I have dealt with many dealerships, and Bright Bay is by far the best. Their service department is outstanding! Darien truly cares about his clients and will do whatever it takes to make the situation right. I would highly recommend Bright Bay to anyone. Tom Cali from the sales team is also fantastic. When he is not in, the other sales staff will jump in to resolve any issues that arise. This Dealership is just wonderful! read more

Tom Cali is an excellent salesman. He is so professional, patient and helpful. We went to buy a pre-owned Lincoln Nautilus or Aviator and he was so patient with us and just made the whole experience a Real Pleasure. We will be recommending everyone we know to go to Bright Bay Lincoln and that is where all of our future purchase will be. Also, Prescott in finance was honest, caring and wonderful too. FANTASTIC EXPERIENCE ! ! ! read more

Here for service to check my tires... I was alerted about an over due needed oil change, inspection and recall which I was unaware of. Great loaner vehicle. Always with a smile. read more

As always, Janice Allen and the Bright Bay Lincoln service department put on a master class in repairing my Navigator... Her constant communication and attention to detail is non-existent for dealer service people, but second nature to Janice... Though it took a few days to complete my repair, thanks to her foresight and customer obsession, I was not inconvenienced at all... Bright Bay's service department is best in class; I'd never even consider buying a Lincoln from another dealer... 5 Stars all the way...! read more

I rarely post reviews, however, when I find a company that goes to any lengths to accommodate a customer, it is worth passing the information on. Bright Bay helped me buy my car off lease a few years ago when the dealership I bought the car from gave me the run around for many weeks. They were very helpful getting the paperwork done. This was just the start of my relationship with Bright Bay. Janice (service dept.) has been an absolute pleasure to work with. Communication is key and Janice handles everything from start to finish and keeps you apprised through the process. Since they helped me purchase my MKZ, I have been back for all my service needs, and everything is always done on time and at a reasonable cost. I highly recommend this dealership. Art G. read more

So, there I was with a NYS Inspection due almost immediately...I called Bright Bay Lincoln Service Department to see if they could accommodate me...I was expecting a two week wait, but the lovely gal on the phone made an almost immediate appointment ! I got there at the appointed time, and was paged in under an hour that me service was done...including FREE car wash ! I must give a thumbs up to Darrin (service advisor) and the lovely girls at the front desk...they are courteous and makes one feel like family....how refreshing to have family who don't complain (ha ha) ! Thank you read more

My advice.... shop around. They really build the price up. In addition, they make you feel like you are out of line by negotiating. I went to Huntington Lincoln and it was a more reasonable and pleasant experience. I love the car and I almost passed on it due to the bad shopping Bright Bay experience. I am glad I shopped around. Well read more

I would go to this dealership if you were bored and wanted to watch a live action 90's sitcom. Nearly everyone, from ownership, to sales and management is almost as intelligent as what's left on the drain after a homeless man wonders into your house for a shower. Avoid used cars at all costs and if you insist on speaking to anyone within sales, see Rose, the only one I could tell was a good person. Also avoid service. Their reviews on here are actual workers that currently still work there. read more

A very unpleasant experience 2 weeks ago at Bright Bay when my family and I were closing the purchase of a certified pre-owned Navigator Black Label. After purchasing 2 vehicles with Bright Bay, the sales team was unwilling to work with us to carve out a mutually agreeable price. After a brief time out, my family and I decided to not purchase the vehicle to which the salesman mumbled , "Unbelievable", under his breath and rolled his eyes. I have never experienced such poor attitude and treatment from any salesperson, especially a luxury dealer such as Lincoln. We spoke with his manager after this exchange and his manager further re-iterated they had no leeway in price negotiation and was apprised of his sales team's behavior. He did apologize and refunded us our down deposit promptly. Super sad because we loved the car and would have been willing to look at another Navigator (our second choice) in the lot but were so disappointed with the salesman's behavior and the dealership's inability to honor long-term customer loyalty. I am intentionlly leaving out the name of the salesman hoping her is receiving mentorship from an experienced Lincoln salesman- he requires much grooming! Thankfully, we have found another Black Label Navigator at at dealer that was very willing to work with us and provide some service recovery for the Lincoln product. During the time of this purchase at another dealer, Jim, the store manager, called and requested to understand the events that transpired during our failed purchase. He listened and humbly apologized for my family's experience. Unfortunately, we were in the process of closing on our new Black Label Navigator L but appreciated his service recovery efforts!! read more

just purchased my 2nd Lincoln and I LOVE it.. rose was a pleasure to deal with and the entire transaction was effortless. The corsair lives up to the Lincoln name and I definitely feel like I got the value for the money! read more

I have purchased over 30 new cars in my life from Audi Corvettes Cadillacs Buicks Pontiacs diamantes the list goes on and on. I found Bright Bay Lincoln to be very untruthful in everything they told me when I purchased a Lincoln MKX along with its extended warranty. They were untruthful and extremely rude. They lied about a loan me car about service about picking up cars and delivering them they told me what I wanted to hear when purchasing the car. Corporation takes no action against these dealerships and they are allowed to get away with their dishonesty. I know I will never purchase another Lincoln again not only from Bright Bay but from any other Lincoln dealership. If the calling Bright Bay a number of times trying to make an appointment they told me they would call me back and let me know when there was a car available neither Tom the manager ever returned my phone calls. Or his secretary unfortunately we are at their Mercy. I can only tell you about my experience with this dealership. Stay away. read more

Bright Bay Lincoln - Auto Repair Near Me - Bayshore, New York

Purchased brand new 2024 Lincoln Nautilus in March. The sales team was very helpful and made sure we were satisfied. A week after getting the car home issues arose and have been trying to get service since. I have called 6 times, talked to different people, all except one was rude and basically customer ignorant. The one person who answered the phone appropriately and seemed to want to help, Darin, said he would call me back in a day to arrange the pick up. He never called. I called the dealer twice today leaving my number expecting a call back. Never came. I would never recommend this service department and now seeing if Smithtown Lincoln will assist. Very surprised for a Lincoln dealer to have such bad service. read more

This is my third Navigator I purchased and this the best service/ dealership on Long Island. They are friendly very helpful. read more

Been reading some of these comments in awe. I guess there will always be situations in a dealership that will not meet the individuals expectations. I on the other hand have always had the utmost respect for Bright Bays service dept. and salemanship. Never had a problem servicing my 2019 MKC DonBrown read more

I recently purchased a used Lincoln MKT. My salesman John Fariello was so professional and made my buying experience an absolute pleasure!! I got a great deal and am loving my new car definitely would recommend to my family and friends read more

Bright Bay Lincoln - My beautiful LINCOLN MKZ - Auto Repair Near Me - Bayshore, New York

EVERY TIME i try to make an appountment for my lincoln i am put on hold forever just to get told ill get a call back which has bbeen the case th past 3 times. NEVER get a call back! my car is having serious issues and they can't be bothered will be taking my car elsewhere because no way its a coincidencr that i call at different times different days and service is for some reason "in the middle of somethiny" super disappointed. stay away!! don't waste your time read more

I have been servicing my Explorer that I bought from them since 2014. I have had exceptional service each time I have been there. The staff is always very friendly from the person checking in my car to the receptionist and both of the Service Advisors they have. I travel from the North Shore of Nassau County so that should say something! I'll keep coming back and have recommended Bright Bay to many of my friends for Sales or Service. Keep up the Great Work! read more

I have a 2019 Lincoln MKZ we got from Bright Bay. This is the 2nd car from them, John, one of the salesman, is a great guy, & went the extra mile for us. The other day, all of a sudden the car started running funny. I called up scheduled an appointment & a loaner car. I stopped in to drop my car off before work, it was quick & easy drop off process. The car was ready by the end of the day & it was NOTHING major at all. Car runs great again, now. The people who helped in the service area were also great & very kind. Made the experience that much better. & the car comes back clean. Win/ Win all around. read more

I will not get tired of posting comments on Yelp because of how unresponsible these people are..They give you a pretty face when you go in to buy a car but after that you best believe they will be the worst. I have taken in my Lincoln Navigater afew times and do not leave happy.. Last time i took my car which was Friday because my car is having electric problems and they did not fix the problem all they did was the inspection that was expired they told me they would reset the car which they DID NOT DO because i didn't have to fix anything with the radio.(they for sure know how i like to listen to my music )The car was literally ready in an hour after dropping it off. I called in today March 23 and explained what was going on even told them i have proof and the guy i spoke to told me he did not care about the proof i have also said that they would have to see the problem them selfs so he's practically calling me a lier read more

Bright Bay Lincoln - Auto Repair Near Me - Bayshore, New York

If anyone has to deal with this place I highly recommend dealing with customer service rep named Janice, this person will go above and beyond anyone else,in my personal opinion if not for her I think my car would have still been in the service center thank you so much Janice. read more

Bright Bay Lincoln - Auto Repair Near Me - Bayshore, New York

Excellent customer service! Between purchasing my vehicle & using the service department, all the workers were incredibly helpful each step of the way. I got an amazing deal on my trade-in-- much better than any other place in the area. The workers in the service department have always gone above and beyond for anything that I have brought my car in for. I have recommended Brightbay Lincoln to many friends and family! read more

I had a fantastic experience with John Fariello purchasing my 2016 Chevrolet Silverado. I have put over 3000 miles on the truck without a hiccup of any sort and we were able to work out a very fair price and they even put new brakes on it after the fact, I would not hesitate to buy another vehicle from them in the future. read more

Bright Bay Lincoln - Auto Repair Near Me - Bayshore, New York

I have been going to Bright Bay Lincoln for the past 15 years. The service at Bright Bay Lincoln is second to none. They are superior in every category. The friendly staff is always there to answer any question. Darren and Janice, the service managers, do everything and more that they promise. They keep you updated every step of the way. I never have to call to check on status. They always call me first. My car is always ready when they say it will be. They always have a loaner to make it a seamless service experience. Seriously, the main reason I have been driving Lincolns all these years is because I love the service department at Bright Bay. If you have a Lincoln or Ford, go nowhere else. I really am just a loyal customer. This is a true review. read more

I picked up my new Lincoln today at Bright Bay in Bay Shore LI This is my third lease with this dealer. Pricing was excellent and service is outstanding. From start to finish in 48hours I drove away in my new car this morning and the experience was seamless. They had a large inventory of cars to select from and they had exactly the car I wanted. This dealership is a very clean spanking new facility and customers are treated like family. I even got a follow up phone call this evening to ask how I was doing with my new Lincoln! Thank you Chris for the car tech lesson. read more

In the summer of 2011, I purchased a used car from this car dealer. The car was on the lot, like most of their used cars, with no price. The car was priced several thousand dollars over book value. When we finally agreed on the price, I got one key to the car and basically no 30 day warranted as agreed. I later found out the prior owner of the car, who lived 3 miles away, still had the other keys to the car. The prior owner was "good friends" with the car dealer, yet they were unable to get the $250 key from the prior owner. I ended up in small claims with this dealer. The Manager did not show up in court. The case was settled, with the dealer paying for the other keys. The issue, that could have been solved when I purchased the car. I later had to re-key the whole car and get item repaired at my own expense. I would not recommend this place for buying a car, and I would not buy a car at Bright Bay Lincoln again. The people in customer service are rude. Bottom Line.... Beware of this car dealer. Update 8/2014 I read the Manager's comments. What a nut job. The original Manager did not show up at small claim court, because "he was no longer with the company". When I saw the car on the lot, it had no price sticker. I called the dealer and asked the price. They told me I had to come in for the price. I did my Kelly Blue book research before going to the dealer and the dealer price was $4k above Kelly Blue Book. I left the dealer and they called me back saying they would do the deal at my terms. I was told of the prior owner of the car by the dealer, when the issue of the one key came up. I turned over my 3 keys for my car, and they gave me one key for the car. This car usually comes with 4 keys. That's how we got into the key dispute. I never harassed the prior owner. The prior owner tried to sell the car on CL prior, and I saw the ad and asked about the other keys to the car. The prior owner had an issue with this car dealer also. All the dealer had to do, was to have a duplicate key made for $250. No......I had to take Bright Bay Auto to small claims court, and the dealer paid for the 4 keys after all. Something any reasonable dealer would have done. This dealer, Bright Bay Auto, is bad news. Buy a car there, is a gamble. Do you feel lucky? Good luck. In regard to the Dealers Comment. The car was listed on CL by the owner, and thats how I got the owner contact information. The owner of the car listed the car on CL prior to trading the car in to this dealer. The prior owner was pissed at the Dealer because they low balled him on this trade in, they had the car on the lot for a much higher pice then they told the owner they could get for the car. If you trade in your car, you are suppose to surrender both keys. This dealer is into playing games. The dealer showed up in small claims court and the orginal saleman that sold me the car was not in court to explain. read more

People come on i repeat please DO NOT go buy a car from these people..I bought a Lincoln Navigator 2017 2 years ago and because i have put afew comments on here about how they truly are they a refusing to give me service..PLEASE DO NOT GO TO THESE PEOPLE TO BUY A CAR..So that you do not have to go thru what im going thru read more

In service for a Ford motor company recall issue # 15N05. This involves a power break electric pump failure issue that causes the power breaks to fail at initial start up. The recall or what ford calls an extended warranty is posted all over the internet. Know one in this service department knows anything about it. Have been here for 1 1/2 hours. Finaly got the store manager to reluctantly take 8 min. Of his time to watch an online video explaining the issue and what ford motor company is doing to correct it. After he called ford technical service and checked the mileage on my truck he confirmed that I am eligible for the recall. Service technician that was assigned my repair again had to look it up and print out the service procedures and parts needed to repair since he never heard of this before. After making an appointment with the service manager two weeks ago, I get here to find that know one knows about this, they don't have the parts and the service manager is on vacation. Its astonishing that an independent service tech. Knows all about this issue, including what causes it and how to repair it, but know one at bright bay knows about it. The service tech just informed me that the parts they ordered are the wrong ones. So here I sit and wait. Update to earlier post. Its now been 4 hours for a job I was told would take about 2. Still waiting. New update. It is now 1:58 and I just got home from 8:30 a.m.. They replaced the parts and immediately came to me and said now the brake peddle is hard and breaks not working at all. Said I must have driven it to them like that and now that the warranty repair has been done and it didn't fix the issue I don't want to pay for further repairs they feel are needed. They wanted to charge me to replace the entire powerbrake booster. I went to the dealer manager Jim Jaeger and explained what was going on. He said there records show that I've never come to them for service before and now I expect them to fix the problem for free. I produced 4 service print outs on there letter head totaling in excess of 1,500. As the conversation continued the service rep came in and said everything is ok, it just needed to build up pressure. Manager Jim says well there you go, everything is ok. I guess you can say that and overlook all that went on today. I do not like being accused of lying about the condition of the vehicle when I dropped it off in order to weasel a free repair out of them. If I hadn't had past experiences like this with them I probably would have just paid them god knows what to replace the booster. read more

I want a car. I want the 2006 LINCOLN LS you have outside with 35k on it. Price 21,000(joke), Salesman...gives me a limp dick handshake...really? Now without you even telling me your name I already hate you. "Lets Punch the Numbers" 420 a month for 18,000...Asshole the car is 2006 and 420 a month? ill go down the block and get a new Lexus for that price. Me: I will give you 15,000 CASH! right this second for that car. Salesman: I cant do it...it has a 1 year warrenty left on the car. FUCK THE WARRANTY NOTHING WILL HAPPEN TO A CAR WITH 40K ON IT! its not even the color I like. Salesman: We have this Mercedes bens within your price range...I CAME FOR THAT FUCKING LINCOLN IM NOT 65 YEARS OLD DRIVING A SHIT BROWN, $700 FOR A STARTER, IMPRACTICAL MERCEDES! I leave...he calls me everyday. I tell him again and again and again 15,000 he keeps telling me about the 1 year warranty. Meantime...I go on C.L Whats this? Black on Black 2002 v8 chrome alloys and wood grain with 40k! Too good to be true. Not only almost half the price but my car insurance will be dirt cheap since its older! Month later....guess who calls me the salesman...Hey Nick you still want that LS for 15,000? *(Click)* I WANT WHAT I FUCKING WANT DON'T BULLSHIT ME. IM THE ONE WITH THE MONEY AND THE POWER YOUR SALESMAN! DONT YOU FORGET IT. read more

From Sales to Service I have been always treated like family. I have purchased 3 used vehicles from them over the last couple years and each purchase was done with no pressure. The Service Department is always very accommodating when needing to get my cars in for service whether I am waiting or need a loaner car while my car is in for service or repairs. I am always greeted by name which makes me feel like I'm not just a number. Keep up the great customer service! read more

I rarely take the time to write a review, but in this case I felt that I had to, due to it being an expensive investment and people usually go in with many doubtful and bad past experiences when it come to financing. I purchased a pre-owned MKC, the car sold itself. The had bounce that Michael the sales person was very knowledgeable and friendly, not pushy just simply shared all the goods that the car had, you can tell that he loves the car and all of its features. When it came to the financing, I came across Dina, she takes her time to share with you all of your options, but then she breaks down your own personal situation that pertains only to you. Taking the time to do my own research with my bank and credit union, every bit of information that she shared with me was verified with my own personal banking institutions. No bull crap, she is knowledgeable with financing and offers you many different ideas to save you money. I am happy and proud to say that I am part of the Bright Bay Lincoln family. read more

I helped my parents lease a 2017 Lincoln MKX in November 2017. We shopped for Cadillacs and Chevys and also at another Lincoln dealer. We decided on Bright Bay because not only did they give us the best price but they were the nicest, kindest, most knowledgeable, and PATIENT sales team. My parents are 77 and 74 and haven't had a new vehicle in 16+ years and the sales team was very accommodating to them and didn't pressure us one bit. To be honest it was a breath of fresh air. John and Tom and Benny made us feel like family. We liked them so much we got their MKX from Bright Bay instead of the Lincoln dealer less than a mile from where my parents live. After the deal was done John spent almost 45 mins in the new MKX with my parents showing them how to do every little thing. He knew the vehicle inside and out which is more than most sales reps we dealt with. Highly recommended and this is coming from a very demanding car guy. Very impressed. read more

Shopped around for the last three days to find a car for my daughter to go back to college. Stopped at Bright Bay just to take a look and saw the car she fell in love with. 2017 MKZ all-wheel-drive so she will be safe in Oneonta where she's going. Got treated very fair by Jim and salesman was amazing. Then met Dennis who was very professional and honest. Two hours later we drove out with her dream car. Thx Bright Bay!! read more

THEY SOLD US A CAR THAT WAS IN 2 ACCIDENTS!!- Larisa929 We bought a used Jeep from there a year and a half ago. Had nothing but issues with it ever since! I've been bringing it back and forth to the Jeep dealer for repair but half the things wrong with it isn't covered by their extended warranty. Decided to just trade it in bc of all the issues and find out from another dealership that it was in 2 accidents prior to our ownership!!! They had showed us a Carfax when we purchased the vehicle missing those accidents! This is not just any unknown used car dealership! This is supposed to be a reputable company!! How can a reputable company not disclose two accidents and sell a used car like that! read more

In less than 2 days I walked away with a beautiful 2017 Lincoln mkx from this dealer. The service is outstanding and I have never had such a great experience at a car dealership. They were upfront did not pressure me and made sure I loved it before I signed. The people there really care and they're extremely professional and friendly. Thank you all so much for the beautiful stunning car and top notch service!! -- Leann Raya read more

I returned my leased 2017 Lincloln MKZ for a 2019 MKZ in November 2019. I was offered an early bird trade in as I had one payment left on the 2017 lease. I was told by the salesperson and the finance manager that the last payment would be paid to Lincoln Finance by Bright Bay. One month later I get a letter from Lincoln Finance saying I owe $399 from my 2017 MKZ lease (the last payment that Bright Bay was supposed to pay). I called Lincoln Finance and explained the early bird deal but told them I would stop by the dealership to find out why they hadn't paid. I did that and was promised it was an "oversight" and would be taken care of.....2 months later, in March 2020, I get a call from Lincoln Finance (super nice woman) and I was told the $399 is outstanding! Again, I contact Bright Bay to find out whats going on and they tell me that Lincoln Finance sent Bright Bay the $399 (God knows how that happened) but Bright Bay NEVER SENT IT BACK TO LINCOLN FINANCE....fast forward to June 8 2020, I finally get a letter from Lincoln Finance telling me the 2017 MKZ lease is now paid and my account is cleared. For 6 months this dealership had me chasing them down to pay Lincoln the last payment on a car I did not have and was returned as an early bird. Wait...the drama continues with this dealership....today June 12 2020, I get a letter from my insurance company telling me they are NOT going to renew my auto policy because BRIGHT BAY did not send them the window sticker and the bill of sale on the new 2019 lease from back in November 2019 ! In NYS the insurance company must know that the car they are insuring is either NEW or USED...a new car requires the window sticker and the bill of sale and I was present in the dealership when the salesperson was on the phone with the insurance company transferring the insurance from the 2017 MKZ to the the 2019 MKZ and I heard the insurance agent tell him that the window sticker and the bill of sale needed to by faxed or emailed to them ! Again, I was assured this would be taken care of ! NOT!!!!! Now, since its 6 months later, I have to take my NEW car for a photo inspection so I can continue my insurance coverage...now its my problem because the dealership did not do what they were supposed to do! When this new lease is up, I will promptly return the car and run away from Bright Bay. I will never lease from them again... On a side note, they have the best service department so that is really too bad...I will miss the professionalism and courtesy I received when I brought my 2019 MKZ there for routine service. read more

My dad just leased a new 2017 MKZ, his second Lincoln from Bright Bay. We wouldn't lease a Lincoln from any other dealer for two main reasons: 1) no hard sell tactics- they are the utmost professionals and will work with you to get the best possible deal- Domenick Babbo was great in helping us pick our new car and went out of his way to make sure we got the one we wanted; 2) Bright Bay has the best service center around- they are unbelievably considerate and really care about you- Janice is the best!. If you're looking for a Lincoln, Bright Bay is second to none. read more

I brought my 2018 MKX in for servicing to Bright Bay because Huntington has been closed due to the Corona Virus. I have been looking for a dealer and service department and I found one. Janice (the service advisor) was awesome. My car was repaired in a matter of hours - no fuss! All around a terrific experience - I will be back! read more

Nice people, sales and service. I am leasing a 2016 MKZ Hybrid. I got a good deal on the lease payment and put nothing down. I have been to the service center several times and was never "over-sold", they never pressured me to do more than I wanted to in terms of service. Very pleasant experience at this dealership overall. read more

I bought an MKX July of 2016. I should have done my homework a little better so I paid too much for the vehicle. My issue. BUT, if you think Dominic is someone you can trust when you get there you should think again!! He was fine when he sold me the vehicle and assured me that he would always be there if I should have any issues. Well that was a lie. This January I had to take my car in (thankfully it was CPOd) and at least seven visits later (they couldn't figure out was wrong with it) going through April it finally was fixed. In March I reached out to Dominic because the situation was ridiculous and he assured me he would look into it and get back to me ASAP and never did. Totally blew me off, even knowing how disappointed I was. Then recently I called him up again. Mistake. I wanted to perhaps upgrade to a lease. He again told me he would get back to me quickly and four days later still nothing. Dominic is typical dealership scam artist. As long as Dominic can make the deal he's fine but doesn't want to have to go out of his way too much for it. SO disappointing. I gave one star because there's nothing lower. read more

My family has been getting cars from Bright Bay for years and absolutely loves working with this wonderful company. They treat my mom like family and are always going the extra mile to make sure she is not only happy, but delighted. My mom loves her Mazada Miata and feels like the rockstar she is. Thank you to Carl and the rest of the Bright Bay family! read more