My experience was excellent here. Went to pickup online order today and was my first visit to this…read morestore. They had perfect arrangements due to COVID situation. A guard outside who makes you stand outside with 6 feet social distancing. They had mark on floor outside directing where to stand. Someone comes out to assist you and I must say associate was immediately there to attend me. Since it was pickup order so i was handed over the package outside itself instead of being taken inside. Associate was prompt and very friendly. Everyone had mask on their mouth. Nice smooth experience on my first even visit to this store.

Michael claims they do not support or service the products they sell. IE: the WiFi plan, if you…read morehave questions about why you get 50mbps, "nobody can answer that for you"... no Michael there's an issue with your service... do you have techs? Do you have someone you reach out too?!

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

We switched from Cox high speed internet to T-Mobile 5G Home Internet because of a major increase…read morein Cox's monthly fee. We went for the highest T-Mobile Home Internet plan with the 2 devices: a Gateway & WiFi Mesh Access Point was sent to us and we found switching over and installation to be quick and not difficult. The speed was to be about 200-300 mbps and ends up being about 135 mbps. Why the difference? Because our devices are wireless. Our everyday speed for internet and television streaming is adequate. The beloved T-Mobile customer service is VERY disappointing. For example, when addressing an issue, they said they will email me a link for a VISA gift card to be after 90 days of service. They did not send me the link and when inquired about it they told me it was too late. I told them I never got the link so it took me several calls, being on hold, and transferring me, and then giving me reassurance which ended up being just words and a few lies on what they told me and promised. This involved hours of phone time, and when they decided to enable me to still be eligible for the gift card, they told me it would take "10 weeks, plus or minus 7 additional business days from when it is approved". During this process I was told 3 times I would get a confirmation email, which I never got and also a call back pledge which I never received. So more lies. Gone are the days of their award winning customer service. Now I will be waiting to get the digital MasterCard gift card which I have my doubts about ever receiving. UPDATE: After jumping through hoops and waiting weeks, I DID receive the Promotional Digital MasterCard. To add insult to injury, my home security system has been giving me problems and after a 2 1/2 hour service visit they told me that my T-Mobile internet was inadequate for my security system making it's features unaccessible except for working only intermittently - great huh? I will consider switching from this service when feasible but now I cannot enthusiastically recommend using it.

I have been a long term TMobile customer with 5 lines. Today, I attempted to delete one of the…read morelines that is no longer being used. It took over 90 minutes; I was on hold, transferred three times, conversations to try me to keep it. Agents are not allowed to transfer calls back to the USA. The phone staff was poorly trained, unprofessional and clearly a game to make you keep the line. I have had to file a regulatory complaint since I still can't figure out if the line is closed. There has to be a more efficient/simple way.

I went here to get my phone fixed left with it in worse condition. I have android parts in my phone…read morewas not told what was going in it. Went to a new place and they were distraught with the condition of the 'fix'. I would advise you to NEVER consider coming here. Save your money and go elsewhere where they can do a good job.

Very good service definitely would recommend coming here good people I trust them very careful with…read moremy device

Best experts especially Dustin. Having some trouble with my phone settings and all problems…read moreresolved quickly. THis tMobile office iis the best. Ive beencoming here for 5 years. I dont go anywhere else

I popped in here right as they opened on a Sunday morning and Matt had me in and out in under 10…read moreminutes. It seemed like nothing on my phone was working. Camera and gallery, Facebook...all zonked out! I thought for sure I was going to need to leave it. Matt replaced my Zagg Shield, got needed updates done and had me out all smiles, wishing me a great day, easy breezy! What a great experience!

Went into get my daughters line added to my plan and was helped by Pedro Cruz. He did a phenomenal…read morejob and even took the time to helped walk me through all the details of my account thanks so much Pedro I will definitely keep coming back here for his help for anything else !

I just purchased an iphone, ipad and was completely sold items that I cannot merge to my own…read moredevices. Angelina was rude and became very agitated when my husband and I were asking her questions. Basically said to me either you want the items or you don't. She told me that I would be able to sync my device to by mac and even the manager which came over, without any introduction. She asked if she could go and work with someone else. We have been with Verizon, Cellular One, AllTel and have several lines for over 30 years. I am appalled and feel like an absolute fool - She did not explain the transfer, walked away and seemed perturbed that I was asking any question. Basically all she said is that we would be paying $50+/month for the next 36 months. Verizon needs to treat their customers better -

10-6-2022 UPDATE Had a little issue with my phone, it's been…read moreacting up for the last couple weeks and today it just kept dropping all of my calls, so annoying. They were kind of busy but it didn't take long for me to meet Emily she was so helpful, and professional and figured out what was going on. Thank you Emily I do always seem to get the best who works at this particular store.

No customer service . They are pathetic they just want to sit there and do nothing. They send…read moreeveryone to the Apple Store. Lazy salesman.

Great deals and phenomenal selection of devices Apple and android and yes they did have that pretty…read moreorange iPhone 17 pro max. A tad busy in the afternoon but was in and out in a matter for 25 minutes. Just came in to add a line.

Verizon suspended my cellular service because I cancelled wireless internet service after 30 plus…read morefrustrating days trying to get it to work properly. Verizon has demanded that I pay $800 for wireless internet "perks", most of which I DID NOT USE in order to restore my cellular phone service that was NOT delinquent. A trip to the Verizon store was useless. Staff could not even connect me with someone who could help me. My phone is disconnected and nobody at Verizon finance will help me until I pay $800. I am a senior citizen with health issues who lives alone and my doctors are calling my emergency contact to check on my welfare. I would appreciate any assistance. I would post a contact number but well...