5/7/2026 Sent an email on 5/ 4 2026 to Auto Expo regarding my brakes. The brakes were suppose to be repaired twice on this vehicle. However when I took this vehicle to a certified Porsche dealer..they noted the rotors were rusted amd never replaced. Please note this would be the third issue with the brakes beinf repaire. Today still no response from the dealership or service department. When I went over to the dealership to speak to Steven B ..General manager. He was rude, disrespectful and stated he didn't have to soeak to me at all. These guys are con artists on every level. The cars are garbage noting also there seems to be an accelerating issue as well. Please stay away from this dealership!!! read more

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Worst dealership experience ever we've been loyal to silver star motors in queens for many years and wanted to branch out. when i tell you this was the worst costumer experience i am being very kind. The man that helped us was rude and dismissive he wanted to buy our car for 14k which we were not opposed to. But when the time came to talk about purchasing the vehicle all of a sudden the price listed online was out the door and a brand new very sketchy price that made absolutely no sense was given.the guy we were speaking to said "i want what your smoking" the unprofessionalism was out the door stay away from this place. i took the time to write a review so please STAY AWAY. read more

If I could rate them 0 stars I would... tried to get pricing on text or over the phone they refused to tell me anything forcing me to come In. I go into the dealership and the salesman is telling me "we don't have any crazy fees or none of that" look at the car then sit down to discuss numbers the price went from 39.5k to 52k BEFORE TAX AND DMV FEES they added 20% downpayment "charge" dealer reconditioning fee of $2,000 and $1000 DOC FEE. Don't waste your time avoid by any means they aren't here to do business but waste peoples time.... How does a car go from 39.5k listing price to 57k.... read more

I was very interested in a vehicle at this dealership and called to get an "out-the-door" price before making the 2.5-hour drive. The salesperson refused to provide any pricing details or even a rough estimate, insisting that I had to come in person. This is a classic high-pressure tactic that shows a lack of respect for the customer's time. A dealership that isn't transparent with pricing over the phone is not one I can trust. I decided to take my business elsewhere. I would caution anyone, especially those traveling from a distance, to be wary. read more

Enquired about a Mercedes listed, and asked about out the door price after seeing the many complaints about bait and switch. Instant reply to set up appointment, but as I asked for a list of charges above asking price before making the trip -total radio silence. Don't waste your time. read more

horrible service will never go there to even look at a car again. unprofessional & very rude. added extra dealer fees when it said that fee is included over $10,000 and then after arguing with me the next day lower the price online for $1000. read more

Do not waste your time. We saw a vehicle posted on Car Guru and made an appt to see it at Auto Expo. They kept us waiting 1 hr. We inspected vehicle and when we went to discuss a deal, they pull out their own 'paperwork' which states on the top that all prices are 20% higher than listed online. They do not mention this on their site or when you make an appt. We have never heard of such a thing. They would not honor the online price and insisted that trying to charge 20% higher than the listed Car Guru price was a deal. Disgusting. read more

I've been in the auto industry for 30+ years and visited this CT dealership for a 2019 Mercedes CLS53 listed online at $31,895. The car had multiple undisclosed issues: extensive repainting, misaligned panels, subpar bodywork (you could even see "TURBO" adhesive under fresh paint), and was filthy despite my scheduled appointment. Worse, once I arrived, the price jumped to over $41,000 before taxes/fees. They insisted on adding $6,000+ in "down payment" charges even though I was paying cash--clearly a way to replace profit they'd normally get from financing markups. Additional hidden fees pushed it thousands higher still. Bottom line: the advertised prices are bait. This dealership uses deceptive tactics, hides vehicle defects, and wastes customers' time. A textbook example of why some dealers give the industry a bad reputation. read more

I wish there was a way to not give a star at all. First they call and say they don't discuss numbers or anything over the phone even after I used their capital one finance application and I should come in. They ask what time you'll be here so they can make sure to have the car ready. I say tomorrow 1pm. Once I get there I wait over an hour just to see the car. Then the guy Jon refused to talk numbers before I test drove. Trying to make me fall in love with the car before they hit me with crazy numbers. Car price went up 7k with a bunch of optional added nonsense. Which then I wasn't able to finance. Wasted all afternoon and now almost 6 weeks later I'm still waiting to receive my $500 refund back. These guys are completely unprofessional and unethical. I had someone text me saying " are you sure your not playing games with us" because I told them I hadn't got the check they claimed they sent. I told him to check the tracking I asked to that he never gave or with accounting to see if anything was cashed. Why would you even speak to me that way. Sleazy dealership with people just the same. BBB complaint submitted as well as a fair trade complaint. Small claims form done. They probably just roll over most people, not me. Record your convos with the guys, will def help once you have to sue them. See you guys in court! read more

Auto Expo - Completely unprofessional - Auto Repair Near Me - Great Neck, New York

very unprofessional, i inquired about a Mercedes benz letting the lady know that i am 9 months pregnant from upstate new york 5 hours away. in i wanted to negotiate a cash deal on purchasing the truck with cash. she would not give me any negotiation unless i can there which is crazy as im driving hours away at 9 months pregnant with no reasurrance that they will take my offer. very nasty attitude and very inconsiderate of peoples time that are serious about purchasing immediately with cash. never again read more

Had a great convo with Andre Saturday evening. I'm showing interest in two of the cars on their website. Me and Mr. Andre made a plan for me to come in to see the car on Sunday; and get a book of sales. Sunday morning I get a text from Mr. Andre "Bruce our address is 46 Northern Blvd, Great Neck, NY 11021... Let me know what time we can expect you sir?". I tell him what time. He texts me later to ask my ETA.. I tell him 19 minutes. I get there and no one has the notes on the convo from the day before. One of the cars (GLE) isn't there. I was told the other one is "15 minutes away on another lot". So I waited; even though I thought is was strange to ask my ETA, like you had something in order waiting for me. I gave the same associate(Mike I believe) 3x as much time he said it would be. After 50 minutes I got up and left. 15 minutes turned into 50 and still no car. Not even a "hey would you like some water?" Or "hey sorry the wait will be make it worth your while when it comes to pricing. ANYTHING to show you want me business and your company messed up. I text Andre to see if this is the company idea of customer service. No answer. Lol read more

Auto Expo - Auto Repair Near Me - Great Neck, New York

Bait and switch tactics. Test drove a van after driving a good distance to get there. Made an offer only to be told, "you need to understand how dealers in this area price vehicles." Salesman proceeded to show me the fine print on their website that says the internet price includes a $3,000 trade or cash. So basically the price of the vehicle is more than what's advertised. Other dealers in the area don't use this shady practice. Then after still looking to negotiate based off the new price, they refused to budge an inch on the price. Based on other reviews, I'm sure there were more hidden fees coming anyway. Wouldn't do business with these guys. read more

They have DECEPTIVE sales tactics, they're liars, unresponsive, unprofessional. It was a terrible mistake to purchase a car here. I was told i HAD to purchase their warranty package at $2500 and the LoJack service that was installed on the car for $1000. Later, upon reviewing documents they provided, both of these services should have been optional but were sold as mandatory. Additionally, the finance guy asked for $500 in CASH to "buy down" the interest rate. There's no way any bank wants cash to buy down a rate, that's not how it works. (My assumption is that the guy was going to pocket the cash). They also ran my credit about 6 times (twice with the same bank) which severely impacted my credit score. Then, when trying to access the LoJack service they forced me to buy, I could not get in contact with anyone to assist. I called and emailed to no avail. I only got a response after filing a complaint with the Better Business Bureau. STAY AWAY. they're not honest. read more

Another scummy dealership that lies. We spoke to a woman on the phone who said we can test drive a certain car so we came in and they said we have to run your credit. On top of that I could barely hear the guy he sounded like Batman and was whispering. read more

I completely agree--everything you're about to read accurately reflects the typical underhanded practices of this car dealership, starting with their manager, Steven Kastrati. They advertise one price online, but when you arrive, they add thousands of dollars for unnecessary aftermarket warranties and LoJack. To justify their claims, they even change the website descriptions after the fact. I strongly advise steering clear of this dealership. I plan to report them to the New York State Attorney General and am considering pursuing a class action lawsuit. Anyone interested? read more

Worst dealer ever had a sprinter in question sealed the deal and was told to pick up the following day by Shawn showed up to greet a beat up ford transit don't go here for your car needs major rip off don't even deserve a star rate read more

It is common practice for this place to advertise low price on line or Carfax then add thousands on bill of sale Advertise 2018 Lexus ES for $25,995, but bill of sale jumped to $30,995. Ask why is it $5000 more they gave you different answers. "We got Lexus certification. We did service made car perfect. Dealers charge". Sale person Gabriel and manager lie all the way. Don't go to this place to waste your time read more

Auto Expo - Auto Repair Near Me - Great Neck, New York

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They lied about the price, no one knows what's going on. Everyone gives you a different story. Once you call them you get calls and text from random numbers I would not recommend. read more

These guys are the classic bait and switch. I discussed buying the car with them over the phone, set up a time to come and visit, discuss the vehicle and set an appointment with someone to do the used-car inspection. Once we got there, they said that taking the car for an inspection was not something that they allowed... Even though every other car dealer does. When we got to discussing the price, I simply said that I would take the price listed on the Internet and not negotiate as I thought it was a good value and we had already spoken to Price on the phone. The manager came out to explain that that was only a financing price, and that you would have to pay the large interest rate demanded by their financing program if you wanted that price. I said I'd pay in cash and take that price and he said that was not possible. We closed up shop and easily identified that these guys are The least trustworthy dealership I've ever been at. read more

got my first car and it was a great experience...service was fast and great customer service and they will work with you. I just want to say thank you so much to Anthony and his service was excellentt!!!. read more

I didn't and will never buy a car from this dealer. I don't know if the staff is any good or if they provide good service. I DO know that if you inquire once about anything you will receive non-stop spam. Emails, texts, calls and any other form they can get their hands on. After receiving 10+ spam messages a day for 2 months, they finally dropped to 4 a week after answering one of the spam calls and freaking out on the woman who made the call on their behalf. This is still unacceptable! If it didn't drop to 4 numbers i have to block a week I would have been forced to get a new phone number. read more

I'm sorry how is this scam of a place still in business? They post a price for vehicles and regardless of whether you pay cash or financing you have to pay $2995 on top of that and they don't tell you why? lol haha Why would anyone buy a car from them? And how is this legal? I'm filing complaints with local, country and state government and filing a complaint with BBB! Unreal if queens/ Long Island allows this that is crazy! read more

Very dishonest business Sold me a car and lied about warranty attached to car. Very crooked guys. read more

Showed me the car. We sat down to discuss, car goes up in price by $7000 with added non sense. Drove 1 hour in rain and traffic to get to them. Never stepping my foot in a privately owned dealership again. You will end up paying same if not more compared reputable actual company showroom for a certefied preowned but at least you will have a peace of mind. Also they messaged me when am I coming as car was waiting for me in the lot and how much they had to struggle to get it from a different lot which is half hour away. I get there and there was no car they made me wait 45 mins. While they got the car. I'm scarred forever with this ancient old practices of fooling the customer no wonder new more advanced companies with transparent practices are taking over. Guys pls be genuine in life no one wants to work this way. I really don't understand how they have the good reviews if this is there general practice. read more

The cliche states, if it seems too good to be-true it is. ****DON'T BELIEVE THEIR ONLINE PRICES **** ****DON'T BELIEVE THEIR ONLINE PRICES**** Imagine yourself as a woman walking into this hostile vibe of a car dealership. ~ Parking is like almost nonexistent(nightmare) The guy Steve I had a dealing with almost backed into my car with the Lexus that I had just test drove because he was not happy with me walking out and not making a deal with them. ~ high end cars are sold here. I walked into the Auto Expo building with numerous loud men standing around and talking to each other in a rather non-friendly, unsafe and uninvited hostile way. The men were speaking loudly with a middle age customer with their tone and behavior being disrespectful, cold, and callous. But then, They were trying to boost his ego saying well you have great qualifications, and you will be approved. If I were that customer I would have left immediately with their holier than thou, know it all behavior. I don't care what kind of cars they are selling. ~ the salesman Yoni was very nice and he took the car out of the lot for me to test drive around the area. The car appeared to be in mint condition. ~ we sat at Yoni's desk and glanced at the car advertisement they put online that was a fraudulent price/ month. I asked him how they came to such a low amount per month. Their fraudulent adds draw you into their business. ~ Steve(finance guy ??) abruptly enters our conversation rather brashly and was telling me all the add on prices that will apply if I buy the car(extra 4,000). He refused to let me chose my own bank with a lower interest rate. He said, if I don't go through Auto Expo for financing than they will not get a commission from the banking institution. In other words you have no Choice but to Go with their interest rate. Really hmm so they make out with 2 different commissions. Very sneaky. ~ I walked out of this uncomfortable car place because of this man's tone, lack of respect for men or women, and of course fake price listed on line. I would not waste my time with this business. There are better places to go to who aren't disrespectful and act as if they have pure entitlement to the world. I will never, ever, go back to this company. Bunch of scam artists. ~ ~ read more

this place is full of bs. they made me put $1000 deposit down. before even being approved! which makes no sense. its all a tactic. the guy Mark gives me his number which wasnt even a real number to contact him. they were shooting pellot guns at eachother in the store. so unprofessional. one man was smoking a vape. this place is a hole in the wall. i will be going through my bank. read more

Don't ever get your car there. They sold me a lemon. I dont know how they did it, but they showed me a carfax that had no accident, come to find out the car has been on 2 accidents. If you have to get a car, go a the dealership that makes the car. Stay away from this place!!! Stay away, away!!!! If I could give the zero stars I would read more

DONT SHOP HERE! They're currently doing bait and switch on all their cars. I went in expecting to spend a certain amount only to be told that they added $3500 for certification fees! I asked what that was and they told me it's an extra warranty for the power train. The car I was buying only had 15k miles and had the manufacturers warranty still. So I asked why would I need 2 power train warranties?! They couldn't answer of course. So after driving a hour and a half to get there and then waiting 45min for them to find the car I was forced to walk out because they wanted me to pay 29k for a car that had a label of 23k. The sales person was awesome and helpful. Too bad he works for a place that does this to their customers. read more

Awful communication... Found issues with a vehicle that ultimately couldnt get inspected that was purchased and trying to get someone to answer questions or return a call or email is like pulling teeth. When work is scheduled to be done, you go after taking a day off of work to be told no service appointment was ever made and then try to jump through hoops to try and reach someone. Avoid go to a more professional and reputable dealer. read more

Stay away from Auto Expo!!! These deceitful individuals not only wasted my time with false confirmations but also outright lied about the availability of the vehicle I was interested in. After driving an hour to their establishment, and despite multiple confirmations of my appointment, I was told the car I was interested in was being kept at their other lot. Following consistent claims of having the car nearby or being serviced, it became evident that they were simply fabricating excuses, and that they never had the car in stock. Don't make the mistake of dealing with these despicable liars and terrible individuals. They will do nothing but be dishonest and waste your time! read more

I scheduled an appointment to test drive a car with a woman named Melissa Yturbides. I live in Manhattan, so I rented a car to drive out to Great Neck. I messaged her when I left to let her know I'd be about an hour and a half. She responded with "Yes. No problem." I arrived earlier than expected and Melissa was gone. A short older man told me she wasn't there and that I had to leave. This was at 4:30. The website says they are open until 8:00pm. So I emailed Melissa and asked her what was going on. No response. Then the man knocked on my window and told me I couldn't stay parked in the lot; I had to leave. So I left. Today, I got an email titled "We Missed You". Melissa wanted to know if I wanted to reschedule. Are you kidding me? If this is how they handle a test drive, I would never trust them to sell me a car. STAY AWAY! read more

QUICK REVIEW: Car Price: $17,095 Amount Financed: $25,103 Total Sale Price: $29,474 I didn't read the contract. $8000 more than the price of the vehicle. About $13,000 more if i pay only the minimum. They got me. LONG REVIEW: I originally posted a review and then deleted it because although i am very upset, i want to be fair. So now that i have the contract.... i am even more confused. I posted pictures of the car add, my car loan and the contract. (They dont seem to post on Google. Only Yelp. I think someone at AutoExpo is deleting or flagging. If so, go look at Yelp). So i purchased a Mercedes CLA 250 2017 on the day that the government said all non essentials business must close. So im there for hours. I have two very young little boys. After a while, i just want to get it over with and this is where i made my greatest mistake. They are nice people (which means absolutely nothing in this business). So i just went by their word. Like a idiot, i did not read anything. I just signed. I knew exactly the car i wanted before i went there. I read the reviews on Yelp which are all horrible but still decided to go. The car i got was $17,095 at $232 a month. When i went to go sign for it, the only thing i was asked about was if i wanted gap insurance. I said no. Then she tells me that my monthly payment is $408 a month. I dont care because i am paying the car off completely in a few months. But this is a trick. I believe that most people only care about what they can afford a month. So without asking me, they sign me up for a 72 month loan. Thats why its only $408. When she presented the contract, it was folded in a way that only the signature spot could be seen. Stupid me, i just sign. Fast forward a week later and i receive the loan papers. $25,103. Im blown away. So now i begin to ask for the contract. All of a sudden, everyone who was easy to get a hold of, is no longer responding, except for the messenger on google maps. I finally drive over and ask for my contract. They say they mailed it out. About 2 hours later, i receive a email and now i really dont understand: Car Price: $17,095 Amount Financed: $25,103 Total Sale Price: $29,474 And on the contract there are NO details as to why such a price increase. NONE! At $17k, I'm thinking with tax and fees, maybe $20k. I could of just bought a new car. Car dealers have always been known for this. Im writing this review to save YOU pain. Yea you, if your reading this. They don't care about you, your family, your kids, your finances. They just want to squeeze as much from you as possible. Forget about fair deal. If you are reading this and your looking at those numbers and think that its all fair, go right ahead to them. If not, i suggest you go to a place thats transparent. Go to Carvana. At least nothing is hidden and you have 7 days to return the car. Don't be like me and ignore all those negative reviews. GO ELSEWHERE! read more

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Bs pricing and had me drive an hour and a half for a car that had a deposit on it. Either extremely shady or extremely stupid, either way buy your car somewhere else. read more

Andre was super helpful and kind, very upfront with pricing and knowledgeable. Highly recommend

there just like every other shady dealer out there .. gives you misinformation just to get you in .Then gives you the run around .. takes your deposit then hold it hostage .. and no communication. 0 out of 10 . I don't recommend at all . read more

My boyfriend got a car from there. They passed a NYS inspection but the car needed brakes and an oil change when he picked it up. They forged a NYS inspection and REFUSED to fix his front pads. They only replaced the back pads. And they did not perform the oil change. Just 2 months into ownership had to spent over $500 in maintenance that should have been done prior to him purchasing the car. DO NOT GO THERE. read more

I bought my vehicle from here and it's serious. My horse and carriage is up there you heard me. ? Good salesperson James got me able to drive a nice a horse and carriage vehicle lol. That's a inside joke but it's actually.......not. "Power of the vehicle lol." All jokes aside good dealerships. Peace. read more

One year later and still getting messages and phone calls from Auto Expo. I spoke to someone who called me from this business a few weeks ago and asked that they do not reach out to me anymore. She said she took my number off of their call list- I guess the text list is different. This place has no system. I've never visited Auto Expo and I will not be purchasing a vehicle. Please stop calling and texting me. read more

Auto Expo - This just goes to show how unprofessional this place is. This is not how you do business. Will be calling the BBB. - Auto Repair Near Me - Great Neck, New York

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Unprofessional's that are money hungry gathered in one dealership like a zoo My experience at auto expo was as I stare down below On a beautiful Sunday morning, my mother sister & I went down to speak to Andrei at auto expo after waiting for 5 hours & having put down a "down payment" on a vehicle witch was the c300 coupe with red interior & grey exterior The next day they sell the vehicle we put a down payment on & I never hear from andre again,like we are a bunch of clowns they are dealing with & the best excuse the "management" "financial" employees could come up with was "Andrei is currently not available" "our system was down on Sunday" also had one of the employees admit personally they do not care about customers that do not have "great credit" "100% approval 100% guarantee" that they do not even waste time or care about the customers but they are quick to take a 500$ down payment. I love the excuse we couldn't get you approved, but the Mercedes Benz dealership had & you're telling me that you can't? You guys are scammers nothing more at auto expo that I also have had one of the worst customer service experiences In my life. I'll definitely be spending my money at another shit dealership, just not this zoo they are running at "auto expo" read more

Auto Expo - This was the vehicle I put a down payment for - Auto Repair Near Me - Great Neck, New York

A Holes. Treat customers with 0 respect and don't even know the prices of mileage of their own cars