I have a 2005 2.0L Jetta (old body model) and needed to replace my timing belt. I emailed and got a response the same day with an estimate from a gentleman named Ty.
I arrived the same week and was greeted by Ty -- he's very friendly and helpful. He gave me an estimate of approximately 4 hours to replace the timing belt, but completed the job in about 3 hours. They noticed my check engine light was on so they performed a OBD scan and found that the catalytic convertor was causing the engine light to turn on. Ty told me that the catalytic convertor should be under warranty and I should stop by the VW dealership to have them check it and replace it.
I took his advice and brought my car to Three County VW in Lyndhurst, NJ the very next morning. The experience was the complete opposite. I told them about the check engine light code and catalytic convertor code and they told me they would take a look at it. Four hours later, they finally spoke to me and recommended that I replace nearly $3,000 worth of stuff. The list was long and included coolant temperature sensor, cooling fan, thermostat, MAF sensor, etc. There was no mention of O2 sensor, and yet they told me that I needed to replace my timing belt that was just replaced the day before! I told him about the code that came up in the scan, but they wouldn't honor the warranty without eliminating the possibilities that the things on the list they said I needed to replace were causing the check engine light.
I was very frustrated at this point and I asked for my car back and drove away feeling like I wasted my day with 3County VW.
Before I even had the chance to email Ty at Autosport Performance for his recommendation, he took the initiative and reached out to me the following week asking about the catalytic convertor! I told him about my experience and he offered to call some "customer friendly" VW dealerships for me. This guy is amazing! Above and beyond what I expect out of any place. If you have a European car, I highly recommend this place. They seem to be very knowledgeable and are very friendly. read more