In a word: ABYSMAL…read more Hopefully, I will never have to use them again. The customer service was terrible. I would have to call four and five times to get through to the service department. I never got through. I would have to call sales and ask them to transfer me. The service was equally disappointing. I came there with a faulty DCM. The first time I bought it in, they disconnected the DCM from the satellite. Two weeks later my battery died again. I brought it back and was told by a very rude and impatient customer service person that the problem was fixed. That the problem was a disconnected wire or something and I could pick up the car. When I went to pick up the car, I met a very nice but uninformed (I'm being polite here) customer service representative sho said that they were ordering another DCM for me but she didn't know why I was told that I could pick up the car. I had to take the car to drive to a new job in Chicago. If I was told that the car was not ready I would have made other plans. I had no choice but to take the car which she said was "fine." The car would run. I realized about a half hour later that my backup camera was disconnected and noticed wires hanging from the drivers side. I made it to Chicago somehow and took up to another Subaru dealer who told me that the DCM was indeed bad and that they disconnected a bunch of stuff when disconnecting the bad DCM. They are replacing the DCM and correcting all the problems Bay Ridge Subaru created. (SEE ATTACHED PHOTO) The Subaru mechanic in Chicago said the wiring inside was a "hot mess." A manager at BayRidge texted me a survey. I sent her the above letter and she NEVER RESPONDED to my concerns. She ghosted me after I followed up on email and text. So after you get crappy service don't expect anyone in management to give a damn. You have been warned! STAY AWAY FROM THIS BUSINESS!

We purchased our 2020 Subaru Forester from Andre Arzuza at Bay Ridge Subaru in April and couldn't…read morebe happier. Andre helped us find the right Subaru for our needs since we travel with dogs safely secured in the back. Thank you Andre for helping us make the right choice!

These people are honest, reliable & can find the absolute best deals in town. I'm truly amazed at…read moretheir ability to provide such economical options for me. I've known them for years & can not express more what a home-run it is to utilize this business. For me, finances were my biggest concern. I need a dependable vehicle at a certain price point. However, I see vehicles there of all price points and since I'm a neighbor and hear customers all of the time, everyone is smiling coming out of that place. They are very friendly & knowledgeable and as a woman looking for a car, they treated me respectfully and answered all of my concerns. They are the best so stop shopping around, they have everything from Fiats to Ferraris & everything in between.

TRUST ME!!!! Don't waste your time going elsewhere. I did my due diligence and Ethan really offered…read moreme the best deal I could find out there for my 2025 Jeep Grand Cherokee L better than the dealership hands down!! Ethan was super patient with me and was responsive not matter what day or time it was. He got me exactly what I was looking for and within my budget. No need to spend an entire deal haggling with the dealership. They really made the process to most easiest I have ever experienced. They even delivered the car right to my home and handled the return of my lease. Honestly astounded by the level of service provided. Definitely referral worthy and will surely be returning for my next vehicle. CAN'T THANK YOU ENOUGH ETHAN!!

Dealing with Annastacia Babayeva was an absolute pleasure. From check in to the check out process…read moreshe was personable, friendly, professional, and above all genuine in her concern for my vehicle and my needs. I would not hesitate to recommend Anna and her wealth of knowledge. Don't let her fool you, 5 years at this dealership she brings a trove of experience and charisma making her an invaluable asset to your company and team. Thank you again for the wonderful prompt service!

I make appointment for oil and filter change and tire rotation over the internet…read more I used this dealership for service all my 6 Subaru's over the years in past I noticed my tires was getting shaved off on one side even I was doing wheels balancing around 30 k miles no matter what Then I noticed I was paying for tire rotation and there was no fingers mark on dust on rims ,tires was not rotated then I mark all my rims with number 1-4 and take pictures before and after supposed tire rotation guess what today is happened again lmao,but this time I get back and asked the service advisor what is going on? She said technician forgot to rotate them and asked how i know? I show them pictures then she said technician said I don't needed tire rotation lmao...II clearly asked and stated I need oil and tire rotation what in this dealership is wrong No sorry just we can return money or rotate the tires at this point I Don't need to deal with lying service manager or service advisor Please be aware of this tactics I will never return to this dealership

Brooklyn Chinese Car Broker Danny Lew Accused of Scamming Customers - Turning Car Purchases into…read moreLeases and Stealing Over $400,000 As more victims come forward, it's becoming clear that this is not an isolated incident but a well-planned, systematic scam. We are determined to hold him accountable by organizing a class action lawsuit and working with a legal team to recover our losses and pursue criminal charges. According to reports from the China Press and Sing Tao Daily, a car owner claimed they were scammed by the same Chinese broker, Danny Lew, who tricked them into leasing a car instead of buying it--resulting in a loss of over $27,000. Danny Lew, a Chinese car broker based in Brooklyn, allegedly set up a fraudulent scheme targeting Chinese international students and local Chinese residents. He claimed to help them purchase new cars but instead fabricated fake purchase contracts and forged their signatures. Victims only discovered the fraud after paying significant amounts and receiving the vehicle, only to find out it was a leased car. One of the victims, Ms. Zhou, sought help from the Asian American Community Empowerment (BRACE) group on the afternoon of May 5. According to her account, her husband met Danny Lew back in 2014 through a friend when Lew was still working at a dealership. They purchased cars through him in 2014 and 2018 without issues, which built trust over time. In April 2023, Ms. Zhou decided to trade in her 2018 car for a brand-new Lexus 450e electric vehicle. She contacted Lew again, and he came to pick up her old car, estimating its value at $27,000. He also claimed the new vehicle would qualify for over $7,000 in federal tax credits. They agreed to use the $27,000 from the trade-in as a down payment toward the new car. After deducting the tax credit, the total cost would be around $50,000. Lew later delivered the new car to Ms. Zhou's doorstep. Throughout the entire process, she never received any contracts nor signed any documents. However, she created an online account with the Lexus financing website and made monthly payments, fully believing she had purchased the car. In February this year, a friend from Pennsylvania called and warned her about being scammed by Danny Lew in a similar way--the car they thought they bought turned out to be leased and was repossessed. The friend urged Ms. Zhou to check her own vehicle's status. Alarmed, Ms. Zhou contacted the car finance department and was shocked to learn her vehicle was indeed leased, with a three-year term ending in 2027. She then logged into her account and discovered the same: the car was listed as a lease, not a purchase. Ms. Zhou admitted she had trusted Danny Lew so completely that she never closely examined the account details. After realizing what had happened, she repeatedly contacted Lew. He initially denied everything, then claimed that a different account--one she did not have access to--was used for the purchase. Eventually, he stopped answering her calls entirely. Ms. Zhou now hopes to share her experience publicly to warn others not to fall victim to similar scams. Asian American Community Empowerment President Thomas Chan stated that they have received complaints from at least five individuals who say they were scammed by Danny Lew in a premeditated scheme. BRACE is helping Ms. Zhou file a police report and encouraging other victims to come forward. This will assist the Brooklyn District Attorney's Office in launching a formal investigation and bringing the perpetrator to justice. BRACE's Director of Administration Wang Mengxin added that other victims revealed the broker goes by the name Danny Lew, though he may have a different legal name. They urge anyone who may have been scammed to contact BRACE. Victims can call BRACE at (917) 309-5603 or (929) 999-8800. The organization is located at 476 Bay Ridge Ave, Brooklyn, and is open Monday to Friday, 11 a.m. to 5 p.m.

After a year with my car I still had questions regarding my lease and issues I've run into with my…read morecar. Danny has always been there to answer every silly question I had. My uncle was also able to get a new Toyota Sienna from Danny as well. Service has been nothing but amazing ! Highly recommend tier one auto !

No inventory No help showroom is empty…read more How are customers supposed to buy a vehicle 2-3 months still get a deal or vehicle

Absolutely the worst service. Our Chevy Camaro has been at this dealership for over 18 days due to…read morea serious transmission issue between 7th and 8th gear at highway speeds, and they have completely failed to diagnose or fix the problem. The mechanic refused to take the car to the legal speeds necessary to replicate the issue--despite the fact that there are multiple highways nearby (such as I-95, Garden State Parkway, and I-87) where the speed limit is 65 mph. If the mechanic refuses to drive the car at the required speed, it's either because he's too lazy to do his job or because he already knows the car isn't safe to drive and doesn't want to admit it. Either way, we are left without a working vehicle and no real answers. To make matters worse, we escalated the issue to the General Manager, who was not only completely unhelpful but also condescending throughout the conversation. Instead of taking the situation seriously, he tried to turn this into a sales opportunity rather than actually fixing the problem we already have. We have formally requested all paperwork related to my car's sale, service, and the mechanic's refusal to diagnose the issue properly (which we have not yet received). If this dealership won't take accountability, we will escalate further. Avoid this place at all costs unless you want to be ignored, mistreated, and left with an unresolved vehicle issue.

Very nice people. I had a great experience. Good customer service. I'd definitely go back.read more

AVOID THIS DEALER!! THEY ARE FULL OF S..T…read more 7 years later i traded in my vehicle to another brand purchased from this dealer, learnt that my car had a huge impact from front, they sold me as no accident. I hate dishonesty and poor salesmanship.

Walking in to Brooklyn finest motors I was nervous and wary after my experience/nightmare buying…read moremy last car from Major World but after no pressure sales, by Alexander Hartley, I was at ease, he is professional, honest and upfront. It was and absolutely wonderful car buying experience! Thank you!

bought a car from here back in may. received an alright price but definitely no room for…read morenegotiations. After I took the car home notice that there was pet hair all in the truck, Car definitely was not cleaned well and also there was dried up coffee everywhere. all over the door in between the buttons, the car was a mess . They did say I can bring it in and receive a wash but at that point i figure i get a real detail on my new car then bring it back to them. Mostly disappointed at the fact that the car was given to me with a lock on the key and when I took it to the ford service center was told that i needed the original key which i didnt have and to unlock all the setting it will be $300. Called them more than enough times and was promised back calls and never heard from them . Unfortunately i have crazy hours and makes it very hard for me to take the car there and go fight for this. They also promised me a 250 gift card which I was to get in the mail which never reached as well.

Yet another dealership that employs the bait and switch scam. They lure you in with a car that you…read morewant then tell you that they just sold it. What an abhorrent industry with unscrupulous characters. Stay away from these people.

From the owner: iDeal Auto Sales of Bensonhurst is a premier used car dealer & new car broker, committed to…read moretransforming the car buying experience. Discover unbeatable deals on our extensive selection of quality pre-owned cars, trucks, & SUVs, and seize the opportunity to secure the best prices on popular brands such as BMW, Mercedes-Benz, Lexus, Kia, Hyundai, Nissan, Jeep, Honda, & Toyota! Plus, as an authorized new car broker, we provide the most aggressive deals on all makes and models of new vehicles. Qualified buyers can save with $0 down leases & low financing rates. Bad credit? No credit? Our team can help you get approved & driving today. iDeal Auto Sales of Bensonhurst is your destination for a seamless and satisfying car-buying experience.

Unbelievable. It's sad to write this review since I had originally come here for a while before…read moregoing to a new place, and then coming back to give them another shot. After they were done, and then wiping excess water odd the car, I noticed that one side was still dirty so I asked the worker if they can clean it. He said he did and that's the best they can do, which was pretty crazy. I used my hand and got it off pretty easily but he said they don't do that. So I spoke to the manager and the manager said that they don't do that because it would take them hours to clean that side of the door. I showed them that it was simple to do with just my hand. I even said just give me the towel and I'll do it myself but they wouldn't even do that. I went home. Took a microfiber towel and essentially finished their job to clean off the side of my car. I was just so baffled because it's a car wash so I didn't think I was crazy expecting the car to be clean; and then to show them that it was easy to get out and wasn't anything ridiculous, and they still wouldn't do it. So it just felt like I was burning money and then having to fix their terrible job. I highly DO NOT recommend this place. You can probably do a better job hand washing it yourself than spending your money here.

It's been awhile since my last car wash. The whole procedure did not take up too much time. These…read moreguys work hard. My car was fairly clean for how long it was sitting in filth for haha. I've always noticed this place with a few vehicles in line. I have not seen how crazy the lines could get but my wait was fast, only two cars being washed at once. I did avoid this place for a bit due to the scary reviews of improper vehicle handling and complaints but I was still recommended this place by word of mouth. The location was very convenient for me.The prices are not bad and it's really important that the staff doesn't make me feel uncomfortable if anyone here understand what I mean by that. It wasn't the best hand car wash I've had but $50 for the wash/tip got the job done.

My third time here and will never go anywhere else. What great service given and so very quick and…read moreprofessional. The manager Edwin knows quickly what needs to be done, his mechanics are just the best. His prices more than reasonable, very clean rest room and waiting area. The most courteous and professional service I have been given. They really know what they're doing and are so very efficient!! Will never go anywhere else.

I have been coming here recently to get some quick work done (ie inspections & oil changes) and…read morethey are great. They are busy but they get the work done on a timely manner and everything runs smooth. The service everything from vans to trucks to sports cars! Definitely recommend them.