i've been bringing my car to paul's for 11 years now. i cannot stress enough how great paul and his crew are: courteous, professional, knowledgeable, experienced and above all HONEST! as long as i own a automobile and live in nyc i will not even think about taking my vehicle to anyone else. i HIGHLY recommend you do the same. read more

Very arrogant. Guy tells me he's been on this business for 30 years. Tells me he'll look at my car for no charge. Then he tells me I need several things done. I was gonna tell him that I'll come back for the other things. He gets mad and tells me to come take my car. Then I said what the hell and I got one of the things he told me done. Then he tells me I need a new belt. I think they purposely cut one of my belts to make me pay a couple of hundred for a job that I didn't need. Bait and switch alert read more

I used Paul for my repair needs from when I moved in to Astoria in 2005, until I moved out in October. Always quality service from him and his employees. After you dropped car off, he would call you 30-60 minutes later, telling you what you would need, with pictures sent to you. Used layman terms to explain any issues he found. He would also be honest, and tell you that your car is in great shape, and only needed an oil change. Prices were reasonable. Repairs were always done when he said they would be, and I never had to go back because a problem came back, or wasn't resolved. read more

TL;DR: I have never been treated this well by a shop - even ones that I love and have been going to for years. This was above and beyond service. I got stranded in Astoria (I live in Brooklyn) on a Saturday when my car's (2011 Mini Cooper) alternator died on me. After googling a few places to take it, I came across Paul's and while they couldn't look at it that day, they were able to take it into their lot and they promised to look at it on Monday morning. The shop opens at 8 am so I figured I'd call around 9-9:30 to see if they had a chance to get it in. At 8:15am I got a call from Paul where he explained, in detail, his diagnosis for the car, what he thought needed to be done that day, what could wait, and very fair rates for everything. (I had already anticipated some of the work and looked online to see what it might cost). Throughout the day, Paul sent me multiple video updates explaining what they were taking apart, why, and showing me the new parts. He was kind, efficient, knowledgable, and was even able to get me my car by the afternoon so that I was good to go back to work the next day. read more

Awesome customer service. Paul sent me a video showing what the problem is (brakes) and what the repair plan is. Agreed on price and proceeded. read more

Came in for a flat tire and, despite them being incredibly busy, they were so accommodating and kind. Truly have never had a better experience at a mechanic than them. Paul was so nice, thorough and honest - you can tell he really values his customers. read more

Amazing service! Sammy helped me several times and he is just a really stand-up guy. The whole team is just incredible. Definitely recommend Paul's Auto Maintenance. read more

Main point, HONEST!! Often very busy and you have to wait, but you get reasonable prices and honest diagnostics. I won't let anyone else under my old hood. read more

Paul is the absolute best. He is honest and communicative and he and his team do great work. He's accommodated my schedule every time - even once squeezing me in for an inspection and tune up at the last minute even though he was fully booked that day. The shop is also connected to a gas station, so you can drop off and pick up your car until pretty late, well after the shop has closed, which is really convenient. The prices are reasonable and I've never once felt that he pushes anything I don't need. He'll talk you through any questions you have and although he is obviously very busy he manages it well and makes himself available to you. I've never felt rushed to decide about anything I didn't understand. I like Paul so much that I left my family trusted mechanic of over 40 years! He was good, but Paul is better! Paul is the most trustworthy and communicative mechanic I have ever had. I really appreciate having such an honest and reliable mechanic in the neighborhood. Highly recommend. read more

Paul and his staff are truly amazing. They are honest and trustworthy. They are very knowledgeable. I have been going to Paul for years and highly recommend them. read more

I've been coming to Paul's for years. I've brought 3 different vehicles of my own, all older vehicles (10+ years), all with various mechanical issues when I brought them to Paul. He's always been a straightforward businessman and mechanic. I know enough about car mechanics to know when he shows me an issue, he's not feeding me a load of crap, and he's got enough integrity not to do so. He always take the time to actually show me the issue as well, without ever requesting to see it for myself. He's great with scheduling, and keeping me updated with any possible changes to the timeframe that he gives me on when the car will be ready for pickup. All in all he's extremely courteous, honest, and fair. I will keep coming back for all my mechanical needs. read more

This place is great. Everyone there is extremely helpful and nice. They've explained me exactly what was wrong with my car and made sure I was extremely satisfied with their services. Totally recommend this place! Thank you boys! read more

Great shop! My Honda needed a decent amount of work and Paul could not have been more attentive and accommodating, telling me which repairs were more urgent and which were ok to wait on. And I know he is honest because it was the more expensive thing that he told me to wait on. Also, the car was taken in immediately. No waiting around. Then he called 30 mins later with the full assessment, and everything was done within a few hours! I'm honestly blown away by the service here. If you're looking for a mechanic who you can trust and won't take advantage of your time and wallet, this is the place! read more

The station was fast , honest and efficient! They are nice to deal with and I will always prefer this shop to the dealership .All their work and advice has been helpful. I highly recommend this shop and the gas station assistants. read more

I have used other Mechanics in the Astoria area and never felt very comfortable with the outcome. the explanations and cost always seemed to leave me asking, " Am i getting screwed?" Paul's is different. From the moment you walk in you have a sense of family and community! Other patrons come in and greet Paul like a well known friend. Paul is very detailed in explaining what is wrong with your car and what he can do to help fix it. His estimate is spot on and within reason. His labor prices are fantastic for the quality of the work you get so I had no complaint there. My repair was within what I expected to pay and the service was outstanding. Paul took me back and showed me the parts that were changed out and the car runs in excellent condition. I would highly HIGHLY recommend Paul and his crew if your car needs service. read more

Paul and his crew are really helpful. I've been going to the for past 8 years to get my yearly inspection done. Unfortunately for NYC and newer strict tint laws, they informed me they couldn't pass my car after I had already dropped it off. They didn't charge me the failed inspection fee and told me just to bring it back with the tint removed. Paul was very helpful and explained to me the new restrictions and procedures that NYC was putting in place in regards to the tint laws. I was able to get my tints removed and he happily passed me without issue. About two or so years ago, I had a small flat that occurred right before a road trip and I was in a rush to get it fixed. I brought my car to the shop to get the leak plugged. They pulled the wheel off and pressurized it in the water tank to find out I actually had an crack in my wheel. They don't offer wheel repair service but recommended a shop down the street that could help me out. Again, he didn't charge me for checking the wheel and helped me find another shop. Very professional shop owner and just your helpful neighborhood guy. Thanks again read more

Paul took care of my car on a short notice the day of when my water tank blew. He was honest and keep me updated throughout the process. I would recommend him to others without an hesitation! read more

Great service! Super friendly staff and reasonable prices. I love bringing my car here for oil changes and general maintenance.

Dishonest, crooked owner who would take a nun for repairs that were not needed. Treats his longtime employees like trash. Has been intoxicated on the couple of interactions I've had with him...and last but not least. Price gouging on his gas prices. Paul should really lose this shop. One only hopes karma will catch up with him! read more

Paul is like a friend I never met. You need to have your car repaired here ! We could not have selected a better shop and I would go there again and recommend Paul's to my family and friends. Paul accommodated my son without an appointment on a booked day since my son was desperate. Paul sent two narrated videos showing the work being performed, the failed starter motor, his staff and super clean shop decorated for Christmas. He made me feel comfortable and confident about his honesty and quality of work and he made me feel like family. Who does that these days? Paul went above and beyond. I'm 61 and not easily impressed. Paul impressed me. Paul did an excellent job at a fair price. There is not enough praise I could give other than to say ; You need to have your car repaired at Paul's. This is a completely honest review. I have absolutely no knowledge of Paul or his shop prior to this experience. I felt that my son was extremely fortunate and VERY lucky to find Paul's shop. if I could find the words I would say more. read more

Paul's shop is really one of the best here in Queens. Fair prices and great service what more can you ask for? I would recommend everyone I know here. Service is pretty quick too. read more

I have brought my car here a few times to this shop. It was conveniently located for me. From day one, I didn't always feel like they were being honest about what the car really needed but instead, just trying to sell me on more repairs. I took it in recently bc I got a flat Tire (2nd time). The tire was not good this time, according to the shop, and I had to buy a new one. Ok. No problem. They offered me to have them ordered through them, but it would be more expensive (which they did make clear), so I said no, I'll find a different place to save on cost. Then I came to pick up the car, and they had put on the spare tire, ok great. However, charged me $10. I thought this was weird, bc the one time before, when they fixed the Same Tire that is now not good, they charged me $15. Fixing a tire is a lot more work than putting on a spare. So you almost got the same amount of money for less work done. I would have returned to this shop if he had said "You bring us business, so I am not going to charge you for just putting on the spare tire", just go find a better deal on a new tire so you are safe to drive." But no! that was not what I got. And the mechanic kept asking me "its fair right? its fair? The $10? If you have to ask, you clearly know it's not. Not coming back. It's the little things that count. And this didn't. read more

I know Paul for many years, His shop has the most important quality any auto repair shop could have, honesty!

I used to live down the block from this repair shop. Being a auto mechanic who takes care of his vehicles, it was hard to trust someone maintaining my vehicle. I brought it in for an oil change. Shortly after I got a phone call that the engine needed to be flushed out and the vehicle had a special oil filter that needed to be ordered. It was a cartridge shouldn't of been any more than a conventional spin on. I was charged an additional $22 dollars for that in a pinch I needed it done so it cost me $52. Shortly after due to my bitterness and alternate side of the street parking I brought it to Paul's and told him I had a flat. Left it for 2 hours until I was able to get a spot. Go back expecting to pay nothing and he attempted to swindle $15 out of me. I had told him he had repaired it the week prior and let it go for free. Never again avoid this rip off and go down the block on newtown rd. Honest mechanics. read more

I have been going to Paul for over 20 years. He treats his customers like family. He is fair, honest and explains in detail the repair and cost. All the associates at the shop are professional and courteous. I moved in 2013 80 miles away, but still take all my cars to Paul to be serviced. Thank you Paul and associates for keeping my family safe with your great service. Joann Begonja read more

I've been going to Paul for over 8 years. He may not be the cheapest garage in Queens, but he is the best! ALWAYs professional, knowledgeable and courteous. If I have ever had a problem or something wasn't fixed 100% (which has rarely happened) he has made it right with me. The guys at his garage are great as well, and always happy to answer any questions, or do a pre-purchase used vehicle inspection (for free!), I have referred many folks to Paul's to them and I would recommend him and the garage without hesitation to anyone looking for a trustworthy mechanic in Queens! read more