouldn't bat an eyelash at such a thing. His ego is so big, that he actually thinks I have a personal vendetta against him and his shop. Actually, I'm trying to let you all know that you should consider a different dealer. Don't take my word for it, of the 50 reviews on here, 11 are bad. 10 are 1 Star. Scroll for yourself. Is it just me, or does that throw up a red flag? read more

Just leased 2 Encores from Nick Divone . His professionalism , patience and knowledge was outstanding. He met all our needs and made our experience very pleasant from greeting to delivery. The entire team from Nick, Joe the Sales Manager and Roberto who assisted in the delivery made our transition seamless. Ask for Nick you will be very satisfied. read more

Had to be the worse experience with a dealership. I had a scheduled service that they would provide me with a loaner car. When I got there, the loaner car was not there and I had to wait for it. The Enterprise driver came about 15 min later with a Yukon! I drive a small Cascada. How do you give someone who drives a small car a Yukon!. Of course I told them I could not drive this and had to go with the Enterprise person back to their shop to get another car. They were trying their best to find one for me but we had to get in the car again and go to another Enterprise location. P.S. 1 hr later I finally got my loaner car which made me late to my other appt. I called the dealership to say that this experience was unacceptable. I got a call from the manager who said to me that it was not their fault that I did not like the car. And I should be THANKFUL that they gave me a $60K car to drive. I said I would of been happy with a $20K car that I could actually drive.When I got back that evening to return the loaner car and pick up my car. Nothing was said to me that they did have a part and could not finish the job. The next day I get a text from the manager in all CAPS saying that they didn't order the part to finish the job because they assumed I did not want them to finish the job! What? The service was so lacking in every way! read more

SUN Buick in Wantagh is the best car dealership I've ever been to. The entrance is gorgeous and I was immediately greeted by a friendly face. In general the staff were informative, polite, and helpful. They listened to my needs and didn't try to force me into something beyond my means. I ended up getting a GMC Terrain and it's great for my situation. I had an incredible experience at SUN and will definitely go back for my next car. read more

Poor customer service and horrendous attitudes when I tried leasing a car from them. Poor customer service when I tried returning a lease to them. Stay away. read more

I brought my truck into Sun Dealership to perform an oil change and do some warranty work. Scheduling was easy and getting an appointment was simple. The truck is 15 months old so really doesn't need anything major, and did not buy the truck at this dealership. I did go there and got a lease quote on the same exact truck that was almost $90 more a month so I purchased the car at White Plains GMC. The car was finished on time and they repaired the minor issue and changed the oil....and also decided to change my license plate frame which is a bit ridiculous, why would anyone change my plate frame from White Plains to Sun is beyond me. Other than that good experience. If they wanted a Sun frame they should have gotten me the same deal on the truck when I bought it. read more

update I have responded directly to Patrick's response to my rating by private message, my previous review stands; I had a very unpleasant experience with both the sales staff and the management I had come in to buy a car because I live up the block and love giving local establishments my business, however from walking through the door to leaving it seemed like they were not interested in selling me the car I wanted. I had walked in having created my car from the gm website, I did not expect to pay lower then book value, I just wanted the car ordered the way I created it. This dealership refused, insisted I buy the model from their lot. I obviously brought my business somewhere else I thought I would give their service dept another shot since I expected there were different manages, again, this service dept refused to install the gm certified parts I wanted to order from gm Totally frustrated with my entire experience at this dealership read more

We purchased a car from Sun in the past and had no issue. Our lease was nearly up, so we went in to look at new cars and spoke to the salesman, Joe, that helped us 3 years prior. We had some questions for him that we needed answered before we were able to turn in our vehicle and he said he would call us with those answers on Monday, but never did. Clearly our business was not important to him. We did lease a new vehicle, but we went to another dealership and received attentive and impeccable service there. Further, we had to bring our other vehicle, that was leased at Arnold Buick, in for service and chose to bring it to Sun because it was closer to our home. We called the day before to confirm our service appointment that we made online and were told that it was in the system. When we got there, we were scolded for making an appointment online and told that we should have known that the system was not working by Bob in service. We did get the car serviced, but none of the issues were resolved. The vehicle is still making noise and we were told we would receive a follow-up call, which we never received. Upon leaving the dealership, they asked us to mark excellent on any surveys we received. When I got home, I noticed that they changed the license plate bracket to Sun. I was fuming, as their customer service is poor and I do not want to drive around giving free advertising to them. We are looking to lease an Enclave in the next month as our current lease on our second vehicle is nearly over, but we will definitely not be coming to Sun. I can guarantee that. Maybe we'll look at the MDX now, since our money isn't good there. read more

I purchased a GMC Acadia from Sun Buick GMC of Wantagh 3 years ago. Recently the vehicle was having issues with accelerating and I took it to my local mechanic who told me it was a cylinder misfire. I called Sun on a Saturday and spoke to a woman who answered the phone. I told her what my mechanic had told me and asked if such an issue would be under warranty. She asked me some specific questions in regards to mileage and description of issue I was having. After I answered each question she put me on hold for 30 seconds or so and then came on after the last question and told me the car was still under warranty and I could bring it in. I asked her if she was sure that my specific issue would be covered. Her answer to me was "yes". I was thrilled. I had to wait 4 days for the next appt. The car was dropped off and was kept overnight while they ran "diagnostic tests" After trying for over 7 hours to get an answer as to what the issue was, I was notified that it was not under warranty. The service they suggested would cost over $300 to flush the fuel system and even then there was no guarantee it would solve the problem. When I asked why the woman I spoke to on the phone said it was covered, I was told by both their Service Manager and Owner that no one would have ever told me that over the phone. They both implied in no uncertain terms that I was being dishonest. They refused to hold themselves accountable for what the woman I spoke with told me. I believe their business practice consists of telling the customer anything they need to in order to get the car in the shop and then hope the customer will pay out of pocket for the repairs. As a result, I sold the GMC and bought a Honda Pilot. When the owner of Sun, Pat Cassino, found out about this through an online survey Sun sent me in regards to my visit, he felt it necessary to send me one of the most unprofessional emails I have ever read. He berated me in the email. Called me a liar and then proceeded to tell me what a horrible car the Pilot is. The email looked as though it was composed and written by a 12 year old girl who was having a tempoer tantrum. It should not surprise me however since the email falls straight in line with how he runs his business. I will never buy another GM product as long as I live and if anyone ever asks me why I will simply say, "Because of Pat Cassino at Sun GMC in Wantagh" read more

Purchased my car from here & have had nothing but a wonderful experience! The service department is always helpful and willing to fit me in for oil changes when needed! I would recommend them to anyone looking to purchase a car! The sales department was extremely helpful and showed me a variety of options before purchasing; I would recommend them to anyone! read more

The first time I came to this dealership I wasn't pleased with their customer service and attitude. I figured that I would give them another try and this time I was very pleased with the outcome. Most of the staff is polite and helpful and show that they care for your vehicle and your experience with them. I'm glad that I returned and will return in the future. read more

I have purchase at least 5 cars in my lifetime . Sun Buick GMC is by far the best dealership I have ever dealt with . Roberto 'Martinez was very helpful and Frank (the finance specialist ) went out of his way to get me the best a.p.r.. I am definitely coming back to Sun GMC. Once I'm ready for another car!!!! And I'm sending my friends and family read more

Tony Smith is a great salesman. I have purchased 3 cars from him, and I will continue to go back to him. He is a genuine person that cares about his customers. He follows up, and checks in every step of the way. I have sent people his way. I have had fantastic experiences with SUN service, as well. They are helpful and conscientious. Check out SUN GMC. read more

If you ever want to purchase or lease a vehicle with no haggling back and forth and want honest down to earth salesmen I highly recommend Sun Auto Group. I was dreading going to look for a car because of all the B.S. they put you through at these dealerships, that does not happen at Sun. They are honest and upfront. They don't send 2 to 3 different people to sit with you each one changing the price. Scott was a great salesman who was honest and trustworthy. He explained everything in great detail and left us with no unanswered questions.It was a very enjoyable experience rather than stressful.I will highly recommend this dealership to my family and friends. read more

Everyone was so easy to work with. It must come from the top because it's a very pleasant place to be and it shows on the faces of the people that work there. It was great to work with Victor. He was so thorough when explaining the car to me and my husband. I love my car and a lot of it had to do with the expereice of buying it!! read more