Don't waste your time. Went to see a Tesla and all of the sudden it had a power train issue. Drove…read moreover one hour. If you can't be transparent when it was know I'm coming from far away, it is sure to stay clear from this place!

I'm reading all these poor reviews and it really bothers me…read moreI have been purchasing my Lexus from these people for years and never once had one issue. the general manager , the store manager, my main sales person Marcello and the whole team go out of there way to alway help I've purchased 4 cars in the past 6 years ! I would highly recommend this dealership & to top it off you're getting a Lexus that has zero issues and when well maintained runs trouble free . thank you. Sal M

The best experience at any dealership I ever had!…read more Here how it went: Work environment? Friendly, and clean! Nice showroom, and they have snacks for customers! And plenty of tv screens to watch whatever on cable! I walk towards the establishment for my appointment to view a car I found through CarGurus and there's a gentleman there ready to help me out, Steven. Real cool guy, we chatted about cars, features, etc. We immediately took a look at the car, inside and out, car was in VERY GOOD condition. They keep their cars very clean and show room ready. SERIOUSLY! Next we went to the desk to talk numbers, everything was correct as shown online. I already came in with the intent to leave a downpayment regardless. The most important thing about shopping for a car is to be educated and understand businesses have to make money. Research the cars you are interested in and match the value that way. Long story short, after all the questions with Mike, I was very happy with the final cost, VERY reasonable for a 2014 Infiniti q50 hybrid which included taxes and regulations all done right there in the office. Mike is a honest guy, and its obvious he understands the business. I came in with the decision to buy a car TODAY, and I did just that! Nothing secretive or shady about this establishment. They explain everything, even if you dont understand the first time. ****NOTE TO BUYERS**** Dont believe the other reviews, use a different source to read true reviews to judge this company. While I was there, about 4 other people were there to pick up a car that they TOO just purchased! And everyone was happy! The company is not pushy and they dont try to up-sale you on any and everything. Come in during the week when its not as busy! Look for Steven, and you'll eventually meet Mike! He'll get your numbers right and explain everything!

Worst dealership ever. We ended up cancelling and not taking the car. Then the dealer wouldn't…read moreprovide it in writing that we didn't take the car. Would not recommend.

I come in here for service. I wish they had more cars to look at in the showroom....So if you want…read morean Audi come in take a look and see what they got. You never know you might sitting behind the wheel of a brand new Audi.

I purchased an Audi Q8 a month and a half ago. I've yet to receive title to the car, and the car is…read morestill unregistered. Audi Great Neck refused to extend the temporary plates. Audi Great Neck filed the application for registration was late, and they cannot give an ETA on when it will be complete. I've been trying to resolve this issue via phone calls and emails for 3 weeks. There is no sense of urgency on the dealership's part, to the extent they respond at all. tl;dr: this dealership sold me a car but refuse to provide the title or register the vehicle. Nightmare to work with. Would not recommend. --Update as of May 17-- Audi Great Neck has yet to provide an ETA or explanation. I still do not have title to the car I purchased. I still do not have a registered car. It has been more than two months now. In response to "Colin J." from Audi Great Neck: GM Jorgina Beto emailed me on May 6th to say that an update would be coming the next day. It's now May 17th, and still no update. Jorgina has ignored subsequent communications.

Thank you for calling me today to let me know that my truck needed service. It reminded me of the…read moredisdain I have for this establishment. I called 3-4 times a year ago to try to get a an extended warranty for my vehicle and not once received a call back , even though I always brought in vehicle for service only here and always accepted their recommendations of service. I even came to the location to speak to that same individual (Benny D) and he was not available. Left a message with front desk and still didn't receive a call. I will never come back here!

My only regret is that it took me so long to get around to writing this review…read more In February of last year, I purchased a 2025 Ford Explorer. By March, I realized the air conditioner was not working. I immediately returned the vehicle to the original dealership, where I was told--shockingly--that the car had been in a major front-end collision. From that point on, they dodged every question and avoided all accountability, from the service department management all the way up to the owner of the dealership. Frustrated, confused, and honestly nervous to be driving a "brand new" car with my family, I sought out help from Biener Ford in Great Neck--and I am so glad I did. Without hesitation or judgment, I was welcomed into their service department. My vehicle was inspected immediately by their head mechanics, who ultimately determined the actual repair needed. Most importantly, they confirmed that my car had not been in any major front-end collision and that it was completely safe to drive. From start to finish, every single person I dealt with at Biener Ford was an absolute pleasure. They coordinated picking up my vehicle from my job, ordered parts promptly, and kept me informed every step of the way. The service manager, Peter, is truly the best there is--knowledgeable, patient, and exceptionally kind to both customers and his team. The mechanics at Biener are equally top-notch, and I wouldn't trust my truck--or any of my vehicles--with anyone else. I only wish I had researched service departments before purchasing my vehicle, because I never would have gone to Levittown Ford. The service department alone at Biener Ford has earned a lifelong customer. Highly, highly recommend.

Not very happy with my last experience. I have been with Northbay Service since I bought my…read morevehicle in 2016. My service advisor that I used to have was great. Unfortunately for me, he retired, good for him, not for me. I was given a new service advisor. They had to change my ac compressor that went on me. Upon diagnosis, they also found an "oil leak." I took their word for it and said ok, take care of that too. I had an aftermarket warranty and they did not pay the whole amount. I totally understand that I had to pay the difference in both labor and parts, which is fine. but they could not tell me why they were charging me more labor hours than the warranty company would approve, and they are both getting the labor hours from the same source. I understand I had to pay the difference, but the unexplained extra labor hours is what did it for me. I also had them do an oil change and a tire rotation. I specifically asked them for this and they said, yeah, no problem. When received my vehicle, I noticed that the tire rotation was not done. I know because I had a curb rash on 1 wheel and it was still there in the same place. I went in, and asked again if they did the rotation and they said yes. When I brought it to their attention, I was told, "oh, they must have missed it". At this point, I don't even know if they changed my oil or just said they did it or was there an actual oil line leak. I am a very loyal customer and I don't like to feel that I have to question these type of things. Experience was very disappointing. At this point, I'm thinking about looking for a new place to service my vehicle.

i had a great experience, jeffrey marroquin was a very helpful person and very welcoming. I didn't…read morewait at all. thank you jeff. great costumer service !!!!

I bought my vehicle from here and it's serious. My horse and carriage is up there you heard me. ?…read moreGood salesperson James got me able to drive a nice a horse and carriage vehicle lol. That's a inside joke but it's actually.......not. "Power of the vehicle lol." All jokes aside good dealerships. Peace.

Worst dealership experience ever we've been loyal to silver star motors in queens for many years…read moreand wanted to branch out. when i tell you this was the worst costumer experience i am being very kind. The man that helped us was rude and dismissive he wanted to buy our car for 14k which we were not opposed to. But when the time came to talk about purchasing the vehicle all of a sudden the price listed online was out the door and a brand new very sketchy price that made absolutely no sense was given.the guy we were speaking to said "i want what your smoking" the unprofessionalism was out the door stay away from this place. i took the time to write a review so please STAY AWAY.

Paid 300$ in ubers to arrive, 1 hour and 30 mins to even get here for my appointment just to get…read moretold the vehicle had sold a hour after my appointment was made. Would have been nice to receive a heads up a day prior to not come in. Wouldn't recommend as the price fluctuated on the phone from 11K to 17K quickly. if your coming from far i wouldn't recommend this dealership.

I had a 23% apr ... at the time I didn't understand how it works so I take full responsibility. I…read morehad them telling me this is the best deal I was getting. Unfortunately I could afford the vehicle after a few months and had to get a voluntary repossession. Please don't use this company I was pressured into purchasing the vehicle. At that point they said once I gave them my Social Security number - It was kind of a bound. Years later, it's still in my credit..

They are in the business of dealing cars but they don't know how to actually deal cars. Beware. I…read morecame in to buy a car with cash, brought in all the required paperwork and even provided them with additional changes to the insurance to satisfy their request. After an hour of back and forth they still couldn't figure out how to process the sale. I am walking out frustrated and with no car just out of principle. They didn't even know what a smog check is!!! What was supposed to be simple was a pathetic effort on their end. I walked down the street and purchased a vehicle with no hassle within 45 minutes! Stay away from them!

It's a hole in the wall. Do not bother trying to sell your…read morecar to them. The salesman I worked with claimed he had experience selling tons of Honda Accords yet when questioned about the model I was considering, there were so many things he wasn't sure about with the car. Also, the online prices are tricks because they claim it doesn't include the cash down prices. So the car I viewed online went up price wise about 3K when I went to view it in person. Before looking at my car he tried talking me out of buying the Honda I was looking at. Viewing my car across the street he said it might go for one price however he'd have to have an appraiser look at it closer yet he didn't think there was one on-site that day but he could try to find a manager. Giving the keys to my car for a closer inspection, the value of my perfectly conditioned vehicle went down by 1-2K for bullshit reasons that were completely unfounded. Ultimately, he tried to tell me that my 2019 Lexus F Sport with less miles than the 2019 Honda Accord Touring was worth less trade in wise and I would owe money towards getting the Honda. Insurance would argue otherwise; a Lexus is a luxury vehicle. Not a Honda. The value of my car is not worth less than a Honda, especially not the same year and less mileage. save your time and gas. dont go here.

I put one star as i could notpost without it The worst…read moredealership. service person took my car for a joy ride items stolen from the trunk they never told and they knew found out when i got home AVOID AT ALL COST

I am a Alfa Romeo Quadifolio owner . I have never been treated so poorly at any dealership getting…read moremajor work done to my car by the service department . I am appalled by Kevin the service manager and the service receptionist attitude and behavior! I hope to be able to speak with the owner and general manager but so far I have had no luck reaching them.

After driving Nissans for almost 20 years, I decided to venture out into the world of Honda. Went…read moreon Honda of Manhasset's website, submitted an inquiry request and was contacted by Nafeeza. To my surprise, she came across calm, not pushy/sales-y and with these good initial vibes, I made an appointment to visit the dealership. Came in on January 31 and upon walking in, was greeted by Casey. He sat with me, gathered initial information on what I was looking for, and set me up for a test drive. Casey is extremely knowledgeable, not just about Honda, but about many other makes and models. He answered each question thoroughly and was calm, patient, and kind. Adolfo was a character, as a sales manager he certainly gets the job done. He gave me all the details, was very transparent, and allowed me the time to process the information and numbers instead of trying to pressure me into buying a car (which most dealerships I've dealt with do). I moved forward and sat with Martin, Director of Finance. He spent a good amount of time talking through additional warranty options and explaining the finance options I was looking at. While I spent the majority of my Saturday with these gentlemen, I did not mind one bit because I walked out with a 2026 Honda HR-V Sport with an awesome finance plan and all types of Titan Motor Group services and add-ons. I absolutely recommend Honda of Manhasset for anyone looking into a reliable car at a competitive price and with excellent customer service. Thank you Casey, Adolfo, and Martin!

Please go ANYWHERE but here for service…read more Went to see a different mechanic for an oil change and noted the poor workmanship. Missing/stripped screws on the cover plate and wrong torque spec on the oil drain bolt and filter (they wouldn't come off). They likely have underpaid and inexperienced technicians who do quick and sloppy jobs so they can just get to the next person. Which is a problem directly created by their service advisors because they are booking way too many people for their given time slots. Their staff is also always changing which should tell you about management and the working conditions here. These clowns are the embodiment of the term "stealership".