We took our 2015 Chevy Suburban to Schumacher Chevy-Buick (SCB) in Boonton on 6/22/2021. The…read morepurpose of the visit was a noise heard in the rear of the vehicle when coasting and your foot not on the gas. It might be worth mentioning at this point that I am a formerly ASE Certified automotive technician and graduated from automotive technical school with a 4.0 gpa before working for Mercedes Benz Corporate office in Montvale, NJ. I don't typically repair much on my cars anymore as I'm not longer in the industry. What I do still do are belts, brakes and basic repairs not covered under warrantee. Because we were still under the mileage, we thought it worth taking a shot to see if the dealership would cover this repair as I knew it was drivetrain (100,000 miles of 5 years) and we were in our 5th year of ownership. When we arrived at SCB, Darlene from the service counter asked us to describe the noise and we mentioned it sounded like a bearing noise coming from the back of the vehicle. She explained that there would be a $149 charge for a diagnosis but if we decided to have the issue fixed the $149 would be applied to the cost of repair. We were then directed to Wayne in service. When we asked the time would could expect for repair Wayne was short in his reply but mentioned that they had had some cases where folks needed to wait three months for their car to be repaired. I'd also like to mention at this point that my wife was dropping off the car. Unfortunately, this continues to support the poor experience, especially women are subject to in the automotive industry. Wayne told my wife she'd hear back from them in the afternoon as to what they found. That afternoon they called us to inform us their inspection had found that the front brakes, routers, rear brakes, routers, and the entire rear differential needed to be replaced. When I asked more specifically what was producing the noise I was told it was something in the 4-wheel drive system. We asked that they take no action and went to go speak in person and better understand what we were dealing with. When we arrived Darlene told us that the routers were "destroyed" and it was very unsafe to drive. Additionally, she mentioned that there were 0-1MM of depth on the brake pads in the front and the rear pads were barely better. When I asked about the noise and addressed again that was the purpose for the diagnosis, she said it was part of the 4-wheel drive system. When I pressed a little further, she said it was part of the rear drivetrain and that it was very complex. When I asked her specifically what it was and began mentioning things like, wheel bearings, ring-and-pinion, etc, she said that they wouldn't be able to tell without taking the rear differential cover off. I asked what the $149 was for if I didn't get a diagnosis and she said they did diagnose the brakes. This was a bit combative at this point so I simply looked to qualify what she had put in our quote. The entire rear differential (including the housing itself) was quoted as needed to replace. When I questioned this she said they didn't know if it would have to be replaced so they just assume they have to replace the entire rear end. Upon arriving home, Wayne (second service department person) called to apologize and said that he wasn't there in the morning but had been out on training (further showing a lack of responsibility and looking to pass the buck). He went on to explain we would have never had that experience had he been there and to please bring the truck back so that they could diagnose it properly. I asked if that wasn't what I was supposed to have gotten the first time I brought it and he said, "Well yes but if you bring it back we'll do it this time." This brings me to verifying the claims made now that I've had a chance to dive in. You will find a copy of the quote, along with pictures of the actual brake pads I pulled off of the vehicle the following week. The rotors are also in find condition with again the issues we had requested details on were related to the rear differential. This brings me to the question as to whether this is incompetence or criminal. In my quote Darlene told us that the pads were 0-1MM. The lowest of all the pads removed was 5MM with 7MM also present. I will not visit this dealership again in any capacity due to my lack of confidence that they will/can do the right thing. This is ownership down, so any area of business in my opinion is suspect. Be safe out there and if someone over-sensationalizes the statement (these rotors are destroyed, the shocks are leaking fluid right now, the parts are literally collapsing on themselves - all said by Darlene during out time at the dealership) probably worth second guessing.

Worked on a deal witha sales manager. Planned to make the drive to come buy the car either that…read moreFriday or Monday. Agreed with Jason to follow to set the time. Reached out Saturday to confirm i moved mh day around to make the drive and be free to finalize the deal. Reached back out Monday as i was ready to come in and wanted to confirm. Didnt hear back. Chexked in via chat got the run around. Called in only to be told they sold the car out from under me. To be blunt they didnt seem to care. I guess they got their money so who cares if i lost the car and loat a day of work. Eventually after a bad review they kind of cared and reached out. But didnt go any where. No car for me and i dont have much faith they will find one for me.

I'm still in the shopping phase, but my experience at Paul Miller Honda has been very good overall,…read morelargely because of Sebastian V. He's knowledgeable, direct, and has a limited-pressure approach, which I appreciated. (My only critique is that the process became a bit much once additional managers got involved.) The experience works best when the salesperson is given room to lead and work with the customer directly. (Or maybe for clients like me) Everyone has their own pace with purchases.. That said, Sebastian was great to work with.

This was our second car from Paul Miller Toyota. Salesman Marvin Garcia made the entire experience…read moreas easy this time as last time. He answered all our questions and walked us through our financing options. Next car? We're coming back to Marvin and Paul Miller.

Why you all scamming people on extra fees and 360 bullshit spray crap that doesn't workread more

Bought a S8 last Wednesday on the way home the car threw a code I keep calling Marco the salesman…read morehe will not return my calls. I'm hoping they did not reset the codes just to sell the car especially from a big dealership.

Great experience working with Seamus from Paul Miller Audi in Parsippany…read more I was having trouble finding a district green Q5 for months when I came across a TikTok of this dealership with the color I wanted. I DM'd them and they reached back out quickly saying they would have Seamus work with me since it was his video that got me in the door. I had previously went to closer Audi stores but they were rude or didn't want to be bothered because they'd have to order the car for me. Instead, they kept trying to push other cars on me or would ghost my calls/txts. This dealership was over an hour away from me but chose to go with them because of how Seamus treated me. From the beginning, Seamus was very communicative and receptive to the things I was requesting. I hadn't bought a car in 12years and had heard horror stories with the game playing.I told him off the bat I wanted everything handled over the phone and to just walk in day of, sign, and leave. He did exactly that. We had to order the color/model car which took 4 months from start to finish but was worth the wait. The whole time Seamus kept me in the loop, answered all of my millions of questions, dealt with my crazy, kept me updated, and answered me back quickly. Transparency was super important to me and everyone I dealt with was very transparent. They explained everything to me every step of the way, had all the paperwork ready and signed before I even got to the dealership and when I got there all I had to do was sign with finance and I was out the door. When I got to the dealership I was greeted right away. The showroom is big and bright. They have a nice coffee area and Seamus even offered us coffee and water. Working with Seamus was easy and working with finance was too. I was told about everything but nothing was pushed on me. If I said no to something, it was a no. No questions asked which I appreciated. I was in an out in under an hour. After, Seamus took the time to set up my car for me and show me as much as he could before he let me drive off the lot. I have since asked him questions and he continues to answer me promptly even though our sale is complete. I never felt like I was just a sale or that I was being taken advantage of which was important to me. Seamus made my buying experience seamless and stress free. Not to mention I love my new car! Thanks!

This was a perfect transaction to buy a 2023 Mercedes E350 Certified Pre-owned. I dealt with Jose…read moreSeverino. As an out-of-state cash purchaser flying in from Boston and driving home with the car, it was important that I pick up the car and title at the same time. Jose was instrumental in getting the car detailed, getting the title from Edison NJ, and making sure I understood how to work the major features of the car. I flew down with my plates and arrived around 11:00 and was able to leave with the car and title around 1:30. The whole processes was so smooth that I had time to get the car registered in Massachusetts on the way home. While I was nervous about wiring so much money, the process went smoothly and it was confirmed as soon as possible. And while by law they had to collect the out-of-state sales tax, they were supposed to return it as soon as I proved I paid the Mass Tax. They did this without any hassle. Finally, I had the car checked by my own independent Mercedes mechanic and it was indeed flawless! The Mercedes Caldwell technicians did a great job making the car perfect. Kudos to the whole team!

I spoke with Sean over the phone describing what I wanted to accomplish and we scheduled a time for…read moreme to come into the dealership and meet with him. When I arrived Sean was expecting me and had already done a bit of research and laid out options to be considered. We went on a test drive and chatted about the newer features of the vehicle and of course discussed how I felt about it. The conversation didn't feel pressuring or rushed one bit which really made me comfortable. Once we got back and got into talking business Sean and I were pretty much aligned on numbers which as you know isn't always the case so I was thrilled. We gameplanned on next steps and wrapped up all the loose ends we needed to ensure when I come back in I can literally roll in and roll out (in style). Totally recommend this dealership if you're on the market for a new or certified preowned Benz.

Steve and Paul were great to work with. Fair and honest transactions. They bought two vehicles from…read moreme, gave me the price I asked, and done! Got way more than dealer trade-in values, and were competitive with other online venues like Carmax and Carvana.

Everything went well!! Extremely professional, friendly service. We were impressed with the…read moredepth of knowledge and the customer service at every touch point, and would not hesitate to drive a couple hundred miles again to purchase from them! Amazing car at a really good price, if you are in the market, you really need to start here

Verner-Cadby is the only reason I'm staying with Ford. The service, body shop, and sales folks are…read morewonderful, along with the rest of the office staff. I've been with V-C since 1984. They treat me like family! They are thorough with their service, very considerate with cost, and great people! V-C is family-owned, family run, and treats its customers like family. This is feedback for Ford Corp. Ford has made a mistake twice by discontinuing production of the Taurus, and their drop in sales is indicative of customer disappointment. The first time they stopped production of the Taurus, they replaced it with The Ford Five Hundred, which lasted only a few years, and they wisely brought back the Taurus. Now Ford went all in on EVs and no longer has a standard sedan. I will need to replace my current Taurus, which has 100,000 miles, and I am struggling with how to replace it with a new non-EV Ford sedan. I may have to settle for a hybrid SUV, which does not make me happy. I've been advised by friends to get a different brand of car, but I will not go to another dealer. I've explained why I will not do that, but at this point, it's a choice of which car is the least objectionable for me. Ford needs to listen to its customers.

Just purchased my fifth car from Verner-Cadby…read more Tom is the salesman we always work with. Knows his stuff. Always helpful, always listens, guides us through the test drive, purchase, and teaching the systems on the car. Carl, the sales manager, is alway out front and accessible, not like other dealerships where you never see the mysterious "sales manager" the salesperson always has to clear things with. If the dealership wasn't great I would not have purchased five cars there. The entire process is low key and low pressure. From selecting a car, to the test drive, to approving the deal and sitting with finance, it is as pleasurable as a car buying can be.

My experience with Paul Millers Subaru group in Parsippany from the begining with an online inquiry…read moreto the end was nothing but fantastic. I'm not a big write a review guy either. I sent over requests for 2 or 3 cars to get a feel on prices.. Tatiana was great with replying. I even ghosted them a few times bouncing around looking at all car company deals. But each time I came back they were there like an old friend. After a few weeks of my search I found 2 cars I wanted. I went in, I sat with Dashawn, they were sold. Damn. He showed me the nearest to what I was looking for in my price range. Never with an agenda to get me into something I didn't want. I was discouraged that the car I wanted was gone. I told him thanks but no thanks.. he was great and helpful even in this situation. I should every make model deal I could. I ended up at another Subaru location on a referral. I had to pull teeth to get in my price range. Back and forth 6-7-8 times. I agreed to a deal except the car would be a week away. I left, happy but not so happy, it felt like work, but $34k worse. I get home go to another company, no dice. On my way home I call Tatiana again... Hey I left there a few days ago without pricing on these models.. she got me right to our next hero in the process, Sharon the sales manager. I told her the truth, I checked out another Subaru store. She asked why did I go so far we are neighbors. She literally throw out an IDENTICAL offer in the first 2 mins telling her my story. We agreed to a price in minutes that was better than my 3 hour battle at the other Subaru dealership. She gave me all the time I needed to discuss it with my wife. It was too good to pass up. I was told the cars going in for detailing and prepped for me at like 445, they close at 6, they say come when your ready. I get there like 515. Go right up to Deshawn and he was as happy as the first time I met him, just a nice, honest, positive, straight forward, respectful down to earth guy. It was easy to pick up where we left off. The paperwork was already on the desk ready to go. We went to the finance department. I met Carlos, who is probably the most honest, informative and insightful finance guy I've ever met. A truly great person, the kind you want to sign 25 pages of paperwork with. They were both stuck there with me on a Saturday night well past closing. Deshawn went over every feature in the car, with zero rush. None of this felt even 1/8th as bad or worse than work like the other dealership. You may show up and not get lucky enough to sit with Deshawn or Carlos, but if you can ask for them, do it. An overall incredible experience from a person that hates typical sales people. Forget about the great deal and quality car I bought... The people at this Paul Miller store are there working for you from bottom to top. Thank you to Deshawn, Carlson, Sharon & Tatiana for dealing with a not so easy customer like me and still getting the best possible deal on a super reliable vehicle.

All the jokes you ever heard about car dealerships? Well they're because of places like Paul…read moreMiller. Do you want to get harassed and spammed daily? Do you want to get an extra two grand tacked onto your cars price for a very dubiously named "Paul Miller Certified Advantage w/ Resistall 360" ? Extra three grand in fees? Where do I sign? See the screenshot I've added too. There's a sucker born every minute and if you shop here, well then you're one of them.

This is such a well run Auto Parts Store that features an extensive inventory for just about every…read morejob you're looking to do on your foreign or domestic vehicle. Not the biggest store by any means but they make great use of the space that they do have.    I find prices to be very fair and the parts counter guys are very helpful and knowledgeable especially when you compare them to the larger Auto Parts Chain Stores where they know 'Zero' about 'Zero' and that's putting it nice like ;)

I used to be a car guy in my youth but I must admit, time and technology has left me behind. I have…read morejust recently been going to Lakeland. They are very knowledgeable, friendly, and patient (which I need!). Very helpful.