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    Mazda of Valley Stream

    3.2 (108 reviews)
    Open 9:00 am - 7:00 pm

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    Stephen gave us a lucky coin for our new car...what a great guy!
    Michelle A.

    Buying/leasing a car is a hassle. I know this because I'm on my 5th lease. The staff at Valley Stream Mazda make this process stress free. This is my 2nd lease with this dealership and I had the pleasure of working with Stephen. He is one of a kind and truly an exceptional human being! He made this process so easy and went above and beyond in so many ways. You can tell he takes great pride in his work. I also get my car serviced here and am pleased with the service. I've leased with other car dealers and they only care about making money off of you. This might not be the flashiest dealership, but they get the job done and done correctly. Thank you to the staff here especially Stephen and manager Dave!

    I got a CX 30 yesterday at this dealership, Kareem was my salesman, he was professional, and answered all my questions. I gave this review four stars not because of him, but because of my experience with the finance manager. I understand he was doing his job and trying to make the most money for him and the dealership, but he was trying to push stuff to make the amount go higher and providing bs reasons when he was fluctuating the interest rate and monthly payments. My overall experience with Kareem will definitely bring me back here, and recommend others to him.

    D B.

    I had an extremely pleasant service and buying experience with Mazda of Valley Stream. My father and I purchased a brand new 2020 Mazda3 Hatchback from this dealership approximately 1 year ago. It was a fairly painless, transparent, and good-faith buying process. I recall the sales manager being extremely helpful, and the dealership also keep's an excellent selection of vehicles. I say this because my father and I were in the market for a new stick-shift Mazda3 (which is very rare to find) and this dealership had three manual Mazda3's in stock! Our Mazda is also the perfect specification, and we have since been very happy with our purchase. I made the mistake of taking my Mazda3 to Koeppel Mazda for windshield damage. Koeppel was not transparent about their process with fixing my car, basically lying to me that it would be their technicians fixing the windshield (when it is really an aftermarket company). On top of this, a customer backed up into my vehicle at Koeppel, and Koeppel's service manager was rude, secretive, and downright disrespectful to us as customers. They are an extremely negligent department. I say this because Mazda of Valley Stream was 10x better of an experience. We called ahead, scheduled a date for our first complementary service. Our service advisor was prompt in meeting us inside the dealership, gave us a correct estimate for the service costs and time to complete the service, and even complemented the rarity of our automobile. The service, which included an oil change, inspection, and computer module reset took less than 2hrs and was the most convenient and prompt experience yet. Our service manager even provided us with a voucher for a free car wash. If you live in the NYC area, Mazda of Valley Stream is worth the drive to get your car taken care of.

    Scratch

    THIS IS STRICTLY FOR SERVICE! I arrived at 8:10 am for my appointment last week Wednesday morning. I have a scrap on my wheels. And I was in disbelief to encounter a service individual to be this rude on such an early morning. I brushed it off and gave the key, and confirmed the car. I came across him upon pulling up to the dealership lot the next day over the 24 hours gap period I was given to pick up the vehicle; 1:50 pm to be exact. And Brian's display of rudeness slowly and slowly started to escalate. We went back and forth about why I was there since he didn't call me first, but then I was only there because he said to come 24 hours later, two past noon for extra time. After miles of frustrated back and forth conversation, I had decided to take the vehicle with me, so I didn't have to deal with him anymore. My question to Mazda is, I have tires and wheels insurance package, and that's not the problem, so why are you allowing this guy to be the problem? My brand new vehicle is only three weeks old! I'm not sure what happened between him and his buddies at the mechanic. They returned the vehicle to me with scratches and chips, which, if I were to sell them the vehicle, it would have cost me thousands in decreasing value. The oil grease fingerprints from the steering wheel and surround was easier to remove. Hopefully next time they can return my vehicle back to me the same way I gave it to them.

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    Page 1 of 3

    Ask the Community - Mazda of Valley Stream

    Review Highlights - Mazda of Valley Stream

    I also had the pleasure of speaking with Kevin the GSM, who confirmed the overall experience as being nothing but positive.

    Mentioned in 27 reviews

    Read more highlights

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    I've been going to this place for the past 3 years and it never fails to disappoint me…read more Today I went in for tire rotation and oil change. It took 2 1/2 hours before I decided that I was gonna check on the car, during the timeframe I was sitting there I got no update, on what was happening with the car, but this is not unusual this is the norm for this location. I asked if the car was ready. Advisor said give him two minutes 20 min passed still nothing. I got up and went to advisor he Said it's gonna be another two minutes. Finally, I got the receipt, I paid and went to the valet, He said give him a minute he need to have some move the car that was parked in front of my mine, which means my car had been done and sitting there for a while. As I left the lot, I noticed the front left tire was lower than the usual 34 it was at 31, and the other three was at 33 when it's usually @35,36. So I went back, I spoke with the attendance supervisor about the issue, I ask him if his engineer can't make sure that the tires pressure is good on a car after it has been service, how should I be comfortable knowing that my car wheels don't fall off, if they can't do a simple thing as making sure the tire pressure is good after service. He was very dismissive told me let's go outside and talk, But instead, he walked me to my car Open my door and practically sit me in the car, to avoid the complaint. On my way home, I called my husband and I told him what happened He said if they had rotated the tires, the front left shouldn't been the Lowest Pressure tier still, not possible which, leads me to believe that they never did rotate the tire. They just changed for the Service and said they did it. I do not trust this service location.

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    Worst experience ever 100% would not recommend If I could leave negative stars, I would. I don't…read moreeven know where to start. From the start when I inquired about the vehicle. That I purchased. (A 2024 ford mustang Gt) they took my deposit instantly to hold the vehicle but beat around the bush and didn't tell me right away that this title was lost and every day I kept calling asking about it and they wouldn't tell me what was happening every time I called I was told I would get a call back no callback from anybody whatsoever. Their communication was terrible throughout the whole entire process. From the time they took my deposit to the time I picked up the vehicle. It was over 2 1/2 weeks of a waiting period. When I arrived to look at the vehicle there were scratches and swirl marks all over the whole entire vehicle whoever their detailer is did a terrible job a 10-year-old could've done better at detailing the Mustang.Johan my sales rep didn't really seem to care about much seemed he only cared about getting his sale and his commission that's it I proceeded to tell Johan due to the paint that was extremely flawed, I will need them to work with me on the price. His response was I doubt they will go any lower. Once we got inside, I spoke with Joe. The preowned sales Director. He was a straight A$$hole....as soon as he walked in the room, he was giving my father and I, both an attitude instantly and didn't shake our hands or anything, just walked out of the room with an attitude wasn't willing to negotiate on the price whatsoever then finally Bruce one of the finance directors was able to talk Joe into knocking a few hundred dollars off due to the flawed paint of the vehicle Bruce was the only one who seemed like he cared about the transaction he was a super nice guy even though over the phone, his communication was terrible as well now I'm about a month in owning the vehicle. I still don't have my license plate or registration and the temp tag expires today. And you can't get anybody on the phone. Their communication sucks. I've been dealing with Mike the finance guy for the last few days. He told me the other day they can't do much which in fact they can. They just don't wanna pay the money to re-issue another temp tag they said my real tag should be here this week sometime I Called them 3 times today. They said they would call me back. Nobody has called me back.they are terrible at communicating Worst dealership now after Today my car is technically illegal to drive now because I don't have a tag registration or inspection stickers all due to there negligence do not go here... 0 stars...

    Mazda of Valley Stream - car_dealers - Updated May 2026

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