Once I entered this Shoe Place, I was greeted by a friendly associate and had asked if I was…read morelooking for something specific. I've always appreciated excellent customer service and have determination to help others. Wow! While looking around, I've noticed every employees here are active. They all have dusting cloths in their hands wiping either the racks of their apparels, the shoe wall shelves or the big mirror walls. This SP is spotless! Super organized and everyone are very helpful and friendly. I felt extremely welcome at this store. We ended up buying two beautiful shoes as they carry some unique designs here. As I walked out of the store, I had to give compliments and acknowledge them due to their hard working employees. I highly recommended this Shoe Palace inside the AZ Mills for shopping comfortably and having a clean environment. I would definitely come back here to shop. ***ShoutOut!*** You all are amazing, Keep smiling and Keep it up!

Really bad experience with staff. Firstly they only allow you to try on one shoe, don't even allow…read moreyou to touch the second one. Secondly, we were looking at the shirts and the staff asked me to go and get the ones we touched so she could refold them. Wasn't sure if I was a customer or an employee, never experienced this before. Customer service was terrible!

I visited this location to find some shoes for Work. Alex, the salesperson was very helpful. Alex…read morebrought me 5 different boxes of shoes to try on. All suggestions where amazing. I purchased the Skechers' Hands Free Slip-ins. This was my first pair ever. The Slip-ins, are very comfortable and stylish. They were also on sale, so I bought 2 pair. The only difference with this style of shoe is the insole isn't removable. With the welcoming high level of customer service that salesperson Alex had provided, I would gladly travel to the east side for that again. Thanks Famous Footwear!!

I want to take a moment to share a very positive experience we had at this Famous Footwear…read morelocation, especially after a very discouraging one at the Christown Spectrum location on 19th ave and Bethany Home rd. My son, who has autism, has been practicing independence by making purchases on his own. At the other location, he had a very negative experience where the manager, Justin, was dismissive, condescending, and outright refused to help him with a simple shoe return. That experience left him feeling discouraged and unwelcome. Coming here, however, was the complete opposite. Alexis was incredibly kind, patient, and attentive with my son. She treated him with respect and dignity, never once making him feel "less than" because of his disability. She processed the return with no issues and made sure he felt supported through the process. This is what good customer service looks like, it's not only about helping with a transaction, but about valuing every customer as a person. Alexis turned what could have been another frustrating day into a positive and empowering experience for my son. We are so grateful for her compassion and professionalism. I truly hope Famous Footwear recognizes and appreciates employees like Alexis. She represents the kind of values and customer service that every store should strive for.

Jacob made a seamless and positive experience for my kids and I today. I really appreciate his…read morecustomer service and the way he went above & beyond to accommodate us.

Richard and like gave awesome customer service.. thx will be back to buy my day off. We need more…read morepeople like that!

Such a small location . I was taken aback a bit. Store was so packed we really couldn't shop or…read morefind what we needed. One person greeted us, but other than that we were on our own. Unfortunately we left empty handed.

They were able to have all of our sizes for a photo shoot. Big group so i was worried. Staff was…read moresweet and patient while we all wanted to try them on.

From casual everyday to dressy and holiday outfits, this store has it all. The Biltmore store has…read morethe best set-up. So easy to find what you are looking for and can accessorize with shoes or jewelry as well. Always great brands and totally up to date. Friendly staff to help out and always a sale corner with greatly reduced merchandise.

I love LOVE the clothing at Evereve! I recommend finding a different location than the one at the…read moreBiltmore. Every time I'm in this one, the staff is yelling across the room to one another and speaking super loudly at the counter to one another. This is going on 5-6 of the last visits in the last year. It impacts a calm shopping experience. The staff is friendly but will often try to provide unsolicited recommendations while you try things on. I suggest asking the customer if they can pick out some extra items first (avoids feeling awkward saying no thank you several times ). I'll likely make the drive to Kierland or shop online!

Rothy's is one of the stores located in the Fashion Square, Plaza. Rothy's majority business is…read moreshoes with a handful of purses. There is inventory available for the entire family. The penny loafers, tennies and Mary Jane's are classic looks. Two free underground parking lots and valet. WiFi in the plaza.

I visited this store to check out the newest styles and see how various shoes would fit/look on me…read more I was greeted by a very friendly sales clerk named Aspen. Over the course of what was probably an hour, she helped me try on almost every shoe in the store. She offered very helpful tip and information on how to better understand the fit of the shoes. As I began to narrow down the options of what I wanted to purchase vs what I was just there to see, Aspen was so patient and ready to assist. Because of the wider selection online of colors and styles, she helped me to place my order online at the store for delivery in a few days. I appreciate her generous help and am looking forward to receiving my new shoes!

I normally don't comment on other people's reviews when writing my own review but after shopping…read morehere I think the biker chick and axe murderer community will be disappointed that girls shopping here won't instantly join their ranks (Then again that review was from 2007 so maybe this store has had a change of heart since then). The mood here channels maybe skater or alt rock fashion. Journeys is a subsidiary of Genesco Inc. who also owns Johnston and Murphy, Lids and Dockers. As for the merchandise, some brands they sell are Addidas, Converse, Doc Martens, Timberland, and Toms. I also saw a lot of various backpacks on the walls for sale (For hiding your axes of course). Journeys is also involved with the Vans Warped Tour and after looking at their website it seems like they make a dedicated effort to give back to the community. Store managers are given 8 hours of paid time to volunteer at a non profit per year, and the company is a sponsor of DECA which from their website, "... Prepares emerging leaders and entrepreneurs in marketing, finance, hospitality and management in high schools and colleges around the globe." This is one of the few brick and mortar stores that sells Toms. A few months ago I broke down and bought a few pairs that were on sale online. I always thought of them as mummy footwear because of the way they are designed with the fabric wrapping around the shoe. They are super comfy though and great for walking around. My dad saw my pair and wanted some. "I want those Kung Fu shoes!" he exclaimed to me on our last family dinner. Tbd if wearing them will channel his inner Neo from The Matrix so that at our next outing he will tell me in monotone "....I know Kung Fu". Related: he does take many pills every day but also TBD if any of them are blue or red. Go figure I had to go to a store in the mall geared towards teens and early 20-somethings to get shoes for my dad who is approaching octogenarian status. It was easy looking at their selection online and to see if the certain shoe I wanted was in stock. The store itself is pretty small and they stack as much merchandise as they can in here. Service was friendly and efficient and they offer regular printed receipt, online receipt and gift receipts. They also have a very generous return policy and will allow returns up to 365 days from purchase if the item is still in new/unworn condition with receipt. If my dad does decide to become (At best) a biker chick or (At worst) an axe murderer after wearing these shoes I bought though don't worry, I'll be sure to update my review.

I had a great experience at the Journey's in the chandler mall. I've been searching for a specific…read moreshoe for days and they had it in stock here! The girl who helped me out, I think her name was Andi, was amazing! Helped me out very quickly, along with helping others because it was crowded in there, and read me like a book with my style; she ended up showing me another pair that she thought I would like and oh did I!! Andi is very good at her job and I will definitely be coming back to this location when I need a specific shoe again. A billion out of a billion stars

Customer service is mediocre. I have been a consistent customer since they opened phoenix and they…read moredon't know my name. I still go til this day because I love sneakers and street wear. Customer service is low. They do have dope streetwear products though. Prices are retail so it's not an issue and they have a lot of dope sale sneakers too

I've only ordered from them two times for both times as had success. Our recommend undefeated to…read morepeople. It went well for me. I don't know how it goes for others.