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    Audi Great Neck

    2.0 (53 reviews)
    Closed 9:00 am - 7:00 pm

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    Completely worn brake pads that Audi Great Neck failed to inform me about or change.

    I had an absolutely terrible experience at Audi Great Neck's service department. I brought my car in for a multipoint inspection, an oil change, and the 60,000-mile service. It took them FIVE HOURS to complete, and even after all that time, they completely missed major issues. Despite specifically asking them to check everything, they never mentioned that my brake pads were dangerously worn -- so worn that they were down to the metal. They also did not rotate my tires, even though it was supposed to be part of the service. To make matters worse, when I mentioned I occasionally heard a strange noise, they charged me a $270 diagnostic fee -- and still failed to find the problem! Thankfully, I trusted my instincts and took the car to a reputable mechanic immediately afterward. They found the issue right away: my brake pads were completely shot and posed a serious safety risk. This was ONE WEEK after Audi Great Neck's so-called inspection. Honestly, you would expect a much higher standard of service from a luxury brand dealership like Audi. Their service was not only slow and overpriced but also careless and dangerous. They clearly have no regard for customer safety or the reputation that Audi is supposed to represent. If you care about your car, your safety, and your wallet, STAY FAR AWAY from Audi Great Neck's service department. You deserve better.

    Seas sold to a Canadian Auto Group
    Liz N.

    What a disaster! I don't know what happened to this service department, although I have heard rumors about a change of ownership. I took my car in for yearly maintenance in January and had the multipoint inspection. At that time I was told that there were multiple issues with the car that weren't critical but that should be done, including new tires and alignment. Being that my car is very well maintained and low mileage I gave approval to go ahead with over 3k worth of repairs. The agent I dealt with was very professional and helpful. Fast forward to April when my car started experiencing strange electrical issues. I brought it in and they came back saying that I needed a wheel alignment (it had just been done in late January) as well as something else that had nothing to do with my complaint but was still under the warranty. the main problem, however, was that the electronic issues I had experienced, and the only reason I was there in the first place, stemmed from the hub being "submerged" in water due to a leak. Fun fact: I have never had a leak in this vehicle and there was no sign of water anywhere. I was told that it would be a 15k job and I should go through my insurance. They had my car for 2 1/2 months! Like other reviewers my inquiries went unanswered. They "lost" checks and I was told on multiple occasions that it was being worked on and that I would have it in a few days, but those days never came. The manager, Vincent (3rd since January, that tells you something right there) was downright rude and unhelpful. As a business owner I would never treat a client in the manner that I was treated. Finally in mid July I was told that my car was ready only to have my happiness quickly turn to anger as I realized that one of the main issues I brought it in for was never addressed. To add insult to injury, there were also 3 deep scratches on my hood. I called my rep immediately and was scheduled to bring in the car to rectify the situation today. At that time I was told that a loaner would be reserved for me. After moving my schedule around I was walking out the door for my 9AM appointment today when I received a text saying that there were no loaners available. I am told that I am on a waiting list for a loaner and that even though I was put on that list almost a month ago I am 11th on the list. You can't make this stuff up. I have always loved my Audis and have always secured mine through Beiner. Their service was a gold standard and I told everyone I know that they should go there. Sadly that is no longer the case and I will be car shopping at a different luxury manufacturer now. What are the odds they finally fix my car after they have taken almost 20k and 3 months later it still isn't fixed?

    Aaron L.

    Worst audi ever, brought my q3 to this Audi service multiple times to get it fixed only to be returned saying it was fixed or nothing was wrong. The most recent attempt to fix they told me nothing was wrong when my roof was clearly leaking. Do not come here.

    Great Audi Q7

    Bought a pre-owned, 1 owner, 2021 Audi Q7 with about 31,000 miles from Audi of Great Next. Great experience with no issues. Absolutely no issues. Clean car fax was provided by Kit. Remember to not always believe what people post in reviews because if you sell 100 cars there will always be people who are not happy with a used vehicle. I can be reached at 646-901-3040 if anyone thinks this post was by anyone but a satisfied customer.

    January 7 email

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    Ask the Community - Audi Great Neck

    Review Highlights - Audi Great Neck

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    Thank you for calling me today to let me know that my truck needed service. It reminded me of the…read moredisdain I have for this establishment. I called 3-4 times a year ago to try to get a an extended warranty for my vehicle and not once received a call back , even though I always brought in vehicle for service only here and always accepted their recommendations of service. I even came to the location to speak to that same individual (Benny D) and he was not available. Left a message with front desk and still didn't receive a call. I will never come back here!

    My only regret is that it took me so long to get around to writing this review…read more In February of last year, I purchased a 2025 Ford Explorer. By March, I realized the air conditioner was not working. I immediately returned the vehicle to the original dealership, where I was told--shockingly--that the car had been in a major front-end collision. From that point on, they dodged every question and avoided all accountability, from the service department management all the way up to the owner of the dealership. Frustrated, confused, and honestly nervous to be driving a "brand new" car with my family, I sought out help from Biener Ford in Great Neck--and I am so glad I did. Without hesitation or judgment, I was welcomed into their service department. My vehicle was inspected immediately by their head mechanics, who ultimately determined the actual repair needed. Most importantly, they confirmed that my car had not been in any major front-end collision and that it was completely safe to drive. From start to finish, every single person I dealt with at Biener Ford was an absolute pleasure. They coordinated picking up my vehicle from my job, ordered parts promptly, and kept me informed every step of the way. The service manager, Peter, is truly the best there is--knowledgeable, patient, and exceptionally kind to both customers and his team. The mechanics at Biener are equally top-notch, and I wouldn't trust my truck--or any of my vehicles--with anyone else. I only wish I had researched service departments before purchasing my vehicle, because I never would have gone to Levittown Ford. The service department alone at Biener Ford has earned a lifelong customer. Highly, highly recommend.

    Kings Point Auto

    Kings Point Auto

    (27 reviews)

    Excellent experience from start to finish! The staff was knowledgeable and professional, the prices…read morewere fair, and it was completely worth the drive.

    I have tried to be patient with this business but this has quite literally dragged on for two weeks…read morenow. It's a simple process that most dealerships can accomplish within an hour or two. I have bought several vehicles at this point in my life and never have I been so ignored or treated like the dealership could not care less at all. All I've gotten from you is excuses. My ex husband sold cars for Cadillac! So I am very, very well aware of the process and there is absolutely no good reason or excuse in the world for it to take two weeks and still not have gotten anywhere. The only possible reason is because you just don't care and my business is very clearly not important to you at all! This entire experience has been the worst, I literally can't even believe how lackadaisical you are as a sales person when this is apparently your business, that you own. You'd really think you would care more about how you treat customers and the reputation that you are creating and the fact that you clearly don't care at all about how outrageously long it has taken for every pathetic little step of the way of moving forward to actually purchase one of your vehicles. I've never tried so hard to buy a car and felt and been treated like the dealership couldn't care less or even be bothered to return phone calls. Do you know how many times I called after putting in the credit app? Quite literally dozens of times. Not even an exaggeration. And how many voicemails I left? Too many to count. And it took FIVE DAYS FOR YOU TO BOTHER RETURNING THAT PHONE CALL after you told me to fill out a credit application and I did. And now it's the same thing all over again with this next simple and small step in the process. I sent out the paperwork you requested the next day. You say you didn't receive it but you received every other email I sent so again it's just excuses and I don't buy it. That paperwork was emailed to you on Thursday by Monday still nothing. It's amazing you have a business at all! If it wasn't so infuriating it would be comical with how ridiculous it is! But one could wonder why you even bother to ask me to put a credit application in if you apparently don't have the time to actually deal with selling a car? So that my credit takes a hit when I am trying to purchase a car? But what do you care? There were other cars I could have pursued but I wasted my time on you and your dealership. And I regret that very much. I am flabbergasted at how horrid your customer service and practices are at 'King's Point Auto'. You should be ashamed.

    Great Neck Car Buyers & Sellers

    Great Neck Car Buyers & Sellers

    (75 reviews)

    They are in the business of dealing cars but they don't know how to actually deal cars. Beware. I…read morecame in to buy a car with cash, brought in all the required paperwork and even provided them with additional changes to the insurance to satisfy their request. After an hour of back and forth they still couldn't figure out how to process the sale. I am walking out frustrated and with no car just out of principle. They didn't even know what a smog check is!!! What was supposed to be simple was a pathetic effort on their end. I walked down the street and purchased a vehicle with no hassle within 45 minutes! Stay away from them!

    It's a hole in the wall. Do not bother trying to sell your…read morecar to them. The salesman I worked with claimed he had experience selling tons of Honda Accords yet when questioned about the model I was considering, there were so many things he wasn't sure about with the car. Also, the online prices are tricks because they claim it doesn't include the cash down prices. So the car I viewed online went up price wise about 3K when I went to view it in person. Before looking at my car he tried talking me out of buying the Honda I was looking at. Viewing my car across the street he said it might go for one price however he'd have to have an appraiser look at it closer yet he didn't think there was one on-site that day but he could try to find a manager. Giving the keys to my car for a closer inspection, the value of my perfectly conditioned vehicle went down by 1-2K for bullshit reasons that were completely unfounded. Ultimately, he tried to tell me that my 2019 Lexus F Sport with less miles than the 2019 Honda Accord Touring was worth less trade in wise and I would owe money towards getting the Honda. Insurance would argue otherwise; a Lexus is a luxury vehicle. Not a Honda. The value of my car is not worth less than a Honda, especially not the same year and less mileage. save your time and gas. dont go here.

    Certified Luxury Motors

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    (194 reviews)

    The best experience at any dealership I ever had!…read more Here how it went: Work environment? Friendly, and clean! Nice showroom, and they have snacks for customers! And plenty of tv screens to watch whatever on cable! I walk towards the establishment for my appointment to view a car I found through CarGurus and there's a gentleman there ready to help me out, Steven. Real cool guy, we chatted about cars, features, etc. We immediately took a look at the car, inside and out, car was in VERY GOOD condition. They keep their cars very clean and show room ready. SERIOUSLY! Next we went to the desk to talk numbers, everything was correct as shown online. I already came in with the intent to leave a downpayment regardless. The most important thing about shopping for a car is to be educated and understand businesses have to make money. Research the cars you are interested in and match the value that way. Long story short, after all the questions with Mike, I was very happy with the final cost, VERY reasonable for a 2014 Infiniti q50 hybrid which included taxes and regulations all done right there in the office. Mike is a honest guy, and its obvious he understands the business. I came in with the decision to buy a car TODAY, and I did just that! Nothing secretive or shady about this establishment. They explain everything, even if you dont understand the first time. ****NOTE TO BUYERS**** Dont believe the other reviews, use a different source to read true reviews to judge this company. While I was there, about 4 other people were there to pick up a car that they TOO just purchased! And everyone was happy! The company is not pushy and they dont try to up-sale you on any and everything. Come in during the week when its not as busy! Look for Steven, and you'll eventually meet Mike! He'll get your numbers right and explain everything!

    Worst dealership ever. We ended up cancelling and not taking the car. Then the dealer wouldn't…read moreprovide it in writing that we didn't take the car. Would not recommend.

    Audi Great Neck - car_dealers - Updated May 2026

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