BEWEAR! STAY AWAY! If I can give this place 0 stars I would! Run the opposite direction! I barely give reviews but when I do that means, I mean well. I wouldn't want anyone to go through what I went through with them. This place is very unprofessional. I'll use my platform to tell every one to stay away from this crappy place. They'll tell you want you want to hear just to get the down payment and when the car arrives. It's not what they say it is. It's their tactic of doing business. I suggest you find another dealership. You been warned, Good luck! read more

Buyers beware!!!! They are con artist I traded my Jeep back 12/27/18 they had a 10 day pay off they never paid off the vehicle let me stuck with the car payment for a car they had in their possession. Took them to court got a judgement and never showed up to court. Still fighting to collect my money even do I have a judgement. I am going to get the news involved and expose them. read more

Last year I leased a Honda pilot from JYD and returned a Jeep Compass. I received a call from a collection company stating that i owe money on the compass that i already returned through JYD. They assured me that everything will be taken care of (the bill) and that i will not have any issues going forward. I have been emailing and contacting everyone including the owner "Anthony" but to no avail for the past 6 months. No one answers emails and everyone that deals with this situation is suddenly on "Vacation". I called inquiring about a lease just to see the outcome and and everyone was willing to help but for my situation no one is still available Very unprofessional. I will not be doing business with them again. read more

A follow up to my previous review. After the disappointing news of JYD reneging on the offer they claimed to match from Levittown Ford - I'm happy to say that Levittown ford, even though I was a day late (because I was lied to by JYD) honored the original lease offer and Within a day of me contacting them I was driving out of there dealership in my brand new 2020 explorer. Let this be a lesson to all looking to use the "middle man" go straight to the source!!! read more

Do NOT do business with this company! I worked in auto finance for 8 years. I left that job after unfortunate situations causing me to not be in the top credit tier. I worked with Esther who was wonderful. Once it came down to finance, I explained from the beginning how I was not in dyer need of a vehicle but was interested in my opinions. Further explaining how I know my situat ion so again, if nothing can be done to where I can afford it, with my trade in, it is completely fine. Shoot to the following day after Anthony, the finance manager, calls me to tell me what he got done. I said I couldn't afford it so I'd have to pass. He followed up by INSULTING me without even knowing me. Now, as I started off saying, I worked in auto finance for 8 years. Never ONCE in all 8 years did I hear someone insult a customer. You do not judge someone or say anything when you know nothing about their history. That is not your place. When I called to complain I spoke with another manager who apologized and said he would try to help. The following day, I receive a call telling me that Anthony never even submitted my loan with my trade but instead, they suggest I just allow my car to be repossessed. I was absolutely baffled by hearing that. Not only that you would suggest that to a customer but to a customer that knows every in and out of the business. By suggesting that, you're telling me that you want my business but you want me to be screwed over forever. But thank god you got your sale! With dishonesty, unprofessionalism and disrespect, I would never suggest this company to anyone. If I treated customers the way I was treated when in the industry, I would've been fired. Good luck. read more

Thanks to Mr. Bowtie & Verdell ! I was able to pick up a brand new car within 30 min. I received expert service and Verdall over at JYD Auto Leasing made getting my new vehicle seamless! Verdall & Bow tie provided me with an in-depth explanation of the process going into my new lease. Providing real-world service and practical advice regarding my leasing options. Helping me choose wisely, and answering new car questions that I had. I 'm Extermely happy with my new Car!! Thanks Verdell & Mr. Bowte You Guys are rock stars! read more

Jimmy was very fast and knew why I was looking for. They transaction was smooth and simple. I was very impressed.

STAY AWAY FROM JYD AUTO LEASING LOCATED AT 16230 CROSSBAY. Worst customer service i have ever experienced. Owner is never there. Simple questions are not answered and Calls are never returned. read more

I was very skeptical about working with these guys. However since we've met JYD, my family has purchased three cars through them. Do your shopping then come to watch these guys to meet and often beat the best deal you can find. Or let them do all the shopping for you. Total concierge service for anyone buying or leasing anything from a Kia to a Bentley. read more

My vehicle was was coming off lease, I had contacted JYD Auto Group to give me some prices on a new vehicle, The prices they gave me where better than the dealership, The salesperson was very helpful and intuitive , The finance manager Anthony was very helpful in finding the vehicle I was looking for , from beginning to end the transaction was very smooth, everything done through phone and via Email, They delivered my new truck and picked up my lease return within a few days. There service was amazing from beginning to end , I highly recommend them if you are looking to get into a new vehicle read more

Had an awful experience which I am still trying to sort out. Everything seemed great, but as soon as I gave them my payment it went downhill. Every thing we were told was a complete lie. The vin number of the car changed about 5 times before I even got the car. I had to keep calling my insurance company to switch it. Was told they were going to cover the last 2 months of previous my lease and found out they did not pay this. I paid for 2 cars for 2 months. This wasn't even the worst of it. No customer service and extremely unprofessional. read more

Avoid them! Horrible customer service! Anthony says one thing and does a complete opposite. They waste your time with promises they can't keep. Take a deposit for a vehicle that is not even available and give you the run around once you request a refund. read more

In the beginning I was very skeptical working with JYD, but little by little working with dean and Jason they gained my trust, and I have to say by far the best experience and they got me into a brand new car.... doesn't get better than that!!!!!! JYD THANK YOU FOR YOUR AMAZING SERVICE.... read more

Huge scam artist. I called about leasing a $100,000 car & after they gave me a price & send them a perfect credit app, it was all stories after that. They string you along & then raise the price last minute giving some lame excuse. These guys are totally unprofessional & i wouldn't even refer my worst enemy to them. Bunch of liars read more

OMG BEWARE!!! DO NOT BUY A CAR HERE! DO NOT DO BUSINESS WITH JYD!!! Here's why: Attempted to purchase a truck for father's day. I was promised the truck would be delivered but that didn't happen. I had to drive from Westchester to Long Island to pick up the truck. -Color choices were grey, red or bullet silver. I choose red but got a burgundy truck. -The truck wasn't clean. Both the outside and inside were very dusty. No gas. The radio didn't work. JYD associate said there was some kind of system wide update being done and that should fix the radio. That was a lie. I called the JYD, they SAID they were going to look into this for me and call back, didn't happen. I went to my local dealership and they said a cable was loose and if JYD inspected the truck like they were supposed to they would have known. **More time wasted. -At the start of August I was contacted by my insurance company, they were going to cancel my insurance because JYD didn't send the required information. (though this was fixed w/o any follow up). - Initially JYD said they were going to buy out my Civic from Honda. Then minds changed and they're going to payoff the lease and send it back... JYD HAS RUINED MY CREDIT! I purchased the truck mid June. My Civic car note was due the 28th of each month. JYD made a payment in at the start of July. After that nothing! - JYD also took a long time getting all paperwork in order. So apparently JYD made the first care note on my behalf because the bank needed to be paid, the paperwork wasn't complete and I never received an invoice. Naturally JYD wanted their payment back. However I still had this damaged truck. I told them I'd give them the money when the truck was fixed. I thought that was more than fair. Well the truck never got fixed. And Honda does not care! Yes JYD made one car payment to Honda while they were "finishing the paperwork" on July 16th but that was it! Fast forward to October I've been getting harassing calls from Honda because the car note was due. That's 3MONTHS OF NO PAYMENTS TO HONDA. The money I owed to JYD, I paid to Honda mid October (discussed with JYD). Verdel said he would take care of the remaining lease amount. Yet it's the end of November and Honda has not been paid. I keep getting nasty calls, at all hours of the day and night. They wont return my calls. The truck is still damaged. Wish I never bought this damn truck. TO DATE MY CICI HAS NOT BEEN PAID. BEWARE GO ELSE WHERE!! BAD COMPANY!! read more

After seeing JYD all over instagram, I gave them a call on February 20th looking for a quote on a car. At that point, I had already shopped around, and Dean was able to beat my lowest price and told me that JYD delivers. As a mom of two little kids, the thought of getting a new car without stepping foot in a dealership with two munchkins was amazing, and that alone had me ready to sign. We agreed on a price, they took all my information, did a credit check, and Dean told me he'd call me within a few days to set up delivery. Over the next few weeks, I got 2-3 calls from Frank and a few texts from Dean letting me know that they were looking for the car I wanted and were unable to find it. I even gave them two different color options, but supposedly they were unable to find either one. Frank had a few leads, but as per Dean on March 24th, nothing was definite, and they'd let me know when it was. I gave them the benefit of the doubt and continued to wait for my car. After all, they're a leasing company and they'll definitely find it, right? However, I never heard from them again. On April 11th, more than seven weeks after I "made a deal" with JYD, I walked into a dealership, and walked out with the exact car I wanted within two hours. Oh, and they beat JYD's price by $19 a month. Not sure why they were unable to find the car, or why they gave me the run around and eventually brushed me off... but needless to say, I will never deal with a leasing company again, especially not this one. read more

Just leased my third car from JYD. Always the best service and prices. Esther has the answer to any question you have, and will never make you feel like a bother. So refreshing. She makes the new car experience a breeze! read more

Don't waste your time...scam artists...you can get better pricing from a dealer....paperwork never showed my down payment ? Where did it go in their pocket? Went to a dealer and got the car for the same $ down jyd wanted and the car payment was $54 cheaper a month. read more

BUYER BEWARE: I would like to give a huge THUMBS DOWN to JYD auto leasing group in Howard Beach, NY. We used them to lease a Chrysler and were told by them ON SEVERAL OCCASIONS that if we leased another car from the same brand we would NOT be responsible for a $395 disposition fee charged at the end of our current lease. Before signing the papers to lease another Chrysler, we again asked about this fee and were told that we would not be responsible for this fee and when/if we received a bill from Chrysler we should fax it to JYD and they would take care of it with Chrysler. We received a bill from Chrysler, spoke to the sales rep at JYD who said it would be taken care of, no problem. We emailed it to JYD (as per our conversation that day) and received no response for almost one full month. Yesterday, We received a phone call from Chrysler again. We called JYD and now we are being told that "they don't recall saying that" to us. Since they used a different bank for the lease that it probably doesn't count as a Chrysler lease and therefore they probably cannot do anything about the $395 fee but we can call Chrysler and try to argue that we shouldn't have to pay it. She explained that, "sometimes you get lucky and Chrysler doesn't catch it and you don't have to pay". Obviously, this is an issue that has come up in the past and perhaps she was banking on that chance when we were blatantly lied to regarding this fee. This was a "bait and switch" tactic to make a quick sale. We were completely mis-led and lied to multiple times by more than one person at the JYD auto group. While they "understand" our frustration, we were told tonight that there's nothing they can do for us. We are incredibly disappointed in the lack of professionalism that at least three of the sales reps/managers have demonstrated to us in this matter and hope that no one else falls victim to their dirty lies and tactics. read more

This is one of the most unprofessional companies I have ever dealt with Once they sign up you are forgotten Gabriel was my salesman and kept lying and promising me my plate Said her called dealer when he never did I'm paying a lease on a car that I cannot drive due to no registration Furthermore they charge you more for plate and registration than it actually costs Every time I call he out getting breakfast or lunch and they leave him messages to call me and he never does Please avoid!!!!! read more

Jason did a great job in helping lease a car for my son. I had shopped around and he offered the best deal - in writing. When I accepted his offer, Jason had all the paperwork complete. When we met we only needed to sign the documents, pay the fee, and Jason introduced us to our new car. He made the process super- easy! I highly recommend JYD auto leasing group. read more

I worked with Adriana from JYD and she made getting my new truck a breeze. There were no dealer games being played and she went as far as taking car of my registration, inspection & insurance for me. The process was so easy that I didn't even have to go into the shop until it was time to pick up my car. I would recommend Adriana & JYD to anyone trying to lease or purchase a car. It's awesome because they can get you anything you are looking for. Doesn't matter if it's a Kia or a Maserati, they will help you out. Best experience I've had and I'm already on my sixth car. read more

I called this company since I've been hearing more and more about leasing companies and how fast and convenient they are. This was complete opposite. I called for a truck for my wife. I asked them about a Lexus, and a Cadillac. The person I spoke with could not even give me a price on the Lexus, and told me a story about what the price was a week ago when he last sold someone a Cadillac truck. He told me he'd have to call me back. Over an hour later he called me back, and gave me pricing which seemed to be the same; if not higher, than the local Lexus and Cadillac dealer. read more

Adriana was awesome. I called with a few different cars I was considering at 4:30pm on a Friday. She got me prices on all before 5:15, we had a signed contract before 5:45pm, and the car was delivered 3:30pm the following day. Adriana explained everything clearly, we made the deal and she delivered the car...all in less than 23 hrs. I had called another broker but they took over two weeks to get me numbers on cars I hadn't considered? She made it happen in less than 23 hrs and the deal saved me over 6k compared to the dealership. read more

When you need things done swiftly, they are the place to be. When I needed a rental, i was referred by a friend and within an hour and half I was driving a rental and prices are fair, unlike the other competitors. I would recommend. read more

I went to JYD looking for my daughters first car. Of course, she wanted luxury and I wanted safety. Verdell helped us to compromise on a Honda Accord. It's the best of both worlds! Great staff with lots of knowledge and patience. So happy we went to them. Thanks JYD! read more

I just want to take the time to commend the young lady Megan who handles the rental and DMV service department at JYD Auto Leasing and Sales. Megan was so kind and helpful from the very beginning of my dilemma. I got into a terrible accident and she provided me with a great rental car at no out of pocket expense to me. She handled everything with my insurance company and billed them directly. My car was deemed a total loss and she assisted me in returning my license plates and canceling my insurance. She even sent Geico my surrender receipt for me. Thank you Megan!! read more

Got 2 cars from them so far. Such a pleasure. Super professional. Always can handle any issue. Great knowledge of vehicles and the process. Less headache then going to a dealer. Fabulous service! read more