had a couple of run ins with this dealer, first when i was in the market for a newer car i spoke to a sales person and i instructed him of my budget, kept pushing on a new car, new car with a payment far above my budget. fine i walked out no harm done. (that was two years ego) i call today and ask for a quote on doing a service on my cx5 2018 (mind you am shopping around) the service is flushing and replacing rear differential and front PTU transfer case fluid(they both use the same gear oil.. ) called a mazda at rockland county they quote me $250 for doing both! i call here mazda of lodi trying to get pricing because of distance from my home and i get quoted $300 for not both but $300 each! for a total of $600! i dont know what is their business model here or what!? this is not how you treat people! people are not stupid! and they insist in treating customers the way them timeshare people try to get you to buy vacation packages. stay away if you value your time and money. read more

Everything is great here. Good and clean atmosphere and great coffee machine! Service center is great and so are the service advisors. Took care of my 2018 Mazda CX-9 right away read more

Mazda of Lodi - Service waiting area - Car Dealers Near Me - Lodi, New Jersey

Terrible BS service. This is the second car I got from them for my daughter The car is 3 month old 2025. And the tire is defective. I took it to Mavis and the told me that the bubble was from a defect and to take is back to dealer. I went back and the told me 2 to 3 hours and that they would let me know. I asked them to look at it to see if they were going to replace it. They said no I would have to pay. Some goofie mgr said it's because of a pot hole. Look at rim it wasn't hit it's defect in the sidewall. Never going to these idiots again. I'm a replete customer and this is the way they treat you. read more

Mazda of Lodi - Bubble tire. - Car Dealers Near Me - Lodi, New Jersey

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set an appointment to look at a 2025 car that listed ZERO miles. we drive an hour from north jersey. when we got there. the salesman didnt pull the car around to front to test drive.(it was raining) instead he walked us out to lot, then to the rear then around the back alley to the front and couldnt find it. then found out it was being detailed. ??? then offered us a test drive in another car. When we refused and went inside we found out the car had 10k miles on it and it was being driven by the manager. Ok, he offered 595 less, we counted with 1000 off. we played the back and forth game and we walked, Bad salesmanship and a waste of our time. read more

Very professional and smooth experience buying a second hand car here. Joansset was very personable and knowledgeable when helping me find the right car. Very happy with my choice. read more

I left an honest review based on my experience with this dealership. Shortly after, Manager Ray used my personal contact information, which I had only provided for a sales inquiry, to send me unsolicited and confrontational text messages. This is an unacceptable misuse of customer information and a blatant breach of trust. No customer should ever have their private contact details used for retaliation or harassment. this behavior is deeply unprofessional, raises serious privacy concerns, and makes me question the integrity of the dealership's management. read more

Took my vehicle in for an oil change and to check engine light. In all they said 2 hrs, well 2hrs came and went, so I went to check with the desk and they said another hour without an explanation, that came and went, this continued several times, not once offering an explanation. A "just 10 more minutes" turned into another hour. This place is just ridiculous. 6.5hrs. Oil change and minor sensor. Mind you the Dealership and Sales staff are EXCELLENT AND PROFESSIONAL. I would buy another Mazda there anytime. read more

This is a review specifically for the service department. They are very fast and do a great job when I needed a basic check up and oil change. I love their video system where the mechanic explains and shows everything that was done to my car. They have a nice waiting room as well. It was super busy in February but pretty empty in April and I was in and out within 30 minutes. read more

2 1/2 hours for an oil change - yes it's free because i bought the car there but stop quoting 1.5 hrs - even that is nuts. Yes you're very busy. (Everytime) Stop overbooking and lying about wait times. Honesty would help. If I knew it would be over 2 hours I would have rescheduled. Santiago is the service manager and he doesn't care about you or your time or your other responsibilities like picking your kids up from school. Everybody needs an appointment so there's no surprises. Perhaps Mazda should invest in some software that keeps you from overbooking or assists in time management. Not even buying another car from here again and this is my 3rd Mazda read more

This mazda center has all the best amenities. The employees are very professional and friendly. No issues coming here today. Location: the mazda dealerships is located in Lodi, NJ. They have a new renovated showroom and waiting room. Very clean and they offer free coffee and water. Checkin: You have to drop off your car inside, then check in with the employee in the front. They will document whatever the problem is and will assist you to the showroom and waiting room. Employee: I was assigned to Nikita, she was nice and explained well what happened to my car. Definitely will do all my future mazda services here! They are fast and very professional. read more

Mazda of Lodi - Car Dealers Near Me - Lodi, New Jersey

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Lord, have mercy. By far the most slimy dealership I have ever dealt with and I bought a car at auction. I purchased a used 2017 Cx-5 in 3.23 which was sold to me with a "bad battery". I called within a week of purchase and was basically told too bad, so sad. Posted a review describing my experience and all of a sudden they wanted to make it right and install a "new" battery. Yes the battery was new to the car but not brand new. They gave me a battery in poor health which barely lasted a year and at minimum a new battery should last 2 years. Not only was the service poor but the underlying insult was even worse. Avoid this dealership at all costs. Just disgusting, dishonest behaviors. read more

Mazda of Lodi - Green ratings are irrelevant to the battery maintaining a charge. The battery health was 0 which meant the battery couldn't hold a charge. - Car Dealers Near Me - Lodi, New Jersey

my wife is there NOW as we speak w a car IN MY NAME getting a tire and its a 2024 cx-50 we leased from RAMSEY mazda. Lodi had the tire quicker sue to a dangerous nail in it and every time we step foot for any kind of service in this place its "you need a cabin air filter 80$" um hello we JUST GOT THE CAR IN JUNE ITS NOW EARLY NOV you dont need a cabin air filter until 2 years these people are scammers if your going to go to any mazda GO TO RAMSEY these people are crooks n if they do it one more time BBB IS GETTING CONTACTED THEY DID THIS WITH HER LAST CX-5 this place is horrible read more

Spoke to a very rude salesman who made me feel EXTREMELY uncomfortable and made it very clear he "didn't have time" to speak to me; also saying their manager does not like spending time on people who are not going buy a car right away and show their bank account and money. All I wanted to do was inquire about one car. Walked out halfway during our conversation, feeling belittled. Even if I found a car I loved there, I'd rather drive a cardboard box than give this dealership/salesman commission. Bought a Mazda at a different dealer a week later and had a great experience. I don't like calling out specific salesmen on reviews, and I hope this rude treatment was just a result of a bad day they were having. read more

I took my car in for an oil change on 11/14/22 at the Mazda dealer at 130 Route 46 East in Lodi, NJ. The technician made some recommendations to have additional work done. I agreed that the extra work be done. My appointment was for 9:30 AM and I got my car back at 12:30 PM, 3 hours total. I got a bill for parts amounting to $319.26 and a labor price of $694.80. This is not including tax. I was told that Mazda labor charges are $159.95/hour. However, for my vehicle, the labor charges worked out to be $231.60/hour. I asked my service advisor why the labor charges were so high, and she told me that it depended on which technician did which specific type of work on the car and that each repair was 1.5 hours each of labor. Really? The only reason I agreed to the work was to save on labor and not have to take the car back in to do the extra work since they were already changing the oil, hoping that labor would be less. I am very disappointed with this practice. I was told that nothing could be done about adjusting the charges. Almost $700 for 3 hours of labor is extremely outrageous. Had I known Mazda would charge an exorbitant amount for labor, I would have taken my car to my local mechanic. Please be aware of this practice, I don't think it is right. Hope this help to open the eyes of others not to make the same mistake. read more

Mazda of Lodi - Car Dealers Near Me - Lodi, New Jersey

Purchased my Mazda CX-50 today from Lodi Mazda. The whole team including our sales rep Cesar and finance manager Galen made the car buying experience very easy. They even went out of their way to get the car upgraded rubber mats and rear cargo are cover. They went above and beyond. read more

I had a very good experience buying a car at Mazda of Lodi yesterday. I've been corresponding with Dre Brownridge for a few weeks so he knew what I was looking for and how much I was willing to spend. I wasn't too sure it I would purchase a car yesterday but Dre made the process so easy that I left with a new CX5. read more

Revisited Mazda Lodi for tire rotation and oil change today. In addition to all great service and amenity space, Mazda Lodi added one more feature which is quite useful. At the end of your service, you can now take a look at not only an inspection report but also a full inspection video, taken and explained by a service specialist, meaning you can see 'what they see'. I like how Mazda Lodi keeps improving its service and having its space so clean and tidy. read more

Mazda of Lodi - Inspection report - Car Dealers Near Me - Lodi, New Jersey

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Not one to write a review but I thought I would for this dealership! The service department was absolutely amazing! Very detailed on the work they did. The service manager Rosie was so great! She truly helped me out and put my thoughts at ease. Will definitely be bringing my car back to this location! read more

In my experience, with sales, I didn't accept offer. I rejected three cars because I only got one choice of color. In a text J** wrote "we gave you our best price last time, it won't change." Ok best price, but what about any other colors? Then J** blocked my email address. R*** (manager) wrote "After many attempts to work with a customer and try to reach an agreement sometimes they (sales) move on if they have come to a dead end." I guess "many attempts" caps out at 3 at Mazda Lodi. Not to mention, being blocked! How unprofessional it is to block someone's email. read more

Thank you Mazda of Lodi! Out of state travelers who experienced an electrical issue. We were provided with an emergency appointment, quick intake, dog-friendly waiting area and all around pleasantness. 360 Inspection with recommendation was appreciated. The repair took a few hours (they were super-busy) and then we were on our way. We had a very positive service experience. read more

Bought my Mazda CX50 for it's first oil change to Mazda of Lodi and the transmission bucking TSB. Decided to wait in the lounge area, thinking how long should an oil change take plus a software update.... Waited about two hours and noticed my car was moved out to the front, waited an additional thirty minutes from that and walked up to the service area and inquired about my car. Was told that my advisor Jim was finishing the paperwork and will call me when ready. Waited another 45 minutes and still didn't get called. Walked up again and talked to a lady and was told again that the paperwork wasn't done, I asked her if there is any way she can do it as I have another appointment. She did and I was on my way about 3.5 hours after I walked in....for an oil change, since according to the technician, my car was not eligible for the TSB....BTW, my transmission bucked again as I was leaving dealer's parking lot.... As if all that wasn't bad enough, I checked my oil level the next morning and it was past the MAX mark. Overfilling your oil can damage your engine, this is textbook Automobile Tech 101, I expected this kind of experience from Jiffy Lube, not a dealer. Went to Harbor Freight to purchase an oil extractor to remove the excess oil, pulled almost a quart of the excess oil from my engine. I could've done a better job myself with less mistakes. Wasted time, money and my weekend fixing Mazda of Lodi's mistake. read more

Mazda of Lodi - Car Dealers Near Me - Lodi, New Jersey

Just horrible ! Especially getting an oil change - made an appointment, waited almost 7 hours just to find out a week later from another reliable mechanic that the oil looked like it wasn't changed and no work had been done ( the mechanic was trying to be sensible after I explained the situation) read more

In my initial review, I left 5 stars, but after more interaction with Jose from sales I have to revise my post and be honest. The interaction I had with Jose when I initially purchased my vehicle was a bit rough, he was clearly new and inexperienced and I wanted to be encouraging throughout the process and with my review after, despite numerous moments of miscommunication and a lack of overall effort from sales. It took over 4 hours to complete purchasing the vehicle, with the most (only) helpful staff member being Galen, who is the last step in the process. Galen made last minute changes to our deal after we had finally made it back to his office and learned that what we had verbally agreed on with sales had not been put in paper to be signed. The reason for the review update: about a week after purchasing the vehicle, Jose from sales began messaging me asking me if I can send them the title, something they told me they could take care of in the sales process as I didn't have it. After a few more days, Jose began pleading with me to mail in the title, and that turned into demanding I mail it in or that I will be billed for their inability to get it via the proper channels. The language and communication Jose used to try and threaten me into mailing in the title was unacceptable and the most unprofessional experience I have ever had. Not only am I 1,600 miles away from home, I don't have the title in the first place. I love the Mazda brand, but I and anyone I know will never visit this dealership again, and unless you enjoy being comically threatened by staff with bills, I recommend others find a different place to browse. read more

Mazda of Lodi - CX-50 Premium Plus - Car Dealers Near Me - Lodi, New Jersey

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I came here to buy my first car and omg I love this place! Very nice & clean dealership. The receptionist was so nice and welcoming. They have amazing sales representatives who are bilingual . They answer all my questions and helped me find the perfect car. I would recommend this place 100% read more

Mazda of Lodi - Car Dealers Near Me - Lodi, New Jersey

Amazing customer service and support! made the process seamless. Wonderful vehicle. Couldn't be happier. Thank you!

Disappointing to say the least. Got a price from TrueCar (TC) for a used 2018 model on their lot. Made an appt to see the car with a salesperson named Dre, who was very nice and professional. TC gave the sales price and breakdown of the fees the dealer charges, which they said was approx $600. I was prepared to add MV fees and sales tax. After driving the car, the sales mgr gives my salesperson a breakdown of the deal. NOT ONLY is the TrueCar price nowhere to be found but they tacked on an additional $3,050 in "dealer fees" including the price to certify the car. Yes they expect the customer to pay for Mazda certification. So yes if you like thousands in added fees this dealer is for you. read more

Last weekend, I went to visit Mazda of Lodi. From the moment I walked in, they made me feel like a VIP customer. I was fortunate enough to work with Matteo and his manager Justin, who are both extremely knowledgeable and worked with me to get the car I wanted at a rate that I felt comfortable with -the red Mazda CX-5 with parchment color interior. After test driving several SUVs (Rav4, Jeep, Equinox, Crosstrek), my favorite of all was the CX-5. The car is in a league of its own and drives like a luxurious dream. The interior is simple and clean and has lots to offer. It's such a fun car to drive and it's so smooth!!! Cars are not cheap to lease right now so getting a fair deal for a car I want is something important to me. For those who are looking for a luxurious car without paying crazy car prices these days, I recommend seeing Matteo and his team at Mazda of Lodi. Trust me, they will not disappoint and neither will their cars! read more

When I bought my Mazda a little over a year ago, Charlie and the sales guys totally treated me right. Now, I go in there for service & maintenance, and the whole team is always super friendly and accommodating to my needs. There are two new girls who work there now, in reception and customer relations who talk to you through the service experience and walk around with snacks and bottled water, and that 'female touch' really adds a sense of feeling like I'm being taken care of! My daughter loves coming with me because of the snacks too! She loves getting in all the new cars (future customer). Anyway, a lot of car dealerships are filled with men working in every department, so it's nice to see more women being represented here in this industry. If you are in the market for a car, I highly recommend Mazda of Lodi. read more

Mazda of Lodi - Car Dealers Near Me - Lodi, New Jersey

Called over a month ago for a tsb hydraulic liftter issue requesting a loaner for time car is being worked on, they said they'll call me when a courtesy car is available. read more

I cannot imagine a better experience than getting my car serviced at Mazda of Lodi. The people were friendly (specifically Rosie, Theresa, and Carima), and my car was serviced quickly. The waiting room was clean and I enjoyed a great cup of cappuccino from their free coffee machine! I did not buy my 2020 Miata from Mazda of Lodi because there was no stock at the time of purchase, but rest assured my next car will certainly be purchased there! Why can't all dealer experiences be this good? read more

Mazda of Lodi - Mazda of Lodi - Waiting Area - Car Dealers Near Me - Lodi, New Jersey

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I don't know why this dealership even deserves 1 star. My wife and I decided to get a new CX5 and this place was our first destination. Long story short, we were lied to when it came to out the door price. The sales manager was a childish unprofessional prick when I showed him that their "discounted price" is higher than what they advertise on their own website! His response was that the roof rails (400$ option in reality) are the reason for the more than 2000$ difference. No reason to go there when you have many other Mazda dealerships around. read more

I spent a short amount of time here seeing as I just wanted to test drive a CX5. I looked around the lot for a while. The manager came over and basically told us he would give us a good deal. When I walked in a salesman came over and just bombarded me with questions. It was good and bad because I felt like he knew what he was talking about but I felt overwhelmed too! After I told him I wanted to test drive the SUV he had me fill out some paperwork. Now, I understand it's his job to fill out the form but he was asking me a ton of questions I just was not prepared for. About financing and trading in, how much I owe on my car and how I wanted to pay. I'm like "I really just wanna test drive it!". He definitely got a little standoffish after that. I can understand how hard it is to deal with people, I work in service as well but I just was not prepared for all he had to ask. Finally I got to test drive it and this is really where his strong characteristics came out. He knew everything about that car, inside and out and it was nice to really get a feel for it. Overall I won't be returning, I want to trade in my vehicle and they really low balled me on an offer for my current car. Just do your research and really know what your trade in value is before you arrive. read more

Henny, John and Fabian make a great team! Left with two new CX5's this week!! Thank you read more

Mazda of Lodi - Car Dealers Near Me - Lodi, New Jersey

If I could give 0 stars I would. Currently, I am trying to get a copy of a work order/receipt for work done in September 2021. I have been 1) placed on hold only to have the call disconnected(3x). 2) left holding on the call queue for 15+ minutes without a response(2x). 3) now (yes, right now 2 pm Dec 12, 2023, all lines seem to be busy (service, sales AND parts) at the same time and no one seems willing to help at all. If someone is monitoring the YELP activity and reviews, I would appreciate it if someone would contact me. THIS IS A REAL PERSON GOING THROUGH SOME REAL BULLSHIT AT THE PRESENT TIME. read more

This place totally blew my expectations. After going hiking, beach outings and just everyday mess my car was in need of a detailing. A few Jersey friends had told me about this place and since it wasn't too far from Queens (about 35 mins) I decided to make an appointment. I hate been late so I was about half an hour early and was completely shocked when they took my car right away and I didn't have to wait. Charlie took my car and was super nice and friendly and told me not to worry it wouldn't take too long and he was right about an hour and half later my car was done! I was shocked when I got my car back it looked just like when I bought it. Super shiny and clean, even my tires looked brand new :) The inside looked so nice and smelled so good I didn't even want to get in because I didn't want to dirty it haha Since I spend sometime there I was looking at their inventory not because I need a new car but because I could always window shop and I have to say they had really nice cars. Thanks again to Charlie for such a great job getting my baby back to looking brand new. read more

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This is my second visit to Mazda of Lodi's service department. I bought my car at another Mazda dealership not far away. I had been using that service center but it's been increasingly impossible to get in (two months wait for an appointment). On my way to work Monday my car stopped accelerating as if I threw it into neutral. I was stuck. I had it towed to Mazda of Lodi because of my last experience with them which was fantastic. They took care of everything from start to finish and made me feel valued the entire time. Rosie and Jeff were the gold standard for what a desperate car owner needs in a time of crisis. I have owned 4 Mazdas in my time. This will be my new dealership for my next. read more

Love my new CX30 Turbo runs like a champ! Sales staff was very helpful. My first Mazda

I'm currently shopping for a car, which brought back memories of this place. I will NEVER use this dealership after the way their service department treated me last year. I'd been a longtime customer, coming back for multiple maintenance and repair jobs. My infotainment system went into a boot loop and was covered under my extended warranty, so I brought the car in and was told they'd file a claim, after which they would order the parts and give me an ETA on the repair. "They would keep me updated", they said. Meanwhile, I had no backup camera, no music, and none of the other infotainment system functions. Weeks passed and I heard nothing, so I called the service advisor, Kelly. After not receiving a basic callback for days, I visited in person and she was tremendously rude and snotty with me, giving me a completely ridiculous attitude. At this point I'd been waiting for over a month without even a basic status update for a promised repair. I then spoke with her supervisor, Jeff, who blatantly lied to me and told me they were "working with Mazda" to lower my out-of-pocket and try to get the part covered. What they didn't know is that I'd already called Mazda Extended Confidence, my warranty program, who told me the dealership never contacted them at all, and that the claim and part order could be placed immediately if they had. The part was fully covered - no questions, and no "negotiation" needed. When Jeff called me back to update me on status days later, I told him I knew he lied. I then contacted Mazda Extended Confidence who confirmed the dealership had only contacted them that day. I thought of alternatives: maybe they thought I was covered under the manufacturer's warranty and just had contacted the wrong people at Mazda, etc.... but the neglect and especially attitude from Kelly was inexcusable, not to mention the fact that they did know who to contact, because the magical "negotiations" Jeff was working on somehow "had worked out" that day - even though they'd only contacted the warranty company that day and the part was covered without question. I used another dealership for my repair - a repair that was then delayed due to a backorder. I ended up waiting from June 2022 until February 2023 for my repair - in part because this dealership's service department committed to fixing my car, didn't take action, and lied to me, which wasted over 2 months of my time while I drove around with an important safety function (the backup camera) inoperable. This was such a completely unacceptable service experience, and the fact that rude treatment was basically condoned by the supervisor while he then lied to me about status was ridiculous. Customers buy your cars and spend money on maintenance and repairs - they should be treated with respect (or, at least, basic human decency). I'm buying another Mazda within a month or two - but will never spend another penny at this dealership for a car, repairs, or anything else. read more

Very disappointing. The place is sparkling clean and the staff is super friendly. But I was told to be aware that my rear tires are looking worn and would likely need replacing by summer. I have a receipt (which I'll gladly share) that shows these are top of the line tires bought 9 months and 8,000 miles ago. I was also quoted $744 for new rear brake pads and a flush. I wound up going two doors down to Mavis which did the job for $393, tax included. read more

Please read this before going there. Serious experience. Salesman told me he'd save hold off a Honda CRV for me since I had to make over an hour drive. I arrive and am asked to wait. Ended up waiting 1 hour and 20 minutes without anyone checking up on me or any update as to when I could get serviced. I started to see other customers who arrived much later get serviced before me. Turns out, the car was being sold to one of those late customers while I watched the the sky turn dark. This is where bad becomes worse. After making me wait, they pulled up a 2020 Mazda CX5, 68,000 miles only 1 previous owner selling for $21,000. The front and back seats looked immaculate and engine ran perfectly. However, upon opening the trunk there was trash piled ankle high with open water bottles, used tissues and towels and a ripped up single shoe. I can't make this up.. It looked like the previous owner was a crackhead. They claim they had just received the car. Salesmen are liars with no good on their word. Yup after all that, they tried selling me a car with literal trash in it. read more