Saleswoman Nelly treated my parents with great customer service, excellent experienceread more

I'm writing to voice my frustration with this car repair shop. What began as a routine service has…read moreturned into an ongoing disruption that affects residents and visitors alike. They routinely double park in public spaces, leave cars blocking sidewalks and roads, and use car alarms to track vehicles -- all while ignoring neighborhood rules. Security guards patrol like they're running the street. Trucks idle loudly and beep incessantly, especially at night. Workers shout across lanes, and their illegally modified mufflers create excessive noise -- violating NYC regulations. This isn't just poor customer service -- it's a failure to consider how their operations impact the public.

I usually don't write reviews, but this guy really got the deal done and made the whole process…read moreunbelievably easy. I called Abe at Xclusive Auto Leasing around 11am and within 6 minutes he had already given me a price on the exact car I wanted. No "I'll call you back later" -- straight to the point and transparent from the start. I told him I had a trade-in and the highest offer I got anywhere else was $19,000. He asked me to send him a video of the car, and shortly after he texted me back saying he could do $19,500. We worked out a deal on a $98,000 car for $1,128/month for 24 months with only the first month due at signing. I asked if he could roll my negative equity into the lease and he said absolutely. Payment went to about $1,250/month with just the first month out of pocket. I told him we had a deal and to get me the car. Then around 3pm he calls me and says, "Listen, I can get you the $106,000 car for only $10 more a month." I literally told him, "Why are you even asking? Just do it." By 3:15pm he sent me the credit app. By 3:30pm I was approved and already had the VIN to put insurance on the car. The next day the car was delivered right to my house. He told me it would arrive between 3-5pm and it showed up at 2:55pm. We signed everything in under 10 minutes, they took my trade, transferred my plates, and my old car was paid off within a couple of days. This guy is the real deal. No games, no wasting time, no nonsense. I dealt with Abe years ago and he was always on point. I stopped because I started buying cars instead of leasing, but now that I'm back to leasing, I went right back to him. I would recommend Abe at Xclusive Auto Leasing 100% with my eyes closed.

Abe and xclusive went above and beyond to not only help me secure the vehicle that I wanted, but…read morealso to make sure that I received it within a delicate timeline. And although there were issues that were uncontrollable by.Abe, we were able to overcome it together and make a happy and successful customer. I am a client for life. Thank you, Abe for all your hard work.

I purchased a 2002 Lexus Sc430 from them from out of state and they made the transaction so easy…read moreand quick. Hamid helped me from my first phone call to put a hold on the vehicle to following thru with the rest of the process to get my car! it was safely delivered to me within a week from when I first called. The car is exactly as he described to me and in beautiful condition. very happy with my purchase and working with Hamid and his assistant Brianna was 5 star!

Grrreeeat Service from the beginning to end. It's my 2nd time leasing from VIP AUTO. Igor & Eli are…read moreboth great. Leasing from VIP AUTO saved me so much time, headache and stress from shopping and going in to each dealer. VIP always have the best price! Igor was always quick to reply whenever I texted him with a question. Eli helped me delivered my car at my work and was so nice and helpful. I will definetly lease from VIP auto again!

Stellar experience selling my car to Brooklyn auto sales. Seamless and effortless sale. Highly…read morerecommended !!!

Buying a car from this dealership really made me realize how terrible other dealerships are. The…read moreservice and communication was top tier. Adam is great and made my car shopping experience smooth. Definitely won't buy a car from anyone else.

it seems everyone has a 0 or a 5 star experience here. Fortunately for me, mine was SIX stars!…read more My local Hyundai service centers SUCK, and so I drove 40 miles to visit this much better-rated one. Customer service reps Shari and Joe took good care of me, despite not communicating very well with each other. For some reason Joe, who you meet behind the counter when you get there, didn't know why I had an appointment with them, and so I had to explain my business there that day. Having to do that gave me an unpleasant, deja vu feeling. Despite the annoying initial confusion, it all worked out well. Joe found a valuable benefit on my warranty I didn't even know I had (because I don't?), saving me several $ thousands! Joe kindly organized a free Lyft to get me back and forth from their shop, and the crew even washed my car when they were done! The car rides like new now! In 20+ years I haven't been to a better Hyundai service center--which tells you everything you need to know about Hyundai. Sadly, I doubt there is a better one in the NY Metro area.

Originally I had a problem with the length of time they told me the service would take. I…read morecomplained to upper management and by the time he could respond to me, my car was ready. I was impressed that he did respond to me within 15 minutes sending an email

From start to finish, they delivered what they promised, we never left the house ! All bussines…read morecompleted by phone, email & text. They located the vehicle with opitions we wanted, delivered the vehicle to our driveway and then took our tradein back to their offices. Great customer service, everyone we spoke with was professional and really treated us with great respect and were thankful for our business. Give them a try, you will not be disappointed !!! The Carguys will work hard for you !

Seamless experience. My first time using this company and I could not be happier. Our…read moresalesperson Jon, was kind, patient and knowledgeable. So thankful for his help. Don't hesitate to buy a car from this company. We will not go anywhere else.

Very professional, transparent in their deals with you. Mr. Demetrius…read moreis my guy.

Leon at American Auto Group will be the only way I lease ever again. Convenience, luxury and the…read morebest professional service I've ever experienced. My previous lease was up in three months and I was excited and confused about my next car. Leo listened to all my requests (third row, budget, audio/video options, luxury class etc) and delivered. I've always struggled finding the right dealership and dealer where I didn't feel like I was being spoken to like a child or taken advantage of. With Leon, you're an equal. He cares. He's honest. He listens. He advises and he delivers, going beyond expectations. He will tell you what will work best to ensure your expectations are met. Day of delivery, I couldn't believe the ease! Upon delivery he sat with me and went through all the car features. Days and even months later I still ask him questions and he always responds quickly and efficiently. My husbands' car is up for a lease soon and already talking to AAG and Leon about his next car! Thank you!!! We will never go anywhere else for our vehicles.

Very knowledgeable when it comes to Audis. Louie knew immediately what was wrong with my car, when…read moreanother mechanic didn't have any idea. The result is that since he already knows whats wrong, and knows Audis then he can fix it a lot faster; and for a lot cheaper than anywhere else! Prices were reasonable, and service was on time.

Called Quattrohaus multiple times trying to get a quote. Never got a callback, no response at all…read more Can't even tell if they're still in business. If you can't return a basic call, don't expect the services to be good.