Please stay away from this dealership!!! Cristina will purposely hide the paperwork that matters and will not hesitate to swindle you. We've been waiting for 6 hours to finalize our transaction then literally forced to wrap up after business hours. Make sure to do not give your personal information to this place!! read more

I found a listing on Cargurus from this so called auto expo. The car looked great in all the pics and the price was great. I inquired about the car and was texted and e mailed to set up an appointment. I texted with someone to go look at the car. I told them I would be there by 5:00pm and the response was "I will be in the parking lot with your car don't be late haha". I get there at 4:30pm and met with a salesperson and I asked about the car and wast told that it was not on that lot and he would find out. After one phone call he said that he needed to call his boss and proceeds to call him and gets up from his desk and walks away. He then informs me that the car was sent to Bmw to be certified and have a complete inspection and service and the car is not there. I could not believe what he was telling me. He said they sent the car to Rallye motors to be certified... I do not tell everyone up front that I am a master tech and know the game. First off why would you list a car that was not serviced or 'Certified" which in any rational thinking would make the car more valuable. But the spoiler is Bmw does not certify cars over 7 years old or over 60,000 miles. The dealership may say that "They certify it". But not Bmw themselves. I took the liberty of going over to Rallye to see if the car was there and after them searching for it said that it was towed in and the shop was locked and I could not see it. Well he did not lie about the car being at the dealer. But why on the day I was scheduled to see it and no text or phone call to tell me "Hey we need to reschedule " because the car is not ready or something clever. And as I type this my phone rings and the girl on the other end tells me "I am so and so from Auto Expo in Great neck and I see here you missed your appointment". Ha are you kidding me. Maybe these clowns have sold some worthy cars here and there, but for the most part are a bunch of liars and could not give a shit about you, they just move on to the next person. Maybe I expect to much from people. Good luck dealing with them.. Its the bait and switch at Auto Expo of Great Neck.. Get em in the door by all means and give them the double talk and show them something you want to unload. The sad part is people take the word of what they are shoveling. read more

Just a heads up, their internet price will not be the price you pay. You will be forced to purchase a pretty much worthless warranty which they tag onto the price when quoting you the final price. In my case this was 4 grand extra for essentially one years worth. They pretty much use the useless internet price to lure you in. Pretty unethical sales tactic. read more

Worse Experience!!! Dealership did a bait and switch (car shown on website, different than what's on dealer lot). Also, deceptive ONLINE PRICING for NAIDA certified vehicles (see symbol on dealer website). All cars with this signature "Add $4,000" to online cost of vehicle. Example: Online cost $40K plus $4K for NAIDA (appears mandatory) for a total cost of $44K for vehicle. As I haggled with salesman, person stated if I declined the cost of would be $43K ($1K reduction). This is deceptive as this certification or extra cost needs to be explained to represent the "TRUE COST" of vehicle. You better off going somewhere else. This is why car sit on their lot. This certification overlays many of the original manufactures preexisting warranties therefore Useless!! read more

This place is horrible . 2 temp plates car still not registered getting no response from them . First day was told only one hard pull on my credit they made 7 hard pulls on my credit and my credit was good .Secondly they didnt take my autorizarion before changing my bank . Me and my husband have gone their personally 3-4 times they make you wait the other staff is rude . The advisor who sold the car to me already left the place . Every week they tell me 2 days you will get your plate and car registered nothing still . The staff is extermely rude and they dont even return your phone calls or voicemails . I would never ever recommend this place to anyone , its a horrible dealership full of scammers . They have no professional ethics . read more

Trish was so helpful and friendly from beginning to end. She talked me through everything and made sure i knew what was going on. I love her energy and she made me the most happiest person today by getting me into my c300. read more

Made us wait an hour for a test drive and then the manager said they're too busy too do a test drive . This is after a week of them calling and texting me to confirm the appointment. ManageR is super rude and condescending. Can't believe they're still in business. read more

I'm changing my review to 1 star and I would put it at 0 if I could. Its been 2 months since I got my car and the 2nd temp plates are only 2 days away from expiration. Permanent plates still not received. About the referral money. I have dropped in personally 3 times and they keep asking me to come back like my time is worth nothing. The financial manager Eric doesn't answer my phone. His assistant puts me on long holds and tells me he's not in at work after asking my name. I stopped by and he was sitting right there. His behavior is very disrespectful. I was a fool to actually believe they are going to send me the promised referral money. They don't even send you your own car's registration in 2 months. I'm losing my patience now. read more

Just an awful place to deal with. Avi Etian,the business manager, is extremely arrogant, condescending and disrespectful. If you buy a car here expect to be deceived. You have been warned! read more

I recently purchased a car and nothing is wrong with the car itself just the person I purchased the car from. Josh Diaz' customer service was horrible. We went back trying to solve a problem that could have been simple but he was rude. Acting if he didn't have customers in front of him. He was texting on his phone paying us no mind as if we weren't even there. We asked to speak with the manager who never showed. I'm not giving the business a bad rating just Josh personally. I was completely dissatisfied and would recommend not to deal with him if you could. read more

dont believe the online price please i went there today after i was referred there i throw the guys business cards out the window.

BUYER BEWARE!!!! we purchased a car from them online. they werE great up to the point the car arrived. I got in started it and it said this vehicle has been in a wreck would you like to call for help. On the odemeter and damage statement which they signed and sent to us they clearly checked the box that states the vehicle has not been wrecked, destroyed etc... Pulled the car fax sure enough vehicle was wrecked. Tried to contact them no response. Litgation is in process. read more

This car dealership is the worst of worst. Do NOT GO HERE. Read all the reviews. This place will take your money, lose your contract and then act like you don't exist! Terrible customer service. The prices on the Internet is definitely not what the actual price is. If anyone else has had a horrible experience please message me. I know I'm not the only one by he looks of these reviews. This isn't over. They will know my name very, very well. read more

Very happy with my purchase at Auto Expo. My salesman was Max and he was great. I purchased a 2017 Mercedes-benz GLE. I was nervous about buying a car from a used car dealer so I asked if I could bring it to my mechanic to make sure everything was ok. They told me it was a very good car and everything was good on it which set my mind at ease. After going to the dealership after the mechanic Max helped me with everything. I would definitely recommend this dealer. I almost purchased one from another dealer but when I took that one to the mechanic it had a lot of issues. Max made the whole process painless. I'm very happy with my purchase and would for sure come back here when I buy my next car read more

In 2021 we still have janky dealerships just bait and switch cars. This place is perfect example of where not to go. They have more secretaries than actual dealers and the "boss" is hidden in back. Any respectable place has the manager out front. Completely wasted my time I was not even about waste money also. And please clean those stained couches. Everyone doesn't have time to waste at lemon stands. Tried be slick and station in great neck careful shopping guys read more

If I can give zero stars I will!!! Please dont go to this dealership! They're a bunch of scammers! They harass you daily to come in once you inquire about a car. They lie over the phone and tell you youre pre qualified but when you get there they say they don't know who said that or who you spoke to but they need to run your credit. They claim that you have to add a warranty on the car because the bank wants it. You ask for a car fax and they won't give it to you. They won't even clean the car before you come see it. I don't know how this Max sales guy gets all these good reviews cause he sucks! Him and the finance manager are scamming people. Please beware. read more

I was not pleased with my experience 8/30/2020 at Auto Expo. I was approved for an auto loan and was under the impression the vehicle of my choice would be reserved for me. I informed staff that morning I was traveling from Delaware to purchase this vehicle. When I arrived the vehicle was being sold and in closing with another customer. Staff did not inform me of this initially, I was showed the vehicle as well as other vehicles led back to the sales desk under the impression I was going to complete the next steps only for the sales person to return with the "head of finance" to inform us the vehicle was being sold because the other person arrived before us. This "head of finance" was very combative and arrogant. He said we needed to put down a deposit, staff did not share that with us as we were in contact with them while in route. I was very disappointed in the way the situation was handled. Staff lacks compassion and customer service skills. In addition the receptionist was not wearing mask, while Covid-19 numbers are rising. The whole experience was a waste of time and I would not recommend others to purchase a vehicle here. read more

worst dealership in city new york. extremely disrespectful staff and extremely unprofessional. they will harass you if you give them your number. beware! read more

Bad service, the salesperson I had barely spoke and did not look interested in helping us at all. When I arrived at the office I said a polite Good morning but didn't receive one back, the guy was just continuing looking at the computer as if I was not there until I said i had an appointment and he responded with okay I will be helping you. He didn't even introduce himself and when he showed us the car he just gave me the keys to look at it myself and didn't say anything about the car. When we went back to the office all he asked was who is buying the car , like he didn't even give any information about pricing or the mileage NOTHING . I would not recommend this place to anyone, there are other places where you can and will receive better service read more

I know people write reviews but I have never wrote a review in my life until now. Everyone knows that MOST car dealerships are SHADY but my INTELLECT was INSULTED today. I was told a 2017 BMW 430I with white exterior and red interior was available for 23k. I got to the dealership and was told we have it somebody will be with you. I WAITED over an hour with no one helping me. I went to the front desk and was told I'm next. That turned into an EXTRA hour waiting. This is NO EXAGGERATION at all. Finally I'm told someone will be with me in 5 minutes. This guy comes out like I haven't been waiting forever NO APOLOGY or anything like we are friends. At this point I'm pissed and just want to get the vehicle. He asked me for the stock # and looks it up. He then looks and tells me WE DONT HAVE THAT VEHICLE but we have TWO OTHER VEHICLES with the...wait for it...SAME YEAR, SAME MILEAGE, SAME EXTERIOR, SAME INTERIOR for $4k MORE than what was ADVERTISED. I've never been to a dealership where they have not ONE not TWO but THREE identical cars even down to the mileage. I'm pretty sure they had IDENTICAL SCRATCHES also. He asked me if I wanted it for 4k more didn't even offer to negotiate. I look younger than I am but don't think you going to pull shady business on a young black man. They post the vehicle for a LESSER VALUE so they can bring you in and throw a HIGHER PRICE on you hoping you would cave because it's the car you want. That kind of business in a time where people have lost jobs and not working is DESPICABLE and UNPROFESSIONAL to say the least. To make me wait TWO HOURS n 30min for that type of service made me write my first review ever to WARN others. DO NOT BUY A CAR FROM AUTO EXPO IN GREAT NECK ESPECIALLY FROM THE PAULY D LOOKING GUY...GOOD LUCK TO YOU IF YOU DO BUT THEY ARE GOING TO GET EVERY UNNECESSARY PENNY OUT OF YOU AT ANY COST AND LAUGH AT YOU ON THE WAY OUT!!! read more

Ok let's start here for anybody, thinking of purchasing , Financing or Leasing a Vehicle from this specific Location. You might not have a Pleasant experience. This was my first vehicle ever purchased and auto expo have made things confusing and traumatic for me . Im only explaining my personal experience I went to auto expo June 6 and got a repo supposedly due to failure of payments . On August 5 , When by law in Newyork you have to leave the car lot with first month car note and first months insurance I got my auto loan processed and felt like finally ! I made it I got my car . They called me in after i apply online I arrive at the dealership I pay a 150-300 deposit upfront which they don't tell you before you come to the dealership for a credit check -Fine again I'm purchasing my first vehicle at 24 and yess I have parents but they couldn't be present, anyway , I wait until about 11:00-5:00 he calls me in to tell me I got approved by a bank called Westlake Financial services That's great right I count 3,000 which I withdrew prior for a video because I'm a artist and he tells me I gave him 3,000 , He confirms with me that he sets up my direct deposits and I was good to go , my 2018 Benz also had dead car batteries in my car keys , when I pulled off but I didn't notice and because I'm an artist I couldn't just swing back , After my loan was processed I setup direct deposits with my loan company weeks later I get terms that I'm late on a my payments , but not by the bank , I got contacted by the dealership two months about a late payment . I know I setup automatic payments several times for a bank called Westlake Financial services. Westlake Financial Services sent me two forms of late payments stating I owed 1,124.82 8/18/2020 , again I purchased my vehicle 6/18/2020 which was considered a late payment, I called on 8/5/2020 and my payment was 640.84 he said the extra 44$ was for late fees if I was late on payments for two month why would that be my outstanding balance for 8/18/2020 640 if my car note alone is 596.01 wouldn't I have to pay . At this point I have to get my parents involved because the auto company supposedly brought back the car in a two month time spend and have yet to send repo papers to my father who is a business owner and a lawyer , My father has been in contact with him for two days ! And Ronnie is usually very fast with responses but he has yet to send repo paperwork which should be a 1.5 email to send but shouldn't even be sent by him , because I'm no longer supposed to be doing business with the auto company if I'm in repo mode ! They haven't sent any statements saying what I owe on the car , Westlake Financial services willl hang up on you several times and ask me to setup automatic payments several times to pull a repo PSA just be careful and I also something isn't right about this company . And this is my personal experience I also had to ask the sells man for my car paperwork several times and haven't received it until I had to download the files that I requested from Westlake Financial services. It so much more but just be careful..... the positive reviews might be false When I look at things I gave him 3,000 I feel as through he took advantage of my age 23, and it being me first vehicle Westlake Financial Loan Service Company as well this was a terrible experience save your money and the extra court paperwork or having to prove you did everything to keep your dream car ! This was completely and totally unprofessional he also refused to talk and continued to argue with my husband after I told him I had a surgery August 14th and I paid my car note in full to financial services before I went in ! He didn't care that I was in pain and on multiple medications to recover from major surgery and false statements of late payments read more

Hi I just bought a car two days ago it's a 2018 430 I BMW Mileage says $44,000 why don't I believe that?they told me that the payments were going to be $450a month then after I signed the contract they said the payments are going to be $650 and they said they were going to refund me a check for the difference and then if I don't get my credit score improved in three months that I could trade the car in because I cannot afford $650 a month I don't wanna live like this! Not knowing if they're going to get my payments down in three months! After reading all these nasty reviews and negative reviewsI'm going to bring back the car tomorrow they told me that they were going to refund me money for the extra difference in the car payment when I go back tomorrow if they don't refund my money and then the tire light went on so the tire is low so I'm bringing the car back tomorrow if they don't give me a new tire or refund my money I am getting my old car back because I traded my car in for $7000 there's nothing wrong with my car but Some outside bodyworkthe !I will let you guys know what happens tomorrow but this is absurd I'm reading all this I didn't Even read my sales contract boy they they see me coming !!! they knew I was a girl so they could take a vantage of me but they're not gonna take advantage of me because I'm going back there like a lunatic I will not be scammed l!!! I will bring my father there and there would be a war I am not kidding and then I'll bring my uncle!!! End it will be even worse! So if you guys are reading this from the dealership you better refund my money and fix this tire Or there's going to be Problems! I am not an idiot I bought several other cars From dealerships this is my first one buying from a used car dealership and boy did I made a mistake if this doesn't happen tomorrow I am getting my car back and I will go somewhere else that's legitimate you're not gonna take money from someone who doesn't have it because I certainly don't! To be Continued read more

Warning: AVOID THIS DEALER - classic bait and switch Scam. After agreeing to a price and taking my deposit, this dealer told me I had to pay another $7k above our agreed price (plus the applicable fees) if I wanted the car. After telling them that I expected them to honor our deal, they hung up on me and ignored my calls for four days. Only when I called my banks fraud department and threatened to engage the BBB did they finally call me back and refund my deposit. read more

Well. We seen good deal online. Loved the car. Drove 5 hours to find out on top of listed price we have to pay for certification. Since when buyers mandated to pay for something the service decide to do to help themselves make a sale ? Very disappointed. False advertising online. Nowhere online it said there's extra fee. read more

This was the worst service of my life our sales man didn't care about us kept us waiting for 3 1/2 hours for a response about us getting a car there for us to get approved probably about half an hour after he started work with other people and forgot about us I decided to walk out very rude the worst place you could ever buy a car from read more

took my son here for his first car and i did my research first and told him this place has bad reviews but my son was persistent and said "dad what does it matter? as long as they sell me the car for that price i'm fine with it" i thought to myself "this will be a good learning experience for him" on our way there i was looking up other cars because i knew this deal was never going to happen. we get there and it's immediately a mess. the place was packed full of cars. barely any room to park. i don't get some of these dealerships. why don't you have a dedicated place for your customers to park? we wedge into a tight spot and walk inside. upon walking inside we were greeted by a polite young lady but we were startled by a husband and wife who were arguing with a salesman about the price advertised not being honored. yeah we're not off to a great start here. nonetheless we get matched with a guy named angelo and he takes us to see the car. the cars locked. he's like one sec while i get the keys, ok number 1: why don't you already have the keys if you knew what car we were looking at. 2: why is a car that's literally blocked in by 13 cars locked anyway? who's going to steal a car with all these cars in the way? 3: as a matter of fact. all the cars should be unlocked when the dealership opens and locked when they close. all their cars were new so all it would take is someone with the box of keys and 30 seconds to just click the unlock button on all the keys one by one and then someone to click the lock button on all the keys one by one at closing. when he got back he still didn't have the keys. he's like "i forgot what i was looking for" i'm like "umm the keys?" he's like "oh right, be right back" when he gets back he gives us the keys and we check out the car. i looked up the book value. 10-12k is what it's worth but i know dealers have to make money. they had it listed for 14,999. ok i said we'll take it. he said awesome let's go back to my office. we get to his desk and he said ok cash or finance? my son wanted to pay cash so i said cash please. he said oooh in that case it will cost you more. i said "i beg your pardon?" he said the prices we have listed online are financed prices. i said ok so what's the cash price? he said i don't know. let me go ask the boss. i said ok. he comes back and he said ok so cash will be 21k. umm excuse me? how did we just jump from 15 to 21? my son is shocked. he said we make more money by doing finance deals. ok well thank you anyway but we have to go. he said wait wait listen, if you finance it all you have to do is make one or two payments and then once we get our commission you can pay the whole loan off. we both win. i said look i'd rather just pay cash. it's a lot easier. he said then you will need to add some more money on top for us to be happy. i said ok (and other dealers in the area were selling this car for 17-19k so i said) how about we do 18k. that's 3k on top of the advertised price. that's plenty for you to keep the lights on while we still get a market price for the car. he said ok let me go tell my boss. my sons excited and just wants this to be over. he comes back and says sorry but 19 is as low as we can go. i said "then you are going to lose a deal over greed." we got up and left. it should be illegal to advertise a price that isn't accurate but such is life. do yourself a favor and shop elsewhere! read more

Worst experience I ve had with a dealership ever they called me 2x on the day I had scheduled for my appointment to make sure I was coming (1 and 15 min) I arrived and could tell right away there was problem no one would see me kept me waiting 20 more minutes and then finally a guy tells me the one truck I came to see they took a deposit on at 9 am this is before they called to confirm my appointment don't waste your time if I could it would be zer stars read more

This place is a JOKE. I bought a Mercedes ML350 and four months later I am still trying to fix it - from all the interior components that I was PROMISED they would replace - NOTHING. They made constant promises for three months only for us to discover THEY DID NOTHING - no orders were placed ever for replacement parts. Constant mechanical and electrical issues that came up as soon as we drove away with the car and are STILL DRAGGING ON after only FOUR MONTHS of purchase - their response - NOTHING. The place is one of those typical sleazy scum of the earth car dealerships that you hear about and should try and avoid at all costs. I am now having to sue their useless a$$es. I have spent over $3k out of pocket (even though I am under warranty) to fix the litany of issues that have continued to pop up with this car. THANKS FOR NOTHING !!!! AVOID AT ALL COSTS read more

The idea of a used car salesman is anxiety provoking. That's why I figured I'd look into the car buying service from Kelley Blue Book. Unfortunately, they farm it out to local dealerships, and this one, or maybe the entire KBB car buying service is total bait and switch. I went on the KBB website to see my car's value--something I've done many times with previous vehicles. This time I saw they have an option to offer you money for your car. I figured KBB is reputable and I'd check it out. I completed all the info for my Jeep and was offered $28,800. I was then directed to go to an auto dealer to have the car checked out.(Auto Expo, 46 Northern Blvd, Great Neck,NY) My Jeep has 14,500 miles and is loaded with options. After leaving me waiting for 30 minutes, They finally looked at the car (for 5 min) and offered me $26,500. When I asked why the $2300 drop, the manager said it's due to "National pricing differences." As I told him that's total BS. I pointed out that actually, the original offer included a HIGHER premium for "regional differences." I'm sure they think if they can lure you in, then you'll turn your car over and let them rip you off. Stay away from Kelley Blue Book's cash offer. Stay away from Auto Expo. BTW, the very next day, I sold my car for $28,900 to Carvana. They even came and picked it up from my house. No hassle, they handed me a check for exactly what was promised. read more

If I could rate them a zero I would. Terrible communication. They took my downpayment, told me got approved with a high interest rate and they would try the credit union. The next day they tried to force me into a car I did not want. I have been calling an entire day to get my deposit back and have been put on hold and hung up on. TERRIBLE place to purchase a car ! read more

My family and I went to purchase a vehicle here, not only do they do a bait and switch, they are liars, and think that people dont know they secretly record conversations while waiting. I recorded them also!! Inshould have video recorded instead of just audio!! They try to scam you into paying for a car you didnt put a deposit on, sell your car while you're there and then lie to you saying if you pay more they can get you into the original car you actually were approved for. Utter Madness!! Save your time and MONEY!!! DONT GO HERE! read more

Stay away!!! The salesman called to follow up to see if I was still interested because "he just wanted a commission" !!

angella was super informative and helped me choose the perfect car for me . highly recommend and will be back for sure

I would give them 0 star if the option is available. I purchased my car here 6 weeks ago. I was promised to get my running boards installed and new tires replaced. The nightmare comes after purchasing the car. It took them about 3 weeks to order new tires for me. Before getting the tires replaced, I was told that The tires will be replaced to the same thing as whatever brand of tires the vihecle currently has. My vihecle has continental tires. And the store couldn't fulfill what they promised. They replaced them with firestone tires. And on the day to replace the tires. I dropped off my car at 9:00 in the morning on a Friday. Because they had to close at sunset, I was told to go and pick up my car around 3:40. Not from their store, but directly from the tire shop. And I waited 2 and half hours at the tire shop because they hadn't start working on my tires yet. I blame them false information Auto Expo provides. With the running boards, 6 weeks have been passed, my car is still without running boards now. Within this 6 weeks, they never followed up with me. They did not give me any updated information. I have to call them nonstop, and hoping them to pick up the phone. They also give you the same exact excuse. Until today, the excuse they are telling me that they don't know if "the guy" ordered my running boards or not. This is the worst place to go. If you treasure your time, avoid this place. read more