I purchased my car from Hackensack Toyota a little under five years ago after doing extensive price shopping, and they gave me the best deal by far. The buying process was straightforward, low-pressure, and very easy from start to finish. Since then, I've continued to bring my car here for service--even though it isn't the closest Toyota dealer to me--and I've been consistently happy with every visit. Now that the car is a bit older and requires paid maintenance, I've had various services done here and have even purchased my tires through them. Every service has been handled professionally, honestly, and at very reasonable prices. What really stands out is their fairness and transparency. I've always felt treated honestly, never upsold, and confident that the work being done was necessary and done right. Because of that, I wouldn't consider taking my car anywhere else for service. If I were to buy another car, I would absolutely buy it from Hackensack Toyota again. Very happy with this dealership and highly recommend them. read more

Do not buy used vehicle ( non Toyota) from this dealership I bought a chrysler Pacifica van. Paid cash next day check engine light came on. Was a Sunday so had to wait till Monday. Brought it back 2 times in 3 days for same issue . Turns out BLOWN HEAD GASKET told sales person I no longer wanted the van please have a manager call me. NOTHING! NO BODY CALLED. After MANY calls and leaving messages NO manager called be back. After van was fixed under the 30 day. 1000k mile warranty (TOOK 18 DAY) I insisted I NO longer wanted the vehicle being DISABLED I didn't feel safe driving and breaking down somewhere. Was told eather trade it in or come get it. ( yes I did get a loaner car) Service person was awesome I had no choice but to go get the van DO NOT BUY USED VEHICLE FROM THEM!!! read more

I purchased a vehicle from Toyota of Hackensack on March 11, 2026, and unfortunately, the experience has been extremely frustrating from start to finish. At delivery, I was not provided copies of my sales, warranty, or financing documents and was told they would be sent later--something that still hasn't been fully resolved 1 month later despite multiple requests. Shortly after purchase, I reported a vehicle issue (excessive wind noise within cabin), but received no follow-up. When I later took the car to another Toyota dealership, I was told my warranty wasn't even showing in the system. I was initially told, by Toyota of Hackensack rep, the warranty was "bumper-to-bumper," but the warranty did not cover this, leaving me to pay $800 out of pocket. Infact when I finally got a Toyota of Hackensack sale rep without much investigation he implied the other dealership may have denied the warranty coverage so as to make a little extra revenue Communication has been poor across the board. Calls and messages often go unanswered, and even when I spoke with a supervisor, no meaningful resolution or accountability was offered. The most serious issue is that my temporary registration expired, and despite multiple calls well in advance, I still do not have proper registration--meaning I currently cannot legally drive the vehicle. When I asked if they could extend the registration a few more days as they believed it would be coming soon, they denied my request. Instead, the dealership's response was essentially to "wait" and that I'd be reimbursed if I got a ticket, which is completely unacceptable. Overall, this experience reflects: Lack of transparency and missing documentation Misleading warranty communication Poor follow-up and customer service An unresolved registration issue affecting legal vehicle use I chose Toyota for its reputation, but this dealership has fallen far short of expectations. I strongly recommend exercising caution when purchasing from this location. read more

I ordered a limited edition car from this place through a friend's sourcing service and the owner was incredibly communicative, helpful, and quick to respond and source the car. There were no tricks on price; what you see if what you get. Really good experience. read more

Busy and a bit more expensive than my local Toyota but close to where I needed to be, so came in to do a tire patch/flat and took about an hour to complete the tire patch. They have a waiting space and for car purchases, you can sign in and wait (that actually took a while and I wasn't helped, so I skipped that and checked on their inventory online). Appointments recommended if possible. Service area is busy and once you drive in, you get your info and there's sometimes a glass chip guy, too, working the shop for dings and more. read more

Toyota of Hackensack - inside the shop - Car Dealers Near Me - Hackensack, New Jersey

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I went to Toyota Hackensack at 4 .30 pm for an oil change all most all the employees was anonymous for that and the make me wait. One hour to diagnosed a small leak and The told me to come back later I Ben served by Jayden colon read more

This place is efficient and quick. Had warning light come on after only having car for a week. Highly recommend A+++++

I brought my 2005 Toyota Highlander in for service on March 10 for a Brake job. I sat for almost 3 hours and then said they don't have 1 of the parts to do the job. My wife had to take off from her job so I can get this work done. I came back the next day. After looking it over they found that it also needs a brake caliper, then said I need the rear Brake and rotors and a bad caliper. I had gone to make Mechanic a month earlier and they said the rear was good. But they wanted to charge me $1780. I declined and said I'm going to take it to my Mechanic instead. We picked it up and brought it to my Mechanic and he said the Mechanical key for the lug nuts was missing. I called Dealer back and they told a story that they use their own. I know the key was in my car. Now I must pay an additional $80 to get the lug nuts off the car and replace. They may sound friendly, but after you tell them you're going somewhere else. Not friendly anymore. Very dishonest service department. I'm paying $870 & $80 that they caused me. My next car is going to be a Nissan read more

Kellen made my purchase of a Toyota 4 Runner as smooth as possible. Kellen was professional and courteous. In addition, he went above and beyond to secure this transaction. The manager and Jen also helped to facilitate this purchase. I highly recommend this dealership! read more

Bought a certified used Toyota. One of the tires went flat because of sidewall damage. When the tires were removed by the tire mechanic all four tires had the same sidewall damage on the side of the tire that faces the car - not visible from walking around the car. He was very suspicious because the tires had plenty of tread life left. The tires were clearly flipped to not show the damage. Imagine if this tire gave out going down the highway... I spoke with Kat who was less than helpful. Pretty much said "too bad". Would never consider buying from them again. Shame on you and your substandard practices! They earned zero stars in my book. read more

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I called this dealership to get a new key fob. The parts guy sounded like he had just come off an acid trip and quoted me a price of $270 for a new key fob. I mentioned that it was for a 2015 car, and he responded, "That's the Toyota price, dude." He then transferred me to the service department. I was greeted by a snarky woman on the phone who quoted me $370 to reprogram the $270 key fob. It seemed she didn't appreciate my astonishment and replied, "Why don't you call another dealership?" I called back three times to speak with the general manager, and she answered the phone each time. I will never buy another car from this dealership, nor will I use their services again. Stay far away from these entitled, ungrateful individuals. read more

First experience when I went there went well. It always goes well when they think they're getting a deal out of you. I put a $500 deposit down for a car that didn't end up working out for me. My sales rep was Melvin. Tight pants wearing dominican looking dude. I messaged him letting him know I was going with an entirely different dealership and his attitude immediately changed. He became rude, avoidant, and ill tempered with every little concern I had. I asked for my refund on the 17th of October of my $500 and he didn't communicate with me until I kept calling the dealership for it. I was told on the 21st I should receive my deposit back. Boy was that false. He never processed it at all. I gave them another call on the 6th about it and was told that Melvin would need to be the guy to process the refund. I let them know of his behaviors and told them I wanted nothing to do with him. The told me I had no other option and that I would need to speak with him. Just know he never got back to me and now on the 11th I got a random phone call from another woman stating they needed my full card number to process the refund. The excuse was the finance department didn't know I needed a refund until Saturday and they are closed on Saturday. Dude it's been almost 4 damn Saturday's. Don't give these fuckers your money. Scumbags especially that bottom bitch Melvin. read more

The staff are amazing, polite, professional and understanding. Kudos to Paul, Andrea, Maria, José Antonio & Jonathan. They're all very helpful. But the reason of only 4 stars instead of 5, is because I stopped by due to my right front tire deflating constantly, so much so that when I went to retrieve my vehicle in the morning it was completely flat, i had to use Toyota Roadside Assistance to call a tow truck which by the way filled it up with air, it also had malfunctioning TWPS. That evening I got my vehicle back, drove around for a couple of hours and well, the front right tire kept deflating but at least the TWPS still worked. So I had to inflate my right front tire up to 60PSI so in the morning I had enough air to drive to Toyota Of Hackensack. Once there I was greeted by the friendliest valets, José Antonio & Jonathan, they gave me the paperwork to take to Andrea, and Andrea sent me to Paul. It turns out that I had a nail in that tire, why didn't the mechanic find this the day before? I will never know, but that sucked that I had to spend 3 hours for something that I assumed was fixed the day before. All in all it's the people that works there that makes it a great place, except for the mechanics though lol read more

Toyota of Hackensack - Car Dealers Near Me - Hackensack, New Jersey

initially chose Toyota of Hackensack because of Ana, who was very welcoming and helpful during my visit. However, my experience after purchasing the car has been quite disappointing. I bought my car based on their advertisement, which clearly listed certain features, including the predator tube steps, door guard, and a cargo tray with its mat. Unfortunately, when I received the vehicle, these items were missing. I was promised by the dealership that these items would be provided, but after waiting for weeks without updates, I finally learned that the cargo tray was not installed because they claim it is "not compatible with my car." This explanation does not make sense, given that the car was advertised with these features. I feel deceived by this dealership--like they tricked me into buying the car by advertising features that were never going to be provided. Despite having clear printed proof of what was promised, I have been given excuses instead of solutions. They even tried to convince me that these features were not listed on the car's sticker; however, I did not buy the car based on the sticker, as I preordered the car online based on the features that were advertised. I have been extremely patient, easy to deal with, and even understanding of delays that were beyond their control. But this situation feels like false advertising, and the dealership's failure to resolve it reflects poorly on their integrity. Due to this experience, I am now transferring the maintenance package that I bought through them to another dealership. I can no longer trust this dealership to keep their word or provide proper customer service. I want to advise any potential customers reading this review to exercise caution if they are considering dealing with Toyota of Hackensack. It is disheartening to be treated this way after trusting Toyota of Hackensack. I would appreciate if they stepped up, took accountability, and made things right. I trusted them as a loyal customer, and they have let me down. I sincerely hope they take this review seriously and resolve the matter instead of just ignoring their responsibility. read more

Buyer beware as some employees will lie in attempt to overcharge you and the Owner will also lie this dealership is unprofessional and has a culture of Lying to the public. Go to another Toyota dealership. But if too late then I would advise anyone who has been wronged by this dealership to file a complaint with NJ MVC, Division of Consumer Affairs, and BBB. read more

Absolutely terrible. If I could rate this a 0/5 I would. The customer service is absolutely trash. There are so many people working there but all they do is stand around. read more

Horrible service from finance department! I have been trying to cancel my extended warranty within the 30-day grace period with Finance Manager, Stephen Rosen, since the first business day after purchasing the car. The extended warranty was sold to us as refundable within the first 30 days if we changed our mind and all we had to do was call to cancel. We decided to cancel after receiving the extended warranty paperwork (which was not presented to us before leaving the dealership), where we discovered that there are tons of exclusions for which the extended warranty does not cover. We called Stephen Rosen multiple times with no answer and leaving voicemails to cancel. Stephen Rosen finally responded via email that he would cancel the extended warranty. It has now been over two weeks and extended warranty is still active, confirmed with SmartAuto Care, the extended warranty provider. SmartAuto Care said they have not received any cancellation request from this dealership for my vehicle. I have continued to leave voicemails and emails to Stephen Rosen and his managers including Steve Escobar and Mario Puentes to provide proof of cancellation and there has been no response. NEVER purchase an extended warranty from this dealership, they are very unprofessional! I will be seeking legal remedy on the cancellation and a full refund. read more

My salesperson, Miriam, was top notch in terms of customer service, knowledge, and help with acquiring my first adult car. The only thing I wish was explained more before making any final decisions was the optional extended warranty packages compared to Toyota's manufacture warranties. Other than that, Miriam was very personable and understanding of my various questions and concerns. I wouldn't have asked for anyone else to have helped me during the process of this huge decision. I would recommend her services to anyone I know that is looking for a car. read more

Toyota of Hackensack - Toyota Rav 4 Hybrid LE ruby flare pearl - Car Dealers Near Me - Hackensack, New Jersey

I have been going to this Hackensack location for years and now the price for an oil change went up and I asked for a coupon and they refuse. Too expensive for what it is. Time before, I have gotten a coupon, but now they say they can not do that. When they remove old sticker from windshield, they do not clean sticky residue, just place a new one on side. read more

Beware the Bait and Switch operation at his dealer. I went to the Toyota of Hackensack in June 2021 to buy a new truck and trade in a used subaru which was explained to the salesman. I found out during the second year of owning the 'new' truck, when trying to use the 2yr free service plan which was denied, that the truck was actually used and previously titled to the dealership before being re-titled for sale to me and the second year of the free service was expired two months before I bought the 'new' truck. I was never told that the truck was technically used, although it is allegedly legal for the dealership to sell it as new. I missed the small 'used' box which was checked on the 8x17 contract paper because I thought I was buying a new truck like I asked for, but was never told by the salesman that he was selling me a used truck. read more

I bought a new Silverado truck from this dealership and to sale everything was ok untill I went to sign the contract than price was diferente from what we spoke sales man than changed to what we have been discussing about it ok got the truck than I have been waiting for 60 days and still not have my registration and plates definitely not a place to buy anything you can call 100 times a day to talk with manager our just ask for the plates our any other problems that you have very rare some one will help you with you needs stay away from this place read more

Thanks Jim loscalzo for the wonderful buying experience. I wished all sales people were like Jim, very professional and responsive. I explained my situation and Jim worked to make sure that requests were addressed. He took my lease car and had the dealership pay for any incurred charges so I didn't need to worry about the lease return. This was very helpful and got me to easily agree to a new car. He even got me a better deal than parkway toyota. I suggest people look at Hackensack if they are having trouble elsewhere read more

My experience with Toyota of Hackensack was pretty good. I used to work at the dealership every Wednesday last year till 11:45 am. I did a lot of work with tires, parts, computers, and inventory. I also saw some nice cars at dealership after my shift. Toyota of Hackensack is a pretty good dealership to have fun. read more

Pathetic is the only word for the service at this dealership. I bought my car from this dealership . Its almost a year and a half old. This is a very trying time for me with my business so when they called me for a scheduled Maintenace service i told them that i had to work and that if they did the work quickly i would bring the car in. They gave me a 7:00 am appointment and said it would take about 1 hour but they needed an hour and fifteen minutes to be sure. I arrived about 20 minutes early to be sure to get right in and even then there were 4 people in front of me. At any rate i was in the building within a few minutes and sent to the service associate. While there i observed my car being driven into the service area and out the door into the parking lot. I immediately questioned the women who was helping me and told her that i was promised quick service. She said everything was ok so i went into the waiting area. I returned to the service area at 7:45 to see if it was almost done and saw that the car was still in the parking lot. I demanded that they get my car and the women said i had to talk to the service associate. I asked to speak to the service manager and they said they couldn't find him. This is the second new car i have bought from them and and im totally irate over this. My time obviously means nothing to them. I'm in the service business and i don't think i would have a single customer if i treated them like this. It took them another 10minutes before i got my car back. Personally i wouldn't recomend them to anyone unless i really disliked that person. Robert Shafer read more

Complete rip-off! Do not take your car to this place for any kind of service. I have been around mechanics and I run a large lumber yard with many vehicles costing 3 to 4 hundred thousand dollars! Never have I had one of my truck dealers charge me $175 to diagnose a problem on a 2 year old vehicle! I'll never use them nor will I ever buy a Toyota again read more

I purchased a "Certified Pre-Owned" 2023 Toyota 4Runner Sr5 from this location. When I purchased it, they never cleaned it from when they initially received it, forcing me to spend over an hour cleaning dried food and sand out of the inside of my brand new car. They also hammered me aggressively on my trade-in value only to turn around and sell it for a $7K profit the very next day. The icing on the cake is that 1 week after purchasing my car, I had to bring it into another dealership when I was out of town to find that the front tires were completely out of alignment. When I contacted Hackensack to ask them to cover the $300 in service charges, after dodging me for over a month, they finally refused to do so claiming that it wasn't covered by warranty and isn't their responsibility - "Certified Pre-Owned" must mean something different in Hackensack. Terrible customer service and questionable actions in general read more

just bought a truck. Abigail Luna was the only contact I had with the dealership. Awesome experience. Awesome service. Highly recommend.

I had purchased a car from this dealer quite a while ago. Was not really satisfied with the service at all! always-trying to sell you something that you don't need! To make matters worse, they were issues with the car within 3 to 4 months - under warranty - and was told otherwise! Their warranty, even though it's in writing, they will do everything in their power To come up with excuses no to honor it.. Their warranty, even though it's in writing, they will do everything in their power not to honor it..It's all about sales, not service. -Nonetheless because I really love the car so I did try and return to purchase a new one! The sales was horrible - even though I had an appointment was interrupted,an 11/2 hr.just waiting around, to eventually being told to go out a lot by myself! Bottom line :they wanted me to put down a deposit on a car that I didn't even see not even close to anything in the lot! If it only for convenience,think about going to another dealership! NOT HAPPY! read more

I'm here for a 10,000 mile service. The staff is friendly and the place is clean. I give it a 3 to be honest because the waiting area for service leaves much to be desired. The chairs are okay, not great. There is a large screen TV. But the coffee machine is terrible. Starbucks - which is fine I guess - but creamer is eh. No milk. There are bagels and there is a snack machine with snacks and soda and water. But coffee is a big part of waiting and they need to up their game. read more

Toyota of Hackensack - Car Dealers Near Me - Hackensack, New Jersey

Wanted to trade in an older Toyota Corolla and buy the Highlander. My wife and I came in today, 10/5, around 10:30 AM and were met with Jose. He was absolutely uninterested and un-engaged and borderline rude. I asked him if there were any discounts/specials and he looked at me with puzzled eyes and replied "There are sales? No, we sit down and negotiate" and then he walked away. His behavior was one of "I don't care". Going to another dealership! read more

Very unprofessional and tricky as others have already stated here. You can immediately sense the unprofessionalism and used car salesman mentality and atmosphere as soon as you step into the dealership. To make long story short, I walked into the dealer this morning with secured and approved loan (not pre-approval) from Chase. Salesman said first that the dealer cannot accept the approved loan email from Chase and it has to be a certified check (totally false). Explained to the salesman that Chase has already sent the loan approval message to the dealer but he (Angel) stated that he used to be a loan officer at BoA and he knows for a fact that dealers cannot accept the loan this way (totally false). Told him to bring out the Finance Mgr and waited for appx 15 min and then simply left this dealership and went to Honda of Tenafly and purchased the same model car there 2 hrs later. As I was walking out of the dealership, Angel followed me out and said he suddenly found my loan in the system and he can prepare the purchase contract now but I ignored him and just left. Seriously avoid this place. read more

deficiente compre 4 llantas y estaban todas sucias parecían usadas y los rines llenos de grasa y a una llanta se le salía el aire por que una bujía esta mala.Muy mal servicio no se lo recomiendo a nadie son muy mediocres para trabajar .yo quería llantas michelin y ya las había ordenado y me habían dado el estimado hice la cita con una semana de anticipación y fui al dealer y me encuentro con la sorpresa que no venden las llantas michelin entonces yo les dijes que le pusieran las toyo y parecían usadas y muy sucias y con escape de aire y llenas de grasas. hacen un trabajo muy deficiente no se lo recomiendo a nadie. read more

I've been a customer here for years for both purchasing a car and utilizing the service department. Making an appointment is easy, waiting for your vehicle while it is being serviced is comfortable, and everyone is friendly. I'm always aware of all cost prior to anything is done to my car. Recommend! read more

Absolutely unprofessional sales. We went to test drive, and liked the car. The sales person asked if we want to appraise our car for a trade in. She came back with the lowest offer outside of any kind of kbb range. After we mentioned our research on the price of our car, she said that "we're acting too emotional" and that we like our car so we tend to attach to it "features" it doesn't have. Wtf! Then she showed over 1k in fees. You have to be out of your mind to buy anything from these people. read more

On 03/20/21, I bought a 2016 Buick Encore VIN: KL4CJGSB8GB748750 from Toyota of Hackensack.  On 03/22/21, I brought the car to a Buick service department in Queens for a Multi-Point Check / DT Engine Diagnostic Test.  There were problems (e.g.  crack on oil pan near drain plug; an after market drain plug (i.e., bolt) had been previously installed, throttle body service, coolant flush, engine air filter, lug nuts missing caps / cracked when new tires rotated, excessive rust around the wheels (as if car had been sitting in water). The oil light indicator was on at 35%.  The Carfax did not accurately reflect the car history. After Buick service department's Multi-Point Check / Diagnostic Test, I immediately drove back to Toyota of Hackensack to unwind the deal.  My original salesperson at Toyota, Melissa Louissant asked me if Toyota were to repair the problems would I still be interested in the car.  I responded "no." I am forever grateful to the Buick service department in Queens.  I was able to unwind the deal with Toyota of Hackensack, due to Buick's service technician's sharp eye to see the hairline crack in the oil pan & for noticing the missing & cracked lug nuts, excessive interior rust on the wheels well. Melissa Louissant was dismissive & unprofessional during the sale process; and much more so when I returned the car; as I sat in the chair making telephone calls to the bank to cancel checks of my downpayment and the insurance agent to void the insurance policy, Melissa had the audacity to come over to me and tell me "you can leave now."  I kindly replied that I couldn't leave without something stating the deal had been cancelled.  She stated there wasn't anything to give me that I had to wait for the VIN to be cancelled & to expect an email from finance.  I insisted I couldn't leave without something.  After conferring with finance, she asked for my documents, finance wrote "VOID" dated & signed the front page of all documents. I wanted to support a black female.  This sales person at Toyota of Hackensack lacked class and professionalism.   So relieved that I was able to unwind the deal! read more

Miriam. Was my sales Rep. she was awesome. I recommend Hackensack Toyota to anyone

GOOD COP BAD COP SALES TECHNIQUE!!! The sales staff are nice enough but they have absolutely zero input with regard to negotiating price and/or financing. That task is solely reserved for the 3 Throned Goons tucked away and hiding from any outside human interaction as they doll out numbers they unskillfully tap into a spreadsheet behind their insulated bubble. (You can see them on the left as you go get coffee). These are the demons responsible for making car buying a nightmare. They are totally unconscious to any communication or rapport you established with the sales rep. who now starts every sentence after emerging from the cave of impending doom with, "Unfortunately,..." If you think I'm exaggerating, see if you can find one smiling sales rep returning from the pompous finance goons as you wait anxiously for your turn to hear, "Unfortunately,..." We allowed this orchestrated performance to play out 3 times as we were presented with embarrassing offers. After as many discussions with the sales rep and producing ample evidence online to support our claims of prices being too high, rates not in line with federal and state guidelines, trade in values being too low, we were presented with a spreadsheet from the goons ignoring all our evidence with the repetitive response from the sales rep that we needed to put more money down in order to meet our goal. As I am always thankful for any experience I can learn from, I am equally happy to recommend this place to all who wish to experience what it feels like to be in a car accident before you even get to drive away with a car. Peace! Joey read more

Miriam was extremely helpful in finding the SUV that was right for us. Negotiations at the end were also done professionally, without any underhanded price changes or forceful sales tactics. She was wonderful and we would definitely buy a vehicle from her again. Note that even if you pay cash (certified bank check), at the very end the Finance mgr. will make you sign & initial about 30 minutes worth of electronic documents. Then you will be asked for your social if the transaction is over 10K since the government requires it. And lastly he will attempt to sell you an extended warranty. Its an unplanned extra that you may or may not really want. Otherwise a very pleasant transaction. read more

Second time here and all my previous grievances have been revisited. Came for tire rotation and balance and have waited 2 hours with no updates. I'm always worried to come back here because my entire day is gone whenever I take it for maintenance. Yet again, I have scheduled a rim touch up with my tire and wheel replacement plan and they told me to come back again (this is the second time they told me this). It's been 6 months and I still haven't been able to fix my rims with the tire and wheel replacement plan that I pay monthly for. Their progressive insurance within the facility also overcharged me with car insurance of 200+ dollars/month when I first got my car. I immediately switched over to geico which lowered my monthly plan to 100/month and was told my insurance cost was outrageous. Really would err on the side of caution here of this facility. Something just doesn't seem right. read more

Worst Customer Service I've had in a long time. The salesperson Melissa felt as if we were bothering her to buy a car from them. She also talks sarcastically that we came all the way to their showroom to buy their car so that we should listen to their terms since it is our need. The main manager is at least sensible but please remove sales people who feel bothered to work with customers which is their job. read more