I went to get my tail light replaced after being swiped whilst parked. I've been coming here for…read morethe past five years and I have always had exemplar service. Cassandra in particular always takes care of me with a bright smile, congenial personality and she always makes me feel like I'm family. Communication is clear I always understand what's going on . Although it can be mind-numbing boring waiting for your car to be serviced., I find that time flies once I'm waiting. They have a nice set up for people -Internet connection snacks and TV. I was in Buffalo for a year and I never use any of the Mazda's Upstate because I really trusted this particular location . So thank you for taking care of my car as usual not only does it help to have reliable mechanics but having a customer service that really does go the extra mile is important! Thankyou ! see you soon .

Worst place ever brought my car here for service and they had my car for two weeks. They did…read morenothing same problems, same issues and also bad communication. There was something wrong with my suspension and they claimed I denied the service which I never got a called to decline anything, they were supposed to change The engine mount and they did not change anything only tighten screws and changed the rubber for the engine mount. Don't understand. How did these guys have my car for two weeks and did nothing ridiculous I do not recommend this place. But last but not least I was told I will get a call for what they did to the car. It's been literally two weeks and I still have got no call from the assistant manager which she told me she was gonna call me and never did just terrible.

It's a car dealership, it's going to be kind of a crappy experience no matter what you do…read more Having said that, it was a breath of fresh air to shop here after a bad experience at another dealership. I came in with a TrueCar price on a used car with nearly no miles on it. They honored the price (which, I'll admit was the sale price on the car at the dealership) and the taxes and fees added were actually LOWER than the estimated fees TrueCar gave me. We shook hands, called our car insurance, ran over to the bank, and came back ready to drive off that day. Once we came back, we were brought to the main building without much explanation to wait for, it turned out, the guy who does the financial and legal part and closes the deal. We were told "5 to 10 minutes" but it ended up being over 30, and nobody was able to tell us who or what we were waiting for until the guy was finally available. All things considered a minor bump in an otherwise overall positive experience. We came home that day with the exact car we saw online for the "excellent price" we saw on TrueCar.

Koppel was sold and its now called heights nissan expect rude and guetto service in person or over…read morethe phone and a change on prices that makes no sense at all i was told one price over the phone 1,800$ for a service and a part being change on my car when i went to pick the car up they had added another 150$ 1,950$ (total) to the price and when i told the lady that was my representative (natalie) thats not the price you gave me over the phone she changed it but that just made me think she could have easily charge me 150$-200$ less if she wanted to are they just making prices as they go?

brought my car here for a recall check and tire rotation. prompt service, comfy waiting area, free…read morewifi, snacks and coffee, and they washed my car before returning it to me. would recommend!

Walked in to browse the vehicle selection only to find myself in the midst of an argument between a…read moremiddle aged woman and the manager of the dealership (I asked who he was). Not sure what the argument was about but the manager's behavior toward the woman and the things he said to her were completely out of line. It's obvious he has no respect for women so I could never, with a clear conscience, support this business. I turned around and walked out. There are plenty of dealerships that would appreciate a hard working woman's dollar.

Since buying a car from Queensboro Toyota over a year ago, I've had nothing but good experiences…read morebrining my car into the service center. It's easy to schedule appointments and they service your vehicle as quickly as they can. Everyone there is extremely helpful and pleasant to deal with. They provide extremely detailed updates and information regarding the services provided. Can't recommend them enough!

After visiting several company dealerships, I found the Toyota Queens the best place to deal. They…read moreare really honest, friendly & knowledgeable. My sales representative Mr. Christopher was very helpful and offer us the best deal, very honestly. I definitely offer this dealership to everyone who wants to get the best cars, with the best offers and no cheating. Keep it on, coming again for my next car.

Process of returning the car was fast and easy. The rep Mr Mahi was patient and knowledgeable in…read moreinformation shared with me. He follow up, was very attentive and kind. I will do business with Paragon Honda again because of its service and representation

We've bought and leased cars from multiple dealerships across New York, New Jersey, and…read morePennsylvania, and none have come close to the level of service, professionalism, and transparency that the team at Paragon Honda provides. Big shoutout to Josiah for always being accommodating and consistently going above and beyond to make the process smooth and stress-free. If you're looking for a car, it's worth taking the time to visit Paragon Honda, tell them exactly what you're looking for and what your budget is. They genuinely work within your parameters and earn your business with class. Although the entire team here is A+, ask for Josiah and thank me later.

Beware of this place and trust the other reviews. I made the mistake of not checking Yelp first…read more Northstar should get No-stars. I found a car online. Their site said one price and then when I arrived the car was $3500 higher as the base! Then additional fees were added that were either not mentioned or hidden on their site. They are shady, shameful, and wasted their time and mine. These folks don't deserve your hard earned money.

I recently purchased a car from this dealership and unfortunately, my experience after signing the…read morepaperwork was extremely disappointing. I worked with Malik, and on the day I finalized everything, I was promised that the car would be delivered to me. That delivery never happened. We were texting back and forth about it, and then suddenly his phone was off for about three hours. I genuinely thought I had been scammed and even went as far as canceling the insurance on the vehicle. He later called back saying his phone had died, but instead of delivery, I was told I needed to drive from Brooklyn to Woodside, Queens at 9 PM to pick up the car. I didn't get home until 11 PM. On top of that, I was given two keys, but one of them did not even belong to my car. When I brought this to his attention, I was told that his manager would not fix the issue because I "got a good deal" on the car. Mind you the key is $1,000. I attempted to contact the manager several times and never received a response. There was also an issue with the driver-side speaker not working. They initially agreed to fix it and said they would order the part, but after that conversation, they completely stopped responding to me. Overall, once the sale was completed, the customer service completely disappeared. Based on my experience, this dealership operates in a very unprofessional manner and does not stand by its word. I would strongly caution others before doing business here. I will be filing a complaint with nyc dmv next.

I am pleasantly greeted by the manager; Aaron after being directed from the car rental door around…read morethe building by a representative. Apond entering the sales department; which exudes an aura of calm, I was matched up with a concerned sales professional who was interested in what I was looking for in a new car. My specific need was a 3rd row that could accommodate my 3 grandson's. The SUV she thoughtfully suggested happened to be the one. Other features also stood out. I have this thing about lifting the hood to observe and listen to the engine running. Apond looking at the next vehicle with a 3rd row, before I entered the driver seat, Rose put the hood was up for my visual and hearing the motor run inspection. For me along with no pressure sales, I appreciated Rose's concern for me ;the client to be pleased with the process. A pleasant car buying experience was the result of me being blessed with Rose's expertise and genuine concern for providing the client with positive outcome in the sale. Great job!

Peter, Connor, Brian and the whole team are amazing!!!! Peter is a Angel. My life took a great kick…read morein the Ass last year and Peter was with me all the way! They are all very Professional and Human.

I had a very good experience purchasing my car at Shah jee motors. This location may be smaller…read morethan most however the customer service is definitely what makes them stand out most in my opinion. Not like other dealerships where there's 50 employees running around and they're rushing you into making a bad decision and making up lies and false information to make you spend more. At Shah Jee Motors I was greeted and not rushed and helped every step of the way leading to the purchase of my new car. They kept their word and I left not feeling taken advantage of and that's very important for a hard working person like myself whom only has one day off of work per week. My time is valuable and they were very informative and made the process easier than most. So if you're looking for good customer service and comfort with good priced vehicles. Shah Jee Motors is the place to go! -EP-

Great people helped me a lot Got a 2021 Honda CR V they helped me through the whole process thank…read moreyou shah jee

I had an extreme patient, knowledgeable, understanding, low key salesperson Daniel Ruffin. I am a…read moresenior citizen so I was concerned about dealing with a car salesperson. He didn't rush me to make a decision I was anxious about leasing a new car, with all the new devices. Had my last car for eight years. Daniel spent time explaining them to me. The price was fair. Did go to other Sabaru dealers so had ideas about pricing. The rest of the staff was very accommodating. In addition, they have a person who works with new car owners to help them learn more about the devices. I was very happy to know. . I have the Outback for one day and so far so good. I am getting use to it. I strongly recommend Daniel , if you are interested in getting a Sabaru. HP

Worst sales team and general manager. Tried to make a deal on a 2025 WRX 2 weeks ago . the process…read morestarted when I inquired for this car online earlier in the week , stating on my inquiry that I could not talk on the phone during the day and could you email me since I work 10 hour days as I am not allowed to be on the phone during work hours . I got a few basic emails that said call and we can talk. I sent another email back asking some questions. Pretty much those responses were not getting me the information I wanted . So i decided To ask them to give me a phone call after 3:30 on a Tuesday or Wednesday, I never got a phone call.. I decided I would drive drive all the way into the city from Hudson County New Jersey to try to make the deal on early Saturday morning . I was introduced to a salesman who was a very nice guy. But seem to be a little new at the job , we started talking numbers. I knew what I wanted to pay but we were off on the price to make a deal by $200. And after the salesman went back-and-forth to his manager seven or eight times with the deal I wanted , they stayed rock solid for $200. I wanted the car for 41,000 out the door, they would not budge off of $41,200. Then I was like OK I'll pay the 41,200. Then The car I was trading had aftermarket wheels. I asked the salesman if they could swap the stock wheels back on to my trade. I had the stock Wheels . i just needed them swapped and wanted my aftermarket wheels back. He asked the manager and they said, no, but we can get the shop to do it for you and you could pay for it. Which I was shocked they wanted to charge me to do this. I'm buying a $40,000 car and you can't get this done for me as part of the deal. I have done deals like this at other dealerships, on other new car deals. Never had a problem. So I ask how much would it cost me. So the salesman proceeds to calls the service shop and they say they will charge me $250 to swap my stock wheels back on. But they can't do it that day. I was still in shock that they wanted me to pay and could not put it in the deal for me.. Every other dealer has done this for me in deals and never had a problem switching wheels for me at no charge and throwing it into the deal. So i say.... OK, you know what keep my Wheels. I just want the car at $41,200. I was getting very aggravated and frustrated at this point. But I wanted the car. So i said fine lets do this. I was their first customer in the show room on a Saturday morning 9am . I said I want to take the car home today. To my shock, i was told Well you can't have the car today. We have cars in front of you we have to prep to deliver today. You have to come back sometime next week. I looked at the salesman and said I drove all the way from Hudson County New Jersey to buy this car. They still told me no , I had to wait . Now mind you the car was on the showroom floor and was clean and ready to go.. Absolutely terrible. I have never seen a dealer, especially if you're the first customer of the day. Tell me that I could not have the car. To me i though car sales 101 , never let the customer leave . I can understand if it was late at night, but it wasn't. I was the first and only person there.. And if you think I'm not telling the truth about the deal. I have a picture of the work up of the deal with the numbers on it . They Would not budget on $200, would not throw in swapping the stock wheels back on wanted to charge me $250, would not give me the car the same exact day and wanted me to travel back for it later in the week. Never been treated like this at a dealer . And I was polite and calm the whole time. So we did not make a deal. I got up to leave and they did not even try to stop me. I decided I was going to go to another dealer in engelwood NJ . Which I should've just gone to in the first place and not made the trip over to New York. I made a deal in NJ in about 30 minutes, not only did I get a better deal, but I also got an extended warranty for five years, five free oil changes. The dealer volunteered to swap my wheels off my trade-in for free and they threw in the extended armrest on the WRX . I was in and out of the second dealership within three hours. had my new car that day. Koeppel is the worst run dealership I've ever seen in my life absolutely terrible. I never even got a follow up call from the dealer asking if we could figure out how to make a deal. I don't know. Maybe they just didn't like me. Absolutely shocked and disappointed.