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    Certified performance motors

    1.6 (40 reviews)
    Open 10:00 am - 5:00 pm

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    Back of the car involved in my review

    I bought a 2019 Mercedes GLC Coupé from Certified Performance Motors. Two months after purchase, the car broke down on the road. It's been in their service department for over 40 days, with no clear timeline for repair. I'm still paying the car loan and insurance premiums. I politely requested a courtesy vehicle while waiting for updates, but they ignored my request and are now avoiding my calls. If anyone have any suggestions on what I can do please help

    My attempts in calling them

    UPDATE!!! I'm updating my review to reflect continued issues with Certified Performance Motors beyond my original complaint. After I posted about their fraudulent financing practices and hidden fees, I received a call from Sami at the dealership. He offered to write me a $1,000 check in exchange for deleting the review and signing paperwork stating I had no further business with them. I did not agree to this, as I felt it was an attempt to silence my honest experience rather than resolve the issue transparently. More recently, I discovered that the vehicle I purchased has an undisclosed safety recall that was never mentioned at the time of sale. When I called to ask about it, I was repeatedly placed on hold or ignored after identifying myself -- further proving how they avoid accountability instead of helping their customers. This dealership has shown a pattern of deception, avoidance, and unethical behavior. I strongly urge anyone considering doing business with them to be extremely cautious. Check for recalls independently, have all documents reviewed by a third party, and keep a detailed record of every interaction. 2months ago I had a deeply disappointing experience with "certified performance motors" and feel compelled to share my experience to inform potential customers. Unfortunately, I encountered fraudulent practices during my transaction. Specifically, misrepresenting the financing terms while also adding hidden fees. Upon discovering the discrepancy, I reached out to the dealership in an effort to resolve the situation. However, I was met with dismissive behaviour and a lack of accountability, This response, coupled with the initial misconduct, reflects a concerning lack of integrity and customer care. I encourage prospective buyers to exercise caution when dealing with this business. Ensure all agreements are thoroughly documented, review contracts carefully, and consider seeking independent inspections or legal advice before finalizing any purchase. I am in the process of reporting this incident to the Better Business Bureau (BBB), the state attorney general, and the Federal Trade Commission (FTC) to help protect other consumers. Trust and transparency are fundamental in any business transaction, and unfortunately, my experience with "certified performance motors" fell far short of those standards.

    Check engine light

    First the bait and switch where the cars I wanted were listed for $20k and $30k but cost me $30k and $38k. Then the finance manager discriminated against me suspecting fraud and delayed delivery by 4 days. Then after purchase, I found that the cars (I purchased 2 Maseratis) had not been serviced despite updated service stickers in the window with grossly inaccurate recommended maintenance schedule and then 1 of the cars' check engine light came on and they've "fixed" it 3 times but it keeps coming back on. My temp tags are now expired but I can't get hard tags because the car can't pass inspection with the check engine light. I'm repeatedly pulled over and ticketed for my expired tags when going back and forth to the dealership. This whole experience has been a nightmare. I would not recommend purchasing here.

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    3 years ago

    terrible customer service. when you have an issue no one is available to assist you by phone.

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    Review Highlights - Certified performance motors

    Andrew and Angel were THE BEST team to work with.

    Mentioned in 3 reviews

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    Certified performance motors - car_dealers - Updated May 2026

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