I went in to fix my account and Armondo was my agent and he was amazing!! he worked so hard and…read morespent a lot of time with me he made sure everything worked and was perfect. He did an outstanding job he went above and beyond!! He truly is a great person and I appreciate all his hard working efforts. Cheers to you Armondo!

I rarely write reviews but this one stuck with me. Lady at the front I believe her name was Karen…read more Fitting. Was extremely rude and unwilling to help. I've never left a store as quickly as I did. Will be switching service provider indefinitely.

stay far away from this TMobile location. I went in this week and got a new phone. They said they…read morecould sync all of the information messages from my old phone onto my new phone. New phone cost $600 by the way. It took them over five hours to try and sync everything I went back to pick up my phone and they said everything synced over just fine. I get home. I have none of my text messages. Half of my contacts are gone at least eight of my apps were not synced over with the login, information, passwords, etc. Total waste of my time and it is taking me forever to get everything back on. Zero stars.

Today was supposed to be a beautiful moment. I walked into T-Mobile with the intent to surprise my…read moremom -- to treat her, to show her she's loved. I walked out frustrated, disappointed, and honestly heartbroken that what should've been a feel-good memory turned into one of the worst customer experiences I've ever had. T-Mobile -- what happened to you? You used to stand for something. I remember a time when your brand meant care, simplicity, and service. Now it feels like I walked into a retail graveyard staffed by people who either weren't trained... or just didn't care. Daisy, the main rep, seemed completely out of her depth. I genuinely tried to give her grace, but when I -- the customer -- seemed to more about what was going wrong than she did, something's off. The phone wouldn't update due to full memory, and instead of addressing that, she just kept tapping the same button to update an app -- over and over -- like she was waiting for a miracle. It wasn't troubleshooting... it wasn't creative problem solving... It was robotic, vacant, and frankly alarming. She didn't look like she was all there. Then Xavier, aka "X," stepped in -- and somehow made it worse. His contribution? Telling us: "Everyone loses info when they get a new phone." That's your customer support strategy? Disregard, deflect, and disappear? I've transferred form device to device plenty of times and never missed info. Just boils down to how much you want to try and help. And as if to underline how little we mattered, he warned us WiFi would shut off in one minute -- then vanished behind the back room and killed the signal. You know what that communicates? "We don't care. You're not our priority. Good luck out there." T-Mobile: this wasn't just poor service -- it was a masterclass in how to destroy brand loyalty in almost two hours. I didn't just waste time or money today. I lost a moment I'll never get back. And I want someone at the top -- not just support, not just management -- but someone who still remembers what this brand used to be to ask themselves how many other customers are being driven out the door like this. Because if this is your standard now? You've stopped being the "Un-carrier." You've just become another soulless corporation.

Not my typical spot to review but couldn't let my experience go unnoticed at this location- Ross…read morewas incredible. He worked with our family for hours making sure we got set up, got the best deal and walked away with exactly what we needed. We had to come back the next day to get some more help and he went out of his way to support us once again for another few hours. Truly one of a kind service. Thank you, Ross!

Ross and Riley were very helpful and patient. I appreciated their professionalism and knowledge…read more Thank you guys!

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

My iPhone watch was repaired within 3 hours, as promised, and at the best price in the valley!read more

From the owner: Welcome to iREPAIR AZ LLC!…read more We specialize in fast and high-quality repairs for all your devices. What makes us unique? Here are some reasons: 1. Service Speed: We offer quick repairs, many times on the same day. 2. Parts Quality: We only use high-quality or original spare parts to ensure that your device works like new. 3. Warranty: All our repairs are backed by a guarantee for your peace of mind. 4. Price Transparency: Competitive prices and no surprises. What you see is what you pay for. 5. Customer Service: We provide excellent customer service with personalized and friendly attention. 6. Certified Professionals: We have certified and highly experienced technicians. 7. Variety of Services: From screen repair to software troubleshooting, we do everything. 8. Cozy atmosphere: Our space is comfortable and friendly, perfect to wait while we repair your device. 9. Convenient Location: Easy access and conveniently located. 10. Home Service: We offer the option of picking up and delivering your repaired device directly to your door. Visit us today and find out why we are the best option for the repair of your devices! Your satisfaction is our priority.

Went into get my daughters line added to my plan and was helped by Pedro Cruz. He did a phenomenal…read morejob and even took the time to helped walk me through all the details of my account thanks so much Pedro I will definitely keep coming back here for his help for anything else !

I am trying to terminate my service before the next payment date coming 02/02/2026…read more This is actually hysterical. They won't let me cancel my phone. Seriously funny as ****. So, since "THEY" will not let me cancel. I just killed the money to the account so, come 02/02....The Money will be funny cause you ain't got it honey. **** You Verizon, happy trails.

Unbelievable service! I was sent to this store from a sister store just 3 miles away because the…read moreother store didn't have the exact part in stock. The owner of the other store called this store and explained to them that they were sending me down and what needed to be done to fix my iPhone charging port problem. I paid at the other store and drove the short distance. When i arrived, I was greeted with a smile and was told it would be about an hour. I was so pleased! I went and sat in my car and jammed some music. Then I looked over and one of their signs said 'repair speakers' it dawned on me that I could barely hear when speaking on the phone. I immediately jumped up and ran in. He was still working on the port and I asked him if he could look at the speakers. He said no problem. When it was all done, he said the speakers were just dirty and that he cleaned them for me. He even had me call his phone so I could hear the sound quality. It was amazing! I could hear the other person talking without putting my phone on speaker phone! So now other people won't be listening when I try to have a private conversation with someone. I highly recommend this store just by my experience with them!

Very good service definitely would recommend coming here good people I trust them very careful with…read moremy device

I wanted to upgrade my services to include recording and not only did Jan make it so easy but he…read moreended up saving me a lot of time and hassle. He was able to just change my box and it ended up being affordable and just a wonderful option that saves me money! I can record my shows and I don't have to bring the box and chords in it should just reset and record! I just really appreciate his excellent customer service and how easy he made everything and how comfortable I felt talking to him. I definitely recommend calling the store directly and getting your issues fixed so you don't have to make a trip down busy Camelback Road in Phoenix

No wonder Cox is being sold to Charter. Worst service ever on getting WIFI at home to work…read moreefficiently. I have had tech service to the home 4 times in 2 weeks, unable to fix signal, and I on fiber optic. When a solution was found. "install a Pod-2, wouldnt you know a no longer available product". I rely on communciation with medical devices to alert health care provides via wifi. I now spent 3 weeks for resolution, got my new bill with a charge for the POD-2, but never received. Customer service is oblivious to all of this= and forget this AI agent thing, they are useless answering questions.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

So I came in asking and looking for headphones for my new IPhone Pro Max 17 that's being delivered…read morethrough FedEx this week. It's been a min since I got a new phone. So I asked if the new phone would come with headphones, because I couldn't remember if they did it didn't... the only employee working, at 1:15 pm 02/03/26, Latino in his 20's looked at me like I was an idiot and said with a smirk, "they haven't come with headphones since 2021"... that would be common knowledge to him; since he sales phones for a living... I don't. So I think it's worth asking... then I asked if he had any head phones with cords In his store, he again looked at me like I'm an idiot and said "we definitely don't sell headphones with the cords here".... So if you want to be looked at like an idiot and talked down to... head here to AT&T at 4423 E Thomas Rd.

I'd give them a negative 10 if it was an option for the lack of respect from the "manager" that I…read morereceived. I upgraded my iPhone and could not complete the transfer, therefore, I went to this AT&T store for help. I was so frustrated and beside myself because AT&T promised me by phone that it was "super simple" to transfer the phone info from old to new. It wasn't and when I got to the AT&T store I was beside myself. The first sales person I came across was Victor who was trying to help me but eventually the rude manager "Bryant" stepped in (he didn't give me his name and wouldn't allow Victor to give it to me, but I looked at his name tag briefly). That manager "Bryant" stated "I'm being rude to you because you're coming at us" and no one was "coming at them" and I tried to explain that I have been at this all morning since 4AM and I'm frustrated. The manager "Bryant" said to me we're done. I asked well can you at least help me prepare my old phone to be sent out. The manager "Bryant" said no because you're a liability!" Victor was willing but "Bryant" said no, and told me to "get out of my store". All I could think about was why didn't I visit this store before upgrading, because based on this experience I'm sending back the new phone to AT&T and going with another carrier because not only was this behavior from "Bryant" uncalled for but unnecessary. I work with customers and they always come first especially when they are experiencing "hang ups" with our service. Never have I ever been treated so poorly outwardly and with such confidence. It's as if "Bryant" owns the AT&T store and maybe he does, but he needs to be schooled on customer service, because he had no experience in being the expert how to treat customers. I was not only frustrated with the AT&T product, the new pi phone, I was also embarrassed by "Bryant" for not knowing how to behave.