A few months ago a Verizon offer was presented to me; Since you are a long time valued customer we will give you a new iPhone 15, with a 5$ a month service charge. Now I find that it was a fraudulent scam. I am being charged full price for the phone, paying it off for said 5$ a month. This is how they reward 20 + years of customer loyalty, by lying and scamming. I guess they think they have gouged me for 20 years, so here is a sucker we can rip off even more. How distasteful. And, the phone is locked as it was purchased through Verizon(note: never do this-always buy your phone from apple). The way of the world today. Capitalist commercialism. read more

INCOMPETENT AND DISENGAGED. CHOOSE MORE WISELEY. Changed Consumer account to Bus. account.8 months or more ago. Called 8 times. To get them to correct the accounts. Was told it was corrected. All customer service is Offshore in Manilla. Double billing me for an account that was closed when the Business was account was added. Last month I got a bill for $132.00 for the Consumer account that was closed 8 months ago. Or so I was told. After all these calls and a promise to correct it. NEVER DONE. THEY TURNED ME OVER TO COLLECTION AGENCY. 5 OR 6 MORE CALLS. DROPPED MY SCORE 100 POINTS IN 1 DAY. One agent hung up on me and the last straw they transferred me to the collection agency, who told me she could not help me and not understood why they switched the call to her. I have filed a dispute with CONSUMER PROTECTION BUREAU as they refuse to remove it from credit. The payment was not owed and they had no right to ruin my credit for their incompetency and failure to correct the situation. Better company's out there. Please choose wisely. Their customer care is totally NON EXISTENT. read more

I signed up for Verizon LTE+ home internet which promised the ability to stream 4K video. This plan doesn't support 4K streaming but they still advertise this knowing full well it's a lie. They know it doesn't do what they advertise but continue to deceive with false advertising read more

After 6 years with Verizon l recently switched to AT&T. I spent hours online trying to update expiration date for my credit card auto pay. Finally got confirmation it was done. Then l get notifications my payment was overdue. Finally had to go into office at Thomas/44th since you never get a live person on the phone. The rudest bitch l've ever encountered refused to help me. So much for customer service. I hope Verizon goes bankrupt. read more

Customer service is garbage, had me waiting on hold for a supervisor for 40 mins and to just tell me that the supervisor wasn't in today and that they had call back read more

These people are idiots. Tried to resign up with them 6 months ago but couldn't because my T Mobile phone was locked. Never could connect with them. Tried to reconnect with T Mobile and it took me a few days. Verizon sent me a bill for $16.00. I called three times to get them to eliminate the charge and they said they would. Never did. Now, they are billing me $4.36 for taxes. They say they can't write that off. I will just let them keep billing me. I will scream from the highest peaks how bad Verizon is. They just don't care. read more

As soon as I signed up with Verizon my email account has been absolutely flooded with junk mail and solicitations. Coincidence? Doubt it. I sure wish I had read the reviews before signing up. Not happy. read more

I sat and listen to Verizon sell me stuff for four hours everything was taken care of five months later it's still not taken care of do yourself a favor and run the other way do not do business with Verizon thousands of dollars in wraps on trucks with the phone number it won't even ring through read more

Verizon has the worst customer service, ever. They talk to you as if you do not matter. They also will just hang up on you and claim the call dropped. They answer quickly if you prompt that you want to purchase a new device or service, but if you need assistance with anything else they will transfer your call and claim that I have the wrong department. I would avoid this company at all cost!! read more

I will never participate in a verizon special. I was supposed to receive a power boost after ordering a Iphone X. After talking with a customer service rep I was told I would receive it on the 17th of January. I did not receive it, and then was told you will not receive it at all. read more

This company does not have control of its processes - they issue gift cards that they know do not work and then don't write to let the CUSTOMER KNIW THEY HAVE AN ISSUE. THUS COMPANY HAS TAKEN 3 hours of my life trying to use use something I am entitled to. Look elsewhere for service read more

Verizon has been in the habit of texting me with useless messages. So I blocked the last one. In my list of blocked numbers, there isn't identification, only numbers. Now I find that when I try to do something simple such as change my billing address, or speak with anyone at Verizon, I cannot do so unless I sign in with username, password, pin number and NOW a special code that is TEXTED to me. That is now impossible, because it's blocked. I cannot unblock them because I don't know which blocked number it is. So I can't change my billing address, or even speak with them on the phone. I'll be leaving them asap. Here's the transcript when I tried their "chat line." (This begins after the above complaint: Avatar Image I apologize for the difficulty you are facing. I appreciate your time and patience. Avatar Image I would be glad to change your billing address. Avatar Image Please provide your full name on the account and the Account Number to retrieve account information. Avatar Image REDACTED MY ME, account # is REDACTED BY ME Avatar Image Thank you Mark! Avatar Image Please give me a moment Avatar Image No account found for this number Avatar Image That happens to be the account number on my bill. It goes with phone number REDACTED BY ME Avatar Image To be sure,are you referring to Verizon Wireless service? Avatar Image Yes, of course. God, what kind of company is this? Avatar Image You have reached Verizon Residential chat support department. Please wait for a moment while I transfer your chat to a Wireless specialist who may be able to assist you further. Avatar Image Welcome to Verizon Wireless Sales Chat, I'll be happy to help answer your questions and get your order placed today! Avatar Image Verizon has been in the habit of texting me with useless messages. So I blocked the last one. In my list of blocked numbers, there is not identification, only numbers. Now I find that when I try to do something simple such as change my billing address, or speak with anyone at Verizon, I cannot do so unless I sign in with username, password, pin number and NOW a special code that is TEXTED to me. That is now impossible. I cannot unblock you because I don't know your number. So I can't change my billing address. Avatar Image I am really sorry to here that Avatar Image All I want to do is change my f-in billing address. That should be simple. You've made it impossible Avatar Image I am terribly sorry about all of the confusion Avatar Image To change anything about your account you will have to go to customer care. I am terribly sorry but I am the sales department and I only have access to sale you merchandise. But no worries I can get you that contact information right now Avatar Image Customer care and everything else Verizon requires that I enter the TEXTED code before connecting with me. As I've explained that is now impossible. Avatar Image I am terribly sorry but the only thing I can do on my end is provide you with that contact information, or locate the nearest verizon store for you read more

Worst company ever. No flexibility, no understanding. This from a on time, always, customer!! Avoid at all costs.

Once again for about the 4th or fifth time I'm having problems with Verizon being overcharged still charging me for a phone that I already paid off but somehow Verizon states I can't cancel it or I'll be charged which makes no sense since I already paid that phone off. Verizon is just like wells Fargo a bunch of thieves who are overcharging and continue to charge for items that I've already paid claiming oh well there's a new agreement and so on making you believe you've paid off items I've purchased and still charging me somehow. I really hate Verizon and don't recommend them to any one, and once again this isn't the 1St or 2nd incident and I'm sure it won't be the last read more

We have been loyal customers, of verizon for 18 years. We were never able to get decent reception, in our area. We purchased a booster, from them ( at our own expense ), but it didn' t help. approximately, one year ago, our phone locked up and with great dificulty, we finally got a new phone. during that time we were offered a free tablet. i already had a kindle, but wih their encouragement, we took the free tablet. Because Verizon could not help us with our poor reception, we collectively came to the decision to change carriers. We paid our early departure penalty and closed our account.......Now, a month after closing our account, we received a bill for an additional $165,00 for the tablet!!!!..never were we informed of a contract on this tablet!!!..We are in our late 70's and honest and loyal consumers and have been ROYALLY SCREWED, by Verizon!!!!.......Watch out, they are a slick operation!!! read more

I switched to Verizon and was with the company for a short 2 months. It was the absolute worst experience I have ever had with a wireless company. They sold me a brand new I-phone but then didn't stand behind the phone when it gave me several issues. I had only had the phone two weeks.I purchased a brand new phone but I think it was refurbished and still had problems. The option they gave me was for a refurbished phone or go to an Apple store. I chose the second option and they also did not help. I went back to the store and asked to speak to a store manager and after a long conversation he called his boss and they did agree to give me a new phone. I spent hours with all this and had only had my service and new phone with them for two weeks. Then when I decided to cancel service I found out I also had a contract on a hot spot that I had purchased... that was never discussed. Now I am paying for an early cancellation on that. Then I received my bill and am still being charged for the hot spot service that I cancelled when I cancelled my service 2 months ago. When I called to find out why I am still being charged they said that I did not cancel my service on that. I just cancelled that now. I am finally done with Verizon and in the short less than two months of service it has cost me dearly in time spent and money paid. I would never write a review like this unless it was the absolute worst. I would proceed with caution if you decide to work with these people. Oh BTW... the call center that you reach by phone and the stores don't work together at all. Interesting that they each throw the other under the bus. read more