If I could give 0 stars, I absolutely would. I've been to Mini of Ramsey twice now -- once during the summer of 2025 and again just last week. Both times I showed up on time for my appointment, hoping for a good experience. I was greeted (not in the most friendly or professional way) and told to sit in the waiting area. I waited... and waited... and no one ever came to update me on how long the wait would be or whether anyone was even going to help me. Meanwhile, I watched other customers walk in, get greeted, and receive service right away. To be honest, I left both visits feeling a certain way. I don't like to think this way, but I can't shake the feeling that my ethnicity played a role in how I was treated. I never like to feel different -- America is everyone's country, and my money is just as good as anyone else's. It's disappointing because I drove 45 minutes each way to get there, genuinely excited to test drive and possibly buy my dream Mini Cooper. I even emailed the dealership afterward to express my concern. All I got back was an apologetic voicemail and email -- but no real effort to make things right. At this point, I've accepted that Mini of Ramsey just isn't worth my time or business. I'll still find my dream Mini someday -- but it definitely won't be from them. read more

Mini of Ramsey is the BEST! I am in my 3rd Mini, over the years I have found the sales people and the service department to provide excellent customer service. They are helpful, customer focused and just always an excellent experience at every level. If I could I would give them 10 STARS!! read more

Instead of going to Mini of Manhattan this year, I went to Mini of Ramsey. The service was impeccable and everyone very professional, knowledgeable and very nice. They had a loaner available for me and we went to lunch while they worked on my car. Guess I'll be going back to them next year read more

MINI of Ramsey - My Mini Cooper - Car Dealers Near Me - Ramsey, New Jersey

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Online order. The part was incompatible w my car. They charged a restocking fee. I got 85$ refunded from 100$. It came in a plastic baggie that obviously we have to rip through to get the item out. read more

First time i took my car they unscrewed a bolt from the stearing and spindle column and said its probly stripped n i need whole new part lies still same assbly no problems im also a mechanic they tought they could pull one secound time i had no choice to take because the jbe back ordered part and no one could get they couldnt put my old one back only thing not working was windshield wiper do to water damage after they diagnosed the problem they couldnt even get the car started they gave me someone ellses broken jbe they ripped out the wiring for my dash cam and said thts how it was they broke the plastics and didnt even acknowledged it i was stuck with a broken jbe i was charged about 2.5k for crank belt and belt tensioner plus what ever they made up for the jbe work to cover ther lost time i waited almost a year for the part n went back to get the piece swapped again they had issues unable to program the jbe said it was do to 3rd party radio finaly they figgered out a way i go get my car paying another 1.3k to only have wires hanging from the buttom of driver side for my obd connections the fuse box cover on the pessenger side isnt closing because bent and broken clips the side panel plastic clearly dammaged and not correctly positioned n broken parts but the worst my gear shifter collumn is out the whole thing slides under as you switch gears i am still at the dealer checking on all the things wrong with the car i tell the service manger and he blames me saying i broke as i show him its broken saying i jamed my finger n broke it infront of him as the piecs literally fall off then he asks me if i want him yo glue it back like are you fucking kidding me as i am complaining about what he is saying and the damage to my car he has the balls to suggest them i am under substance and that i am acting irrationally like are gucking kidding me again i had to explain how i am pissed and very rational as i came to havemy car fixed but being handed broken shyt dammage to my property he tells me things like im doing you a favor i didnt charge you for all the trouble with the jbe all the exra hours like he leagly can if he wanted witch he cant when the prices and times are fixed he can charge what ever for labor but the repair times are fixed meanin according to the job there is a set amount of hours they can charge for that job they cant charge u ten hours of labor for oil change for example he told he i can just yow my car if i want when they couldnt get it started the first time when i told them they are liable they try to make it like they are doin me a favor then the second time his like roads right there like ima leave with my car in the condition they left it they did not do me any favors they barely did there job they tryed to scam me they over charged me for things to cover there loses they threw blame on me for damges they created and took no responsibility...............n im not tryin 2 go back to a cell..ps.. my sunroof also doesnt work anymore it starts opening then about a inch it just vloses right back wont open anymore also just found more broken plastic parts as well as more programing issues where car wont show proper gas level and so forth.. read more

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Slow shipping gave the correct information, but they still got my order wrong. Non-returnable.

Very good experience with Diego, the salesman. He wasn't overbearing, but was pleasant to deal with.

Buyer Beware!!!! SHARE THIS WITH EVERYONE YOU KNOW! MINI of Ramsey is fraudulently selling cars to unsuspecting buyers with issues, broken heat, water pouring through roof, remote start defective, and the list goes on. The dealership is now offering to take the car back and refund 50% of the sales price! It's been less than 2 months and the car has been in for service more than home. BEWARE of the double talking Sales Manager Abe Levi and DO NOT buy anything from Ruby King. This dealership should be closed down for poor business and knowingly taking advantage of inexperienced women purchasing vehicles from them! #minicooper Lithia Motors #bergencountynj #bergencountymoms #ramseynj ABC7NY CBS PIX11 NBC News #bergencounty #bergencountybusiness #Rubyking #abelevi read more

MINI of Ramsey - Car Dealers Near Me - Ramsey, New Jersey

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On Oct. 31 2024 We bought a 2018 Prius with 28,000 miles for approx. $25,000. It came with a 60 day warranty. On November 30 it wouldn't start without a jumpstart. After five jumpstarts we took it back to Mini of Ramsey where we bought it.The service department told us that the battery was defective and would cost around 425 to replace. Mike the manager, said that this was not covered by the warranty but he would pay for the labor reducing the cost to 225. My husband was forced to sign a nondisclosure contract before they would release the car. Mike told me that he would rescind his offer to pay for labor unless i agreed not write this review. I replied that nothing I would say was untrue and that if he didn't want negative reviews he should honor his warranty.. A defective/dead battery after 30 days for a $25,000 car is not covered by their warranty. Thats a pretty worthless warranty and the fact that they have a practice of holding cars hostage until a nondisclosure agreement is signed is indicative of a pattern of behaviour that is not honorable. At Best. odella w. read more

Very happy with the professionalism and quick courteous service received by Dan Murphy this morning servicing my daughters mini. Would highly recommend this outfit, and I am very comfortable going back to them for future issues read more

Dishonest place Please read the negative reviews, they are real. maybe buying new cars here is okay but do not take your car here for service. I have been to many mini dealers and by far this has been my worst experience. I have spent about almost 1000 dollars for the service. And my car came out filthy with oil stains that won't come off. The manager said my car came in dirty which is totally untrue. It was raining on the day I came in, there were at most some dirt, but NO OIL STAINS. I just had the car cleaned professionally 3 days ago. No stains at all and I haven't drove the car until I take it to the dealer. I regret that I didn't take a picture of when my car was first returned to me because i had this type of stain all over the lower part of my car. They never even warned me about this and maybe just expected me to not notice and leave. They washed it twice but still there are left over stains that wouldn't come off. Their own viechale also has the same type of oil stain as shown in figure 4. My car was returned to me in similar condition. The manager said they wanted to take care of it but they won't admit that it's them that were causing this stain . They were just doing me a favor of taking the car to be detailed. I can not believe this type of customer service. I work in customer service and I would have never treated my customers like this. Please, if you mess up something, let your customer know and take full responsibility for it. Plus after the service, even if my engine light went off, the car is still experiencing performance issues. I should have never taken my car to this place and wasted 1000 dollars. I have absolutely no idea about what to do with the performance issue still. I have lost trust to this place because of how they handle things and I have doubts about even if they have performed the fix on my car. I will take it to another dealer I trust for an examination. read more

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Ultimately I did not buy a car here, but Alexandra is a wonderful salesperson. I wanted to see 3 cars and she had them ready when I got there. She was not pushy or aggressive like most sales people are. Also the dealership itself is really clean and edgy looking. I will definitely consider this place for my next car. read more

No such thing as 'customer service' AGAIN at this service locatoin. I had scheduled appt for a Tuesday - dropping off the car on Monday afternoon. I had a call on Tuesday letting me know what needed to be done....however I never heard back from 'customer service' despite a call on Wednesday and three calls on Thursday. The receptionist finally told me that my car was ready - however 'customer service' never informed me, never texted me and never called me. Such service is not new from this location and quite surprising seeing you wish me to be a 'customer for life'. This is service which is not up to standards for Mini/BMW brands and I hope you rectify. However I do not hold out much hope as this poor service has continued since my purchase. read more

I picked up my 6th Mini today from Mini Ramsey! I cannot say enough about the customer service here. Ruby King is the best salesperson I know. She asks the best questions and really cares. I love my new Mini and the past 4 she sold to me. Michelle Wright who does all the payments is great and clearly explains everything! I recommend this dealership for their service department as well naming Dan!! Thank you Mini of Ramsey for all you do! read more

Anyone owning a mini cooper that needs service or repairs in New Jersey, go to the dealer in Ramsey. The service departments in Morristown are crooks. Tried to get me to spend over $4000 on unnecessary repairs. The repair that was needed they quoted a price of $442. Went to Ramsey. They did the repair for $299 and said the rest of the car was in good shape. The crooks at Morristown are shameless. read more

I just bought a Mini Cooper convertible from Mini of Ramsey . They are terrific . The manager and everyone who works in the sales department are truly sincere and a pleasure to deal with . If you are looking for a dealership that cares about their customer Mini of Ramsey fits the bill. read more

I called them beforehand because my parents would be driving over 2 hours for us to go look at new cars for me to lease together. The person on the phone said they'd work with me and no worries, they had plenty of the car I wanted in stock. They even sent me a calendar invite confirming the appointment. My parents arrive and what? They claim they don't have anything under $30,000. When I argued that I saw some on their inventory list on their webpage, all of a sudden, oh yes, there it is (right on the show floor). (Also, online it showed at least 4-6 cars in stock under $30,000.) Then, the prices that they told me over the phone weren't "available". Also, they then state that the person I spoke to was a "call service" and they didn't know anything about the actual cars in the lot or what specials they had. So, it was a "waste" to call and bother talking to them. What. So, why bother having a phone number at all?! I expect most deals to be "scams" to get you into the store but this was ridiculous. Over 2-3 hours later, they were still "working out the pricing" and it was just a ridiculous amount of time to spend watching them crunch numbers. We opted to go to Fiat instead, and the salesperson began saying how Fiat's weren't as safe and "failed" safety tests while Mini was #1. Um, yeah but you're NOT #1 in customer service so #byefelicia. read more

I purchased 2017 Mini Cooper S around October 2016 at this dealer. Problem 1: now (11/22/2017) the engine light is on, engine is fine, technician said it could be due to system update so he is updating the system. This is the second time I went back there for the same problem, I hope i do not have to go back again! Problem 2: the trunk door won't open. When i was there, there was a problem with the trunk door not opening, that was fixed when i Purchased the vehicle, 3 months later, on a cold winter day, it happened again. I struggled 30 min to get the control to work and finally the door opened. Overall, my experience with Mini is that it's all looks but no substance. Engine sign came on after one year of purchase and i only drove 5000 miles! I have driven Infiniti, Toyota, Nissan, and Honda, so far Mini is the most disappointing because it has the most problems. read more

Absolutely love love love my Mini Cooper! This is my third mini with them. The dealership is located in Mahwah and it's a very modern big open space which I love. They are pet friendly which is great. Love their events that they have for the Mini family. The front desk chicas are very professional and make you feel welcome. They have a nice lounge area where you can wait for your car if it's being serviced. Water, soda, and snacks are their for your choosing. Each department really does their best to take care of their customers. I recently got a new Mini and Terry was my sales rep. He is awesome! If you need a new car for either lease or finance - See Terry! He's your man! In the service department Ryan Patti has been taking care of me. He is the best such a sweetheart and the service manager Fred is so sweet to... very professional and energetic and courteous! The whole staff is great! Definitely check them out! read more

MINI of Ramsey - Love my new ride! Gracias Terry! - Car Dealers Near Me - Ramsey, New Jersey

I recently purchased a Mini Cooper S at this Ramey dealer. If you have never had a positive experience at a car dealer, you definitely need to visit Mini of Ramsey. Salesman Jeremy Jones is the BEST sales person..EVER! So nice, so kind, and very pleasant to deal with. He could not do enough to help me put the deal together and even came in on his day off to finalize everything so I could pick up my car within 2 days of purchase. I am so impressed with this very positive experience and highly recommend Jeremy and all the other folks I met during this purchase transaction. :-) read more

Whether buying a MINI or getting it serviced, this is the place. BUYING: They're not pushy & didn't pressure us into getting a Mini. We like their friendly yet hands-off approach when you're looking, but they're very helpful & courteous when you enlist their help. They gave us a (surprisingly) reasonable offer for our trade-in (unlike the one in Morristown who argued w/us for the trade & even played that stupid "what do I need to do to put you into that car right now" game). SERVICE: Prestige Ramsey is quite modern and spacious w/ample seating that are spread out (so you don't have to sit elbow to elbow w/other customers while waiting). We actually don't mind going in for service w/the free-Wifi, complimentary juices/coffe & bagels. Their mini shop is pretty cool as well. Plus, you get a free carwash whenever you swing by (and yes, even if you're not getting any work done, they'll still wash your Mini for free). The yelp pictures pretty much speak for themselves. Car dealers and dealerships wouldn't have such a bad rep if they were only half as good as Prestige Ramsey. read more

The service department at this MINI dealership is infested with liars, scam artists and thieves. My wife took her MINI here twice for service before we became suspicious. While the diagnosis was correct, the repair, (which we were charged $1400 for)- never took place. After we picked up the car, we noticed the same issues were still affecting the car's performance. We took the car to our friend, who removed the part in question and was 100% certain that the part was NEVER replaced. I spoke with a few other MINI owners in the area who had very similar experiences with this dealership and warned us never to bring our car to this place. With that, we would like to WARN you! If you have a MINI, go ANYWHERE else to get it serviced. This place is a complete trash hole and the service manager should be arrested for fraud. Places like this give the MINI brand a terrible name. I love our car, but being scammed ruined the MINI experience for us. We won't buy another one and MINI of Ramsey is the reason why. read more

Sadly I've always loved mini of Ramsey until today. Went in for service and when they pulled up the key and told me what was wrong it was not for my complaint of why I was actually there. And that's when it all went down hill. He told me that the service light was on because I needed an oil change, when I just got one at my local oil change place but they didn't have the capability of updating the service light. He told me there would be a charge just to change the sensor on the light. Probably because I didn't give my money to theyfor an oil change. I felt like he was talking down to me. I'm just so disappointed at the way I was treated and left there feeling upset and ridiculed. read more

I leased my first MINI 2011 and purchased my second MINI in 2014. Each time Terry helped me find the perfect car and made both processes so easy. Most recently, I had someone cut into the convertible top of my car. Mark Mozdziez made the insurance process seamless. He worked hand in hand with my insurance agent, even advocated for parts of the proper quality and life span. Vandalism aside, I've maintained each of my cars exclusively with this dealership. I trust them implicitly and will go back to them on any occasion possible. Highly Recommend read more

Never again. Took my 2016 countryman in for a run-flat tire change and mentioned a code I wasn't worried about (repeat engine-substandard-power indicator only when low RPMs uphill, which has been read by now-closed dealership) and a clicking noise when slowly breaking downhill. They read the computer and charged me 200$ for an air filter because they used their computer scanner to diagnose low air intake. Clicking was diagnosed as an estimated $5k steering rack replacement. Didn't have on hand so I drove home and ordered for less than what they charge from a different dealership. Took with new steering rack to local shop specializing in BMWs and he started disassembly but found it was only inner tie rods, $180 each. Called Ramsey asking what they could help with (take the new OEM rack in return, based on your bad diagnosis?) and the man on phone wouldn't, and called in the tech about the misdiagnosis. Stood by the diagnosis specifically contradicting what local said (about observed condition of parts), including stating that there was steering fluid leaking inside the rack. It's an electric power steering mechanism, not hydraulic. Avoid. Get a good local diagnosis, then order parts. Minidirect will accept the return, but at a 20% restock fee. :( read more

In love with Cosmo! My not so mini Mini Countryman! I'd like to personally thank Tanya Freeman, who made car shopping truly an extraordinary experience. It speaks volumes of the Prestige Mini family, when Tanya shared her personal experience of walking in to purchase a vehicle and later applied for a job. And now paying it forward and selling me my first Mini. Thank you! read more

MINI of Ramsey - Me and Tanya! - Car Dealers Near Me - Ramsey, New Jersey

NO ONE at Prestige MINI has tried to contact me. The fact that they said they did is an absolute LIE! I repeat, NO ONE at Prestige MINI HAS TRIED TO CONTACT ME!!! All Derek Bruno had to do was HIT REPLY on my complaint email. Apparently he couldn't do that or figure out the very phone number they have been calling for the last 4 years. Instead, he lied. My husband also left a voicemail on Derek Bruno's direct line, leaving his cell number as the number to call back. I can only assume that was another phantom call Bruno made!! Prestige MINI never had any problems contacting me during my warranty period (now, & forever known as the suck up period). In addition, during this last visit, which was my first appointment after the warranty expired, it was confirmed that all my contact information was exactly the same as it has always been. They never made any effort to contact me. It has now been PROVEN that Prestige MINI not only SWINDLED ME into thinking that I needed an entire break job when I didn't, they ALSO LIED about changing my oil!!!!!!!!!!!!!! Prestige MINI charged me $1,500 for work that my car DID NOT NEED, as well as work that was never actually performed. It cost me another $1,000 to fix what they missed and what they LIED about doing. Everything they did is now called into question. If it were my integrity called into question, I would be falling all over myself trying to straighten this out. I'd show up at the customers front door if I had to. Not hide and then lie about it. read more

***** In response to Mini's reply to my original posting below: * Your salesman encouraged me to sign a BLANK document which listed NO charges on it. I found out days later that there were charges added to BLANK form I signed. I'm pretty sure that is illegal. I was encouraged to do so, so that I did not have to make another trip back there to sign the form afterwards. I was NEVER made aware ANY charges were being added. read more

Great experience purchasing my new Mini, Terry is the best! The only issue I had was that my new license plates were never sent out and the temporary ones expired, I had to call to have them mailed to me. read more

Probably one of the best dealerships I have been to. Friendly receptionist, friendly sales staff. Mini accessories store for all your mini products, and nice lounge area. Dan Vieldhouse got me into my 2016 countryman all4, awesome salesman. read more

MINI of Ramsey - 2016 countryman S all4 - Car Dealers Near Me - Ramsey, New Jersey

I attempted to return a leased mini that I had leased through Westchester Mini (whole other story why I don't lease from Prestige.. worst sales department. I thought It was more convenient than driving to White Plains boy was I wrong. I had the independent inspection that was requested by Westchester, thought it would be accepted at Prestige. After wasting my thirty minutes the lease "specialist" nit picked my return car. What started out as a $300 and a $350 disposition fee became an $1150 fee, she said she was doing me a favor. It took me all of 5 minutes to leave. 20 minutes later I walked into Westchester, greeted warmly and told no problem. They even waived the disposition fee because I lease another Mini as well. I now know where to go for better service. Two bad experiences with Prestige, I won't be back A follow up on my lease return, I received the final bill from Mini Corporate which decides the amounts to be paid ... $229.08. An unbelievable savings of $900.00. Thank you Westchester Mini .. again. Prestige perhaps better staff training on customer relations. read more

I own a 2015 Mini Cooper. With that purchase I get "free service" but in reality that include an oil change every 20k miles. I had a service appointment this week and asked to rotate my tires since it hasn't been done yet. The car had 26,000 miles. I was told it's not part of the free service but they have a special at $99.00 to get that done. Imagine that? So rather than spending hours waiting for my free oil change, I left and went to a local STS where they change my oil (synthetic) for $59.99 and rotated my tires for under $20 bucks. I save myself $29.... You should too. STAY AWAY FROM TGE PRESTIGE MINI "STEAL"ERSHIP ! read more

For a dealership, this is a pretty good one. The service people are responsive and they try to work with you to economize wherever possible...because the dealer service prices are HORRIBLE, and they know it. Unfortunately, Minis are quirky little pains in the butt, so I don't trust any old neighborhood mechanic to fix my daughter's correctly. So dealer service it is. At least this place values their customers and treats them well, which is the least they can do, considering the cost. The quality of the work here has always been stellar. read more

When shopping for my MINI, I first checked out a couple of dealers on Long Island, one with a good reputation, the other, not so good. The one with the "good" reputation held, for me, a dour showroom, a gloomy, apathetic salesman, dishonesty about the then-current national promotions, and a guilt-trip tactic to try to get me to close. Fortunately, a friend who was also shopping for a MINI, told me to check out Prestige. The mood at Prestige was strikingly different. Everyone was happy to help. Customers were excited to buy their cars. My salesperson was very peppy, went with me on the test drive, showed me the MINI's idiosyncrasies (kinda necessary if you haven't driven one before), and answered my questions without any protest. At no time did I feel any pressure to buy, and I returned a few days later to sign the paperwork and pick up my new car. My salesperson even went out of her way to pick me up from the Chevy dealer where I had only just dropped off the car I had been leasing. The purchase process, overall, was very positive, and I would recommend them to anyone considering a MINI. Prestige also has other dealerships for different brands (their new MINI showroom is now next to their BMW one), so I'd extend the same recommendation for any brand they carry. Service is a very smooth process, especially at the new location. I drive up to the check-in by the side door, hand over my key, and the attendant checks me in. I go inside, talk to the service reps, and everything gets sorted out quickly. If the car is in for more than a few hours, they will give me a loaner (I've only opted for this once), otherwise, the waiting area is very pleasant, especially compared to any other place I've seen, replete with reading materials, coffee, tea, breakfast snacks, TV's, even iPad loaners! This place is top notch in my experience thus far. read more

I've been lucky enough to purchase 2 Minis from Prestige. Alfredo sold me both - and both experiences were fantastic. Low pressure, quick, and no bullshit. Every time I'm in for service they wash my car - and are super friendly. However, when you are outside your service agreement and warranty - service here is very expensive! I guess that's one of the plagues (besides premium gas) in driving a Mini/BMW! read more

Great service and a professional job. This is my second mini and Prestige is the only place I go (to be honest I have gone to other dealerships but now prestige is the only place I go.) I truly feel this may be the only shop in the northeast Pennsylvania that knows how to treat a customer. The quality of workmanship is exceptional and they work fast. Two thumbs up!! I brought my car in for a full-service at 30,000 miles I needed a tire rotation, high-speed balance, full detail, brake flush. The car is cleaner than it was when I bought it new from the dealer! Just all-around very satisfied!! Id like to thank Derek Bruno and Steve Calicchio for the attention to detail and respecting my time. read more

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Excellent service. I purchased my 2010 Cooper S in December ( over two months prior to receiving a yellow check engine light). When I initially walked in, I was asked to pay a fee to run the initial diagnostics to find out why the light was on. After a few exchanges, the manager approved the repairs occur despite no warrantee remained on the vehicle. The staff was courteous, professional and transparent as they showed me the issue and explained the alert. Very happy I bought my pre-owned mini from these guys!!! read more

MINI of Ramsey - Car Dealers Near Me - Ramsey, New Jersey

If you go- ask for Terry! I came to him as a refferal and was impressed how straight forward and helpful he was, I felt like family. Terry went the extra mile for me and was very knowledgeable and professional. I highly recommend this dealership, and this salesman! read more

I love this place, it's the only place anyone should ever go to get their car. Suditi will help you find your favorite new car within your budget too! I cannot recommend Suditi and this dealership enough. Everything is so nice, and everyone is so friendly! read more

I must start off by saying this was, by far, the most enjoyable car purchasing experience ever! Bob F. our salesperson was professional, down-to-earth, and very respectable of my wants and needs. Jeff, at finance, was professional with a comforting, laid back attitude. I have yet to meet the repair service, but with free car washes and the beauty of being part of the BMW family I am loving the warranties. I absolutely LOVE my Mini Cooper Countryman, and would recommend Prestige to anyone. read more