1. Advance Auto Parts

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Hackensack, NJ

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Advance Auto Parts

2.7 (9 reviews)
Closed • 7:30 am - 9:00 pm

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Sama C.

Small place in the middle of the suburbs. I even passed by, and didn't even notice it. Placed an online order that was made available very quickly. Went in and not more than a minute I was out. The staff member had already put my item aside. Very pleased by the diligence of this store.

17 min by the time I lost it and wrote the review Can't wait this long to get an answer
F P.

2 out of 4 are not doing their job A lot of mistakes on the orders If you call the store the wait on the phone is unacceptable.

THE WORSE CUSTOMER SERVICE EXPERIENCE IN THIS BUILDING

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6 months ago

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9 months ago

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2 years ago

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6 years ago

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3 years ago

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6 years ago

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AutoZone - Store front

AutoZone

(25 reviews)

PROS: This is usually my go-to auto store simply cause it's the closest one around. They have your…read morebasic stuff on inventory and a staff that's knowledgable about what you're looking for. A good amount of parking since it sits in a shopping center and very clean inside CONS: I've had countless encounters with the staff there where they just don't seem like they want to be there. Some are fine, but others give off an i don't care attitude OVERALL: As long as you keep to yourself and you know what you're looking for I suggest making a stop in here

Zero Customer Service & Unsafe Advice - Demand You Drive Without Brakes…read more Do not expect basic customer service or help from this AutoZone location on New Bridge Road. A year ago, I purchased "severe duty" brake pads with a lifetime warranty from this store. After only 10,000 miles, all four pads are completely worn down to nothing. When I called to verify my lifetime warranty via my phone number/account before arranging a ride, an employee named Steven became belligerent, aggressive, and hostile on the phone (9/24/26 5:43pm-5:55pm call) I explicitly explained to Steven that my truck currently has NO BRAKES, making it extremely dangerous and illegal to drive, and that I wanted to verify the warranty before taking the vehicle apart or making multiple trips. Instead of taking 30 seconds to look up my phone number in their database, Steven began yelling over me--repeatedly shouting "Listen to me! Listen, listen, listen, you have to come in, end of story!" Refusing to do a basic 30-second account lookup and essentially telling a customer to drive a heavy truck with failed brakes into their shop is not only ridiculously poor customer service--it is a massive safety hazard. Steven was combative, dismissive, and utterly useless. AutoZone lost a long-time customer today. Avoid this location if you expect professional service or staff who care about safety. Customer service roles require patience, basic problem-solving, and a respect for safety--none of which Steven displayed. Store management needs to seriously reconsider whether someone with this level of hostility and disregard for customer safety should be representing their brand or interacting with the public. An employee who aggressively refuses to perform a simple account lookup and tells a customer to drive a vehicle without functioning brakes is a liability. AutoZone management should evaluate whether Steven is suited for a customer-facing position, as this level of misconduct actively drives loyal customers away and damages the company's reputation.

Advance Auto Parts - autopartssupplies - Updated November 2026

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