I scheduled appointment online and dropped my car off around 7:30 in the morning. There is a dropbox to put your keys. I called to follow up on my service and the woman was so informative. I picked up my car the next day on Saturday and it was a quick and easy process. I even received a voucher for a free exterior car wash! read more

Mazda of Valley Stream - Car Dealers Near Me - Valley Stream, New York

Two years ago I was in the market for a new vehicle, and I went into Mazda Valley Stream around 6 PM on a Thursday evening and the vibe inside was so strange. I asked a few questions and I left because the feeling was that they were closing, and they did not feel the need to engage. Now I am in the market for another vehicle. I decided to give Mazda Valleystream a second chance because I am interested in purchasing a Mazda, suffice to say I just walked in was looked at directly in the face by no less than four people was not greeted in anyway. I went up to all four vehicles that were in the show room and looked at them. A young man putting out Christmas decorations said hello we exchange a few words. He also did not engage. Was he a sales person? Was he a porter? Was he the owner? I will never know. I walked out, and nobody stopped me wow. read more

Cesar car sales man very was rude should be fired. Customer Service stinks. . Buyer beware. You have been warned! **UPDATE I filed sent complaint to MVS Dealership never heard back. Like here call us but no results? read more

Buying/leasing a car is a hassle. I know this because I'm on my 5th lease. The staff at Valley Stream Mazda make this process stress free. This is my 2nd lease with this dealership and I had the pleasure of working with Stephen. He is one of a kind and truly an exceptional human being! He made this process so easy and went above and beyond in so many ways. You can tell he takes great pride in his work. I also get my car serviced here and am pleased with the service. I've leased with other car dealers and they only care about making money off of you. This might not be the flashiest dealership, but they get the job done and done correctly. Thank you to the staff here especially Stephen and manager Dave! read more

Mazda of Valley Stream - Stephen gave us a lucky coin for our new car...what a great guy! - Car Dealers Near Me - Valley Stream, New York

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Terrible experience. The dealer Cesar doesn't know how to speak to people. Told him I was going through a broker and wants to tell me I wasted all their time meanwhile they were quoting me $5000 more than the brokers. Dont go near this place especially the dealer named Cesar. No respect at all for their customers. Ill never come back to this place and neither should you. read more

And JOHN S budiness manager responds and to call the dealership to resolve the issue and they never heard of JOHN S. no one knows who is the general manager of Mazda. The warranty company says mazda has to issue my refund. Mazda sakes manager says i have no warranty. What a scam this place is. John S if you are so concerned you should call me - that would be good customer service. read more

The worst service location. Serviced my car, within a month almost all of the oil drained due to a leaking drain plug. They didn't want to reimburse for the sh*t job they did and on top of it their service manager ruthie is rude as hell. Zero customer service. Take it or leave it type of attitude. I wouldn't even give 1 star. To clarify, this one star is for their service department. Sales dept is alright. read more

I purchased a 2021 Mazda cx30 last year from Mazda of Valleystream. The young lady who helped me with the whole process was named Courtney. She made the process easy and was able to answer all the questions that I had. I decided to go with Mazda because my Dad always drove one. Everyone who works here is very friendly and helpful. Don't hesitate to visit if you are looking for a car. 10/10 definitely would always recommend. read more

I was late & they still took care of me , got to do my test drive of cx-70 too. I appreciate them 1000% ! No complaints read more

This dealer is dishonest and mazda overall is selling cars which have known defects. However they pay you lip service, wont admit there is a problem and coverup for Mazda. I am going back to another manufacturer where they dont use cheap mexican and Chinese parts and fix problems with their vehicles. read more

I brought a 2021 CX 9 with 12,900 miles. Now I regret my purchase. I should have paid attention to the signs and ran away. The sales rep was too busy on his phone the entire interaction, and he got frustrated during the negotiations. If it wasn't for the sales manager stepping in and offering a better deal, I would have left. Not to mention, he was vaping in the showroom while we were waiting to see the finance manager. To my surprise, the next day, I realized they gave me the car with no floor mats. When I called my sales rep, he told me that the manager would reach out. No one called. 13 days later, I caught a flat. When I took it to a tire shop, the inside of the Tire was disintegrated. I then had had all four tires checked, and they were all damaged. What a waste of money. Never again. read more

I got a CX 30 yesterday at this dealership, Kareem was my salesman, he was professional, and answered all my questions. I gave this review four stars not because of him, but because of my experience with the finance manager. I understand he was doing his job and trying to make the most money for him and the dealership, but he was trying to push stuff to make the amount go higher and providing bs reasons when he was fluctuating the interest rate and monthly payments. My overall experience with Kareem will definitely bring me back here, and recommend others to him. read more

Mazda of Valley Stream - Car Dealers Near Me - Valley Stream, New York

My name is Agustin and I just wanted to show appreciation to Brian in the service department. I've been going to Mazda of Valley Stream since 2020. Out of many car dealerships I've been through this by far is the best one. Brian I recommend anyone going to. He's very professional and till this day every time I've had to drop my car off I'm in and out. Thank you Brian for your professionalism. read more

My salesperson Courtney was so GREAT to deal with !! unlike other car sales people ,there was No pressure !! she got me an AWESOME deal. 5 STARZ to Courtney & MAZDA OF VS !!! THANKS !!!!! read more

One of the most inept, incompetent and unprofessional dealerships I've ever had the misfortune of walking into. On 6/17/24 we negotiated a lease and was told by the salesperson Kareem the last payment would be covered by the dealership. He said we should pay it and we would be reimbursed by check in the mail within 30 days. All paperwork noted this and Kareem filled out paperwork which stated the last payment would be reimbursed. I called and spoke to GM Kevin Persaud to no avail. I went in person and spoke to Kareem and Kevin on 7/29/24. Kevin denied he approved it and said he wasn't even there that day which was a lie. All while the salesperson Kareem agreed it was part of the deal. Kevin told me I should calm down after he continued to lie. This is FRAUD!!! Incompetency and arrogance like I've never seen before. Do not, and I mean NOT Do business with Mazda of Valley Stream. read more

I had the WORST experience in sales. Manager Kevin was very disrespectful to me. I wanted to lease the car with Courtney, a salesperson, but I couldn't give them the business because of how the manger treated me. read more

I'm looking to upsize to a 3-row SUV and was interested in test driving the CX-90. I called Mazda of Valley Stream, asked if I could test drive the car and made it clear I wasn't buying anything that day. I was told I could come in and they even supposedly made me an appointment. I then drove the 25 minutes to the dealership where I was greeted by a condescending old man who said he was not interested in giving me a test drive if I wasn't in the market to buy right now. Now, that would be fine if that was their policy and they TOLD ME THAT ON THE PHONE WHEN I ASKED IF I COULD COME FOR A TEST DRIVE. Instead, I ended up just wasting a chunk of my day for no good reason. How utterly and unapologetically disrespectful of a potential customer. You can't put on even a veneer of good service like most car dealerships or any respectable business? Disgusting. I suppose if any good came out of this experience it's that I know never to do business with this dealership and tell everyone I know to do likewise. read more

I recently bought a 2025 Mazda CX5 and the everything was exceptional. From start to finish, the buying process went very smooth. My salesman, Kareem was knowledgeable and on top of things. I had an issue with my address matching on different documents and he helped me through the process of getting everything corrected. I highly recommend him and everyone at the dealership. read more

I had an extremely pleasant service and buying experience with Mazda of Valley Stream. My father and I purchased a brand new 2020 Mazda3 Hatchback from this dealership approximately 1 year ago. It was a fairly painless, transparent, and good-faith buying process. I recall the sales manager being extremely helpful, and the dealership also keep's an excellent selection of vehicles. I say this because my father and I were in the market for a new stick-shift Mazda3 (which is very rare to find) and this dealership had three manual Mazda3's in stock! Our Mazda is also the perfect specification, and we have since been very happy with our purchase. I made the mistake of taking my Mazda3 to Koeppel Mazda for windshield damage. Koeppel was not transparent about their process with fixing my car, basically lying to me that it would be their technicians fixing the windshield (when it is really an aftermarket company). On top of this, a customer backed up into my vehicle at Koeppel, and Koeppel's service manager was rude, secretive, and downright disrespectful to us as customers. They are an extremely negligent department. I say this because Mazda of Valley Stream was 10x better of an experience. We called ahead, scheduled a date for our first complementary service. Our service advisor was prompt in meeting us inside the dealership, gave us a correct estimate for the service costs and time to complete the service, and even complemented the rarity of our automobile. The service, which included an oil change, inspection, and computer module reset took less than 2hrs and was the most convenient and prompt experience yet. Our service manager even provided us with a voucher for a free car wash. If you live in the NYC area, Mazda of Valley Stream is worth the drive to get your car taken care of. read more

Mazda of Valley Stream - Car Dealers Near Me - Valley Stream, New York

THIS IS STRICTLY FOR SERVICE! I arrived at 8:10 am for my appointment last week Wednesday morning. I have a scrap on my wheels. And I was in disbelief to encounter a service individual to be this rude on such an early morning. I brushed it off and gave the key, and confirmed the car. I came across him upon pulling up to the dealership lot the next day over the 24 hours gap period I was given to pick up the vehicle; 1:50 pm to be exact. And Brian's display of rudeness slowly and slowly started to escalate. We went back and forth about why I was there since he didn't call me first, but then I was only there because he said to come 24 hours later, two past noon for extra time. After miles of frustrated back and forth conversation, I had decided to take the vehicle with me, so I didn't have to deal with him anymore. My question to Mazda is, I have tires and wheels insurance package, and that's not the problem, so why are you allowing this guy to be the problem? My brand new vehicle is only three weeks old! I'm not sure what happened between him and his buddies at the mechanic. They returned the vehicle to me with scratches and chips, which, if I were to sell them the vehicle, it would have cost me thousands in decreasing value. The oil grease fingerprints from the steering wheel and surround was easier to remove. Hopefully next time they can return my vehicle back to me the same way I gave it to them. read more

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My daughter purchased a vehicle from Mazda and I accompanied her. She ended up getting a good deal and was assisted by many very good employees there. But I have to say, the Star of the Show was Steve. As soon as we walked in, we were greeted by a smile and calm demeanor which belonged to Steve. He was upfront with all the information and you knew in your heart that he was sincere and not trying to pull anything over on us. If anyone is shopping around for a Mazda, by all means, go here and see Steve!!! read more

6/2020 - Came back to return my lease and of course my expectation continued to be blown away. Mohamed (sales specialist) guided me through my lease return and helped give me a great deal on the 2020 Mazda Miata :) :). I would highly recommend this place to anyone especially Mohamed for his outstanding customer service, understanding of his client's needs, diligence, and professionalism. Thanks so much! 7/2016 - Moe, Craig, and Mike Gitto were the main reason I decided to go with the Mazda. After doing my research, I was set with getting the Mazda 3 Hatchback. The stigma and stereotype of pushy/arrogant/cliche car-salesmen is the reason most folks dread going to a car dealership. I'm happy to say that Mazda of Valley Stream was the best experience I've had at a car dealership, and I can't wait to recommend a friend to stop by. read more

Mazda of Valley Stream - Car Dealers Near Me - Valley Stream, New York

I had an amazing experience at Mazda. Kareem was a wonderful salesperson to work with. He was patient, knowledgeable, friendly and respectful. He thoroughly explained every detail about the car. He made the leasing process extremely easy. I would most definitely recommend this dealership. I also had the pleasure of speaking with Kevin the GSM, who confirmed the overall experience as being nothing but positive. He also sent me the most delicious "thank you" brownies!!! read more

Poor CustomerService. I had an appointment today, 8/21/24 at 8:30 and was promised a loaner car when the appointment was made. I arrived before 8:30 and the chaos began! I originally had scheduled an inspection, oil change and repair the glitch in info center screen. I was told that they didn't have any more loaners left for me. Marsha, the representative told me that the office made calls last night to alert the customers that there weren't any loaners available. I was never called and alerted. I don't know how you get on the call list, but clearly I don't meet the criteria. The manager assured me he would take my car in first. I waited over an hour, for them to tell me that they needed a part. They would call for approval of the part. The part was approved and I asked Marsha how long it would take to install the part? She told me at least an hour. I told her I couldn't wait any longer. She had the nerve to accuse me of wasting her time! What about all of my time that was wasted? She was very rude and unprofessional . I suggested paying for my Uber for the inconvenience several times, that was not an option. I took my car and drove home. There could have been so many professional suggestions, but they weren't anywhere near Valley Stream! I am surprised that service has become so bad. Previously Mazda Of Valley Stream has been excellent. This will obviously be my last experience there. I have heard wonderful reviews from Wantagh Mazda. By the way, the last two times I've been to Valley Stream Mazda there been other customers losing their minds. The writing is on the wall! read more

I just purchased my new car and I dealt with William. He was a pleasure to deal with. I was given the price of the car and no games were played. I walked out of 3 other dealerships because they played price games, like: "internet price", different prices from website to actual price etc. William was straight with me and no games. Overall a very good experience. read more

Mazda of Valley Stream - Car Dealers Near Me - Valley Stream, New York

I dealt with Mohammed. At first he seemed helpful until I told him my budget, and that I was more interested in a used car, he gave a printout with a few cars, which I wanted to discuss with my spouse and when I followed up with him, most of the vehicles were sold so I ask him for an updated list and he wasn't interested in helping instead directed me to the website for more searches.. read more

Review for SERVICE DEPARTMENT ONLY: I will never return to this dealership again for maintenance. The area is sketchy as fuck (I got more than one remark from people in the area while I was just waiting on the street scrolling through my phone), the employees were rude and not respectful of COVID policies (almost none were wearing a mask and seemed amused that I was--with the exception of one very polite gentleman), they wanted an exorbitant amount for a simple repair that's 100% a Mazda defect, and they had a fucking attitude throughout. I was thrilled when I finally drove off their stupid lot and I won't ever be returning. All I'll give them is that the wait time was not the worst (but not great, either, for simple maintenance--about 2 hours all in). I will absolutely, without a doubt, go to any other Mazda dealership on LI. Never again. 0/0 stars. Fuck this place for service forever. read more

Don't bother buying any extended warranty, they'll do the work but they're apparently busy for a week so unless you have a second car or can take off work for a week you're screwed. read more

We had a great buying experience at this dealership. They had the exact CX-50 color and trim we wanted in stock, were very fair, and our salesperson, Mohamad Hanif, was fantastic. It was an extremely smooth transaction. I highly recommend that you stop and see Mohamad if you are considering a Mazda. read more

Mazda of Valley Stream exceeded all of my expectations when it comes to auto dealerships. Kevin and Kareem were my sales people and they were amazing! I could not have had an easier car buying experience!! We were able to do all of the paperwork online which saved a ton of time. Also Kareem took care of working with my insurance company and getting me my financing. Everyone knows that buying a car in this covid climate is difficult but with Mazda of Valley Stream, you will get the best customer service and a very fair deal. They even purchased my lease return from me and I ended up making some money off of it! They are very fair with appraisals and have lots of new car inventory. I told them what I wanted and they had it! I ended up leasing a new Mazda CX-5 Reserve in red. I cannot tell you the amount of compliments I have received on this car. I already have a few people at work that want to get the same exact car! It is a great vehicle and has everything you need and then some. Kareem took the time to make sure I understood all of the tech in the car and made sure that all the settings that I like were setup. Kareem knows this car inside and out!! The CX5 is a great vehicle at a great price point!! I highly recommend Kareem and Kevin at this dealership because you will be taken care of like family! read more

Stephen and Kevin (manager) made my first car buying experience as easy and effortless as possible! You can tell that the staff's main goal is to keep their customers happy because they truly go above and beyond. I'm so in love with my new 2021 Mazda 3. Shout out to Stephen for being so welcoming and making the process as smooth as possible. He even stayed past store closing to thoroughly explain the features in my car to me. Kevin is the best too! I would highly recommend Mazda of Valley Stream to my friends + family. read more

Mazda of Valley Stream - Car Dealers Near Me - Valley Stream, New York

Cesar was very patient with us through the entire experience, and he went above and beyond to ensure we got the car (interior & exterior) and model we wanted, and he also worked with us on the financials. We are very happy! read more

When my car died I returned to them as I had a good experience with my wife's lease. The salesman Kareem Haniff was great. I would recommend him in a heartbeat. The manager and the finance guy were a little shady. Wrote up a contract with a nine percent interest. As I said my car died so I was in a pinch. When I got home I saw the interest rate offer was 3.99 percent. I went back and confronted them. They said they were going to call me. What finance person on the planet doesn't know his numbers. Usually it's the people sitting across from them who don't know the numbers. Buyer beware! Know the numbers read more

Worst dealership ever. Misquoted a lease as 10K miles when we negotiated 12K. Will never shop at any Mazda again and definitely not this one in Valley Stream. The guy that was super scammy was Kevin and I highly recommend you double-take his fake salesy personality and see through him. read more

I LOVE EVERYTHING ABOUT MAZDA OF VALLEY STREAM! I just want to start with the fact that I drove 3 hours to this dealer and was greeted with such respect! I started searching for a car online and was unable to find one in my price range to fit my family. I emailed Mazda of Valley Stream and Ayesha reached out right away. I told her my situation and she assured me she would do what she could! The very next day I got a call from Tom who again assured me I was in good hands.. I truly was! The atmosphere is wonderful the costumer service is exceptional. So I arrive at the dealer and was greeted and pointed in the right direction! William greeted us a few moments later and walked me through my car..literally the most knowledgeable person I could've asked for. He went bumper to bumper explaining everything and answering all my questions! A Super kind human being! Once that was finished he brought me in to cross all my T's and Dot the I's. I met with Tom following this! He was exceptionally knowledgeable, understanding, kind and hilarious! Everything you would want to feel safe making a big purchase! He treated us like family, explaining everything in great detail and taking care of us! If your in the market for a car this is the place to go! Thank you so much Valley Stream! read more

Mazda of Valley Stream - Car Dealers Near Me - Valley Stream, New York

A family member of mine who has preexisting health conditions and is at high risk during COVID wanted to purchase a pre-owned vehicle from Mazda of Valley Stream. The vehicle was well-priced and exactly the spec they wanted. We spoke to the front desk and sales people multiple times over three weeks who were all very friendly and helpful but the sales manager seemed intent on making it difficult for us to conduct a third-party inspection and purchase the vehicle. First, they stated that someone from the inspecting facility would need to pick up the vehicle(which is unusual), then they said the inspector would have to perform the inspection on the vehicle without leaving the facility(which doesn't make sense), and then when I had all parties aligned I was told that my family member would not be able to complete the transaction without coming in in-person, which is why we were going through all of this in the first place. The sales manager is clearly quite insensitive and unaccommodating and I would not waste my time with this dealer ever again. read more

I recently purchased a vehicle at this Mazda location and it was the most pleasant experience. Kareem was extremely knowledgeable, calm and easy to work with! In the future, I will definitely be going back to him! read more

First time here and extremely pleased with the exceptional customer service that Mr.Mohamed Hanif provided. We went in to look and within minutes we knew what we wanted . Mr Hanif was very patient & attentive and not only answered our questions but offered information that was useful and we would of not known otherwise had he not guided us. He dotted all the i's and cross all the T's making this purchase one we were able to breath easy with and enjoy the moment. And before I forget I actually emailed him at 1 A.M and asked him if he can do something like balloons when we pick up the car (a gift for our daughter and as you see in the pic ,balloons and a big Red Bow ! Wow what else can I read more

Came here for an oil change today. Brian, the service advisor at the front desk was phenomenal! Very hospitable, friendly and welcoming. The service waiting area is very clean, with a big tv, leather chairs, fresh bagels, water and a k-cup machine. I am very happy with the service and I even received a text that included a video of the service on my car. So so awesome! CJ performed the service and I am very happy with the fast response! I am very grateful for Brian's welcoming presence and I was very pleased with the service! I will definitely be back for future service at this location! read more

This is my second time leasing with Mazda of Valley Stream and I will continue to lease with them! The customer service at this location is phenomenal. Eric is the best and has a great team! I worked directly with Mo both times leasing. Mo was INCREDIBLY helpful throughout the entire process. He went above and beyond to ensure that the process went smoothly and was there to answer any questions I had, in a timely manner! He handled everything for me throughout the entire process and I felt very taken care of! Seriously I have never experienced such professional and great customer service! On the day I picked up my new car, Mo took his time with me to ensure I had a great experience, and all my needs were met/questions were answered. I felt very taken care of. Tommy took his time helping me with all the paperwork. I love my new 2023 Mazda and all the cool new features of the car! Thank you! read more