The customer service . Each representative helped me with answering my questisons and explaining…read morehow my service works. . Thank you

I went to this T-Mobile location to see about getting an updated SynUP Drive dongle, since T-Mobile…read morestopped supporting the 2019 model in March. They didn't even know what it was, and then wanted me to explain to them what it is and what it does. The girl was too busy texting on her phone to even be helpful. I told them I'll just go to a T-Mobile location that's familiar with their own products. They said: "ok". What a joke of a store!

If I was not already a verizon customer I could walk into any store and get a free i15 phone But…read moresince I am a "loyal" customer for 20 plus years I have to pay the $1000.00 for a new phone. Now I haven't gotten a new phone since I got the 8 plus when they first came out. Loyalty? I think not. I am considering going to T-mobile , who will give me a free phone

We came in to help my 90 year old grandma activate jet "new"phone that my uncle sent from…read moreCalifornia. Upon entering the kid with multi colored hair says "can I help you"? When I explained we just needed to activate the phone & transfer the contacts, since she doesn't do anything else on the phone. The kid responded "well it's going to be awhile, I'm the only one working". Then after about 5 minutes he said there is a $50 fee to transfer the contacts! I was flabbergasted about this, so we left. I will figure it out myself. I don't care for Verizon anyway, they're too expensive, but the customer service is TERRIBLE! Do not come here.

I bought a phone from the Cricket store at Thomas and Hayden 2 days ago. I went in to return it…read moretoday with the receipt and a bitch named Angelica (very wrong name for her) wouldn't accept the return with no I.D.!! WHY SHOULD I NEED MY I.D. TO RETURN SOMETHING WITH A RECEIPT?? I told her I was in there 2 days ago when I bought the phone. They asked me for my 4-digit code and my date of birth. I was mad she wouldn't take it back and when I was leaving she said she could suspend my account because of my attitude. I laughed at her. Fuck this self-important bitch! I have been a customer of Cricket for 12 years and am going to close my account with them due to this situation and am going with Boost for half the price per month. 2 of my friends say they love their service. I don't need to support BS businesses like this!

Patty was friendly fast and efficient. I just needed to set up a new line with my unlocked apple…read morephone she had me in and out in less than 15 minutes for making everything quick and easy!

Alvin and Braulio were fantastic. They were patient with us, even after showing up less than an…read morehour prior to closing. The informed me of all the upgrade options still gave us some time to think about it. They ensured we were aware of any changes coming our way and even though Alvin was in training, he was able to help us well. Both were very kind & friendly.

The in-store team is super kind and helpful. Chris went above and beyond trying to help me connect…read morea new device that was having lots of challenges and then Z came over to save the day and help us finish it out. The rest of the team is great too, but these two in particular go out of their way to help you. If you're having any phone problems, couldn't hurt to stop by and see if they can help. Thanks again, Chris & Z!

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

fast and efficient mobile repair. fixed my cracked screen on my iPhone. great communication.read more

Fast and was convenient that he was able to come directly to my door to fix my iPhone. Highly…read morerecommend.

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

While more of my memories of visiting the Apple Store are either stopping by the Biltmore location…read more(now closed), the Scottsdale Quarter (my regular location), or the ASU location (sort of an Apple Store), I have also enjoyed stopping by the Apple Store at the Scottsdale Fashion Square every now and then. I have visited the store and looked through the products and spoken to the staff with questions. In addition, I have stopped by the Apple Store in general to purchase items, get a replacement iPhone, sell an old MacBook for store credit, and more. When I have previously entered the Apple Store, I remember being greeted by an Apple associated very quickly (identified by their colored shirt). They asked me a few questions to check me in, and before I knew it, someone came over to greet me and welcome me to the store and ask what I needed. This system is very well designed where everyone entering the store that needs anything engages with at least two employees if not more. Regardless of which employee, everyone is very knowledgeable and prepared to answer general questions while knowing who to go to for additional support. The store is beautiful and well laid out well with tables with items on display with other items on the side of room. There was also a classroom at the back of the store for sessions offered throughout the day. You can learn more about the Scottsdale Fashion Square location at https://www.apple.com/retail/scottsdalefashionsquare. It is open daily from 10 AM to 9 PM. At this specific location, they offer many different sessions including a demonstration of Apple Vision Pro. They also have their Genius Bar (for technical support) and you can shop by drop-in, order a pickup in store, or make a reservation in advance for repair. With Apple being a huge product nowadays, having a store where you could do pretty much anything you want to do regarding Apple or its devices is a must have. I certainly recommend visiting any Apple Store including the Scottsdale Fashion Square location.

I'm extremely disappointed with my recent experience at the Apple Store at Scottsdale Fashion…read moreSquare. I brought my iPhone in last week for a screen replacement. During the repair, the outer shell/housing was removed as part of the process. Shortly afterward, I discovered that the edge of the shell had been left sharp enough to cut my skin and snag/cut clothing and the pockets I place the phone into. This is not something I would consider an acceptable result from a professional repair. I made another appointment and returned to the store expecting Apple to inspect the issue and correct what appears to be a problem resulting from the original repair. Instead, I was told that I would have to submit another claim and pay again for the work. The response is what I find most troubling. This is not simply a request for an unrelated repair or a new service. If a component is removed or reinstalled during a repair and the phone is returned in a condition that creates a safety and usability issue, I believe the appropriate response is to inspect the workmanship and correct the problem rather than immediately treating the customer as though they are requesting an entirely new repair. For a company like Apple, the issue here is bigger than the cost. It is about accountability, workmanship, and integrity. Customers should be able to expect that a device returned from an Apple repair will be restored to a proper, safe, finished condition. If something is damaged, improperly fitted, or left in an unacceptable condition as part of that process, the customer should not have to pay again simply to have it corrected. I have generally had high expectations for Apple because of its reputation for quality and customer service. Unfortunately, this experience at Scottsdale Fashion Square did not meet that standard. I hope Apple will reconsider how situations like this are handled and take greater responsibility when a problem arises following a repair.

These people do not care about customer service. They lied to me then told me they couldn't honor…read moremy warranty because they would take a hit at thier store abd have to absorb the cost of my phone. Switched over and my new phone doesn't charge after 2 months. All they care about is how it will effect their bonus. The Customer carr like said they would take care of it. Had le drive down there then wouldn't help. Pathetic company. Do better! If your thinking of going to this store please dont and honestly I wouldn't even suggest trouble at all. Scammers and liars

Josue was very helpful and is also very knowledgeable in his work. Very great customer service.read more