I took my 2018 Outback into Ramsey Subaru's service department two weeks ago at the urging of my trusted local mechanic, because the dashboard tire light was on and wouldn't go off, even after replacing all four tires. The service representative told me the problem was a module that controlled the four sensors for the tire, so he replaced the module, and then, I got the By The Way Routine: "We did a total check of your car, (even though I didn't ask for it), took pictures, and found that all these things need to be done (he gave me a long list), including pulling the engine to fix a minor oil leak. That's about a $4400 repair. You've got 131,000 miles on the car, so maybe it would be better just to trade it in." Those were more or less his words. To their credit, everybody at the Ramsey service facility is polite and efficient. Read on. Skeptical. I took the report and photos to my mechanic and he said, "No big deal. That's just a valve cover gasket repair. The rest of those issues don't have to be done right now." So, with the module supposedly fixed, I drove out of the service center, and within three minutes, the tire light came on again. I called the service guy back and we made another appointment. The issue was actually the four sensors that monitor the tires, which they didn't see the first time, despite me suggesting they check the sensors. So much for their factory trained technicians. To their credit, Ramsey Subaru replaced those free of charge today, which was appropriate, considering I shelled out almost $400 to have the problem fixed correctly the first time. That seems to have solved the problem. I hope. Of course, let's not forget to mention that they inconvenienced me by making me go back to the dealership a second time. Everybody's time is valuable. The bottom line is, Ramsey Subaru, as well as Wayne Subaru, and World Subaru of Newton, NJ, are all guilty of trying to turn a small problem into a big one. All three have tried to con me into unnecessary repairs on multiple occasions, for minor problems that were easily repaired by my local mechanic, at a much lower cost than what I was told by these three dishonest dealerships. The other con job was to try and get me to trade in my car, which I have no intention of doing. I get letters, postcards, and now, text messages from all three dealers practically begging me to trade up to a new Subaru. I wasn't born yesterday, folks. I've been driving Subarus since the 1990s. Take care of them, and they'll practically run forever. I'm not blaming the young man who took care of me at Ramsey Subaru. I'm sure he is instructed to suggestively sell expensive repairs and trade-ups from his superiors. The point is, it's dishonest. Having bought four cars from Ramsey Subaru, I expect better. I don't want to be conned, and neither does anyone else. My advice is, think twice before dealing with Ramsey Subaru's repair service, or the other two dealerships mentioned. Don't let yourself be conned into anything! Get a second opinion from a mechanic you trust before agreeing to let any Subaru dealer repair your car. read more

I used to love taking the drive over to this service center pre-pandemic. They were pricier than others, but were big, spacious, clean (and even have a little playground for my young toddler at the time) and had the friendliest and most knowledgeable staff. Since the pandemic, however, my goodness...every visit has been worse than the last. I receive bad information, get eye-rolls when I press them for more details ("I really don't get why you're so confused" are not words one should ever hear from customer-facing people) and for my past 3 visits have left feeling either frustrated or swindled. If you have to come here, ask as many questions as you possibly can, and do your research so you don't have to make costly visits back-and-forth to an autobody or pay for services you don't need. Better yet, find a different service provider you trust and avoid this place if you can. read more

They used to provide great service and a fair price. The last two time I went in they recommended work that I didn't need. They said my control arm bushings were starting to go and that my brake rotors (with 6000 miles on them that I bought from their parts dept) were rusty and needed replacing. I am a retired ASE certified mechanic and almost fell for the bushings (they do go on Subarus) but I knew the brakes were fine because I had just done them. I took my car to a buddy's shop and low and behold the bushings were fine.....two tears later and they're still not "starting to go". They have become (maybe always were) crooks. read more

My first Subaru and my first service visit. David Melendez was able to tell I needed some guidance as a first timer and he walked me through the entire process. They even washed my car !! Floor mats, too! Ramsey Subaru is proving to be the best experience I've ever had with a car dealership. read more

In November 2018, I brought in my wrx that I bought new for a transmission issue, as first gear randomly pops out of gear. The initial work was covered under warranty, but the problem persisted even after they said they "fixed" it. It kept occurring, even though the dealership assured me it wasn't. Brought the car back less than 7k miles later for the SAME issue they "fixed". This time I actually managed to recreate the issue right in front of the service advisor John Kane at Ramsey Subaru. Now they have to fix it right? Leave the dealership with their word they will take care of it for me. Now the next day, after they've already said they will take care of it, John called me to explain I'm likely at fault for abusing the car. He explained that this will mean if they take out the transmission and see signs of abuse the whole job will be out of pocket. Which means they could just open it up. "See the abuse", and then make me fork up over $700 just to reassemble the transmission. It seemed as if they were trying to threaten me with a huge service bill to scare me away so they won't have to honor the warranty as they suspect "abuse" on my part. Service advisor won't get back to me regarding my car which is in their possession. I have reached out to Subaru of America to hopefully resolve this situation, but it seems the dealership is avoiding them as well . Very disappointed with the service and The service advisor has gotten back to me and now claims that the car was "abused". It's very disappointing that I brought in the car for the same issue that they couldn't fix the FIRST time correctly and they try to blame me. I thought I was just dropping my car off to get fixed a transmission issue that they had "fixed" already, but now I'm being hit with a LARGE, unexpected bill. As a long time fan of Subaru, I am very disappointed by how Subaru and Ramsey Subaru treats their customers. I should've learned the first time they couldn't fix the issue. Would never recommend this place to anyone. read more

They are very nice and the waiting area is very clean and comfortable which is a good thing because you will need it, unless you scheduled an appointment and a loaner car. It just doesn't seem possible to go and get a oil change and tire rotation in under 2 hours. Even if you have an appointment. My cat is pretty new and I would have preferred to have had it serviced by the dealer but I just can't wait around for 2 hours for an oil change. It's extremely frustrating. read more

Early Saturday morning express oil change tire rotation and wash... This is the second oil change on this vehicle staff has been very friendly and very accommodating... This service area is clean and has multiple TVs and complimentary snacks and drinks... read more

Let's be honest. No one likes taking the car in for service. There are so many other better things that we can do with our time. However, a service center like what Ramsey Subaru has put together here definitely does help make the entire process more tolerable. 1. Free wifi, because you still gotta get stuff done when you're waiting on the car. 2. Nice comfy chairs with TVs to help kill the time. 3. Complimentary water, coffee, and snacks. 4. Kids playroom. 5. Decent amount of power outlets available to recharge those mobile electronics. 6. Express lane versus full service lane to make processing quicker. 7. Free wash with service. Have been taking my car here for the last two years now, and will likely continue for many years to come. Glad they have a facility like this. read more

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I I went here with an ABS/hill assist/vehicle dynamics light on. They diagnosed the problem in about an hour. Fixed the problem it was all covered under warranty. Comfortable waiting room with TV WiFi snacks etc. They offered a complimentary wash that I agreed to. NEVER AGAIN! There was money missing from my car, it wasn't a large amount but that shouldn't matter. I called and was told the manager would get back to me. He did and claimed he checked the vacuum to see if it was vacuumed up accidentally. He told me he found nothing and he didn't know what else to do but apologize. BOTTOM LINE IS THERE WAS SOMETHING MISSING FROM MY CAR. I AM ABSOLUTELY DISGUSTED. Although the service was good I will be taking my car to a different Subaru service station in the future,somewhere where things won't go missing from my car. This is completely unacceptable!!!! read more

This review is late. Last week I took my brand soanking new Crosstrek into the Service Center to get the Rockford Fosgate audio upgrade installed. Howie greeted me at the service desk and provided an estimate of how long I'd have to wait. I went to breakfast and came back to find my car was almost done. They were able to get to my car quicker than anticipated. Howie was very informative and friendly about the process. Everything he told me was up front and on point. The waiting area is clean, spacious and super nice. It is clear that Ramsey Subaru out some money into making sure their customers are comfortable. All in all, of every service center I have dealt with, Ramsey Subaru is tops. Plus my music sounds TERRIFIC! read more

I came in on a Saturday morning to service my Subaru for tire pressure. There were no appointments available until Monday, so I came in for "express service". Let's just say, express was the furthest thing from what I experienced. I was there for MORE than 2 hours and was refused a loaner vehicle when requesting for one. It felt like no one wanted to help me. It was like I was inconveniencing anyone I spoke to when I had questions because no one really cared to actually explain anything to me along the way, nor set any expectations. I believe the persons name that I was helped by was "Max". He was extremely pushy and I felt as though he was talking to me as if I was idiot ( in a bad way ). He continued on and on about the tire tread although I just got an oil change 30 days ago and my tire tread was the same and no one was pushing new tires on me. I agreed to change the front 2 tires, as one of them could not be repaired at all. The prices were absolutely egregious. After thinking about it, I realize that he didn't explain anything else to me. I went inside and asked about warranty's and another gentle man told me there is no warranty on tires. ( he seemed annoyed because he was in the middle of eating his breakfast sandwich). So I asked to cancel my service. I proceeded to ask about the "Tire Road Hazard Program" and I was told that I only qualify for that program if I buy all 4 tires (wrong information). I reluctantly continued with getting my car serviced but I would NEVER RECOMMEND this service center to ANY of my friends and family. absolutely terrible customer service. Uncaring. Pushy. No sense of urgency. Unknowledgeable about products and services. read more

I gave the Ramsey Subaru Service Manager two days to respond to this complaint before I posted this Negative review. Even a quick response that they were looking into it or that they disagree because of a good reason would have been appropriate and I wouldn't have been so unhappy! Communication is KEY! I used Ramsey Subaru service because preventative maintenance is the best way to pay less in the long run and avoid big service bills. I brought my Subaru into Ramsey Subaru for an oil change that included a Multi-Point Inspection. I was told by the guy who brought my car around(not the desk person) that everything was OK till next service when I may need to have my breaks resurfaced at the next scheduled service. A month went by and my next service was still 2000 miles off and/or two months off from now. I was concerned about the breaks because my wife was going to take a long trip with the car so I brought my Subaru in to have them checked. It turned out that it cost me much more than I expected because the rotors had ruined the pads. I was just there a month ago and had a oil change and Multi-Point Inspection. What is the purpose of a Multi-Point Inspection if they don't recommend proper service on a car with 55,000 miles with worn breaks!!!. SO, just beware they will come out and tell you that you need a new cabin air filter, new windshield wipers, but they happened to miss that I needed my breaks repaired before it costs me DOUBLE!!!! read more

Ramsey Subaru has taken great care of both of my Outbacks from 2014 to now in 2022. Their charges are very fair and service is second to none. Ten years ago I tried other maintenance shops but none were as knowledgeable and efficient as Ramsey Subaru. Their mechanics and service people are the best I've found in all of North Jersey. read more

Purchased my 2017 Impreza in January 2017. Since then it has been in service 6 times for the same problem, faulty driver side lock. Each time I bring my car in for service, the attendants act like they never heard of my problem. Each time they say that they fixed the problem, well the problem is not going away and has in fact worsened. read more

Went on a Saturday for service. Very professional and friendly. Would not hesitate to go back

Terrible phone service... have to listen to advertisements... never able to get thought without several calls

I took my car in for routine service. Car was working like a dream. I love my Subaru. Told I needed brakes (worn down to 2 and 2.5) I agreed to do the one that absolutely needed it because in addition the the almost $200 service charge the brakes were $300!! Brakes squealing all the way home. Ok I'm told this is normal. I schedule a return appointment but I'm told I should drive it for a bit to let them settle in. I'm barely driving because of everything being shut down. I decide to wait. Two 40 minute drives later and car is worse. I now have a loud whirring noise and brakes are squealing constantly with a noise like ball bearings rolling in there. I didn't even call I scheduled a new appointment online. I go in AFTER I record the noises. I let Christopher hear it. He comes in later and asks me to email him the noise. Comes in a bit later and says it's because I didn't get the other brakes done!!! Are you kidding me? You screw up my car with 1 set and you are trying to sell me another set? You take my smooth and great working car and return it a mess and want me to spend even more money? Absolutely not. Then I look at my receipt and now they say my remaining brakes are at 3!!! Hmmm... 2 weeks ago they were less! Last year after blowing out a tire on NJT by hitting an object on the highway, I took the tire to repair or replace. Ramsey Subaru tried to convince me I needed 4 new tires!!! My car had 25,000 miles on it and they were trying to convince me my tread was totally worn out. I refused and took it to a tire place. They informed me my tires were in great shape. I replaced the 1 tire. I've been going to this Subaru for almost 8 years. My first Subaru was a lease and returned to them after financing my second car with them. I bought the same model and have always taken my Subaru toThey must have a new service manager or sales guidelines in place because the first time around I had a great experience with them. This time it's been a nightmare. With the world in turmoil, why would they try and take advantage of a consumer and loyal customer. I am now going to research another place so I can have my car fixed. I'm still paying on this car and to have to drive an almost new car that makes all this noise like it's a broken down old car, is unacceptable. I love my Subaru. In this instance, Subaru called me directly. They had me bring my car in, replaced the brakes, made other adjustments and my car ran great. Of course I ran out of windshield washer fluid with a week but if all they forgot to top off was that fluid, I guess I'm good. 11/28/2020 UPDATE EMERGENCY SITUATION and I have to return for service. Car stalled night before on the highway. Kept choking and stalling all the way home. Tried calling, left message. Also tried scheduling appointment online, no more online appointments due to COVID. I went to service shop the next morning before they opened and praying for minimal traffic at that hour and that I would make it there without getting stuck on road. Very long story short, they couldn't help me that day which is understandable. It's a Saturday, I have no appointment, and they don't do diagnostics on a Saturday. What makes this a 1 Star and if possible I would make it a 0, is James' attitude. He says since I didn't have a reservation, he couldn't give me a loaner. I asked about another repair shop nearby. He said I was welcome to go anywhere I wanted. I'm like I am afraid to drive this car! He shrugged and said he told me I could leave the car. But how do I get home? Another shrug. He wouldn't give me names or numbers OR even provide me with a local car rental place that could get me a car even if I paid out of my own pocket! He really shouldn't be in customer service. I called another Subaru dealer and they had me come right over. They were pretty far (Parsippany Hills and I was in Mahwah). Called Wayne Subaru who also told me to come. BOTH of them were concerned for my safety and were able to help me without an appointment and offered me a loaner and I hadn't been their customer. They renewed my faith in Subaru itself. But not in Ramsey Subaru service locates at 27 McKee Drive in Mahwah, NJ. read more

Drove up and greeted by very professional and friendly staff. My service agent listened and carefully made recommendations throughout the process of carrying out my service. Everything across the board was comfortable and I have genuine faith in all decisions. Just heard my car is being washed. How great is that?! Finishing my review prior to paying as I have great confidence they will accept my dollars just as I am happy to pass them along. Will definitely be back for my next oil change. read more

Ramsey Subaru - Auto Repair Near Me - Mahwah, New Jersey

My experience with Ramsey Subaru Service was seamless and excellent. My vehicle was pulling hard to one side, and I contacted Alex at Ramsey Subaru dealership who referred me to Al Cisneros at Ramsey Subaru Service. A service appointment was promptly made. Al and Jose Pujol, Customer Satisfaction Manager, made sure that I get the issue fixed as soon as possible. It was diagnosed that the pulling phenomenon was due to a defective tire. The whole process was SEAMLESS, from appointment and loaner car arrangement to diagnosis and tire warranty claim. Jose and Al kept me posted on the progress and made sure the wheel alignment was correct before letting me drive off. Everybody at the service center was friendly and helpful. They also helped me with the installation of my winter-set. I couldn't ask for better service! read more

I had an appointment because the Starlink app was not functioning and therefore I could not access the applications such as Magellan navigation, Yelp, etc in my 2018 Crosstrek. The service advisor was impatient, rude, and condescending. He said he had no idea what I was talking about and had never seen these apps. He concluded my phone was to blame even though 2 weeks prior it was working at the Liberty Subaru Service Center. I knew the Starlink app had to be updated but we never got that far. I felt that he was just anxious to end my service visit. PS My phone was not the issue, the app had to be updated, which my son completed for me....so now the applications work due to the efforts of my son NOT the service advisor. I suggest this service advisor educate himself regarding Subaru technology. I will not return to that service center. read more

I went with my 78 year old mom for a regular service on her one year old Subaru. The service tech Robert S. was phenomenal. He helped my mom with syncing her phone to the car and walked her through the process slowly and precisely. He was knowledgeable, patient and respectful. A real gentleman. Thank you Robert. read more

Took my car here today for and "Express" oil change. It took them an hour and 45 min to change the oil, and wash my car. Not what I was expecting. read more

Just left Ramsey Subaru for our routine maintenance. This is an excellent facility. Very organized, great staff, and fantastic service. Luis was especially helpful. We got a loaner vehicle so we could get lunch during the service. Only needed to show proof of insurance. A very easy process. Grabbed a latte from the machine on the way out. The waiting area was very spacious, clean and comfortable. The whole experience was great! Highly recommend it to everyone. read more

I dropped my vehicle off on  June 19th for recall work  For my 2013 Subaru BRZ valve Spring recall.  They were informed about the after market modifications to the vehicle which include headers exhaust and ECM.  Numerous times I confirmed this was for the recall and not a warranty fix as recommended by Subaru corporate.  Upon calling numerous times  For status updates of the vehicle since nobody was communicating with me I found out that they would not assess the recall without a tear down. Excellent money for they attempted to charge me $1300 for the terror down which Subaru of America covered. After that I was informed that the warranty was voided and they would no longer repair my vehicle under the Recall.  At that point I stated reassemble my vehicle in its current state and I will have a flatbed pick it up when I returned from vacation.  Yesterday on July 15th I called the dealership to ask if the vehicle was ready for pick up and was told that the vehicle was indeed ready to be picked up.  Upon arriving at the Ramsay service center I took pictures and videos of the state in which my car was left. Which will be attached to multiple emails.  As you can see from the photos my engine is completely dismantled and carelessly thrown in the vehicle with  zero discretion for the interior of the car.  There are personal belongings in the vehicle that are now destroyed due to the negligence of the technician James who is working on the vehicle.  In the documentation I was given it States that the parts were going to be boxed up for the customer which I never agreed to and also States that I denied repairs which I never did I was never sent an invoice were discussed a price or course of action to fix the vehicle outside the recall. read more

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We purchased our used Subaru at the Ramsey Subaru dealership and assumed our car would be well cared for at Ramsey Subaru Service Center. Based on numerous visits, hours of waiting, paying for work not done, hostile customer service, and ultimately, putting our lives and welfare at stake due to their improper work - we suggest you consider another service center. It's astonishing to learn that we're not the only Subaru owners who experienced the same thing. If you care for your family go elsewhere. read more

Stay away from them. Much better Subaru service dealers around. They are incompetent and never once did I have a problem with a dealer service until I went there. Again- stay away. Have had Subaru's for over 20 years - much experience with repairs - never a problem - until Ramsey Service. Stay away. read more

This was my second time going to the service center and I have to say the manager definitely cares about his customers. He is very professional and polite! Long commute for me but will definitely be coming back! read more

I'm a returning customer and Alex and the Ramsey Subaru team didn't disappoint. Alex was quick and candid with my trade-in and lease pricing. As always, Chris Fuchs is full of information and gave a great tour of my new car. In total, we probably spent less than an hour with them. Thank you guys for my car buying experience a pleasant one. Just to add, their newly built and spotless facility is by far exceeding all of their competitors. Highly recommend Ramsey Subaru. read more

They did not explain the charges before they completed service on my car. I brought in my leased car regarding a tire sensor issue. It turned out that the issue was actually a nail. I did not agree to the cost to replace tire and said I would simply pick my car up. When I arrived they said it was sixty five dollars (to put on a donut) because my car was out of warranty due to mileage. They proceeded to talk at me and tell me that I should have known there was a charge and that I should have gotten an extended warranty, basically that it is not their problem. I spoke to the manager John and received that same arrogant attitude which left no room for us to discuss a compromise that would make both parties happy. I was not trying to get the price reduced to zero, BUT SIXTY FIVE dollars to put a donut on a car is RIDICULOUS. I truly did not like being talked down to and would not return to this service center for any reason. read more

Got an excellent deal on a forester from this suburu service stations sales dealer, so thumbs up to their sales as well, a/c stopped working with 15,000 miles, I've dealt with dealership service centers before and they all gave me that "we just want to do the minimum to get you to leave us alone" vibe. Ramsey Suburu service is the standard that every dealer repair service should be made to follow, seamless appointment, friendly people, state of the art, clean, and huge service area. They gave no hassle that my warranty was several months expired(always the way). They Replaced the parts needed, changed out some O-rings and refilled the refrigerant, easily mid to high hundreds, for the labor alone, more for the parts, for nothing, when they could have easily and legally told me I had to pay, Can't recommend Ramsey Suburu mahwah nj service center and dealership enough, best experience I've ever had buying a car and having it serviced. read more

Best service department I've ever been too. Great customer services. Beats all other Subaru service departments I've been to.

Esma was the greatest single service team member at a Subaru dealership I have ever encountered. I will surely be buying my next Subbie here(will be my fourth) read more

Went recently for a scheduled maintenance. As usual, I had a pleasant & satisfying experience, prompting me to post here. Al Cisneros in Service is a personable and kind gentleman, always going over and above to help make the customer feel special, comfortable & safe. He is honest and forthcoming with his vast knowledge of the Subaru vehicle. I would not consider going anywhere else for service on my Subaru. To be honest, the spectacular Service Dept.is the main reason I plan to continue driving only a Subaru.. read more

Quick service but even waiting isn't too bad in this service center. Coffee machine, waters, snacks, WiFi and TV. For me the only thing they're missing is the dog park! read more

A few weeks ago, I went to a mainstream Autobody shop to get my inspection done. When they told me I needed new rear brakes, totaling almost $400, I was worried I may be getting duped, so I decided to take my car back to Ramsey Subaru Service Center to see what they thought. I spared Luis the details of my last experience and told him I just thought I may need new brakes. He checked me in promptly and not even 2 hours later I had a VM. He thoroughly explained how my brakes were examined and that they were totally fine and would continue to be for a while! When I came to pick up my car, just before they were closing, I struggled connecting to my Bluetooth. Al was right there to help and couldn't be nicer! I am so amazed with how honest, attentive, patient and kind the crew here is. This is the only place I will ever take my car from now on! Thank you guys for the peace of mind and for re-establishing my faith that there are honest people out there. read more