A very nice guy checked me in, BUT one tire with one nail (which I told them where was the nail) to check to see if the tire was repairable or not...took 2 hours plus. Only told me comparable tire will cost $200 +, without telling me why it was not repairable. I asked "so it's really not repairable?" He said punctured every where. Hmmmm I only had 1 nail. So I left. Took the car to elsewhere same day, took 2 mins to tell me it's not repairable: I won't go back to pep boys anymore. read more

If I could rate the zero stars I would. I dropped my car off on Monday 9/14. They told me they wouldn't be able to look at it until Wednesday 9/16 so I was already prepared to be without my car for all of Tuesday. Background info: I already knew the problem and it is an easy fix that should have taken about 45 minutes. This was the assistant manager. I was talking to directly when I dropped off my keys. He is the one who tells me my car will be looked at on Wednesday morning. Wednesday comes and they do not reach out to me once. I called them at 1:22 PM and they ask for my information all over again as if they have no idea that my car is sitting there waiting to be looked at. They tell me my car will be looked at right away and that they will call me back. 5 PM comes around and they still haven't called me back so I called them asking them what is going on. They tell me that there's no one certified/qualified to look at my car until Thursday. So at that point I would've been without my car for three nights meanwhile, I'm incurring all these Uber expenses. I'm so disappointed in this experience because I feel like I should have been reached out to by Wednesday morning and told that there is no one qualified to look at my car. So I show up to the Pep Boys in person to get my keys from back at 6 PM and notice my car hasn't moved from the same exact parking spot I left it in on Monday. I don't understand why no one reached out to me and told me no one could look at my car when they had since 8 AM to let me know. In addition to that there are two other Pep Boys in neighboring towns. They could have told me to drop off my car at a different location and I would've been able to do that easily and I wouldn't have had to spend so much money Ubering around. When I'm picking up my keys from them because they haven't looked at my car still, I explained all my frustrations and the same assistant Manager I gave my keys to on Monday is basically saying that there's nothing they can do for me because I am not special. There's eight other cars with owners who have experienced the same exact thing as me, as if that makes the situation any better! If anything that makes it worse. The lack of communication and organization here is atrocious. And the lack of accountability is also equally atrocious. He just looked at me and shrugged his shoulders and was like it can be looked at tomorrow we open at 8 AM, that's when our technician comes and then I followed up with the question, "Well will it be looked at first thing" and he said I can't make any promises so of course I just took my keys back and now have to go somewhere else to repeat this whole process because they have proven themselves to be untrustworthy, unorganized, and awful communicators! Don't go!!!! read more

Daniel and shelsea were nice but they made me wait 5 hours for tire change wtf Absolutely will not return Good pricing read more

Made an appt for 11 am. I was told it would be about 1 hour and 30 min wait. I noticed my car never moved from where I parked it so at about 1:20 pm I asked for a status. The guy who went to check was gone for a while. I think they forgot about me honestly since as soon as I asked for a status, the car was brought into the bay and being inspected for the issue. I also received an email at 11:48 am that my car was received. Not sure what was being done from 11:48 am until I asked for a status at 1:20 pm.  I saw people coming in after me leaving. I would not recommend if you don't have 4 hours + to kill. At 2:00 pm, still waiting. read more

I bought 4 brand new tires. After waiting for more than 5 hours When they brought me the car it still had one of the old tires on. I feel cheated and deceived. The manager had no excuse other than it was a mistake. No apologies, trying to argue with a paying customer. I will not come back to this place again. read more

HONESTY needs to improve! We purchased tires that were delivered to Pep Boys for installation. We were quoted one price, once we received the bill we were charged additional $120 I was not very happy with that. Pep Boys website is very misleading! we took the car to get our brakes done. We were quoted one price then charged an additional 100 dollars from the original quote. we paid $1200 in cash! They realized after we went back there they overcharged us. then asked for our credit card for the reimbursement. if we paid in cash, we should've received our reimbursement back in cash!!! NEVER GOING BACK HERE AGAIN! #phkpepboyz read more

I went for a simple wheel alignment was told that they couldn't perform it on my car a Ford F150. They still charge me full price and told me that I needed brakes. I took it to the Ford dealership in Hackensack got the wheel alignment done and was told that i didn't need a brake job. Beware of this place they always want to up charge, and I will never go there again. Don't send me an apology use the time to be respected by the public. RIPOFF CITY read more

I went to repair flat aired tire. After they seal the nailed hole tire, they said there's a warning light on dashboard which I needed to check which will cost money for mechanical system checking. I went home to check the light symbol meaning on dashboard and found out it was the pressure warning sign. Which they knew what it was but told me I needed to check the mechanical system. They were supposed to reset the tire pressure after repair the flat air tire. I would not recommend any women to go there at all to get rip off and lie to get more service to make more money. Now on I'll check if they lie to get more business when i go other mechanical service. They are thieves ! read more

scheduled appointment for a simple tire repair. tire has a puncture on it's tread. arrived and told desk manager that car was manual/stick. go outside to watch young tech get in car, proceed to stall car. attempts to start car again and put into first gear to stall car again. i run over and tell tech to get out of my car. don't even get an apology. this place is a joke. they can't even get their own staff organized to figure out driving a car with a stick. don't want to even think about trying to get a normal service done here and how they would screw it up. read more

Visited this location on 2/5/2020, 8am. I called in yesterday to see if I could make an appointment for a car oil change the day before and was advise it would not be a problem if I dropped off the car at 8am since the store opens at 7:30am. Fine I took off from work. I came in promptly and the representative said my car would be ready in 45min. Great! So I walked next door to Costco to pass time. I showed up 40mins later and saw my car STILL parked on the lot (same spot) and a mechanic was on his way to drive my car in the garage. WHY? I calmly walked into the wait area and checked with the representative who took my vehicle. 10 mins later he told me it would be another 15min. So total time for an oil change should be 1 hour and 5 min. Frustrating! Time is valuable and I made other appointments for the day already. It is very inconsiderate to stall and not stay on top of your job to ensure everything is running smoothly. It would have been helpful to know the garage was running up to 1 hour behind schedule. It doesn't matter if there are only two mechanics and the team is backed up. Don't over book and take in appointments if you cannot honor your words. Be upfront about wait time. Most importantly, why are you constantly on your phone? I had to remind the representative to check in my car 20 min later, only to find out I had to wait an additional 15 min. Total wait time: 1 hour 25 min $80+tax for synthetic pennzoil oil. I have to admit that the last 3 oil changes were with these guys, but each time the service is going Downnhill. They claim to have checked my tire pressure, that is a LIE! My pressure meter was still reading with LOW pressure. Now I'll just get the pressure fixed on my own. I will not return again and support their business at this location anytime soon. Be aware, they do not line your car seats and floor mats with paper. I noticed when they picked up and dropped off my car. read more

Pep Boys - Tires Near Me - Hackensack, New Jersey

My car was towed here after breaking down on the NJ Turnpike. They wanted to take advantage of someone in a vulnerable position and said i needed $1,300 in repairs. I refused and got my car towed to my hometown mechanic who realized I only needed one repair at a fraction of the cost. This shop is predatory! Beware of coming here and avoid it at all costs! read more

Tire services only now, the store is closed off and even though you can see inventory between the cardboard in the slots, it's only tires. They have a lot of cars out front, though, strong demand. There's a sign saying buy three and get one tire free... Unsure if that deal is still in place. Had to go elsewhere to get my car supply parts. read more

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This is how I got my car back after few hours for tire replacement. They made a mess in my car. When I called, they said come in they will clean it right away but I've being waiting for half an hour. And they asked me when I can drop off the car to get the mess they made cleaned. They said they are busy so I asked to give me the product that will remove the dirts and they refused to. And I am still waiting. read more

Pep Boys - Tires Near Me - Hackensack, New Jersey

On Friday I went to the pep boys' shop in Hackensack to have my driver side front tire look at because it was losing air. I went after work at 5 pm, the service man got my car in the bay around 6 pm he came back with picture of the tires with a piece of the back of the tire rubber missing around the rim. he told me they could not be fix and i needed new tires. I told him to replace them. i left it was almost 8 pm. the next morning i got up for work and my tire was flat. they had change both tires on my passage side of the car. I got out of work on Saturday after 6 pm so i went to the shop on Sunday. I shop manger i told him what happen, and he took the car in and then told me that he can fix the tire and charge me $26. So the tire I ask to fix on Friday did not need to be replace and they got me to buy 2 tires i did not need to buy. they could have fix the tire did not and it was flat on Saturday. Call customer service and they never got back to me It been 3 weeks and only thing I got was a AI response they don't care all they want to to cheat you out of money read more

Dropped off car paid in advance for four tires they were ordered first, no show next day. Scheduled appointment - and dropped the car off at 345 p.m. pulled up at 6 p.m. The car was not even worked on. We had scheduled an appointment and asked to bring it early, but they didn't honor the agreement. They didn't even know where my car was. !! read more

I come here, because of two things: friendly staff that are very helpful and knowledgable & competitive pricing. Tip: They have coupons for all your repair needs or purchases, make sure to ask! read more

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I had a nail in my front tire , it was a Sunday pep boys was one of only tire places open on holiday weekend I said I just have nail in my tire that needs to be plugged. The service man took all my info then said he needed someone to check it to make sure it can be fixed 5 minutes later he came back and said it can't be repaired because it was to the left of center of tire. He said he can get me the two front tires and alignment for around 700 dollars. I said no thanks I'll look elsewhere Tuesday when my mechanic was open I went there . He pulled nail out, plugged it , done in 10 minutes. He says 10 dollars !!! All done !! Just be careful going to pep boys ! read more

I previously gave Pep Boys a 5 star review for a tire repair and they truly were outstanding. When I needed 4 new tires I went back expecting the same great service. In the end I was very unhappy. I did not qualify for a rebate I was promised I would get. After the tires were installed I noticed identical scratches on all 4 rims. They swore up and down they did not cause the scratches, but then proceeded to take an hour of time to try and remove the scratches with a buffing wheel and compound. I will never go back to Pep Boys and I would never recommend them to anyone. Be careful and proceed with caution if having them mount tires on your wheels. read more

Just like many other reviewers, I've received the same scam service. I went into pepboys for new brakes and tires. My car was running great before taking in my car to this location. After getting my car serviced, my car would shake in highway speeds. I took my car back to pep boys and was told I needed new struts(just like many other reviewers coincidentally hmm..) believing their "expert" advice, I went ahead and request they replace my struts. Took my car back on the highway next day and not only does my car still shake, I started having issues keeping the car straight. I take my car back again and they try to balance the wheels again followed by "you're rims is probably bent" as a reason for the car shaking. (Even though I was told the new struts will solve the shaking). Hoping them rebalancing my tires will solve the shaking, I took my car back on the highway. Car is still shaking. I take my car back again to pepboys and and now I am being told my axel many be bent along with a need of replacing my differentials and asking for another 1.5k to do the work. I've spent more than 4k on new tires, struts, brakes and in return they ruined my car, sent me on my way in an unsafe vehicle they incorrectly serviced, and are recommending I give them more money without a guarantee that it will solve the issue. Thanks pep boys for breaking my car and scamming while putting my family and I in danger having to drive the car at its current state. If you are looking for reliability, accountability, fair pricing , and honest environment, this is definitely not the place for you. read more

Good store for tires , absolutely horrible at anything else , they over priced both labor and parts , I had to return my car 3 times for the same problem then they said the part was defective , my question is why are u selling the public cheap defective parts and charging full price never going there again and for anyone looking for quality work put this company at the bottom of the list save time and money , don't go there period. read more

What a mistake. Thought I'd get a decent deal on 4 tires (with a buy 3 get the 4th free promotion). I should've known better. 2 hours later my car is still on the lift, without tires. A waste of time (therefore $) considering Hudson Tire down the street would've had me in and out in an hour, tops. My head's about to explode. And don't get me started on all the extra work they pitched; I can say "no thanks" with the best of 'em, but this was just insulting. AND AFTERWARD, reviewing the 6-page legal size printout of my receipt, I discover THEY OVERCHARGED ME $50 for a "road hazard warranty" I specifically verbally declined. So there's THAT. Avoid if you can. read more

My first experience with Pep Boys and definitely my last. I needed a routine oil change. I made an appointment using their website for 4:30pm. When I arrived I wasn't sure what to do so my boyfriend went inside to ask. They told him just park and give them the keys. No specific spot or area to just park and they said they got it. Funny cause they didn't know the color or license plate of my vehicle but I assume they just walk around the lot aimlessly pressing the cars panic button. I was given a link to follow my vehicles status when I made the appt. And it was in the "appointment confirmed"phase the entire time I was there. When we asked if they knew which car was mine in the lot we were told "Ive been doing this for a long time I think we know" with a chuckle. At 5:15 we asked one of the many guys standing behind the counter if they were gonna be taking my vehicle, still parked in the same spot in lot. He went inside the other room to check I presume but can't confirm. He came back and said "your car is next to go in". What color is your car? We went back to waiting. At 6:15 I checked the link and still no change and my car still outside in the same spot. We asked for the keys and left at 6:30. 2 hours after supposed appt time. I get it there's delays throughout the day that could push back appt times but there was no communication on there end that would ease the confusion of the customer. It was like pulling teeth to get anything from them. Customer Service didn't seem a high priority in that place. I'll take my business somewhere that can respect my time as much as I respect theirs. read more

Consistently poor customer service. Significantly Understaffed. No one acknowledges customers presence. If you call, you get placed on long holds. This place suffers from consistent long wait times. Its in desperate need of better management and staffing. Decent warranty on their tires though which is somewhat redeeming. One time I took the car in and told them the front passenger tire had a flat. They called back and said everything looks good to go....bc the BACK tires look great. Didn't even look at the front. 5 hours later they found the flat. And fixed. I usually take the car in KNOWING I'm not getting it back soon. read more

Pep Boys - Tires Near Me - Hackensack, New Jersey

Worst place to take your car!!!!!!!! AVOID AT ALL COSTS!!! Have brought my car here several times, and nothing was ever fixed properly. Most recently, got 4 new tires on with an alignment and an oil change. And just went to a different shop for brakes, and they showed me that my oil was not even close to full, and the alignment was way off. Bunch of scam artists here that know absolutely nothing about cars. Will take public transportation before I brought my car here to get fixed again. Disgraceful. read more

The worst service. I had an appointment 8:00am and i take a break from work to fix the car. I got here 7:55am. I was the first customer got in the store. They pull in another car into the aliment section before me. When i talk to them , like i am the first one here ..... they doesn't care. they start to work in the car after 50 min waiting here and They doesn't respect the appointments read more

I would give zero if allowed. Made an appointment for 3:30 oil change and tire rotation. Waited an hour and went out side to notice my truck hasn't moved. 4:45 Anthony came to me with the keys and said they couldn't do it no bays were open. Complete waste of time. read more

"Great Service For a Chain Auto Place!" A short time ago, I found myself (once again) performing my own DIY maintenance on my sedan. I have grown to be proficient in a few basic services on my car, such as replacing suspension, brakes, oil changes, gasket seals, plugs, ignition coils, etc. However, during this particular occasion, while changing out the rear shocks on the car, an OEM bolt snapped in the trunk. I brought my car over to Pep Boys #300 at 65 Court St in Hackensack, NJ where Paul Fernandez assisted me with all concerns. I brought my new shocks with me, and Paul's service team repaired the broken shock mount bolt as well as installed the parts that I provided for a decent price. Paul made a customer out of me with the help to my car's suspension, and, soon after, I brought my sedan back to install the AC Delco Performance front rotors and brake pads that I purchased online. As a newly recognized Pep Boys Rewards member, and with discount coupons in-hand, I saved a huge amount of money! I'm ready to start coming in for full-synthetic oil changes, especially since I receive discounts in the mail now... My only criticism are (1) I had to remind the shop to re-balance one of my tires, and when I came in for the pickup it hadn't been done; (2) and, I asked for a service estimate to repair my exhaust system, and that wasn't done before the technician went home for the night. Positives? * Service * Price * Nighttime Hours * Discounts Negatives? * Brand Selection What advice would you give to someone who wants to do business with this company? Come in whenever Paul is working. This guy will take care of you! Would you recommend a customer to use this location for anything? This particular store is in Hackensack, NJ and it gets busy. It's a good idea to call first and speak with Paul about turnaround time for your particular job. Most times, I have been called the same day/night for pickup. read more

Well at least they had free coffee. Took them 45 minutes longer than they originally said which made me late to work. read more

Pep Boys - Tires Near Me - Hackensack, New Jersey

I spent about $70 to have new windshield wipers put on my car, when I moved to this area, about 2 years ago. I love Rain-X, so I got that brand. The people at Pep Boys said they were going to use wipers that fit to my car, a 2013 Nissan Sentra. They do not fit. They do not hug the windsheild like they should. They just smear. I never got back to a Pep Boys to get them fixed/replaced, so that is on me. But a friend just told me I could go to Valvoline and get new wipers for $20. So F$%# Pep Boys Hackensack. I will never go to a Pep Boys again. Also, I hate to say this, but my friend said "They saw you coming" as in, "Women can't go to a car place without a man. Because they will pull the wool over your eyes." Maybe he's right. And that shit stinks. read more

This place used to be respectable. Back in the day, it had the highest rating in the area. I'm not sure if after they remodeled they went under new management but it is not the same. I've read reviews that talked about super high pricing and how messed up this place was but I paid no mind because I thought, hey, I've only had great experiences there in the past, let me just check it out. I went there and told them I wanted them to check my brakes and belt and my trunk lock. They came back with an almost 4K estimate to fix my car. I WAS SHOCKED. According to them, my car needed shocks, struts, a belt, an alignment, new sensors, and the list goes on. I spoke to my fiancé on the phone and he reminded me that the breaks didn't need to be replaced (they were replaced not too long ago) but just needed to be bled out. I had also purchased a new belt two months ago. In any case, I took my car back and drove off in a car that according to what they were saying-- shouldn't even be drivable down the block. Long story short, I took it to a family friend and he was like, there are no problems with this car aside from the belt. The belt is the issue because it is not fitting properly. Nothing wrong with the brakes, structs, shocks, no alignment because the car didn't need any of that. In all, this place is bugging out. Also, the other mechanic was able to fix my trunk lock and charged me a fair price. Whereas, according to the attendant at pep boys, the mechanic requested 3 hours of labor to fix the lock. They are dishonest and the more their mechanics try to take advantage of their customers, the harder it is going to be to pay for their remodeled facility. read more

I brought in my car at the start of the day, 7:30 to get a simple headlight fixed. On the website it said it would be ready in an hour. I had a work appointment I couldn't be late to, but it said an hour and believed it. 50 minutes in someone finally came by to show me the headlight bulbs that needed fixing. Ok a bit late but I thought they would get to it right away. Another half hour goes by and nothing ready or even worked on. I asked what's up and they were not paying much attention. Finally an hour and forty minutes in it was ready but it messed up my day. They have no attention to customer service. Very unhappy with the service. read more

Happy with the quick, 20 minute service, but unhappy with the $80 charge with tax for synthetic oil. They did not rotate my tires even though it says its complimentary with the $80 oil change. After referring back to the website that states it is included, I called them and the guy said that in order for them to do the tire rotation that is included, I had to request that. He should have given me that option in the first place if it comes with it. It sounds as if they just thought I would forget about it and there would be less work for them. He then said that he did not have time to do it the day I got it done and now I have to come in yet again. This place is not worth the money considering other places close by are $30 cheaper. I will be doing business with AAMCO that just opened in Hackensack from now on. read more

I brought my car in for service and was told my engine mounts needed replacement and there was possibly a problem with the CV joint. I had them replace the engine mounts and the left front axle. This cost over 2k. Once that was done the car drove better but still had a clicking sound when turning. After approximately 150 miles I returned the car because it got much worse. They claim the CV joint has now fluid and that my transmission is damaged. They are a horrible shop. Do not bring your car there. I am following this with a BBB. Org complaint. Save yourself. Stay away. read more

I found the manger at the service department to be a very rude and arrogant person I am someone who drives a Wheelchair van and need to Use the handicapped parking he has been warned before that the Disabled parking does not mean it can be used by his service guys. I saw 2 cars that where being used by his service department when I told him he threaten me by getting very close and yelling at me who is in a Wheelchair I had to call 911. If you respect disabled people then do not shop at this Pep Boys read more

Pep Boys - Tires Near Me - Hackensack, New Jersey

Came in for a routine oil change. I was told it would be 1 to 1.5 hour wait. It took nearly 3 hours. If I was told this time when I walked in I would have never agreed to wait.. the staff doesn't pay any attention to you while you are standing right in front of their desk to ask a question. I'll be looking for a new place. read more

Terrible customer service, I had to wait 10 minutes in line while the employee talked to a lady about her life and cooking. I left and did not buy anything, I will not return, nobody put customer service on the line. Luckily on the side I found everything I was looking for, in the business of the competition. read more

Dont even go to these place just for oil change, i did as walk in customer and Mr hugo said will take just an hour, i agreed to wait, but that hour change to a 4 hours waiting just for a oil change. When i asked him why was taking so long he literally said for me to make an appointment and come another day if i dont want to wait anymore. read more

Came for oil service, brake fluid change and tire rotation. Even though tire rotation is part of oil service I asked for it because I wanted to make sure it was done. Work wasn't done that I paid for, was lied to repeatedly by tech, 2 service writers, service manager and even some guy on the website chat. Stopped going to PepBoys years ago because of this type of poor service. Regret coming again and to the worst rated PepBoys in the area. If you're reading this ask yourself this... Do you really want to bring an expensive machine that can cause you or your loved ones a lot of harm to a place where people repeatedly lie and have so many bad reviews that all sound the same? A woman I spoke with on their 1-800 number understood how brakes work better than the guy who actually worked on my brakes! Tech working on my car didn't seem to know what he was doing and was taking parts off the car that weren't necessary to do the work that was requested. Tried to tell him he didn't need to but he insisted he did. Eventually someone else working there told him the way to do it. I never saw work done on my rear wheels. So obviously brake fluid wasn't flushed from there and the tires weren't rotated. Service writer tells me to come inside and pay, work is done. I tell him I don't think tires were rotated or brake fluid flushed. He insists they were. I can also see tires weren't rotated because of the amount of brake dust on my front wheels. He gets the tech to lift the car back up and rotate the tires, insists brake fluid was flushed. He leaves, still waiting for my car, I ask another service writer if they need to remove the rear wheels to do a brake fluid flush. He doesn't answer the question but insists the work was done without even going in to ask. Get keys from tech and I ask one last time if he did the brake fluid since I never saw him flush rear brakes. He told me he didn't have to flush the back, only the front because that's where the master cylinder is. So this guy obviously shouldn't be working on people's brakes if he doesn't know how they work. Go to pepboys.com chat where some representative tries to tell me that if I have a 2-wheel drive car they might not need the bleed the rear brakes. ??? Eventually call the 1800 number and make a complaint. Service manager from the store calls me later that day and tells me he watched the video and the rear brakes were bled. He said some other things that made it clear he didn't watch the video or even pull up the work order and was clearly lying to me. I tell him I'd like to see the video because the tech told me he didn't bleed the rear brakes. He tells me he'll call me back. Eventually I get a call apologizing for the "mix up" and I'll get a refund for the brake service which I did get. Did the tech working on my car do anything else wrong? Did he replace all the o-rings on the oil filter? Replace the crush washer? Torque everything down properly? Close the bleeder valves he said he did use so I don't lose brake fluid? Too many things can go wrong on the road and having a properly maintained car helps reduce the risks. I'd say it's a shame that PepBoys allows this type of behavior at one of their stores for so long but based on other issues at other locations this isn't an isolated location where this happens. read more

Shopped around for an oil change... and decided go to pep boys as they were offering $20 off synthetic oil service andid been very happy with their location on route 17. Since I always do high mileage which can get costly i thought this was ideal. I work an hour away so I went ahead and SCHEDULED my service to avoid long wait time-it was a friday. After driving for an hour in the rain, i get there to learn my appt can't be kept and id have to wait 45 minutes just to be brought in!! So I'm back to valvoline who NEVER disappoint and max you'll ever wait is 20 minutes... with a smile and open to questions. What a crappy spot! read more

They were extremely helpful and took care of me right away! I highly recommend this establishment.