If you're shopping for a car, go see Rommel at South Shore Hyundai -- seriously, he's the best! I've gone through a ton of car leases and purchases over the years, and this was the easiest and most enjoyable one ever. Rommel made the entire process smooth, fair, and completely pressure-free. We negotiated once, he found the perfect car for my dad in just three days, and we were driving it home in under two hours. And here's the kicker -- he even came in on his day off to make sure everything went perfectly. That's the kind of person he is: genuine, thoughtful, and 100% dedicated to his customers. If you want a stress-free, feel-good car buying experience, Rommel's your guy. Couldn't recommend him more! read more

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I bought a brand-new car from this dealership and unfortunately experienced what I believe were serious misrepresentations and questionable business practices firsthand. I would strongly recommend considering another dealer. In particular, be extremely careful when dealing with the finance department. My experience with Zeeshan Hassan was very disappointing, and I would encourage buyers to carefully review every document and transaction before signing. I would not recommend this dealership based on my experience. read more

I bought my car here and the first service I took it too they left the engine oil cap unscrewed and all the oil leaked out on the parkway.

i brought my car in to get serviced for covered services by the manufacturer, the 1st time they had to run my car - and left me with a completely empty tank without notifying me, and a flat tire. the next time they had to fix a recall, every seat was left unscrewed. read more

Oh if I could only give zero stars. Long story, short, do not walk in here for a repair without a warranty. These people will rape you left and right. Walked in there for a problem with my car shifting while on the highway. I made it very clear that the problem was in excess of 40 miles an hour, these people never took my car out on the highway, determined that it was a transmission simply because of what the computer said, but without even test, driving it to see and confirm, charged me $5300 and here we are almost 4 months later, and I still have the same original problem that they refuse to fix And for the love of God, stay away from Isaiah. That man is a walking piece of trash. He will belittle you and make you feel small. I don't know what psycho gave that man a managerial position , But that Man has absolutely no business helping a disgruntled customer. Especially one that got screwed at a $5300. read more

They quoted $900 to fix a window which stopped working on a leased vehicle. $700 for labor. I bought the part for $30 on eBay and did it myself. Undid 4 screws and it took a total of 5 minutes after watching a YouTube video. These people are crooks. read more

I have bought or leased from South Shore a few times in past and had good experiences, now but will never again. I have a plug in hybrid on my current car and about 2 months ago it stopped charging, could not charge the car. We thought it might be the charging cord so we took it to a charging station and different cord but still would not charge, the port on the car would not click. Took to South shore service and for 2 days i was without a car and they never called me with any updates. i had to call them, would be told that they would call me back, never did. So i went and got the car because i need it for work , had no update at all from them on what might be the issue , was told when I got car that the "foreman" needs to look at it, but he was off. So 2 weeks later, after escalating to a service manage, i arranged to drop off car again and get a loner. 3 days after it being there i was told that they were able to charge it. I said great, what did you do? They said they were able to charge it, no details on how. I asked if it could be my cord, they said repeatedly they did not understand my questions. When i went to pick up the car i brought my cord and plugged it in out South Shore and it would not charge, they told me they were "bad outlets". I once again asked them how they charged my car, maybe we could use the good outlet so i can check if it is my cord and I was told they did not understand my question. This went on for quite some time. it was as id they were all pleading the5th. Hate to say it, but bottom line they just did not care at all. So now i need to continue to put gas in my plug in car while gas prices are extremely high. Its a shame but i am not dealing with it anymore, when my lease is over i will drop car off and never deal with them or probably Hyundai ever again. Life is too short. Stay away from SS Hyundai! Tom C. read more

On the first day of the year, I received an email from CarFax Care regarding a recall for the Antilock Break System Fuse on my car. This was followed up by a letter in the mail. I called Hyundai and they said hadn't been notified. As such, I said let me give it some time and check back. Every month I received a similar email followed up by a letter and would call them to verify this is pertaining to my car and to investigate if the part was available. Finally, on 4/4 when the last letter and email came in and I called Amanda took the time to research and confirm that it was related to the the model and year of the Elantra I had and proceeded to make an appointment. I was scheduled for 7:00 AM on 4/10. J arrived at 6:34 to ensure I was first in line. As soon as they opened, the car was taken in and that's when Peter broke it to me that it wasn't related to my car, only the Santa Fe. Now, here's where things took a wrong turn. There was zero accountability from the staff of Southshore . Their tone was "it's not us, it's Hyundai" but you are Hyundai. You at the Hyundai I bought the car from and you are Hyundai who I checked with for months to confirm it was related and you made the appointment and had me up at the crack of dawn, rescheduling my work day to prioritize something that didn't have anything to do with me. This continues to be my experience with Southshore. Lack luster customer service, poor customer experience, lack of leadership and structures to ensure that systems are running smoothly. When recalls are flagged, there should be a system to audit your database to see which customers are being impacted, someone should directly reach out to those customers to verify, make appointment and support them from start to finish. You cannot continue to have customers waste their time to come in for things that are not pertaining to them. That directly shows that you do not value the customer and their time and furthermore that you don't care to continue to have them as customers. Recall or no recall, I would never purchase Hyundai again, use Southshore again nor patronize that business for any reason. Just horrible! read more

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I went to South Shore Hyundai in Valley Stream, NY to buy out my lease and had an extremely frustrating experience. After waiting for about 45 minutes, the finance manager told me the buyout cost would be approximately $19,000--a number that shocked me. According to Hyundai Motor Finance's official website, my vehicle's residual value was $15,242.06, and the total buyout with taxes was $16,921.42--which I ultimately paid directly to Hyundai. The dealership tried to add unnecessary fees, including charges to have the car "certified" and fees for DMV services I didn't need. When I contacted Hyundai Motor Finance directly, I was able to complete the process with no additional fees, no inspection, and no DMV handling charges. This dealership was clearly attempting to take advantage of me, and I find that unacceptable. I won't return to South Shore Hyundai for sales or service, and I encourage others to be cautious. Consumers deserve honesty and transparency--not inflated fees and misleading practices. read more

I've been going to this place for the past 3 years and it never fails to disappoint me. Today I went in for tire rotation and oil change. It took 2 1/2 hours before I decided that I was gonna check on the car, during the timeframe I was sitting there I got no update, on what was happening with the car, but this is not unusual this is the norm for this location. I asked if the car was ready. Advisor said give him two minutes 20 min passed still nothing. I got up and went to advisor he Said it's gonna be another two minutes. Finally, I got the receipt, I paid and went to the valet, He said give him a minute he need to have some move the car that was parked in front of my mine, which means my car had been done and sitting there for a while. As I left the lot, I noticed the front left tire was lower than the usual 34 it was at 31, and the other three was at 33 when it's usually @35,36. So I went back, I spoke with the attendance supervisor about the issue, I ask him if his engineer can't make sure that the tires pressure is good on a car after it has been service, how should I be comfortable knowing that my car wheels don't fall off, if they can't do a simple thing as making sure the tire pressure is good after service. He was very dismissive told me let's go outside and talk, But instead, he walked me to my car Open my door and practically sit me in the car, to avoid the complaint. On my way home, I called my husband and I told him what happened He said if they had rotated the tires, the front left shouldn't been the Lowest Pressure tier still, not possible which, leads me to believe that they never did rotate the tire. They just changed for the Service and said they did it. I do not trust this service location. read more

I have done business with this dealership and CANNOT recommend. Cutthroat, disorganized and hard to trust. I have owned many Hyundais but my next one won't come from South Shore. read more

My experience with South Shore Hyundai made car shopping a hassle free experience. Working with Sales consultant Zyshonne Monroe was wonderful! Sales Mangers Ryan Weaver and Daniel Blank, along with Finance Manager Frank Carrasso went above and beyond to meet my expectations in leasing a new Tucson Ltd. Their professionalism was honest, transparent, and pressure-free. I highly recommend working with Zyshonne for a pleasant experience in buying or leasing a new vehicle. read more

First I switch my car to their used cars and then the car walks broken down after when I brought I have to fix most of the things when I went to their parts service for my tires they put a needle in my car and charge me around 100 dollar and up and then they said I did that before I drive there this is a big liar company do not buy Hyundai these days are wicked and full of scams try to make them rich a used car is 48k for 6 or 7 years car payment with a 700 credit score then my car got tow cuz my car was broken down when I just brought from down and can't drive outside to anywhere cuz my car broke aviod car dealership from there read more

They get a 1 star for the nice women at the front desk. Otherwise, my experience was horrible. My salesperson had little or almost no knowledge about the cars. Another salesperson salesperson yelled at me for taking a chair for my 2 yr old son to sit next to me. He made a scene in front of other customers. I was shocked & so were the customers on how rude he was. Completely unprofessional read more

South Shore Hyundai - Extremely rude salesperson - Car Dealers Near Me - Valley Stream, New York

To all people be careful, they guy in the financial department is the worse of all of them..don't go to this place they told me that for them to run my credit score I have to pay 500 dollars (refundable... ) hahah for me to get my refund I took this dealership to small claim and almost file a lawsuit against them... i call and ask for the manager to address the problem and they on purpose transfer me to another person , same thing they did to my wife . I told them to let the manager call me and never did .. I have all the evidence and two of the best lawyers in Long Island plus I call the district attorney of New York and they told me they are ready to send investigators to this place ... this is what I have to do to get my money back .. don't use this business for nothing please listen they are the worse thing ever, I use Apple Pay to pay the 500 and they told me they cannot refund me cause they number don't match I call Apple in front of them and Apple say yes they can refund with only the last number but they still refuse to refund...... funny thing is they act like victims and you complain about..... today I saw they send me a check , my refund ... but I will continue to work with the district attorney and the local news to let everyone know how this place is treating people ... they gonna be famous on tv .. I'm waiting for them to respond to this comment .. I will post everything that happen that day .. please reply read more

Deceptive advertising!! Be careful! They have decoy cars to bring in buyers. Once the deal is in place they will tell you they are sorry but they were not aware the car was in the process of being sold by another sales person and will want to sell you something more expensive. I called the following day and they got caught in their lie. They told me the car was still available. They are frauds. I have reported them to BBB and Capital One because they don't deserve to be in business. They are using the following car as a decoy: vin 5NMS3DAJ8MH350268 / stock # U12386A. 2021 Santa Fe. BE CAREFUL!!!!! read more

South Shore Hyundai - Car Dealers Near Me - Valley Stream, New York

Took my car in for oil change and tire rotation, they supposedly did 15 point inspection that included a battery check, they say all is fine. I live 15 minutes from the dealership get home turn the car off and realize I left a window open I try to start the car and it won't start nothing is turning on. I call the dealership and they say they will send a tow truck but I have to pay for it. Besides the fact they tried to get me to do $2500 in other stuff now they won't take responsibility for whatever they did! After they had my $500 I also had to pay for a new battery somewhere else. Worse customer service! Stay Away! read more

What a pleasurable experience buying my new Palisades at South Shore Hyundai. My salesman Ralph Samedy went above and beyond to find the car with all the options I needed at a price I was happy with. Lisa the finance manager made the rest of my transaction fast and effortless explaining all the details so I was able to understand them . I would recommend this dealership to anyone looking for a new or used car. Love my Hyundai Palisades and the 10 year 100,000. mile warranty. Joe S. read more

Horrible service. Did three leases with South Shore. Never again. Customer service is a joke if you need to talk to someone on the phone. Prices are out of touch with reality. Do yourself a favor and shop elsewhere. read more

Extremely disturbing experience at Hyundai South Shore, Valley Stream. We paid a deposit on a car and were very clear about the pick-up window due to international travel. When we returned, the car was sold without any notification or refund. The situation became far worse when finance manager Zeeshan Hassan made racially offensive remarks against South Asians and physically snatched paperwork from our hands. This behavior was aggressive, unprofessional, and borderline threatening. No apology, no ownership of their actions. We had to explain our story five times to different people as if no one cared to listen. Avoid this dealership at all costs -- they disrespect customers and clearly have no standards of professionalism or accountability. Extremely disturbing experience at Hyundai South Shore, Valley Stream. We paid a deposit on a car and were very clear about the pick-up window due to international travel. When we returned, the car was sold without any notification or refund. The situation became far worse when finance manager Zeeshan Hassan made racially offensive remarks against South Asians and physically snatched paperwork from our hands. This behavior was aggressive, unprofessional, and borderline threatening. No apology, no ownership of their actions. We had to explain our story five times to different people as if no one cared to listen. Avoid this dealership at all costs -- they disrespect customers and clearly have no standards of professionalism or accountability. read more

Great car, nice staff, but sloppy on the administrative side. Paid $220 for an expedited dmv registration, still waiting, my current one expires tomorrow. read more

South shore hyundai is the best hyundai dealership I have been to. I have been to around 6 different dealerships and I find south shore to be the best. They have great amenities including, water, coffee, tea, snacks and very clean bathrooms and a comfortable waiting room with wifi. They are quick, honest and get the job done right every time. They also include certain things in your service other places don't. For example, every-time I get my standard oil change, they rotate my tires and do a multi point inspection and top off my washer fluid. Where as other dealerships, they charge extra on top of the oil change. As a Hyundai owner, since we're all covered by warranty, it's expected that there is usually longer wait times to get servicing done, however, I feel south-shores times are a little two long usually a week or two later then other dealerships. Hopefully they can hire more staff or expand to a bigger service center. Lastly, if any one you are on tik.tok, my account name is @diamond.sonata, I'm able to keep my car running and performing at its best, because I take it here. Thank you South Shore, see you for my next oil change soon. read more

This business deserves a negative 5 star. I had the unfortunate experience of dealing with IDIOT and DISRESPECTFUL staff yesterday and today. I went in took a look a 30k Kona. These idiots gave me a $549 per month on a 36 month lease. I laughed and told them thank you but no thank you. Took my time to explain to them how stupid someone would have to be to pay $549 on a lease for a Hyundai when they can get a real luxury car at the same number. Today the incompetent idiots took time to text me after I told them I will take my business elsewhere. Please see picture attached. I will also report these clowns to the BBB. DO NOT WASTE TIME AND TAKE YOUR BUSINESS TO THIS LOCATION RUN read more

South Shore Hyundai - Screenshot of conversation - Car Dealers Near Me - Valley Stream, New York

The sales department are excellent. It's the service department that are an utter abomination and absolute DISGRACE. It took me 30 minutes to get one question answered about my warranty. #1: They barely pick up the phone. #2: When they do pick up, they either transfer you and then nobody picks up the transfer. #3: They'll pick up the transfer then put you on hold then forget about you. I went in person to have my warranty question answered. The WORST VEHICLE CUSTOMER SERVICE I've ever dealt with. This place can ROT as can its useless employees. read more

Called online for a car when I got there I found out the car couldn't even be turned on because of an engine issue, I drove almost an hour to get to this location just to find out I was lied to read more

Save your time, do not go to this place for service. They will waste your time. My dad brought my Hyundai to them to get serviced because of the check engine light at 830am That was my first mistake. They couldn't provide him a shuttle back to elmont since they we're going to hold the car. Claimed he lived close. Than around 245pm they give me a call to let me know I need a new time chain that's going to cost $2500 +. Guy asked how much do I really want to put in the car. I told him forget it I'm not paying $2500 to for a part. I understand I have to pay a $179 diagnostic fee plus tax. I asked is anyone able to at least pick up my dad instead of paying Uber to take him back to the service center. Guys like no we don't do that. So all in all they wasted the whole day, my time and extra money in Uber leaving my car there to not have anything done. When I took my car to mechanic shop. They're like this doesn't look like they inspected nor lifted the hood. Claiming it needs a time chain is pretty bold. And charging me over 2k for that is ridiculous. My first mistake was coming here. They don't care about cars, they just care about selling you a newer one. They didn't bother to inspect to see that it was a sensor issue and not a time chain. read more

My salesperson Shannon Cespedes was amazing! This young lady was on point and ready for ALL the questions and concerns we had purchasing a BRAND NEW vehicle. Shannon really does her research so she can provide you with the best experience especially making such a big purchase! read more

Horrible service. Took my brand new Hyundai for the first complementary service which is basically an oil change. Waited 2 and half hours and when they finished and I started driving a punch of warning lights came on the dash and engine started shaking. Turns out when they drained the oil they never replaced it and almost blew my engine. read more

I had an absolutely wonderful experience at South Shore Hyundai in Valley Stream. From the moment I arrived to the moment I left I was treated courteously, kindly, respectfully and professionally. Elias, Andrew and Tiffany were genuinely concerned about me and the situation with my car. I received a loaner vehicle right after I checked in. That has never happened with any other dealership I've gone to. In fact, this is the first positive review I have ever given for a service center and I'm definitely awarding them a 5 star review. read more

Their service is terrible. No one called me when my car was ready and when I called to inquire the next day I had to call 6 times to get any help. My service coordinator didn't show up for work and there was no backup plan. Finally the service manager answered and she told me my car was ready - because all they did was regular maintenance and some diagnostics. Hugely frustrating. read more

My review is of the sales department. Please steer clear of this dealership! Everyone is aware the chip shortage is causing prices to rise and deliveries to be delayed. But that has nothing to do with the business practices of this dealership. I live outside of NY but I often make business arrangements for my 82 year old father. And he wanted a new vehicle. I went on the SSH website and like that they offered home delivery of new vehicles to include the pick up of any trade-in. So I helped my father through the deal. Picked out a vehicle online (by VIN#), input trade-in info (VIN with pics demanded by the site) and gave full social for financing. The car price, trade-in and credit check were set. In addition, A $500 deposit was placed to hold that vehicle (by VIN). First strike: in the midst of the dealership calling several times a day, we found there was no delivery. Strike two: Many more calls from them saying your vehicle is here! Only it wasn't THAT vehicle. Third strike (and this is where I feel this dealership is misleading, unscrupulous and downright despicable): My father goes to pick up "his" vehicle. Everything I told you about the deal above as changed. They gave him roughly $1800 less on the trade-in, the vehicle price has jump somewhere in the neighborhood of $9000 and even though they ran his credit and accepted, he jumped from 0% financing to 4.6. Of course had I been there, I would have stopped them from fleecing an 82 year old man. I wouldn't advise my worst enemy to go to South Shore Hyundai and trust a word out of anyone's mouth. And I advise that you shouldn't either. read more

South Shore Hyundai - Car Dealers Near Me - Valley Stream, New York

How is this business still open? Just horrible service all the way down the line. My car sat there for 3 week. I called every few days and was told they were backed up and my car couldn't be tended to until the 15 of April. So I just patiently waited. Come to find out the car was ready in the 13th. When I called in the 14th to schedule a pickup I was told the car hadn't been worked on. Was told to come in on the 18th. I did come but was told the was not ready. On the 21st I call to see what's up- they tell me my car has been ready since the 13th! Unbelievable! I asked why no one notified me and she said she didn't know. I can't and never will with these incompetent stooges! read more

If your looking to buy or lease a Hyundai vehicle there only one dealer to go to.South Shore Hyundai gave me the best experience I have ever had when getting my new car.I can't say enough good things about this dealership. Go there for sure they will take good care of you. .Special shout out to Paul Munroe and Ross Finkelstein. read more

We made an appointment about 5 days before coming in we were 3rd in line all the lifts where empty just for an oil change 3 hours. I hey charge me for tire rotation and wheel balancing. Car was given to me without being balanced plus they left the old weight balance on top of that when given the car keys. They gave us someone else's car!!! Mechanics was rude and service manager had no explanation and rude. Dealer ship has no order do not go not recomendable. Horrible!!!! Rating should be - 5 read more

South Shore Hyundai - Balancing weight not change after being charged - Car Dealers Near Me - Valley Stream, New York

OMG - the absolute WORST! I brought my car in for recalls, and figured I would get an oil change and have some minor issues checked....when I arrived for my appointment, they told me that their computer crashed and I needed to return on Monday with an assurance that the car would be finished by the end of the day.....fast forward to my check-in on Monday, when they told me my appointment had been on Friday, and had no knowledge of a "computer problem." They took the car, kept it all day and then neglected to put a sticker on the windshield confirming my synthetic oil change....called Tuesday and left a message; called Wednesday and was put on hold for FIFTEEN MINUTES.....when I called back, I finally was told I need to bring the car BACK to get a sticker.... Thinking of South Shore Hyundai? I strongly recommend that you THINK AGAIN read more

First time going there price listed in not price for the car they take your deposit and if u decide to not take the deal then gave you shan the finance guy says u will loose your deposit of $2000 if u dont take the car this how these people bully u to buy their cars then at the time of signing he gave us the car fax to sign with damages will never go here again and advise people not to go here. read more

We visited this Hyundai location to test drive a car and price it out. They have a nice showroom and the salesperson we dealt with was very nice, thus the three stars. Unfortunately, when it came time to sit down to price the car out, our salesperson disappeared, only to show up with the finance person. We made clear beforehand that it was our intention to purchase the car outright. We mentioned this, but still had to listen to the pitch about taking out a loan. This is the part that bothered me the most: During the pitch, the finance guy said that we would be paying thousands more for the car if we payed for it outright than if we were to take out a loan. In the end, we thanked them for their time and left. It was a nice car, but we weren't enthused by the pitch and they got so caught up in trying to get us to finance the car that we left without them ever telling us the price of the car! We ultimately passed and bought another make car altogether. read more

Brought my used hyundia from nj i live close by figured id come here fix it up a bit. Im smh because im used to lexus and Mercedes Benz - luxury ! Well come here for shitttayyyyyy i mean complete disappointment and lack of care and you got time to waste with people who only want to sell you cars for marked up prices and a service department with shitttyy people hey come to this place i usually give a fun filled review but taking time to go here to deal wit idiots who act like you owe them money for even walking in the door ? Wow funny thing to keep In mind they do have a general manager who makes him self very available for no one ? Hey Dino ? Guess ill be going back to luxury cars i even stressed im trying you guys out im buying a car very soon and one for my mom ! Lol sales gone and im going to make sure i call corporate on you read more

South Shore Hyundai - The front area with cars - Car Dealers Near Me - Valley Stream, New York

I brought my vehicle to the dealership for a manufacturer recall to replace the alternator. We found out they did not provide a new alternator. I contacted the General Manager who agreed to have a new alternator installed with a one-year warranty. We had a Die-Hard battery in our vehicle that was purchased 6 months prior from Pep Boys. Our battery was removed from my vehicle and replaced with an odd name battery that was not working properly. We guess the mechanic put our battery in his personal vehicle. The dealership refused to take responsibility, so we had to purchase another Die-Hard battery for $300. South Shore Hyundai is a fraud. read more

Zero stars. I bought my Tucson in 2019 from then yet when my car stalled and stopped on the Southern State, they showed no interest in servicing the car and fixing the problem. The sales people there told me they don't have loaner cars and insisted my warranty didn't cover rental cars. Alicia (?) told me not to bother bringing the car in and it would take 2 weeks to even diagnose my car. When I went there today, Sean admitted to me Hyundai Tucson has issues and it just regularly stalls. He found me a number to call for my warranty and it turned out the information wasn't even accurate. As I left frustrated, I looked around and felt pity for those about to buy a Hyundai! Don't buy the extended warranty. It only kicks in years 6-10 and by then, you will be so ready to get rid of it! read more