1 star. I brought my phone in for a back screen repair. The technician named Kenny took it to the…read moreback without ever confirming what I needed or examining the phone in front of me, then told me it'd be 30 minutes. When I picked it up, he had repaired the front screen which was already fine and left the back screen, the actual problem, untouched. It became an even bigger headache from there. The repair somehow got tangled up with my phone insurance claim, and I've spent hours trying to sort it out. I would not recommend this shop. Confirm exactly what they're fixing, in writing, before you hand over your device.

I had a great experience! It took about 20 minutes and they replaced my frozen screen. I don't know…read morewhy there's so many bad reviews. I highly recommend this place. They seem to have done a really good job and I'm so happy to have a working phone! Thx guys

I recently moved to the east Valley. I was having an issue with my billing so I found the nearest…read moreVerizon store to go to when I arrived inside there was two employees. One at a desk with a customer said would be right with me then I looked to my other direction and it was another employee with a customer, but they were just shooting the ball and he said somebody will be right with you after I was already standing there five minutes and they were still talking away about fishing or something so after a full 15 minutes, I just walked out! very rude I don't know if they're short staffed but for an employee to be talking about silly unnecessary conversation when there's a customer standing there like me after 15 minutes. I will not be returning to this location even though it's a couple of minutes away from me.

Came here with multiple issues with my cell phone and Ashton took care of everything! Not only was…read morehe super professional and friendly, but he did it in a timely manner! I will be coming back to this location from now on! A+

No after hour support! Charged me $15 even though payment went through on day payment was due…read more There system was not working. I lost half a day with no phone even though I paid yesterday. Middle of the day they are finally available on phone to call and WOW they would not take off $15 only $10 and I had to pay $5 over phone for them to offer this $10off. So disappointed in Cricket!! Photo attached proof I paid yesterday.

Had terrible experience at Cricket on 75th ave and Bell location. Scarlett who was behind the…read morecounter sold me my phone told me their Wifi isn't working right now I will have to set up at my home gave me her card said any questions to call. I called she said I can't help you I have a customer no help at all hung up on me. I called back several times and they never answered phone. This is the worst customer service I have ever dealt with.

Getting to this Zero star Review finally , that's what the service at this store deserves! Brace…read moreyour selves. I got time today! I am new to Arizona and have had Verizon for as long as I can remember on my mom's plan. It was way past time for an upgrade and My mom who is the primary on the account , was visiting from Texas so we went to this store here 4901 E Ray Rd, Ste 110, Phoenix, AZ 85044. This day we took home a new IPad, 2 watches and my new phone. The horrible experience started with the advisor Daniel not being upfront about a set up fee for each device we left with that day! He kept saying an activation fee will be billed and you pay the taxes on all items . We understood that fine . We also accepted the fact that he charged us the 35 additional fee for my phone iPad , my watch and my mom's new watch. However nothing was actually set up in the store. I returned today July 15 to turn in my phone and my mom's watch . I did not have my mom's password for her watch. He kept saying he can't do anything until I get that. I understood that, I was frustrated with my mom for her not answering the phone and causing him to wait since he was talking about he needed to go to lunch. My frustration then began with him and the General Manager who just sat there as Daniel keeps telling me how many days I have left and just come back. I repeatedly said I will wait until I get the password I work long hours and 6 days this week I need to leave it here. So I turn to Brenden who is obviously not general manager material because not once did he say . Hi it's cool I can take care of it you just go to lunch! I had to ask him can't you help me while he goes to lunch . He says I don't know you or who the watch belongs to , I'm like clearly he knows and clearly I'm a customer return items! The disrespect my mom received from Daniel in regards to the fee as if she was complaining about it being too much , it was the fact he never explained it then was degrading about us mentioning it. The nonchalant treatment I experienced today from not just the employee but the manager also is not a good look and I've never been treated that way in any other state I've lived in and got service. I could see if it was close to closing but at like 1 o'clock in the afternoon and me being the only customer in the store as a black woman with 3 white male employees, and I'm being told to just come back . Ten minutes later I got my mom on the phone and left the watch. I will never go back to that store. The whole vibe gives discriminatory , entitled and lazy!What kind of manager wants to actually have someone leave there store with that experience . And if the set up was actually done why did we have to Leave the store with the product we were exchanging! He convinced us to get the extra items and I was happy to have them but my moms been a loyal customer for years but for some rude employee to try to make her feel like she should be happy she got the deals if it's coming from him is unacceptable! I think my mom is owed those set up fees because he didn't fully set up anything I had to finish setting my phone up while mid transfer he sent us out the store and told me to keep it close. So I had to go about our day into the next store trying to finish my phone set up . I'd fly across the country before I step foot in this store again because when they go low , I don't go high! I match the energy times Sent from my iPhone

Talk to Jesse. Very knowledgeable, helped me with my bill and how to navigate getting a new phone…read moreand saving money!

Great people fast service and I got a free gift…read more Highly recommended Good phone covers

I sent a generic quote request through Yelp and immediately received a response from the owner. He…read moregave me a great price and asked if I wanted to come in today or tomorrow. I already had an appointment with ubreakifix for 3 pm so I didn't reply. The company called and said at my 3pm appointment I'll be paying a deposit for parts and my phone can be fixed in 3-5 business days. I was set to travel in a couple of days and needed it fixed. So I replied to the owner of Cellairis and said I'll be in at 12:30. I went in and was greeted by two young men. My phone was done by 1pm!! This was the second time the screen on this phone was replaced and apparently the first place did a bad job. Screws were loose or missing. They seemed like a very knowledgeable pair and they seemed to like their job! That typically shows in the quality of the work performed. I'll be back

Verizon corporate lies to keep customers in long term contracts and has some of the worst customer…read moreservice I've experienced. After being with them for over 25 years, I switched to consumer cellular, pay under $50 a month and have better connections all over the state, including around the country. Don't get suckered by Verizon they tell their customer service reps in the store, to push upgrades and keep them paying through the nose for bad service and Keep the contracts going forever. They should have a zero star rating than one star? They don't even deserve one star.

I highly recommend this location, I got to work with a rep named Daniel, he was very attentive and…read moreknowledgeable, he helped us save money on our monthly bill all while getting us brand new phones! Highly suggest going to this store !

This place has a wide selection of items. Natalie and Jessie and Jacob were so helpful and…read moreprofessional. Greeted with a smile and answered all my questions. This group is small but mighty

Usually I go to the super pawn on 48st but one day I met Paul when he was helping out the 48st…read moresuper pawn and he mentioned his store which is this one and that they had a lot of great things over there so I took his word and came down to this super pawn. Going into the store they did have a-lot more choices and things I was looking for. I ended up buying some stuff and was helped by Jessie who is honestly one of the best salesman, he was very helpful and also gave me feedback which helped a lot with my decisions. Hands down best customer service I received in a long while. Thank you Paul and most importantly thank you Jessie for your great help! Definitely will come again and also recommend this super pawn

Came in yesterday for a warranty battery exchange after another location called ahead to arrange…read moreeverything. My battery tested at 11.3V still working but below recommended levels and was causing sluggish cranking and flickering lights inside my vehicle. When I arrived, I was greeted by a friendly associate. Even though it was about 30 minutes before closing, he was gracious, patient, and more than willing to help install the battery. He was very careful putting everything back properly, which I really appreciated. I didn't catch his name, but he deserves kudos for going above and beyond. Great service.