Worst experience with any service department in my life. They damaged my car and failed to own up to it. They also try to sell you things that you absolutely don't need as well. Total scam artists! It's a shame because the sales department is awesome! The owner should look into how his service department is run or should I say not run. Stay far away from these guys. read more

Had a wonderful experience at their service center. Took care of me extremely well even though I didn't purchase the vehicle from them. They were very honest and friendly with everything. Would see them again for all my future service needs. read more

Salesman John was great, very honest, finance guy was a scammer said rates were the same no matter how long the term was. Trying to get us to pay 6 years at higher interest rate instead of 4 years lower interest rate. My 4 year old grand daughter found a razor blade in back seat today, apparently from when they removed the window sticker read more

Great company.....Professional and great customer service. Leased my vehicle from John and he was superb! They keep it simple and the process is straightforward, No BS. Highly recommend! read more

Terrible service. I needed copies of my lease agreement. I called because they are listed as my preferred dealer, where the leased vehicle came from. The person who picked up, working on 1/20/26 at 430pm, continued to tell me that the dealership could not do anything. I eventually told him that it seemed as if he was just trying to get me off the phone and the least he could do is provide an 800 # if he was trying to help. His response- this call is over and hung up on me. Then I called back and they must have ID, because they picked up and put me on hold. So I called from my other phone, just so I could be told that the manager is not there and that there is no back up. I eventually got someone who gave me the name Chris Lico. Another example of get the money, and then all customer service goes down the drain. read more

Excellent sales staff and service department. Never any games, just an honest store that treats you as an adult.

We had an incredible experience at Bright Bay Mazda, all thanks to James. From the moment we walked in, he was welcoming, patient, and never once made us feel pressured. He took the time to answer every single question we had, no matter how small, and really made sure we felt confident throughout the whole process. What really stood out was how understanding he was, especially with a used car that had a few quirks. James was honest, willing to compromise, and handled everything with professionalism and kindness. The whole environment at Bright Bay Mazda was relaxed and comfortable, and James played a huge part in that. read more

Purchasing a vehicle at Bright Bay Mazda was a pleasure from start to finish. Not only was everyone extremely knowledgeable and professional but they were also very personable and courteous at all times. My salesman was Richard Mounce who worked diligently to ensure that I got the best deal possible so that we were all happy. The managers made the negotiations super easy and pleasant - no stress or negativity at all. I was relieved that Steven Ramirez made the lease agreement signing a breeze! It can sometimes be a long, arduous process at some dealerships. I highly recommend this dealership if you're interested in a Mazda vehicle. We love our 2024 Mazda CX-5! read more

I absolutely love my vehicle CX70 2025. My guy was James and my finance guy was Steve. These guys were absolutely awesome. James stayed over to help my husband and I to navigate our new vehicle. He was very patient with us and he explained everything we needed to know about the car. Steve was also great he went the paperwork with us thoroughly and made sure our documented were under. If you are in New York do not walk, run and receive luxury service, great vehicle at a reasonable price. Thank you Bright Bay Mazda. I can't wait to make my next purchase. From Jeanell and Kousaun read more

Came here cause my car been acting up from a bad oil change I received from Mavis is Deere park. Needed my car services and Bright Bay Mazda has been very professional and amazing. There service department is amazing and they helped me tremendously when my car was over heating and acting up. Glen in the service department has been amazing and thank you so much for working with me to get my car fixed ASAP. I was in a tough spot cause I couldn't drive the car and risk my engine seizing or burning out. Mazda had no loaners available, but Glen let me know they had a contract with hertz on getting customers reasonable prices on rented cars. I wasn't happy hearing I had a pay for a rental but the prices where very reasonable and I appreciate there professionalism as far as helping Me get a rental if I needed one! Car engine needed to be replaced and they fixed it in a time key manner while I was borrowing a car from a friend. It took roughly 2 weeks but it was way faster then if I took it to where I got my car from. This dealership went far and beyond to get my car fixed and again I didn't get my lease through bright bay Mazda and they still where professional in helping me. Thank you so much bright bay Mazda and thank you to the service department for getting my car fixed. I will strictly go here for now on for any servicing of my car. Highly recommend this dealership. read more

Brightbay is different, and I will not be rolling into a new lease. I've had severe circumstances over the last 6 months. As a longtime customer (leasing two cars, Mom purchased a vehicle here, referred a family friend here), I figured if I told my story, I would not get the used car sales treatment. But I did! I was told after pulling my credit that I would receive a monthly payment of $537; although it was very high for my budget at the time, I was willing to roll into another lease. I was disheartened when I sat down with the loan offer to find that the payment went from 537 to 719. I will return the car as soon as the lease is over. I should thank them because I am searching for a vehicle using my resources and not blatantly rolling into the lease car machine. To date, I have given them close to 30,000 and no car. Buyer, if you can, please buy, but don't lease. read more

SHADY Service department. Gave me an estimate of $1000 for a brake job and other maintenance. The final bill is coming in over 50% higher. I get some unexpected things coming up but this smells like dirty dealing. Are their mechanics so clueless or that they just wanted to get me in their with a low price. read more

Purchased a vehicle from Rich, he was awesome. The customer service was spectacular and he helped me find my dream car. I was extremely happy with the services provided. read more

I bought my new CX-5 a month ago now and I could not have been happier with how easy the purchasing process was. The representatives had all the information I required and even if it was last minute changes or questions they were more than happy to assist me. The car is beautiful and I can't wait to experience their service department when I'm out there in a couple of months. read more

Bright Bay Mazda - Inside of my vehicle - Auto Parts & Supplies Near Me - bayshore, New York

This is 3rd Lincoln from this Dealership our sales man Robert Bush hands down a great guy The service department treat you like family I would recommend Bright Bay to any one read more

My husband & I, along with our cat Scout (long story) arranged a test drive for a Mazda CX 30 the Sunday before Columbus Day. Manny was very accommodating & friendly. We loved the car & was motivated to pursue a lease deal, our very first one. We had done our research but Manny was helpful in navigating through all the options to achieve the best fit for our needs. By sheer luck they had very recently rolled into the showroom the very car we decided on. Despite the loss of Monday to start the purchase of insurance etc. due the Columbus Day holiday we were able to get everything in order to actually drive our new home Friday. All thanks to Manny, Lou, the detailing/prep guys & our insurance broker. Everyone worked affirmatively, patiently & professionally as a team & we couldn't be happier.Happy to be a part of the Bright Bay family, a very promising beginning! read more

Last week my wife and I had visited many car dealerships until we found this one, we spoke to Tom and he was straight forward honest and transparent he answered every question sent us emails which guaranteed what he said in writing. When we met at his dealership he was super pleasant and delivered everything as he had promised!!! In two hours we drove out with our new CX5! Which we love! I recommend Tom all the way and this fine dealership and I use to hate car salesman but not him!!! He beat everyone else's pricing!!! Thank you Tom michael and Monika. read more

Bright Bay Mazda - The CX5 we leased - Auto Parts & Supplies Near Me - bayshore, New York

This has been my third experience with the Service Department since I bought my beautiful 2022 Lincoln Corsair at Bright Bay Lincoln. The sales experience was wonderful, but I must say that the SERVICE experience has been just PERFECT ! Both times I made and appointment on-line, and expected to wait for hours....but I was wrong ! DARRIN, my service advisor took me immediately, and I was in and out in less than an hour ! No problems, no drama, no unnecessary up-selling ! Darrin showed care and respect, and I must thank him ! THANK YOU ! read more

It's not everyday you buy (or in my case, lease) a car but if you're interested in a Mazda this is the place to go! I walked in with a quote from another Mazda deal in which the salesman, Rich DuPont, promised to beat (I know, sounds gimmicky). After explaining to him what I had been told, he came back to me with a better offer and then an even better one which I ended up signing the papers that day. I had a previous lease through Ford that they were able to "ground" and end the lease right then and there. Fun fact: they have a partner Lincoln dealer next door which was able to take my Ford back to the dealer to make the process incredibly simple. I walked in at 12:15pm and picked my car up at 4pm. Everything was explained thoroughly and with honesty which you don't always get from car dealers. The GM Kevin also was a huge help with my pickup and was a sport when dealing with my friend's insistent and persistent negotiations on the price. Big thanks to Bright Bay Mazda and the great people you have working there! read more

Bright Bay Mazda - New whip! - Auto Parts & Supplies Near Me - bayshore, New York

Uncomfortably shady experience...put out a feeler for a quote through costco's auto buying program & was referred to another dealership, but since I've never used this program before I wanted to see just how competitive their pricing was, and since I was in the neighborhood I stopped into bright bay to check out the cx-5 I was in the market for As it turns out their "best price" wasn't even close, until of course I put my cards on the table & showed them the Costco numbers, then magically they were a Costco authorized dealer too & could match that price, but totally low balled me on the trade in seemingly in an attempt to recoup what $$ they felt they were losing on the deal, and as car sales always go as soon as I was ready to walk magically the offer went up a few bucks but still way too low, now the back & forth game of calling the used car manager began and my patience went right out the window - it was at this point i elected to tell them to figure out a final number and call me when they had their ducks in a row. Within an hour I get a voicemail with a whole story about how the owner was very upset they didn't get the deal closed because they have to get that car I wanted off the lot this weekend (it had been delivered that morning - wasn't even inventoried yet!) and so they'd go up a little more on the trade in Tired of the games & questioning their sincerity I gave Costco a call - turns out they're not an authorized program dealership after all...understandably this left me very hesitant to deal with them any further, but i elected to keep their offer in mind and see what another dealership might offer me...in 45 minutes at Wantagh Mazda I had the costco price matched and my trade in for three times what these guys tried to offer me Lesson learned - never again read more

I cannot thank Tom and Lou enough for their help during the process of buying my new (to me!) Mazda3! It was such an easy and painless process - even during this uneasy time of quarantine. Tom answered all of my questions with ease and Lou helped me get the best financing options I could. I felt so at ease here and after shopping around before going there, I was feeling very discouraged. I'm so thankful for them taking the time and energy to make this a painless purchase. I'm so excited! Thanks guys! :) read more

Bright Bay Mazda - Auto Parts & Supplies Near Me - bayshore, New York

See all

I recently purchased a new vehicle from this dealership and had a GREAT experience. The model I was interested in was in high demand but we agreed on an acceptable price. Negotiations were polite and respectful. I was given a fair value for my trade. Henry was my salesperson. He generously offered multiple test drives (one with him, another with my wife - in the car by ourselves so we could really evaluate the car). I felt that he was straight-up and honest as we went through the purchase process. He expertly took care of all the tasks that are required when you trade-in and purchase a new vehicle. The pickup process was very pleasant - Manny in finance did a great job - no surprise 'extra charges' or tricks. I felt like my business was important to them. The final price and financing costs for the new vehicle were as we agreed. I was offered additional products but was NOT pressured to purchase them. Henry helped me connect my phone to the new car and familiarized me with the features of my new car. An EXCELLENT delivery experience! After the purchase, I contacted Henry regarding some personal items that I left in my trade. He responded immediately and addressed my request. I would highly recommend this dealership! read more

Another great experience at Bright Bay! Rich and Carl made the process of leasing my new car easy peasy. The new dealership looks absolutely stunning and everyone there is warm and friendly. If your looking for a new car i HIGHLY recommend Bright Bay. read more

I bought a brand new 2018 Mazda3 from Bright Bay Mazda about 8 months ago. They succeeded in convincing my wife and I into getting the 6-year extended warranty for the car, promising that as a family owned business, they would provide us with the best customer support, that I would be given a loaner car if needed, etc, etc. So, about a month ago I went on a trip to Niagara Falls with my family and while driving on a quiet boulevard, with nice weather and no cars nor buildings nearby, my moonroof just exploded! It sounded like a couple of gunshots coming from the top, it was quite scary but thankfully the moonroof lid cover was closed and nobody in my family got injured... Fast track to today, Bright Bay was polite to us when we arrived with the car, telling us not to worry, that they were going to do their best to help us with this situation... A few days later we get a call from their service department and they are saying that an object must have hit the car and that there is nothing they can do for us, that we are going to have to go through insurance. Just think about this, we got no loaner, no logical explanation, no help, we got absolutely NOTHING from this dealership. It's been almost a month since the incident, the car is sitting in a body shop and we had been working things out with our insurance. The worst part of all this is that a couple of days back (after a lot of emails and calls) Mazda Corporate had decided to help us out with some of the repairs! Yes! They asked me to dismiss my insurance claim, that they were going to take care of the moonroof situation for us... but not so fast, just today this dealership had the guts to convince Mazda Customer Experience not to help us!! We were already told the moonroof was going to be covered but now they are asking us to resume our insurance claim, saying that they apologize for the confusion but that there's nothing they can do for us since the dealership told them that an object had to have hit the car for this to happen! It's 11:30pm and I have to go to work tomorrow but I just can't compute what is going on with this people, how is it so hard to help your customers? Get this, moonroof explosions are a well documented issue, there are multiple articles in Consumer Reports about this. There have been a couple recalls from some other brands, it is a known problem that can happen over when there's a glass manufacturing defect... Mazda is not a known shattering moonroof offender but that doesn't hide that it's extremely easy to find dozens of people comparing about this exact same problem on their forums! Yet here we are, still in shock with this situation and unable to understand why this dealership has tried to do everything in their power to not allow us to get any help or consideration either from them or from Mazda Corporate. Not to mention that I have been left waiting on the phone for something like 10 minutes+ multiple times, they have hung up on me (either by mistake or not) twice, and both yesterday and today told me that I was going to get a call back from Ken, the service manager, and guess what? Nothing, no callback, no help! AVOID THIS DEALERSHIP AT ALL COSTS!! They might treat you wonderfully in order to sell these very nice cars but if you were have any sort of problem with your car... they will just be straight up nasty to you as a costumer, dismissing you completely. I'm not the kind of person to write reviews at all, but this has been beyond unacceptable, just a total disgrace and disservice to the Mazda brand and to their own business. I have added some pictures of the moonroof, in part to make sure that they don't classify me as a "fake customer" on their response. read more

See all

I went to Bright Bay after being disappointed by so many other places. I look young so people don't always take me seriously but.. Manny did! I'm so grateful he helped me with my car search. I wasn't sure what I wanted beyond an SUV and he helped me walk through all features of the cx5 and Mazda 3. Helped me narrow down my decision, we went on test drives in both and discussed pricing and options. He was informative, professional and for the first time, my car buying experience was a good one - Thanks Manny! read more

I love my new CX-5 Henry was absolutely wonderful. I was getting ripped off by a lot of dealerships while shopping around for a new lease. However, I recommend Henry he is honest and very patient. Everyone was very nice and there were no hidden fees. I absolutely love love love my new SUV. A big thanks to Everyone at Bright Bay! read more

We stopped in to see the Mazda CX3 as my wife car is twenty six years old.Every twenty six years I buy her a new car. We met Manny and I made it clear I sold cars for ten years and I wanted a good deal,which to me is the dealer makes money and I don't pay to much money. In twenty six years I will go back and see Manny! read more

Yesterday i purchased a 2019 Mazda CX-5 after about a week of going to multiple Mazda dealerships, i have to say, the customer service here was amazing. Everyone here was super polite from the moment we walked in the door till the moment we left. Manny, who assisted me multiple times after i came back each time, was very patience in showing me every car i wanted to see to making sure it met my needs. He was super informative and went above and beyond! He gave us a great deal and even after being there for hours and hours, went out and got me & my mother pizza (which in no way he had to do). The service was so amazing that now my mom will be going back to purchase a vehicle from Manny soon. After all the paper work was signed, Manny still stuck around to answer any and ALL my questions about the technology in the car. Bright bay, you have an amazing dealer working for you. I would definitely recommend him to anyone looking for a Mazda. read more

Bright Bay Mazda - Brand new 2019. - Auto Parts & Supplies Near Me - bayshore, New York

I would like to caution anyone about purchasing a vehicle from James Britch at Bright Bay Mazda. He is, in simple words, a liar and a con artist. My husband and I leased a Mazda CX-5 this July from him and were told in no uncertain terms that our disposition fee and over mileage rate would be taken care of. To quote James Britch, "no money will come out of your pocket" if we were to trade in our leased 2015 Honda CR-V right then...for the 4th of July discount! Sound to good to be true? Sure is. Apparently , you need to record car salesmen like James Britch because he and his team will go back on their word, like the snakes they are. Waiting to see if Lou in finance can clear anything up with this. read more

Buying a car is always a fun/ not so fun experience. You get the excitement of a new car but it's a huge financial commitment. So when you go looking to buy one you look forward to a great experience and not feel taken advantage of. And that was the case here! Mazda Bright Bay was such an incredible experience! My husband was due for a new car and was researching for what will give us more for our money. It came down to the CRV and CX-5. We went to look at the cars. When we walked into Bright Bay we were greeted by super friendly sales guy name James Britch. He showed us the car. Educated us on all the features. And the best part he was not pushy at all! He never asked if we are talking the car that day. He respect that we were looking at our options and knew that we would be looking around. He was amazing! We saw the other car we were interested in. And even visited another Mazda dealership. And the choice clear. We wanted the Mazda CX-5 and we wanted to buy it from James! The process was so simple. They gave us a great price. Told us our payment. Ordered the color we wanted. Kept us updated with the statues on the car. And the financial office was great. Easy and to the point. The whole process was amazing! Everyone from the GM, to the salespeople, to the financial guy were so amazing. They made this process so easy and painless. If you are interested in buying a Mazda, go see them! I highly recommend them. read more

Went to buy an F150 at Bright Bay. They couldn't have been nicer or more accommodating. Highly recommend them. Will go back for next vehicle! read more

Bright Bay Mazda - Blue Jeans F150 - Auto Parts & Supplies Near Me - bayshore, New York

Sales rep was rude and unprofessional. After test driving an SUV, the sales rep I met with tried cheap, high pressure sales techniques to try to convince me to overpay for a vehicle. Not only did he have a bad attitude, he lacked information and referenced calculations that didn't make sense. Any capable salesperson can demonstrate product value and make sales without resorting to cheap gimmicks and pressuring customers. The guy I met with was disrespectful and ruined the experience. I ended up choosing another Mazda dealer and I'm happy I walked away from an individual who wasn't willing to work with me to find a mutually beneficial solution. I can appreciate that the sales rep I interacted with may not represent the values of the dealership or the management team, so I don't want to give the dealership a single star rating. However, if I could rate the individual sales rep I certainly would. read more

The worst. They don't call you back ever. I've had problem after problem and no one can seem to assist me. They have zero customer service skills. Just don't even bother.... will never buy another mazda. Getting rid of this one as quick as i can. read more

I came for a routine oil change it was easy to register and even though I ran late they still serviced my car. Their beautiful reception area was clean, new Mazda models on display and I was beyond impressed I received a video from my mechanic showing a step by step walk thru of my car. I would definitely recommend this location. read more

In regards to their service center: Front desk is very nice. Recently came in for an oil change, upsold to a tire rotation with a running special that cost an additional $15. Left with unbalanced tires that shook my steering wheel furiously at 60. Went back to the service center to discuss if the rotation included balancing. It did not, and I was given the price of $140 for mounting and balancing all 4 tires. read more

Just leased a 2018 new Mazda CX 5 touring and had Chris as my dealer and Lou as my financial advisor they are amazing!!! They work with you and are extremely friendly and helpful. The dealership manager is also extremely personable and the staff as a whole was knowledgeable and a pleasure to work with. read more

I received the best treatment today at Bright Bay Mazda. My experience being a woman walking into an auto dealership ended with me leaving with dependable and affordable transportation. I was treated as an equal and did not feel like I was being taken advantage of. The professional staff worked with me to resolve my previous auto defect . Lou Serra, Richard Mounce, and Conner, I applaud you and your professionalism gentlemen. You have gained a loyal and happy customer. Thank you. Vroom Vroom read more

I have bought or leased many cars but i have never had a better experience than the team at BB Mazda. Kevin, Christian, David were more than amazing, kind and welcoming. I normally buy via the internet as I dislike going to dealers but Christian did a great job answering my emails (@ 6am) so obviously dedicated and I drove 40 miles to this dealer when there is ones closer to me. Well worth it as it was a no fuss experience. I also left my ez pass and gate key in my previous lease from jeep and they gladly mailed it back. (Thanks Dave) I highly recommend this dealer not because of the cars but the people there. I cannot say enough about my experience with those 3 people. Cheers and kudos to the team. read more

This review is for the service department only. I didn't purchase my Mazda here, but have been coming for service for the last 2 years. I am very pleased with the service department in comparison to Mazda 112. The staff is extremely professional and courteous. They service my vehicle quickly and offer very competitive pricing with their coupons and offers. When I had an unusual issue with my car wheel paint, the service director Ken stepped up and got my issue addressed quickly. We were extremely pleased with the outcome and not having to deal with Mazda customer care. Very happy customer here. read more

Just had a great experience here, having some factory recalls performed on my Suzuki SX4. Bright Bay is one of the very few remaining Service Providers for Suzuki. I arrived without a scheduled appointment, assuming parts would have to be ordered and was pleasantly surprised when the Service Dept. eagerly assisted me in determining all the outstanding recalls for my car, while the Parts dept. quickly determined that all required parts were in stock. Thankfully, They were able to squeeze me into the afternoon schedule. The Technicians were friendly and very professional answering all my questions thoroughly. I was confident my car would be treated carefully and that all tasks would be performed per factory spec. Gary and the entire Service Team at Bright Bay set-the-bar for the Dealership experience! read more