Royalty was very helpful and the guys there will work with you to make things happen so you can get…read morethe vehicle that's right for you. Great pricing too, very fair and reasonable. The cars they sell are very clean, seem to be in good shape. Just bought a van there only 21000 miles, clean and in good shape. I am happy with it. I had lost my title to my trade-in, and didn't have my ins. cards. The office guys helped me get the docs I needed and I could take the van with me the day of trade-in. Thanks, guys!

I purchased a vehicle from this dealer on 7/5/19 but have refrained from posting my review until my…read moreattorney stated it was OK to do so. Anthony Petrullo and Royalty Auto Sales Inc. Be on notice, I will be filing suit for (3) times ascertainable loss in accordance with New Jersey UDAP law. The vehicle which Mr Petrullo sold me has various hidden damage which he was aware of but did not disclose and in doing such has violated UDAP law protecting consumers from fraud. If you have been the victim of Unfair Deceptive Acts & Practices by this dealer then please contact me at here on Facebook or at ThomasKukla yahoo com In addition, I will provide evidence of fraud by Mr Petrullo in charges made by the Bureau Of Fraud Deterrence, Department of Banking and Insurance of the State of New Jersey. I purchased a 2012 Jeep Liberty from Anthony Petrullo which was sold to me on the premise that it was like new, fully inspected, one owner no issues. Well, less then 700 miles out of the gate and a check engine light came on. I will not go into detail of the problems with this Jeep because other problems are likely hidden and my pending suit will disclose all found. Do your homework folks, start with all the deceptive reviews. The Royalty Auto positive reviews are fake. Start with the review by Marissa Petrullo (daughter of Anthony) or Anthony Perona, fictitious, and you will get the picture. Reviews that have no comment or 1 review, 100% fake. If the reviewer has more then one review then look at who they reviewed and you will see the cross review scam. I will also site google being complicit in allowing these fake reviews by non-customers. When I asked Anthony the history of the vehicle I was told it was clean but Anthony said he was having trouble getting a CarFax printed while waiting for my loan approval, but assured me again, it was clean, (I went in fair and trusted him, big mistake) (1) owner when in fact it was in (3) accidents and (2) previous owners. I did not find out the true history until after I had completed my loan and the check was given to Mr Petrullo, and only on 7/12/19 did Mr Petrullo finally produce a Carfax report for me, but still stated it was (1) owner and only a small bumper accident, both statements untrue. One thing that I will give Mr Petrullo credit for is replacing the cracked windshield which was hidden by a large advertising sticker prior to and during the sale. This is a vehicle which I was charged $15,221.00 for but only has a resale value of $8000.00 due to the Carfax accident history which was not disclosed. I am sure Mr Petrullo will rebut claiming he gave me an adjustment on the cost when in fact he sold me a vehicle for $14,005 ($15,221 tax & tags) which has a book value of less then $8000 due to the Carfax history which was not disclosed during sale. The $2000 adjustment was in fact the balance on my trade in of $5500 which Mr Petrullo then sold the same day for another $2500 profit in addition to the $6000 profit on the Jeep. As of 7/24/19 I have not received my tags, registration or the one year warranty (which I found out is a worthless Cars Protection Plus warranty) which was promised upon sale, nor have I been contacted as to the whereabouts of the aforementioned. The statements made above are 100% truthful and accurate. In no way shall these facts be misconstrued as slander. Bottom line folks, do not trust this dealer.

I bought a car less than a year ago and my car was leaking water all over the place the brakes were…read morenot good they were shaking. Once you take the car off the market and something happens to it they will not be responsible for any damage to the car due to defects or factory faults. Worst experience.rubbish

DO NOT COME HERE especially if you're a SERIOUS BUYER with CASH…read more Service was the WORST I've ever experienced with a dealership. I read the terrible reviews around them gouging you with their finance fees prior to calling which I didn't take too seriously as I was paying cash. I call them a week ago to see a vehicle virtually, as I'm out of state. They ask how I'm paying and I tell them cash. They tell me they'll have someone call me that day. No call.. A couple days go by and I get an automated message around "earning" my business. I reply saying they could show me the vehicle..... they call me and tell me they'll have someone call me that day. no call... Days go by and I call to try one last time. I speak with the manager who assured me I'd be reached out to that day. No call... I call them one last time and they can finally "squeeze me in" to see the car, stating nobody had bought it yet. They finally show me the vehicle, and I tell them I'd like to purchase and put a deposit down. They AGAIN ask how I'm paying and I say cash. They tell me I'll get a call back shortly to solidify the sale. Hours go by and I get a message saying they sold the vehicle... This entire experience was outrageous. I speculate some of the other reviews I read are true, and this dealership capitalizes on fee gouging those who finance.

First class experience all around! My wife and I were on the search for a second car after the…read morebirth of our son, but after visiting a few dealerships we became a bit disillusioned with the whole car-buying process. However, we found a car online that looked promising and headed over to Magic Auto Sales to meet with Miguel Ramos. Miguel was an AMAZING salesman top to bottom. He was extremely knowledgeable about the car, made the entire car-buying process completely seamless, and above all, was INCREDIBLY honest. From the test drive, the warranty explanation, financing options, etc... everything was explained to us in great detail and he answered all our questions with absolutely no pressure to buy at any point in the conversation. I cannot say enough about how smooth the process was, and how thankful I am for Miguel's guidance. Will be recommending him to all my friends and family looking to buy. Truly a 5 star experience!

Horrible experience. I purchased a vehicle with some known issues that they promised to fix in a…read moretimely manner, I've been trying to call and contact them and nobody returns my calls, my temporary plates expired and they won't do anything about it either, save yourself some trouble and go elsewhere, I'll be contacting my lawyer as I have proof from them promising to fix the issues and they have not tried to communicate with me about this matter.

Mike and Eddie took care of me like I was family. Outstanding communication, friendly, and very…read morehelpful staff very knowledgeable. Made the transaction effortless and smooth. Was readily available for follow up questions and there was absolutely no hesitation to help. I look forward to going to see them for all future car purchases. Cannot say enough good things about these guys.

This is by far the best used car dealership to deal with online. I am from Long Island NY. Found…read morethe car I wanted and there were 50 images online that were very detailed. In addition there was a 15 minute video where Mike explains all the details interior and exterior. I saw every detail of the exterior/interior. I saw close up the condition of the dashboard and seats etc. I also watched and heard the engine running. Mike, also explained every detail of the paperwork and how the financing process works. I can honestly say this is a great place to buy a vehicle. You will feel like you purchased as if you were standing in the dealership.

Had a great time working with Eric! Fair negotiator, very friendly, and time punctual. Spoke on the…read morephone and did business the same day on SUNDAY! Highly recommend doing business with

The transaction was very quick and simple. They checked the condition of the car and wrote me a…read morecheck for it right away. The service was great and the salesperson (Eric) was more than generous, when he offered me a deal for my car.

I lease a vehicle from this dealership less than three weeks ago and when an issue with the…read moreelectronic components in the vehicle started to occur several days into a road trip, I called the dealer as soon as I get back in town and attempted to make an appointment. When I went down to the dealership, I spoke with the sales manager who directed me to a woman who took an appointment for me and never once mentioned to me that if I brought my lease vehicle into them, I was going to have to pay an excess of $200 for an issue with the vehicle that was leased from the dealership Originally, when I called the dealership, I spent 20 minutes being bounced around from person to person put on hold four times and a woman that I'm not even sure if she knew her name but told me she would get me in touch with someone that could assist me with a problem. Is it astounding how you have to jump to hoops with this dealership who claims that the new ownership wants it to be a better place for people to take their car. I guess the BS that new ownership is gonna bring better results is just that BS it's an hour and a half and I've never received a call back from Tim. Whoever he is the manager or whatever or anyone else in Chrysler. I guess I'm gonna have to go down there and raise hell. Well to update this review, I have to say the new ownership has responded in a favorable way when I arrived at the showroom. Tim explained that there would be a $225.00 fee for no warranty vehicles but not to "new" leases like mine and he assured me that he wanted my issues to be corrected. Sometimes there are hiccups with new vehicles. I'll have to reserve my full evaluation until I see how things go tomorrow. Today when I arrived at the dealership, everything went relatively smooth. Any issues that I pointed out were common changes that were made to the electronic system in this year's model vehicle. Now I have a new problem that I I was drying my dodge 1500 truck down and I noticed that in the front of the bumper guard it appears that the paint is having clearcoat issues that are looking like cracking or failures in the paint. I'll have to respond back to the dealership and show it to the dealership manager and get his reaction to the issue because it certainly isn't my issue.

I'm genuinely not sure how this dealership has five-star reviews. I waited nearly three weeks just…read moreto receive a call back with pricing. The first time I inquired, I never heard back. The second time, I went in person and was told I would receive a call first thing the next morning--yet I didn't hear back until the following day. When I finally did receive pricing, the number was completely unreasonable--roughly the same price as my current luxury vehicle and about $20,000 more than the vehicle I originally inquired about. The entire process was unnecessarily difficult and unprofessional. I will be taking my business to another Jeep dealership.

Jay the owner was such an amazing help! He helped us resolving so many things for my son when we…read morewere buying his car. Amazing customer service & everything was done very quick with ZERO hassle from the team as well. I'll definitely recommend coming! Thank you again! -Olayiwola D

I just got my second car at this great dealer a 2015 Honda accord with 7500 miles. I wanted to…read moretrade in my 2013 Honda accord. The salesman Jose was very helpful and helped me in all the process, Thanks Jose!.The car is amazing and has new tires, sport rims and still smell like new. I didn't think twice and I bought it, I got at least $2000 less than other dealers! I'm very happy with my new car, and my wife loves it!!! Thanks Jose and Jay(Owner) for offering affordable prices! I would definitely recommend Team Motor Sport to anyone looking for a good deal, good customer service, and fast buying process.

I purchased my car from Hackensack Toyota a little under five years ago after doing extensive price…read moreshopping, and they gave me the best deal by far. The buying process was straightforward, low-pressure, and very easy from start to finish. Since then, I've continued to bring my car here for service--even though it isn't the closest Toyota dealer to me--and I've been consistently happy with every visit. Now that the car is a bit older and requires paid maintenance, I've had various services done here and have even purchased my tires through them. Every service has been handled professionally, honestly, and at very reasonable prices. What really stands out is their fairness and transparency. I've always felt treated honestly, never upsold, and confident that the work being done was necessary and done right. Because of that, I wouldn't consider taking my car anywhere else for service. If I were to buy another car, I would absolutely buy it from Hackensack Toyota again. Very happy with this dealership and highly recommend them.

Do not buy used vehicle ( non Toyota) from this dealership…read more I bought a chrysler Pacifica van. Paid cash next day check engine light came on. Was a Sunday so had to wait till Monday. Brought it back 2 times in 3 days for same issue . Turns out BLOWN HEAD GASKET told sales person I no longer wanted the van please have a manager call me. NOTHING! NO BODY CALLED. After MANY calls and leaving messages NO manager called be back. After van was fixed under the 30 day. 1000k mile warranty (TOOK 18 DAY) I insisted I NO longer wanted the vehicle being DISABLED I didn't feel safe driving and breaking down somewhere. Was told eather trade it in or come get it. ( yes I did get a loaner car) Service person was awesome I had no choice but to go get the van DO NOT BUY USED VEHICLE FROM THEM!!!

I'm happy with my purchase even though my options was limited elsewhere Route 46 auto sales…read moreprovided me plenty of help to even acquired a better option than what I was looking for. Very helpful and transparent with me. Customer service from Robert was on point and his colleagues made it welcoming for people with children. Looking forward to recommend and purchase from here again.

Amazing experience, thank you Robert! We drove 90 miles from Connecticut for our son's first car…read moreand the car was everything it was represented to be and the process couldn't have been smoother. Fees were exactly as stated. We'll be back when it's time to get a car for our youngest son.

Even before I got a chance to go there a salesman called me to respond to my inquiry I left on one…read moreof the used car websites; maybe it was auto trader. Anyway I said, I cannot get there for a week. He said I had to put a NON REFUNDABLE deposit of $500.00 on the car. This set up a red flag for me; suppose I didn't like the car or the transmission clanked I would be stuck with it or out of $500. I can't believe he had the nerve to keep leaving me voice mails. I'm going to answer the next time he calls and just tell him how I feel.

Now if you want to fail miserably in a business, all you have to do is :…read more 1. Have a bad attitude / reckless disregard towards potential customers 2. Claim that you are selling the best stuff (when you are actually not) and charge much more than the actual value. Honestly, Its the last place you wanna go! Seriosuly, these guys don't deserve business.