In March 2022, the transmission on my 2014 Toyota RAV4 started acting up. It would make a drill…read moresound every time I drove. My mechanic at Hunts Point Auto gave me a tune up, but said, "soon that transmission is going to shut down, and sure enough in May 2022, I was stranded on the Cross Bronx Expwy. I was able to maneuver the vehicle to Hunts Point Auto, where I was given the news that The vehicle needed a transmission replacement. The mechanic said both a new transmission, and labor would cost me 3,000 each. Not having a heavy budget, a relative recommended CARVANA. When I read their offers, I felt excited. I filled-out and submitted all the documents and photos th requested. Many times I would not hear from them for weeks. During this process, I would remind them that the vehicle needed the transmission replaced. When I would call, they would request that I send documents I already submitted. Finally, in early June, 2022, I received an e-mail stating that I've been approved, and to drive my disabled vehicle to Greenwich Connecticut, where I will receive a check. AGAIN, I called, and REPEATED to the rep, "I NEED A TOLL TRUCK!!!" I even asked the rep if I can hire my own tow truck to drop off the vehicle to them. The rep replied, "YOU MEAN YOUR CAR DOES NOT RUN?" I replied, YES!!!! I'VE BEEN TELLING YOU THIS SINCE I STARTED!!!" The rep put me on hold, and went to speak with his higher-ups. After a 15 minute wait, the rep returns to tell me that CARVANA will not accept my vehicle. After listening and reading so many advertisements about this company, and how they take any car at ANY CONDITION, it's a lie!!!! After a week of researching, I came across CASH for CARS. After careful review, I decided to try them. WHAT A QUICK TURN-AROUND!!! 15 minutes after completing an online application, I receive a call from Ralph Milone. Mr. Milone was so professional in describing the procedure. He asked basic questions about the vehicle, and I explained the situation. Mr. Milone kept the promise of the company. "WE TAKE ANY VEHICLE, RUNNING OR NOT!!!" It went so smoothly, that Mr. Malone wanted to schedule a pick-up the very next day. I told him to give me an xtra day so I can prepare the paper-work. Mr. Malone and I agreed on pick-up the following day, and sure enough, the flat bed truck was there on time, picked-up the signed TITLE, and other docs, handed me a paper check, and the rest is history. Thank you Mr. Milone, and Cash for Cars, for your swift and professional response. God bless!!!