Okay service Excellent repair, Car looked brand new again! Took forever to complete. read more

AVOID! If you are in an accident and the police call R&U to tow your car, DO NOT let these guys take it. We were in an accident, these guys were called on behalf of the police, and the driver Ronnie asked us where to tow the car. We had an autobody in mind and gave him the address. He promised to have the car delivered to our autobody in 20-30 minutes. This was on a Friday ... only to find out on Monday that the autobody we wanted the car towed to never received the car. Despite telling us that he would take it to OUR autobody, Ronnie took it back to his .. and did not inform us. I called them to find out where my car was, spoke to Nick, and he told us that they are required to take the car to their body as it's a local law .. but that's NOT true. And why did they not tell us this when they took the car??? It then took me 3 days, multiple phone calls and a trip to their shop to sign my car for release to our desired auto body. Forget the amount of charges applied to tow the car just 5 miles to HIS shop, and then they charged an insane amount of money to leave our car parked on the curb near the Bellmore train station for multiple nights as our car was held captive, letting the fees continue to rack up. Do your research. There's likely a good reason they have been in business for 30+ years and do not have a BBB accreditation. Experiences like mine may help explain that... read more

My experience was so much better than expected. How many businesses can you say that about? They got me into a rental car immediately. Everyone I spoke to for any reason was polite, patient, knowledgeable & informative every time I called. I spoke with Ronnie, Nick and Stacey most of the time, but everyone as wonderful and my car looks beautiful! I was kept informed in detail and I will always go back to them if the need arises. read more

Someone hit my cat and took off. My son my car to r u auto body because he used them before. I am quite pleased. It took a little longer because my insurance company is out of state and they didn't understand New York insurance laws. Well after some back and forth my cat was released and looked like it did the day I brought it. I highly recommend this company for auto body work. Very professional and friendly. read more

I came to R&U for the first time after being rear-ended on the highway. I heard about them by word of mouth and was hopeful to establish a business relationship with a reliable mechanic after a few bad experiences with other mechanics in the area. Nick assessed my car, then immediately filed a claim with the insurance company and set up an appointment for the insurance adjuster to inspect the vehicle that same week. He provided me with a rental vehicle which was clean and detailed, in pristine condition, and I was able to leave the shop with all of this process having been started in under an hour. He regularly called me to update me on the progress of my repair and a tremendous amount of work was completed for my car in just a few short weeks, significantly faster than any work I have ever had done with any vehicle I have owned prior. When I picked up my car the quality of the repairs was impeccable, Nick and the owner were kind enough to offer me a free detailing job within 90 days after my repair was completed, and overall throughout the entire process they were incredibly courteous, professional, and competent. I want this review to be an unequivocal endorsement of their business. All of my future car needs while I reside in New York will go to them. read more

Came here to pop out a dent and light paint work. Was quoted heavy by one of the guys and then the owner, Ron, came to take a look. He said he would pop the dent out and touch it up for no charge. I was baffled and didn't believe but left the car with him a few days later. Dropped it off no hassle, he said just call after 12. Called after 12 and it was done, dent popped out and paint touched up. He refused any money because he said it was no big deal. I've come here in the past and have always had great service when I deal directly with Ron. read more

R & U Auto Body - Before - Auto Repair Near Me - Merrick, New York

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I've had my car repaired twice. The first time the car was hit by a postal truck. They sent a tow truck but I was scared to leave the car with them. Ron said he would tow the car to my house, no charge. Once they dropped off the car I decided to give him a chance. He sent the tow truck back and took the car to his shop. Then he got me a rental and he used his credit card. Now I was impressed. The repair took 2 months and after 30 days the post office said they would not pay for a rental over 30 days. Ronnie said don't worry, he'll take care of the rental. Long story short after 60 days the car was returned in perfect condition and there was no bill to pay. My advise to anyone is when Ronnie says don't worry, you have nothing to worry about. read more

Nick and his team are AMAZING!! My daughter's jeep was hit and destroyed. Nick and his team made a horrible situation for my family tolerable!! Nick helped with every aspect from the insurance claim to the rental car!! Nick was patient, professional, helpful and most of all CARING!! If I could give them 10 stars I woul!! read more

Ron and Nick at R&U have become more family than just the local body guys. Very helpful and they know their business. They are always willing to go out of their way to make sure your experience is as smooth and non-stressful as possible. Go see them. You won't be disappointed. read more

Could not be happier with the work done here!! Nick and Ronnie were gentlemen to deal with... no regrets! Will recommend them always!! read more

R & U Auto Body - Auto Repair Near Me - Merrick, New York

Stay away from this place. They over charge you and then ask u to commit insurance fraud. Got 2 other estimates and they were 1/2 the price of this body shop. Patrick the employee there made me believe I couldn't use a different place. Use bullying tactics! No stars but had to post 1 for review read more

I was in an auto accident years ago and brought my car to R & U. They were wonderful. This time I had a few minor scratches that I needed to be removed. Nick with his guys had the job done in no time. Nick is very pleasant and always up front with me. I have trust and confidence in R and U. There really is no better place to have your car repaired! read more

Wow! I went to pick up my car and didn't even recognize it. It looked like new! These guys are the best. All new parts, excellent craftsmanship. They took care of everything: dealt with the insurance company, even helped arrange a rental. They explained everything, and even when the parts were delayed in shipping, they kept me updated. Awesome job Ronnie & Mike, two thumbs up! I hope we never get into another accident, but if we do we are going to R&U! read more

My car was in a flood and began to mold and R & U went above and beyond to fix my car and respond to every question/ concern I had. When I got my car back it was like brand new! Very happy with the service I received and will definitely be recommending them to all friends and family. read more

Amazing amazing amazing work! Nick & Eugene were the nicest people to work with. Had dents in 2 doors from an accident and my car looks brand new. Work was impeccable and was completed in a timely manner. Not only that, I got 3 other estimates in the local area and they were all at least $400 more than they were! Highly recommend! read more

Amazing! My car looks brand new! Great customer service and very helpful. Would definitely go back.

I was introduced to R & U Auto back in 2015, by chance and I have been sending business to them ever since. Not only did the guys take care of me, they reassured me on every concern I had and really took great care of me. I've had the owner pay for my rental and told me if there were any other expenses that might be incurred, that he would take good care of me! As a man of his word he did just that! I wish there were more stars that I could give R & U, because they deserve it. As a Customer Service professional, I look to receive the service, I give. Not only did they meet my expectation, they exceeded it. read more

I had an accident in LI on 6/15/19, my car was towed to R&U Autobody. I live in the Bronx and the last place I wanted my car towed to was a shop in LI. It wound up to be the best place for my car. Even though my car was considered totaled!! Nick walked me through every step of the process. I would never haven gotten through this trauma without Nick. He is extremely knowledgeable about the insurance processes, and was able to guide me with some information that I would never had known about. I called Nick almost everyday and he never refused any of my calls. He was genuinely happy to help, even though he was not able to make any money for fixing my car. I highly recommend R&U, and Nick. read more

I love R U Auto body. This is the third time my family has used them and the second time I've used them. The second time I used them I couldn't not rave about them more. My car got hit while I was at work, I went to them after work, they told me to bring my car in the following Monday and it would be done that night. That's exactly what happened. Many auto body places will screw around with you. Not R U. I definitely recommend using them. read more

Shysters. Do not bring your vehicle here under any circumstance. They will give you the runaround for months on end.

This is the second review I am leaving for this place since they had my original review from over two years ago taken down. Stay away from this place. I took my car there a while back and the work they did on the car (which was supposed to take two weeks) took almost two months. Then when I went to pick up my car, there was a huge crack going all the way across the windshield which they "claim" was there when they got the car but was not part of the original estimate so I had to put a second claim in on my insurance policy. Btw....the window was not cracked when they got the car after someone hit my back bumper. Then there was a huge tear in the leather on the back seat (like someone had a knife in their pocket when they were cleaning the car) which they "claim" was already there. This place is the worst. There is a perfectly good place across the street which is where I brought the car the next time it needed work and they were amazing. If I could give them negative stars I would. read more

Biggest scam artists. Stay away. . They kept canceling the insurance adjusters to check the car out so they could charge more money for storage fees which are $75 a day. Who charges storages fee on your car while they are working on it. Car was supposed to be fixed in a week took almost two months to fix. He kept saying that oh this is wrong now and we need couple of more days. My car has so many problems since I have gotten back. They cracked my radiator and mess with the car. Never had any issues with the car before until they touched. STAY AWAY BIGGEST DOUCHE BAGS. I WISH I COULD GIVE NO STARS. read more

Bunch of scam artists!!! If you get your car towed here after an accident do not listen to these smooth talking crooks! They will not cover any costs of a rental, taking well over a month to repair your car and the owner is MIA. Mine was there for almost two months for a 14 day predicted repair. Stay away. It really is a shame that this tow shop is called For by local police forces because they victimize consumers. Stay far away! read more

R & U Autobody are amazing. Called them right as soon as my car got hit and they said bring it down. Had a loaner car waiting for me and Nick handled all the paperwork with insurance. I have a Ruby Red Mustang with paint that is very hard to match. When they were done, the car looked better than new. Thanks For a great job! I highly recommend calling them if you are ever unlucky enough to get in an accident. They made a bad experience of a car crash as smooth as possible. read more

Think twice before doing business with this establishment! R & U Auto Body was the tow company that was called to my accident site and towed my car. Even though I told them where I wanted my car towed I was told that it wasn't a big deal and they would bring the car to their shop and my shop could pick-it up not a problem. Never was I told at the accident site that they would need me to release the car to my own bodyshop. After leaving the accident site I was called by my chosen bodyshop that they would not release the car until I physically went to the shop and signed release paperwork. Mind you I live outside of the county of their bodyshop. When I called about not having been informed (because I would have followed the tow truck or not have had it towed) I was told I could fax a note with a copy of my driver's license to their shop. However, the fax would not go through. When I called again about the hoops they were putting me through to release MY vehicle I was told by Nick that they were doing me a favor and that they could make me come down and fill out the paperwork and that he has no problem dealing with a disgruntled customer. Finally we agreed on me emailing the documents but now they wanted a copy of my registration, license and a signed note releasing the car to my chosen bodyshop. Each time I dealt with member of this shop their requirements changed. Long story short I found out that the tow driver was suppose to have me sign the release form at the accident site and should not have put me through this. On top of being in an accident, not feeling well afterward these men had no regard for my well being and added more stress to my already stressful day. read more

Took them 2 months to "fix" my car. At first job was supposedly done then they said the reviwer needed to come again. I pick up my car and a part was still wobbly by the window. I called them back and was met with attitude. I was told call back in a week we'll order the part. Called back, guy flat out said we forgot to order. Well now since he put in the wrong item, it ended up breaking a clip by my window which I am now paying out of my pocket to replace. I dont know if it was bc I was a woman or a minority, but the customer svc was downright rude. I would NEVER recommend this place to anyone. Stay far away. read more

This review is long overdue. Had an accident in Long Island and these guys were there in no time. Didn't have a chance to blink. They took my car in for repair and and took about 3wks to repair , no LIE. Since my insurance wasn't covering all of the repair time , RU said they would cover what insurance Didn't. Do you think I received my check for the repair overtime. No!!!!!! Even after all is the badgering, calling them every other day And them assuring I would get my check. Still NO check! And my car has not worked the same since this repair. Deception at its finest. I don't usually write reviews but I had toooo. read more

Was very pleased with my car. It looked brand new. Nick and Ronnie offered great customer service. I will refer friends and family to this shop. I picked up my car before the time that we agreed on and was very please. Thanks Guys !! read more

What a fabulous experience I had at R U Autobody! The service was outstanding. The staff went out of their way to be sure that I was pleased with the results. So very, very helpful. I would definitely recommend them! read more

I was happy with the work they did, there was a delay in getting the car back. Communication was not great but in the end they provided a rental car for a long weekend when they couldn't have the car ready in time. The car looks like it is brand new, if you are OK with staying on top of them, the work gets done and The owner Ron seemed like a good guy. read more

Brought my car in for a minor accident. Needed a new Door Panel and Bumper. Also needed to paint the Hood over. Car sat in the shop for the first week with nothing being to done it. it was Basically collecting dust. Had to go back and forth with my insurance because they were trying to over charge for the work they needed to do. As of now (over two weeks later) my car is still sitting there and it may take as long as next week to get it back. DO NOT COME HERE. They will do anything to steal money from your insurance and then they take forever to actually do the work. I only gave it two stars because idk how my car came out. Will update when it's done. read more

I have been dealing with this shop for years but recently brought in my sons neglected car. Quality job, easy to deal with staff and the car looks brand new! Highly recommend. read more

Awesome awesome service. Nick and Ronnie are great. Extra ordinary work. Dropped my car and service was quick and fast. They also delivered the car back to me. read more

I received first class service at R&U. They helped me with every detail from the car rental to the pick up and drop off. The car looks brand new. I was even told to come back in 10 weeks to spruce it up. I would use them again (hopefully the occasion will not arise). Kathy S. read more

My car got hit in a parking lot right before a holiday weekend and a week before I was set to move out-of-state. I got multiple estimates and they all said I couldn't come in for over a week, which I didn't have the time for. Nick at R&U was so honest and genuine from the start. I explained what happened and he honored the best price I got somewhere else and said I could bring it in the next morning. They were all so accommodating and went above and beyond what they needed to do and made a tough situation so much easier. I would highly recommend them to anyone in need of repairs. read more

I had the unfortunate need co a body shop a few years ago and I have been around cars and body shop for most of my life. However,at that point of my life everyone had either moved away, retired, or died, and I. Was at the mercy of the tow truck driver and the shop they brought it to. When I went to the shop I gave it a good look around and they were well equipped for the job, and the boss said all the right things, including that he would get me a rental car. I told him that I didn't know I had that covered and he assured me I did,and if he was wrong he would pay for it. After I didn't know I had a concussion, broken back and neck, and it took them so long to get my car back that the insurance company actually sent me a hundred bucks. Anyway the job was acceptable after a few returns, he tried to stick me with three rental bill. The only thing that saved me is his partner was leaving him and backed me up. I, for one would never use them again read more

RUN from this place. They are con artists. My car was towed here after it was hit by another vehicle. It should have been totaled. They kept my car over 2 months telling me that they hadn't heard back from the insurance company. Then I get a call one day to pick it up. NOT ONLY did they NOT fix all the damage that happened bc of the accident they also created MORE damage. Letters were missing, the undercarriage wasn't bolted to the rest of the car, instead of replacing hubcaps they spray painted the shredded ones, all the tire valves were missing, and many many more issues! .... over 10K in damage on a car that was only worth 11K prior to the accident. Now its worth nothing, its junk, drives clunky, hard to maneuver, noisy as all hell. They never contacted me about estimate and just are concerned with profiting off their customers. They are practicing major insurance fraud and do a shitty job. DO NOT RECOMMEND. They have major attitude and are derogatory to me and talked badly about me while I was on a three way telephone conversation with Ronnie and the insurance company, they said I didn't know what I was talking about and that I didn't even speak English - I grew up with family and friends that own auto body shops and I am born and raised in NY. How do you treat your customers like this?? AWFUL place and AWFUL people. read more

Shotty work! And horrendous customer service! They used all used non-Honda parts and didnt replace my windshield properly so that the rubber seal came off within a week! The interior fabric is sagging now because of this! Not to mention they kept telling me they would have my car ready in 2 weeks! They ended up keeping my car for 2 months! I also got charged over $1300 in car rental fees after they told me they would take care of it several times! I spoke to Rich who told me to speak with the owner Ronnie... However, when asked when Ronnie would be in, he said he didn't know EVERY TIME I CALLED. I emailed them my bill from the rental place. Not even a reply. When i called again to speak with Rich, and i expressed my frustration, he told me "to do what I gotta do" to get the money back, which is go to small claims court! It's been almost 4 maybe 5 months and still haven't gotten my money reimbursed for the rental! Do yourself and your wallet a favor! Don't go here! read more

Worst service ever. I took my car there, a week later the insurance pays out the money. They stated it should take one week. Before I knew it a month had passed. So every other day I'm calling and stating I want my car and all there telling me is a couple of more days. I go to the facility and my car is still not put together. I mean really now it's a month and a half. Finally get the car back and I'm missing parts on my car. Parts that weren't involved in the accident. I took it back told them I'm missing brackets and that I saw them disassemble my bumper so why am I missing pieces. Also stated that there was noise under the car and that I needed a wheel alignment. They fix my bumper by tying cord on it. Brackets weren't replaced. Instead they drilled a whole and messed up my running board. Wheel alignment was never done. Noise still under the car. Now I find myself paying the dealership to fix my car. Do not do business with this company. You'll be very upset. read more

R & U Auto Body - So you can see the bull before you step into it. - Auto Repair Near Me - Merrick, New York

I got rear ended on a Saturday night and I was able to get the car towed to RU that night. Ronnie came in the following morning just to set me up with a rental car. For the rest of the time, I dealt with Nick, who couldn't have been more helpful, friendly, and professional. Nick handled everything with the insurance company and always kept me informed. My car looks and drives great. I would definitely recommend RU. read more