Dumbass "Lee" took off my iPhones screen protector BEFORE checking if they had it in stock. They didn't! Now my screen looks worse than before with bubbles and fingerprints all over it. Now I have to wait a week for my new one to come in the mail. This location sucks. read more

This store is a joke. I was "given" free trackers for buying phones. They did not turn out to be free. I called customer service who explained all to me. They aren't expensive but that's not the point. So customer service told me I had to return in store. So I went back to the store to return them. I felt attitude immediately off the rep that approached us. She asks why I'm returning and I started to say they arenr free and she speaks over me to say they are. I then told her I don't want them and didn't ask for them and she said I'd have to come back when the person who sold them to me was there. Then couldn't tell me when she would be. Total joke. I'm seriously contemplatng cancelling all 4 phones and going back to Verizon. I went to Tmobile because they used to have great customer service. That's not the case anymore I guess....at least not at this store. read more

Very disappointing experience. I went in to purchase a new phone, but since I wasn't listed as the authorized user on the account, I wasn't able to complete the purchase. Instead of offering solutions or alternatives, the employee shut down my questions before I could even finish asking them. I asked if they could at least share the current deals available, and was told they couldn't provide that information because they didn't have access to the account. I left the store, called customer service, and was able to become an authorized user in less than two minutes. If the employee had simply suggested that option, they wouldn't have lost the sale. read more

t-Mobile stop sending out paper bills when I called today to request a paper bill to be sent each month in the mail just like any other company. They said they're not able to do that and it would be easier just to find a different carrier that sends bills through the mail Done! ps you really don't know how shitty a company is until something goes wrong. read more

Store is empty - Customer service is tired. They acted like I was interrupting their time.

Beware! I tried their get-a-free-iphone plan and after receiving my first bill, it was alot more than my previous carrier because of their surprise fees and taxes. I asked for a prepaid box so I could return the phone and returned it. Two months later they put their hands in my checking account and pulled over $300 out leaving me in a deficit right after my mom passed away and I was dealing with funeral arrangements. I called the company thinking they'd fix this, but not one customer service representative was sorry or could help. Looking online, I see they've made a practice of this. I will never use them again and suggest you really think about how poorly they treat customers. read more

I used to be a fervent T-Mobile supporter. I must have recommended them 100 times, but that company no longer exists. The change was gradual, but lately, it feels like every decision has been anti-consumer. My biggest problem is the disconnect between the store and corporate levels. The stores are like the Wild West. You may find an upstanding person to help you, but more likely, you will encounter an outlaw who will, at best, misrepresent and, at worst, outright lie to get you to do the thing I assume will get them paid. If the call center had been helpful, that would have been different, but alas, those days are gone, too. If you need to call them because someone lied to you, I will save you some time. They will say, "I'm so sorry you feel misled, but you should have read the contract, so it's on you." While I agree it is on the consumer to read the contract, it feels very disingenuous to call yourself the "un-carrier" or say, "We changed wireless for our customers" while treating people just as bad if not worse than the other guys. I have hit my limit and will leave after 12 years of patronage. No one cared there, so I guess I won't either. R.I.P. T-Mobile customer service read more

t mobile has great internet service BUT the worst customer service in fact they have no customer service I went into their location in Brownwood Tx trying to get my internet service restored and the people in that location didn't care where I got service or not the most unfriendly staff I have ever encountered in fact they were happy when I walked out without any internet read more

if I could give a negative stars I would. Adrian at the cave creek and union hills store is horrible. so disrespectful. been a customer for 30+ years and ready to switch carriers after dealing with with him read more

T-Mobile Review - "Get Even More Without Paying More"? Think Again. I was a loyal T-Mobile customer for years. Service was decent, prices fair, and I stuck with them even through a few hiccups. But the way they handled my account when I left was eye-opening -- and disappointing. After switching providers, I was hit with a $230 final bill. No detailed breakdown, no flexibility, no appreciation for years of loyalty. Just a flat charge and a closed door. Meanwhile, their website still proudly claims: "Get Even More Without Paying More." Truth is, you will pay more -- especially when you leave. To T-Mobile's leadership: you invest millions to win customers, but drive them away over a single rigid policy? I might've returned one day -- but only if someone steps up and makes this right. You know how to reach me. read more

The 1 star is the lowest grade available for me to rate this 'racket' T Mobile calls their 5G network. I've never been subjected to a less reliable consumer product in all my 57 years of purchasing goods or services. Missed countless endings to movies or TV shows, a key athletic moment - forget about it. And the list of complaints could go on. These racketboys are quick to take your money and surely don"t waste time charging late fees! Should spend less money on naming rights to sporting venues and half-witted celebrities and more money on research and development! 0 stars - sprint (intended) not run or walk away from this sham T Mobile calls 5G. GOOD GRAVY they SUCK!!!! read more

We are Americans traveling in SouthEast Asia with T-Mobile cellular service and it isn't working for one of our two phones either in Vietnam or Thailand. When we contacted T-Mobile, they were unable to help. Now, we are sorry we left Verizon. read more

THIS IS NOT ABOUT ANY STORE IT'S T-MOBILE CUSTOMER SERVICE AFTER STARTING SERVICE. Service is ok BUT T-Mobile has been doing credit checks on me every 5-7 days for 2 years. A manager god only knows what country she was from I barely understood her, claimed this will stop, it hasn't. My next act will be to leave T-Mobile for another carrier. I have AUTO PAY, I have not bought anything from them. I have my credit frozen, my suspicions are an employee and/or employees are hoping to get thru then attempt to scam me. There is no communication at all with T-Mobile other than calling and getting someone from Asia. No emailing offered Claim number 7595914 which customer service is confused on why I'm not happy with all these credit checks. I have NOT bought anything from T-Mobile and I have AUTO PAY. T-MOBILE 08/09/2024 TRANSUNION INTERACTIVE CREDIT CHECKS ON MY ACCOUNT. 06/07/2025, 05/31/2025, 05/24/2025, 05/14/2025, 05/07/2025, 04/30/2025, 04/23/2025, 04/16/2025, 04/08/2025, 04/01/2025, 03/25/2025, 03/18/2025, 03/11/2025, 03/04/2025, 02/25/2025, 02/18/2025, 02/11/2025, 02/04/2025, 01/28/2025, 01/21/2025, 01/14/2025, 01/07/2025, 12/31/2024, 12/24/2024, 12/15/2024, 12/08/2024, 12/01/2024, 11/24/2024, 11/17/2024, 11/10/2024, 11/03/2024, 10/27/2024, 10/20/2024, 10/13/2024, 10/06/2024, 09/29/2024, 09/22/2024, 09/15/2024, 09/08/2024, 09/01/2024, 08/25/2024, 08/18/2024, 08/11/2024, 08/04/2024, 07/28/2024, 07/21/2024, 07/14/2024, 07/07/2024, 06/30/2024, 06/23/2024, 06/16/2024, 06/09/2024, 06/02/2024, 05/26/2024, 05/18/2024, 05/11/2024, 05/04/2024, 04/27/2024, 04/19/2024, 04/03/2024, 03/22/2024, 03/15/2024, 03/07/2024, 02/17/2024, 02/06/2024, 01/27/2024, 01/18/2024, 01/11/2024, 12/29/2023, 12/18/2023, 12/11/2023, 12/04/2023, 11/19/2023, 10/30/2023, 10/20/2023, 10/13/2023, 10/06/2023, 09/27/2023, 09/20/2023, 09/13/2023, 09/06/2023, 08/30/2023, 08/23/2023, 08/16/2023, 08/09/2023, 08/02/2023, 07/26/2023, 07/17/2023, 07/10/2023, 07/03/2023, 06/26/2023, 06/19/2023, 06/12/2023 read more

First. They kept me on the phone for 2 hours. The rep had NO idea how to find a Pin number. I hung up, called back to another rep. This rep solved the problem in less than ONE minute. When I transferred my service, T mobile LOCKED my phone WITHOUT notice. I had to go to the new carrier for help. T Mobile was way time consuming and couldn't answer a simple question. Unacceptable & uncalled for! read more

If you cancel your service with T-Mobile make sure you remove auto pay and paperless bills prior to switching to a new provider. After you switch to a new provider they are absolutely the worse company to deal with. I am unable to get a final bill and was charged for a full month of service. I switched because they wanted to change my phone numbers and charge me an outrageous amount to update our phones. I will never use them again. I was always a huge advocate for T-Mobile until now. I will be disputing any charges to my account because I have no way of verifying accuracy and no one at T-Mobile to help me. They said to go into the store and I refuse to sit in a store for 2 hours again to be told to contact customer service. What a disaster. read more

From April 21st 2024 to September 27th 2024 I had a total of $4,000 stolen by tmobile usa inc then from January 26th 2025 to January 31st 2025 $655.74 not to mention stalked until they could find out if I have a bank or cash money service they can bill and steal money from because I refuse to set up autopay. I use a cash mobey service because I don't trust banks. Anyways the ceo and the executive response team are of no help at all they would only take the side of lies. I got made fun of for being a disabled veteran, plus have have almost 5k stolen from me in a year by these scammers. Please for no reason get tmobile go to someone like Verizon. read more

TMobile is an absolute JOKE! They give you the run around, make excuses for MONTHS......charge you an absurd fee and never deliver a consistent service. They will BS with "troubleshooting". If I could only reach through the phone. Grrrrr!!!!! read more

Terrible place. Went there with my phone broken and after being there for 20 minutes the lady said "sorry we don't have any I phones available right now" mind you she told me I was her first customer. How are you a phone store with no I phones?!?!?? I will never be back. read more

Switched over from Verizon to TMobile Business, worst mistake ever. Talk about the run around! That is all they did when it came to issuing my rebate for switching over to them ONLY to deny it. Every CS rep will gives you false information. This is how they get out of paying out the rebate. Verizon will get my service once again. read more

Stephanie was the rep that helped me out, brought 3 phones from Verizon and made the transfer with ease. Explained step by step what she was doing and explained the plan I was getting. Definitely recommend going to her and giving her a promotion. read more

T-Mobile tracking interface is absolute crap. I ordered a product (5G home internet) that TMO shipped (according to the email notification) and when I went into track, first you need to sign in to your TMO account, then should be able to track. Well not so. Seems nuts I am even writing this for such a simple task that everyone else under the sun has figured out. I really hope that the 5G service works better that the tracking process. I went on to seek on-line chat help and the first question I got after asking for tracking help was "Are you a current TMO customer?" Really? No idiot I am tracking my Verizon hot spot. I would recommend you simply follow the leader - Amazon and adopt the process they have in place. They are experts in shipping. On the other hand I would not ask Amazon for home internet advice. read more

Was just at this location being helped by a young female and she is pathetic and useless if she doesn't want to help why work there or if you don't know how to do your job just say that giving me the run around waisting my time I'm writing the review while I wait at Verizon to switch my family plan over been a with t mobile for over 7 years and in under 30 minutes you lost me read more

Renee took care of yesterday the store she is very sweet and helpful! I recommend this t-mobile

T mobile is the worst cel service and has the worst phones and paying over $150 a month. Over priced with horrible service.

Came in to open up three new lines, staff was very helpful and I feel that rates were fair

The sales representatives were very helpful. They made everything super easy. I was reluctant to move to another carrier. Due to the fact that I had been with Verizon for 20 years. However, the process was smooth, and I knew that I was making the right decision. Since I have been with T-Mobile for a few months... I have had zero issues. Verizon... I won't even get into that story. I'm so happy that I changed to T-Mobile. read more

This is the best T-Mobile store I've ever been to! The service is spectacular, and they always go above and beyond to give you the best service possible for your personal situation. The environment is clean and welcoming, and the staff is all great. Ask for Caito! read more

I came in to see what options I had available to me for a phone upgrade and I was very impressed by the service I received. Hamilton helped me switch over from Sprint to T-Mobile, trade in my phone and walk out the door with a brand new iPhone 12. The process was not easy (due to circumstances that were out of T-mobiles control) yet Hamilton remained positive, friendly and helpful the entire time. It would have been easy for him to ask me to come back another day or to send me for help elsewhere, but he took the time (even over an hour after this shift was supposed to be over) to make sure I left happy with my new purchase. Thank you for providing excellent customer service! read more

Great and friendly service from J (female service agent, I can't recall her name). She was so very patient in helping us Thursday March 14, 2024 at 7th ave & McDowell location, 1601 N 7th Ave. J was able to attend to us and assist a colleague with a client who needed J's bilingual skills. My brother is so pleased with his new phone. read more

All I can say is don't be fooled & don't do it! They are the very worst in all aspects. No 5G in anywhere, except a slight signal when I was in my car. If I went inside anywhere, I had no service at all. I had to go outside the business, stand in their parking lot, do what I needed and then go back in. When I called "customer service", I was told that I needed to log in to each businesses WiFi & then I could get service. How ridiculous is that? We left & because my son did't get his new Sim card for the new company until after midnight on our billing date, T-Mobile charged another full month of service for his phone. On top of that, which is almost 2 months now, another bill came for "mid-cycle changes". I would go back to a landline rather than use this company again!!! read more

Went in for a simple upgrade. Ended up walking out with a charger I never agreed to purchase and device protection. Now wasting another day to get this returned n off my future bills. This should be illegal. read more

We signed up from Sprint and Metro PCS we were a sprint customer for 21 years and Metro PCS for 15, we were told our monthly charge for T-Mobile Internet, and 2 lines would be about 98.00 a month ( internet is 25 if you're over 60) and we are paying 128.00 + a month totally not What we were told. WATCH OUT T-Mobile will rip you off. Beware. read more

This t-mobile has the worst customer service reps I have ever met after I bought a phone and did go any where but home with phone the screen started to separate and wS told to file a insurance claim less than two day then then after that I had a deductible and the phone doesn't work with a Sim card they and said would already be activated which it has not some thanks for 14 years of service then read more

Employees who don't really want to work- just a clock in & zone out job. Can't help with any easy things like a data transfer or selling a phone. read more

I just left T-mobile after waiting patiently for someone to look at my account. 2 people in the store the girl tried to help me right away but couldn't. The guy was with someone but instantly was telling me he couldn't help even though he didn't have all or any of the information. So I waited patiently for help. After 30 minutes the guy came over (clearly not intending to help) and asked what my question was. I told him, I had lost my telephone and wanted open a new account with a new phone using my old number. My phone is currently on a joint account which between me and the account holder had been IM'ng and calling T-mobile all day long to no avail. When I explained again hoping I had his full attention, I mentioned that we did everything we were told to do and he said simply "I can't do it". I said "You didn't even look at my account, ask for my name or telephone number". He said "We can't open a new account with a phone number that we already used." you can only go somewhere else and use your old number. "like Verizon?" I asked. "Yeah somewhere like Verizon or anywhere. I do this all day long, I don't don't need to look, I already know." So last person I was IM'ng with at TMobile apparently didn't need to look either. I miss Sprint switching was a big mistake, and now I guess I get to see how Verizon is.....Thanks for nothing T-Mobile! I should have known based on the number of mistakes in the original order. I gave you one last chance by trying in person but service is just not your thing. read more

Today I went to the T-Mobile store on 7th Avenue. I was helped by DJ and Meech (sorry if I spelled it wrong) they were both so helpful with my purchase of my new IPhone 12 max Pro! They really made my experience delightful! The transferred everything on my phone in a timely manner. Thank you very much for all that you did! read more

T-Mobile recently installed a new tower about 1.5 miles away. Coverage map showed me in a 5G coverage area. Never had cell phone service before. Bought a phone and internet modem. Got home 1-2 bars 4G, sometimes. Tried a $1000, 100dB signal booster. It could not find a usable signal to boost. Returned it. Returned he phone and modem. $20 restocking fee. Could only cancel service using that phone. Should have done that first. On hold for an hour in the store. Gave up told the associate I would try again later. Came back. On hold 15 minutes. Manager told associate how to get around that and she got through. I still have to pay the full month, $100, even though I had the phone for only 9 days and would not have gotten it in the first place had they not falsely indicated that I would get 5G service. read more

1 - Star for terrible customer service. I went into this place to learn about their phone deals. In the process, I bought a phone, became a new customer and purchased a couple accessories per the sales reps recommendation. One of them, a screen protector, was marketed as "...will replace if damaged..." seemed like a no-brainer and great deal so I purchased it and the same guy put it on my phone. When I went home, I noticed that there was a bubble underneath the screen protector. I figured that I would take it back and they would fix the problem or just replace the screen protector. Lo and behold, days later, I dropped my phone and the screen protector cracked just a little bit; so I returned to this location only to be told that, because I didn't enroll in their insurance plan, they could not honor the replacement clause. In addition; the rep told me that there must've been lint underneath the screen protector causing it to bubble up, but there was nothing they could do to correct the problem. So I'm leaving a review as a warning to others about this location and their tactics: 1) Make sure that they stipulate that they only replace broken screens IF you also purchase their insurance. Not sure if he intended to misinform me or just forgot to mention that important condition. 2) Make sure that they properly install your relatively over-priced screen protector before you walk out of that door, because getting them to fix it afterwards is like squeezing water of a rock. read more

I thought t-mobile was t-mobile ?it didn't matter the location.how you going to look at a note on Our account " is able to exchange item with no questions asked " and still was able to exchange my item like fr, childish manner and employees .if I could give this location 0 stars I really would. read more

Ive been with TMobile for 6 years now....has not always been the best service but now there is a new sheriff -Lumbersexual in town, his name is Nick. Probably the BEST cell phone customer service Ive ever received. Nick greets you with a smile and does not stop until you are happy. His movie star good looks are a definite added benefit. Ladies if you want great service with enough eye candy to give you a mouthful of cavities, this T Mobile will make you Right As Rain. Thanks Nick!!!! DEFINITELY RESTORED MY FAITH IN TMOBILE! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Phoenix, Arizona