Toyota has one of the best customer service teams I've ever experienced. From the moment I walk in, the staff greets me warmly and treats me with genuine care. They explain everything thoroughly, answer all my questions, and make sure I understand what's going on with my car. Their honesty, professionalism, and consistent ability to fix any problem make them a team I fully trust. I appreciate their hard work and the peace of mind they give me every time. read more

Billy Baumgrdner is always polite, helpful, informative and dedicated. He is a professional who I trust and appreciate. My recent visit was quickly addressed and all matters relative to my visit shared in a very clear manner. John Hand read more

A mis hermanos latinos: no sean víctimas de estos estafadores. I am a Veteran who made the mistake of stopping at Advantage Toyota of Valley Stream while traveling from out of state. I expected professional service; instead, I was subjected to a predatory "stewing" tactic that lasted from 2:00 PM until after dark. To those who say 'you could have just walked out': When a dealership takes your keys for an appraisal and refuses to return them after three explicit requests, you are no longer a customer--you are being detained by the withholding of your only means of transportation. As an out-of-state visitor with no other way to leave, I was effectively trapped. I didn't sign a $915/month lease because I wanted a deal; I signed because it was the only way to get my property back and finally go home. 1. The Insurance Sabotage: To hide the true cost of this $915 note, the staff committed a blatant act of financial sabotage. Without my knowledge or consent, they fudged my insurance policy to liability-only just to show a "cheap" quote. This left me legally exposed, in breach of my lease, and facing a $500/month insurance correction ($1,400 total monthly) once I restored the required full coverage. 2. The Math: After $2,000 down, I am paying over $54,000 for a truck valued at $40k-$45k. This was not a "favor"; it was a calculated exploitation of a service member. PUBLIC NOTICE: If you have been held against your will, had your property withheld, or had your insurance tampered with at this location, do not stay silent. Report these facts immediately to: Nassau County Office of Consumer Affairs: (516) 571-2600 NY Dept. of Financial Services (Insurance Fraud Division): (888) 372-8369 These agencies need to be made aware of these practices. Veterans and travelers, stay far away from this establishment. They do not respect your service, your time, or the law. read more

I had a very disappointing experience at this Toyota dealership and feel it's important to share my experience so others can be cautious. The process took the entire day, with repeated assurances that they would be able to meet the specific monthly payment we requested. Based on those promises, we were encouraged to move forward, including transferring our belongings to the new vehicle and switching over our license plates before even meeting with the finance manager. Once we finally sat down with the finance manager, the experience became even more concerning. We were asked to begin signing documents before being clearly told what the final monthly payment would be. When the payment amount was finally disclosed, it was nearly double what we had discussed and agreed to earlier in the day. It felt as though the full financial details were intentionally delayed until after paperwork was already in progress. This process felt misleading and unprofessional. I strongly recommend that anyone considering purchasing here insist on seeing and confirming the exact monthly payment in writing before signing anything, transferring insurance, moving personal belongings, or switching plates. Transparency and honesty are essential in major financial decisions like purchasing a vehicle. Unfortunately, that was not my experience here. I would advise others to proceed with extreme caution. read more

I had a terrible experience here. I traveled from a distance for a specific used vehicle. They did not honor the price that was advertised. I should have walked out the door at that point but they wore me down. Once I agreed to a price it was hours upon hours before the car was ready and the financials were in place. I'm pretty sure they forgot about me once they had a deposit. I think it was probably 6 hours all told that I sat in their dealership waiting. I bought a gold certified used car but that apparently means nothing. The car had had a minor accident where the rear lift gate had apparently sustained some damage. The carfax reported as much but it looked fine so I didn't worry about it because it's certified. The salesperson mentioned it in passing but I was never given a written copy of the report. Shame on me for not investigating further. It turns out the certified warranty doesn't cover pre-existing damage (shouldn't a certified car not have pre-existing damage if it's been inspected properly?). A couple months later I notice water leaking through the rear hatch. The car had been fixed but not done properly (no idea who did the work--probably someone else to be fair). The lift gate button and wiring harness need to be replaced as well as the rear window replaced or re-sealed due to water leakage. The price for those fixes is $2000. Toyota does not want to cover it because it is "pre-existing damage." Avoid this dealership at all costs. They don't inspect cars properly and won't back up their cars. Terrible customer service to top it all off. read more

Trais in service is very much appreciated for his informative responses and his pleasant nature. I was very pleased in seeing my windshield wiper fluid top off as I drove my car inside. As a customer if I could be present to see all fluids topped off that would be great. I would only appreciate that once the maintenance is completed a sit down could be held with the service person to hear everything that was completed for the maintenance that day. Also maybe in the future with the time customers spend waiting that light wrapped refreshments be available i.e. nutritious bars, coffee cakes etc. Thank you for reading this. read more

I traveled to this location after having a very unsatisfactory experience at another dealer. It was easy to make an appointment. My car and I were given the appropriate greeting. The service advisor and her supervisor were very helpful and thorough. The work was done properly and in a timely fashion. I am looking forward to returning when it is time to do so. Recommended. read more

​I am beyond disappointed with the experience my son had at Advantage Toyota. I referred him here because I had used them years ago, but the level of service has clearly changed. My son was very clear from the start: he wanted to trade in his vehicle, pay off the balance, and if any remaining equity to use as a deposit on a used vehicle he could actually afford. ​Instead of listening, the sales team Jason Endara relentlessly pushed him towards a brand-new vehicle. Jason spent the entire day "reassuring" him that everything was going smoothly and that the monthly payments and insurance quotes would fit within his stated budget. He even went as far as to take the plates off his old car, put new ones in the new car before the final paperwork was even clear. ​The "shocker" came at the end of the day: After being told all day that the numbers worked, the final contract had monthly payments nearly double what he requested and could afford. The insurance quote they "helped" him get was handled so poorly that we have already received a cancellation notice. They took advantage of a first-time solo buyer to secure a higher commission rather than looking out for the customer's best interests. ​My Advice is "DO NOT sign a single piece of paper here until you see the final balance in writing. They are looking out for their commissions, not your financial well-being. I feel terrible for referring my son to a place that treated him this way. I will be filing a complaint on the Nassau County government website the fact that the plates were switched before the final agreement. read more

This place is an absolute waste of time! Absolutely terrible experience. This dealership is a complete joke when it comes to communication and honesty. After agreeing to buy a car, we were left waiting for over 3 hours with zero updates or explanation as to what was taking so long. Our salesperson gave us a false price just to get us to agree, and when we finally sat down with the finance manager, the number was completely different. The dishonesty and lack of respect for customers' time is unbelievable. Save yourself the headache and take your business somewhere that actually values honesty and basic courtesy. read more

Purchased my car, paid in full and had to wait 2 months to receive my car. On the day of pick up, they pulled the car in front of the dealership the car was covered in marked from the car wash. They refused to say it was from that. They took the car back to get detailed. after waiting 3 hours the car still had scratches. Ordered parts and its been a week and no call yet from the dealership. No one should go through what i did. The manager Shermica was ok to deal with and promised to fix the issues. The issue i really had with them is that they wouldn't admit that they screwed up even with proof. The sales person said they put touch up paint and on it and i wont be able to notice it. read more

Working with Andy was wonderful--he was extremely professional and made sure I understood everything. The salespeople were amazing, and we shared plenty of laughs while waiting. Overall, it was a great experience, and I'll definitely be back when I'm ready to buy a new carTommy Coppolla is by far the most honest person at Advantage Toyota.f you're looking for any type of car, ask for Tommy and tell him Vinny P sent you. read more

Salesperson Eric Casto and his manager repeatedly tried to add hidden fees that were never mentioned beforehand. When asked to remove them, they pretended to "negotiate" while simply making me wait at the reception for 20-30 minutes. They seem to think this is a clever sales tactic, but it only makes them look like dishonest traders. After we finally agreed on a price, they asked for a deposit while waiting for bank approval -- then stopped responding and raised the car's price. They still proceeded with a hard credit inquiry, seemingly as part of continuing their upselling attempts, and never honored the agreed terms. Later they told me that the price had increased because another customer decided to buy the car. In reality, it seems they were just experimenting with pricing at the expense of customers' time and credit scores. I had to contact my credit company to get the deposit refunded, because the salesperson was asking for my card number and CVV to process the refund, which seemed completely unprofessional. read more

I had a great experience at Advantage Toyota. I would recommend anyone to service their vehicle there. read more

Drove my car and stopped suddenly and then it wouldn't restart - don't trust this dealerships mechanics - I clearly told the low IQ mechanic- it's probably one of the fuses since I stopped so suddenly. I truly believe that the person who worked on my car was a psycho- when I finally walked to the dealership to find out what was going on (because they hire incompetent uncaring employees). I found the engine was like taken apart - unnecessarily -make a long story short - he tried to convince me - or brainwash me into believing that he was right - well I had a new car - it doesn't have these type of problems. I had a minor problems -/the owner hires, incompetent idiots -- low level uncaring mental cases --They are crazy !!! all of them all the mechanics -- the only normal one was in queens and Brooklyn.--go to Brooklyn/Queens read more

the guy who service my car is a messy guy and inexperience. I have my car serviced in and oil change. When i got my car it has a lot of oil spoilage and oil marks all over my car read more

Tire pressure not check, no water refilling on wiper but thank you for the services. Thanks for toyota advanced.

I explained to Shermica Malcolm (manager) the lies (partial truths) that Matthew Kass told me about the cost of the car, the ease of charging the vehicle, and the easy access to free chargers nationwide for 1 year for free. Shermica Malcolm called back and told me that there's nothing she can do, everything was explained to me, and I knew what I was signing even though she wasn't there. I said I will be filing a police report against Matthew Kass, I will sue him, I will report Advantage Toyota to the FBI, DA office, DMV, BBB, and she said "ok. Make sure they get my name right". I repeated to Shermica Malcolm that I will be filing a complaint with the DA, DMV, BBB, and more and she said to me "make sure they get my name right" then gave me her card. They ruined my life. They tried to steal $500 deposit from me, then coerced me into taking $10,000 unnecessarily from me (because I was promised that I only needed $4,000 down payment, I waited 5 hours, then at signing told me that I actually needed $10,000 to get the promised monthly payment). Beware of Shermica Malcolm (sales manager) and Matthew Kass. Fraudulent business tactics at this dealership because of their hidden fees and mishandling of peoples $500 deposit (they won't give it back). They will leave you stranded, they will ruin your life and they will drive you crazy. Please make sure you save yourself and do not let them ruin your life too. I paid $20,000 to get out of my lease with them after having the vehicle for 7 days because they are the worst. They got me stranded in the middle night then 7 more days in New York. Save yourself. Do not go there. read more

Advantage Toyota of Valley Stream - Car Dealers Near Me - Valley Stream, New York

Out of country scheduling for Advantage Toyota of Stream Valley in New York was a pain and required VIN - I was out of country! Appointment was on time, they got me up and running in 7hrs, new Battery and new Alternator. Upon pickup, my driver side pillows were thrown to the passenger side. Upon arriving in Maryland and inspecting the work, I found my red + terminal cover upside down, sitting on the oil dipstick. 10 days later, 20 degree weather, no start. Turn the key, everything lights, turn to start, everything dies, check the cables for tightness, nothing loose. On day three ALL fuses and relays have been checked. I put the meter on the battery, 12.6v. I turn the key to start and it drops to 2.1v, I connect the jump pack, it fires right up (So, open cell in the battery from the cold). Day 3, it warms up 20 more degrees, car now starts on is own. I make an appointment at local Maryland Heritage Toyota, {Alphonso is a jerk, worried about his day, not the customer, "you know that's a salvage title, we don't have to warrant anything".} They test and say the battery is fine, loose negative terminal, "Just came off in his hand" (I checked this first). When I checked under the hood still at the dealer, My red + terminal cover was laying stuffed down between the battery and the Air filter box. {I am still thinking "Cold temp open cell".} If problem persists, I will chargeback on my credit card the cost of the battery and installation, and put in my own Battery. All in All, I'm still not impressed with going to the Dealer. read more

Went and got the car service a month ago and evey thing was good they changed the oil and checked the csr and remove the service light. A month later my state inspection is up and I go to get it i inspected they are telling me a million things wrong with the car and I cant pass inspection unless I fix it. Why when I came to service the car I didn't have all these issues and you stated that you service the car and checked it and now my inspection is up in 2 days and you find issues with every thing and want to charge me over 2000 to fix it. I would not recommend this place to anyone. They are always trying to get you to spend what you dont have and get what is not required and not servicing your car correctly when you go get it done read more

My family and I have been long time customers since 2004. We have consistently been assisted by Chis Williams. After texting that we wanted to come in for an upgrade to my daughter's car, Chris was welcoming, professional, and genuinely helpful. He went above and beyond to ensure we found the perfect car within my daughter's budget, patiently answering all of our questions , putting safety first and making the entire process smooth and stress-free. The dealership had a fantastic selection of camrys, and the pricing was transparent with no hidden fees. I truly appreciate their honesty, efficiency, and dedication to customer satisfaction. If you're looking for a reliable dealership that values its customers, I highly recommend Toyota Valley Stream and Chris Williams if you want to get personable treatment. We couldn't be happier with how we were treated and the purchase. Thank you Chris!! read more

The wait time is crazy. Never coming here again. I had to wait 4 hours for them to get my car out, and was late to pick my son from school, the manager and the people in her office are soo lazy. And to top it off that was with an appointment made ahead of time read more

Advantage Toyota of Valley Stream - Car Dealers Near Me - Valley Stream, New York

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I have nothing but high praise for Advantage Toyota of Valley Stream. I bought a 2025 Corolla and had severe buyer's remorse. The dealer did not "hold me to the dotted line" and instead let me turn the car back in with full refund to me of my payment. There is still humanity in this business. Highly recommend this dealer for honesty and ethics! read more

It took three hours for an oil change and thirty minutes for the valet to bring my car. It was a disastrous experience.

My appointment was at 8:30,I arrived on time and my maintenance checkup started on time. As in the past the wait time was minimal and I was on my way again many thanks to the maintenance team. read more

Advantage Toyota - The Ultimate Scam Experience! Looking to overpay, be ignored, and leave with more problems than you came in with? Well, you're in luck! Advantage Toyota is here to take your money, waste your time, and maybe even throw in some extra damage--free of charge! Pay triple the price for basic services--because why not? Ask for repairs and watch them do absolutely nothing, while still charging you! Experience surprise damages! We might break something on your car and conveniently forget to mention it! Get top-tier excuses! If we do admit fault, we'll still make sure it's your problem to fix! Enjoy our VIP "shut-up water"--a complimentary bottle to distract you from the fact that we just scammed you! And the best part? If you have too much money and way too much free time, we'll take care of that for you right here at our scam shop. Advantage Toyota: Where We Charge More, Do Less, and Break Your Stuff! Hurry in today--because why get good service when you can get scammed instead? #TakingAdvantageToyota #ScamShop #TripleTheCostZeroTheService #NowWithFreeWater #BonusDamageIncluded read more

Kind, friendly, and perfectional. The work was done properly and in a timely fashion - took a few more minutes than promised (approximate 2 hrs.) Thanks. read more

To whom it may concern. I was at Toyota in 5/17/25 for an oil change. I arrived there at about 7:15 am and I didn't get out of there until about 11:15 am. I was there for 4 hours and spent $211.00 for the service. After spending this kind of money and spending 4 hours of my Saturday at Toyota I was extremely disappointed that when asked about a complementary car wash I was told that it is no longer provided. I was even told by one employee that all they have is popcorn!!!!! I had no idea this was kindergarten!!!!!! Overall the serv was great but this in particular was very disappointing!!! read more

We took our car in before 8 a.m. for routine service and a recall repair. We were assured when we made our reservation that the work would be finished in one day. When we called after noon to find out if our car was ready, we were told they'd need to keep it until after Thanksgiving. After stressful conversations with our service advisor during which he was unhelpful and in our opinions downright argumentative, we needed to ask to speak to the service manager to get the issue resolved. When we picked up the car were were told that they'd only done the warranty repair, not the routine maintenance. But the paperwork said they'd done the routine maintenance. We'd never use the service advisor again and are still considering whether to continue using the service department despite having positive experiences in the past using other service advisors. When they sent us an email requesting that we rate their performance the system would not accept our one star review. That tells me not to believe the ratings they show on their site. read more

Send James in service back to training. He has zero customer service skills, and is useless in helping a customer with problems. He seemed to not care at all about customer issues...they replaced a part that after waiting 3 hours, did not solve the issue! He told me that it was MY fault because I told him to order it! Worst case of customer service! If I owned that dealership, I would be very concerned about an employee that obviously didn't care about his customers. James was apathetic and couldn't care any less than he did...LOOKING ST HIS COMPUTER WHILE SPEAKING TO ME.... Knowing that I was extremely upset. He wouldn't call another mechanic to look at the problem after a part that was installed didn't work. I had to wait for the mechanic who worked on the car! When I asked what's going on, I was told that the mechanic is on a one hour break!!! That was after waiting 3 hours for nothing!! My next step is to contact the owner of the dealership.. GO ELSEWHERE for service STAY AWAY read more

My wife just leased a 2024 electric vehicle from here and we had a positive experience. No complaints. Jonathan is a good salesman.

Charging well over MSRP for a Limited 4runner. Shop elsewhere. Limiteds are going for thousands under MSRP. read more

Advantage Toyota of Valley Stream - $400 over sticker. Shop around you can get thousands under. - Car Dealers Near Me - Valley Stream, New York

I came for my first service for my Corolla Cross, and this was the best, fastest and nicest experience to have . I'm happy I selected this location for my car . read more

My wife will never again in life buy a car from Advantage Toyota in Valley Stream. They saw her coming and ripped her of. They overcharged for a basic RAV4 AWD. By at least $3,800 not including the APR they put it at 9.88 when she has top tier credit so the rate should be between 4.59-6.33%. I asked them what the buy rate is and they wouldn't tell me. They wouldn't give the out the door numbers. If your looking for a Toyota or any other brand I suggest you buy a used one from Hertz rental car company. Or a new car from dealerships in Queens. Don't go to Advantage Toyota. They changed the price 3 times in 15 minutes, $34,500, then $38,895, then $40,810, they say you can't get the web-site price of $33,330. Why? It's just cheating, false advertising. They said the Gap insurance and warranty is $6500, then they said it was $6800, come to find out it was $9450 which we cancelled once we found out what they charged almost $3,000 more then what they said. They don't have prices on anything they make it up as they go. read more

Top notch personalized service as always. Quick, efficient and total honesty Thank you! read more

The best Toyota dealership in Naussau! Great staff. Always friendly dont try to charge me For extra stuff read more

Staff friendly, very nice and knowledgeable. Waiting area big and clean. Service is excellent. Love this dealership.

First time there for service. Can't complaint. Thank you for such a smooth service. Great experience and everyone so welcoming. read more

Bought 2025 Camry. Worked with Chris Williams. Chris is a joy to work with. He told me what they have on stock, what they can do for price, and left the decision to me. No games, no BS, just straight talk. Their prices were competitive with other dealers in the zip code. Highly recommended. read more

Went in for maintaince and wheel alignment, overpriced but Everyone was Super nice very helpful and very educated sales men. Overall a great experience thank you to James service advisor and Jesus in car sales read more

Advantage Toyota of Valley Stream - My babyyy - Car Dealers Near Me - Valley Stream, New York

Hey folks. I had an unexpected experience today responding to a promotional email from Advantage Toyota. Calling, I was connected with the main operator for the sales department. After having to hold on for 5 minutes, I called them back. This time the operator advised me that only customers with appointments and in the showroom were being helped currently and I would have to continue to remain on hold for an additional unspecified amount time. This protracted procedure was different than any policies in other dealerships I had spoken with today. Undeterred however, I wanted to continue the good relationship I previously had here. I loved my Camry I got here a few years ago. And it's time to trade in. But then an unfortunate situation occurred as the Valley Stream Toyota operator mistakenly thought that I was on hold and started saying terrible things about me to someone else, not realizing the phone line was still active.. and I could hear absolutely everything she said about me. .. then she must have realized and instead of apologizing, she hung up on me. Wonderful business move! Really?.. You folks like to vilify your customers when you don't think they hear you. Or perhaps.. after they leave. Hey, I was just trying to buy a new $45,000. car from you folks. I did call them back afterwards and tried to speak with a manager. But the Advantage operator lady (who desperately needs some retraining) and probably owes her boss a lot of money from chasing so many viable customers away forever. She completely controls their phone switchboard and refuses to allow calls she doesn't like through to her boss. She just kept hanging up on me. Forcing me to contact Toyota corporate and to have write this review. That will be viewed by eight million folks annually. And..Forever.. Damn, they really don't want any part of my business ever? Is this how your return clients are welcomed. This terrible treatment has jarred me away from my longstanding Toyota loyalty. I didn't understand the weird disconnect today. But I did feel that my business was NOT valued here any longer. I guess I'll have to stick with one of the other places I called today. And after running you mouth about me..I guess Id be foolish to return to spend any money in your service facilities anymore either. I'd be more comfortable buying a car now from mickey mouse instead of here. Postscript, I called another dealer immediately afterward. They were very helpful and actually apologized for the actions of the other dealership. They quickly answered all my questions. And as I'm Teir one and very well qualified, I made a sales appointment to purchase with them instead. I still don't understand what happened at Valley Stream? Unfortunately, as I was denied the opportunity to resolve this matter in house. I was forced to report this incident to Toyota corporate headquarters. Meanwhile.. disgusted, I'm moving on and I won't darken your doorway ever again. Sorry folks, as a result of this experience and no apologies yet. With a week gone by after being disrespected here and no comments from management, this former Advantage customer will never return. Now truly my ONLY one star Yelp experience and review. I'll make certain to tell to all my associates personally and professionally of my terrible experience here. It was all unfortunate and so very avoidable. Disgusted, I'm looking at all other vehicles now like Infiniti, Audi, Accura. Perhaps these high line badges will be more professional. read more

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