1. Paragon Acura

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Woodside, NY

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Paragon Acura

2.7 (436 reviews)
Open • 9:00 am - 9:00 pm

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Screenshot of the vehicle listing online before going in person.
Jeremy T.

AVOID! - Honestly, I never write reviews for anything, but just had to write one for this specific dealership. My friends and I saw a, what-I-thought was a 'great' deal on their website, a 2021 TLX Acura "CERTIFIED" Pre-Owned @ $26K flat. We went in-person to check it out, Car looked great, sticker says Certified Pre-owned, everything checked out. A new salesperson (which I'm assuming), Muntasir, greeted us and offered to help and the first thing we asked was if this vehicle was certified and he said it is. Keep in mind on the Certified part. We walk in, talked some numbers, and I was actually going to give him the easiest deal of his life. After about 2 hours, I signed the papers, opened up my new insurance, gave him my down payment, and he said he will get right back to me. And the first thing he tells me after getting back with his team is, it is NOT CERTIFIED, due to recall issue. As you may know, I was pretty upset and demanded a full refund which they say this will issue, and I left the dealership with the receipt. This was Sunday of Sept 15th, they mentioned to me that I will receive my refund by end of Friday that week, Sept 20th. I gave them another call and one of the receptionist told me to wait a couple of more business days, so I did. I reached back out to them on Monday and they tell me the refund process has actually started on the 20th, Friday!?? So what was being done the whole week? So he tells me to wait by end of week so I did, I gave them the benefit of the doubt. Still nothing. At this point I've started a dispute/chargeback against them because I was not receiving my refund, which was ALOT. They put me on with the manager, Mohammed, and he claims that my bank has taken the money from them which is false. I reached back out again on Friday, 27th, with a different manager, Justin Hill, and he was a bit more proactive with it and actually discussed it with their accounting team. He notified me that since I have the dispute active, they are unable to refund me until that has been settled, because they're afraid that I will receive a full refund from Paragon Acura, and double from the bank, even though I stated that the bank will automatically settle the claim once the refund is in. This wouldn't have happened if the refund was issued by that first week. So overall, stop falsely advertising on your website and in-person, actually PROCESS the refund when stated and not have me wait more than 2 weeks at this point. And to Mohammed, just stop lying, the bank did not take the money from you guys, Justin stated it. Its one thing to tell me that the accounting team is backed up and another that the refund has not been processed at all, and also inform your sales people better on your listings before settling on a deal. It makes your ACTUAL, dedicated sales team look bad. I'm done talking with Paragon, and relying on my bank to help dispute this claim, please avoid this dealership if you like to keep your money. What could have been the easiest deal of their lives, turned into a stupid tedious refund process. I've lost all my trust in this dealership. To top it all off, I was still monitoring their website and they finally took off the 'Certified' label on their website a week later, and lowered the vehicle to $25.7K, and is now sold, since I cannot see it on their website anymore and the link I had previously says its sold. Please see attached pictures.

Julio R.

As my son gets older, I felt the need to get him in a reliable, safe and beautiful SUV. After being note free for years there was only one car that I felt compelled to purchase, however the current car market is an expensive venture, as the shortage of chips has created a shortage of supply. More so add one of most sought after vehicles in America and now I have a predicament. What to do, what to do?? Well I decided to go back to Paragon due to a seamless process on getting my certified TL a couple of years back. I was introduced to my personal sales rep Mohammad Farooq in mitigating what options are available in this market. Needless to say there is was not much wiggle room, but Mohammad did educate me on the market conundrum I found myself in. I was specifically looking for a black on black MDX 2022 Aspec with red trim leather seats. I ended up leasing the Liquid Carbon Metallic color with the red trimmed seats, and let me tell you, I'm very happy with the decision! In this market there is a bit of a waiting period and one can get a little frustrated, but Mohammed was very patient and diligently kept me updated on the progress as my car left the factory, was in transit and so forth. The finance guru Adnan Muhammad provided with what I can consider a pleasing experience and trust me that NEVER happens at ANY dealership!!! Look, at the end of the day, going to a dealership can be a daunting process, but at least for me, these two gentleman were able to get me into the car I craved with decent experience. Right now is a difficult time to get a car, but if you absolutely have to get something, look for Mohammad Farooq and Adnan Mohammad at Paragon Acura, and you will not be disappointed!!

2023 Acura TLX
Anderson A.

The Best car Buying experience I've had I'm many years. If your looking for a car? Look no further set an appointment with Alex or Ricky over at paragon Acura! 1

2021 TLX

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5 months ago

Worked with Mo. He was great to work with. We had some back and forth and ultimately got my car sold

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9 months ago

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5 months ago

I had a great experience working with Mohammed! I truly appreciate his assistance , everything was explained clearly

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Review Highlights - Paragon Acura

“He helped me from the initial hand shake, from there I knew that Jeorgio had my best interest as a customer.”

Mentioned in 6 reviews

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It's a car dealership, it's going to be kind of a crappy experience no matter what you do…read more Having said that, it was a breath of fresh air to shop here after a bad experience at another dealership. I came in with a TrueCar price on a used car with nearly no miles on it. They honored the price (which, I'll admit was the sale price on the car at the dealership) and the taxes and fees added were actually LOWER than the estimated fees TrueCar gave me. We shook hands, called our car insurance, ran over to the bank, and came back ready to drive off that day. Once we came back, we were brought to the main building without much explanation to wait for, it turned out, the guy who does the financial and legal part and closes the deal. We were told "5 to 10 minutes" but it ended up being over 30, and nobody was able to tell us who or what we were waiting for until the guy was finally available. All things considered a minor bump in an otherwise overall positive experience. We came home that day with the exact car we saw online for the "excellent price" we saw on TrueCar.

Koppel was sold and its now called heights nissan expect rude and guetto service in person or over…read morethe phone and a change on prices that makes no sense at all i was told one price over the phone 1,800$ for a service and a part being change on my car when i went to pick the car up they had added another 150$ 1,950$ (total) to the price and when i told the lady that was my representative (natalie) thats not the price you gave me over the phone she changed it but that just made me think she could have easily charge me 150$-200$ less if she wanted to are they just making prices as they go?

Paragon Honda

Paragon Honda

(1k reviews)

Woodside

We've bought and leased cars from multiple dealerships across New York, New Jersey, and…read morePennsylvania, and none have come close to the level of service, professionalism, and transparency that the team at Paragon Honda provides. Big shoutout to Josiah for always being accommodating and consistently going above and beyond to make the process smooth and stress-free. If you're looking for a car, it's worth taking the time to visit Paragon Honda, tell them exactly what you're looking for and what your budget is. They genuinely work within your parameters and earn your business with class. Although the entire team here is A+, ask for Josiah and thank me later.

We purchased a Honda Civic about 12 years ago at Paragon Honda…read more When we did a test drive back then, the young and arrogant salesman who sold us our vehicle told us that he didn't drive Hondas since he drove a Lexus. Fast forward to last week when my wife and I went back to Paragon Honda looking to buy a brand new Civic. We walked around the lot outside looking at the few Civics they had. There were salesmen outside but not one of them greeted us or asked us if we had any questions. We then went into the dealership, walked around looking at cars for a while. No one greeted us; no one asked if they could assist us. Now, I don't know if the salesmen wouldn't help us because we were two women looking at cars, or if it was because the salesmen there realized we were looking for a Civic, which is one of their less expensive models. Needless to say, we left after about a half hour of no one speaking with us. The funny thing is we were ready to purchase the car and they WOULD have had a sale and our business (the dealership is the closest one to where we reside). Instead, we found a MUCH BETTER Honda dealership in Long Island. It was more of a trip for us, but they were very kind there and that's why we are purchasing our car from them. Paragon Honda is filled with douchey-dudes. Do not buy cars there. The salesmen there think they are better than everyone else. I still wonder if they would have assisted us if I walked in with a husband instead of my wife. Oh well. Their loss.

Koeppel Subaru - Car Dealership

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Wonderful. I had a salesperson , Daniel. who was very knowledgable, patient and fair especially…read morewith a senior. He didn't push me. I felt very comfortable not leasing at the first visit. He gave me a fair price as I did do my research. As there were so many new icons on it needed a lot of time learning them. Eunice is there to work with you even after getting the car. She was an excellent teacher. All in all I am very comfortable recommending them to my family and friends. Ps I have the car for a few weeks now and I am very pleased that I got the crossover model.

Worst sales team and general manager. Tried to make a deal on a 2025 WRX 2 weeks ago . the process…read morestarted when I inquired for this car online earlier in the week , stating on my inquiry that I could not talk on the phone during the day and could you email me since I work 10 hour days as I am not allowed to be on the phone during work hours . I got a few basic emails that said call and we can talk. I sent another email back asking some questions. Pretty much those responses were not getting me the information I wanted . So i decided To ask them to give me a phone call after 3:30 on a Tuesday or Wednesday, I never got a phone call.. I decided I would drive drive all the way into the city from Hudson County New Jersey to try to make the deal on early Saturday morning . I was introduced to a salesman who was a very nice guy. But seem to be a little new at the job , we started talking numbers. I knew what I wanted to pay but we were off on the price to make a deal by $200. And after the salesman went back-and-forth to his manager seven or eight times with the deal I wanted , they stayed rock solid for $200. I wanted the car for 41,000 out the door, they would not budge off of $41,200. Then I was like OK I'll pay the 41,200. Then The car I was trading had aftermarket wheels. I asked the salesman if they could swap the stock wheels back on to my trade. I had the stock Wheels . i just needed them swapped and wanted my aftermarket wheels back. He asked the manager and they said, no, but we can get the shop to do it for you and you could pay for it. Which I was shocked they wanted to charge me to do this. I'm buying a $40,000 car and you can't get this done for me as part of the deal. I have done deals like this at other dealerships, on other new car deals. Never had a problem. So I ask how much would it cost me. So the salesman proceeds to calls the service shop and they say they will charge me $250 to swap my stock wheels back on. But they can't do it that day. I was still in shock that they wanted me to pay and could not put it in the deal for me.. Every other dealer has done this for me in deals and never had a problem switching wheels for me at no charge and throwing it into the deal. So i say.... OK, you know what keep my Wheels. I just want the car at $41,200. I was getting very aggravated and frustrated at this point. But I wanted the car. So i said fine lets do this. I was their first customer in the show room on a Saturday morning 9am . I said I want to take the car home today. To my shock, i was told Well you can't have the car today. We have cars in front of you we have to prep to deliver today. You have to come back sometime next week. I looked at the salesman and said I drove all the way from Hudson County New Jersey to buy this car. They still told me no , I had to wait . Now mind you the car was on the showroom floor and was clean and ready to go.. Absolutely terrible. I have never seen a dealer, especially if you're the first customer of the day. Tell me that I could not have the car. To me i though car sales 101 , never let the customer leave . I can understand if it was late at night, but it wasn't. I was the first and only person there.. And if you think I'm not telling the truth about the deal. I have a picture of the work up of the deal with the numbers on it . They Would not budget on $200, would not throw in swapping the stock wheels back on wanted to charge me $250, would not give me the car the same exact day and wanted me to travel back for it later in the week. Never been treated like this at a dealer . And I was polite and calm the whole time. So we did not make a deal. I got up to leave and they did not even try to stop me. I decided I was going to go to another dealer in engelwood NJ . Which I should've just gone to in the first place and not made the trip over to New York. I made a deal in NJ in about 30 minutes, not only did I get a better deal, but I also got an extended warranty for five years, five free oil changes. The dealer volunteered to swap my wheels off my trade-in for free and they threw in the extended armrest on the WRX . I was in and out of the second dealership within three hours. had my new car that day. Koeppel is the worst run dealership I've ever seen in my life absolutely terrible. I never even got a follow up call from the dealer asking if we could figure out how to make a deal. I don't know. Maybe they just didn't like me. Absolutely shocked and disappointed.

Paragon Acura - car_dealers - Updated October 2026

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