Cesar is great! He definitely has customer service skills. His energy just transmits and makes you smile. Thank you Cesar for a great experience although that's nothing new everyone at this store is amazing. I've been going to the Rosemead location even though I have a closer location near me only because of the customer experience. Thanks again! read more

i realllly want to like this place but i wish their service and quality was more consistent. Some days the wings are amazing and i am glad i came here other times i wish i would have saved my money. I am not a fan how they blast their AC after a certain hour, i am guessing their logic is "if its so cold people wont be able to stay" and that makes me sad. sometimes, they give me way more wings than i ordered and that is always dope :DD overall this isn't the best wingstop but it certainly isn't the worst. read more

Wingstop - Chicken Wings Near Me - Rosemead, California

First time trying Wingstop , the chicken had a smell like you can tell it's not that fresh. I thought might be the seasoning but person I went with also confirmed there's a bad smell to it. Had expectation but it's not as great as I hoped. Like the flavors weren't awesome either, maybe I'll try other flavors but this time made me not sure if there will be a next time. read more

My fries was really salty and I had mostly all burnt ends I have been to this location multiple times but this was just a no go for me read more

If you buy from this location please check your order and make sure they gave you everything. They have forgotten a large from my order l and my wife picking up didn't check. Another time they for got my sauce and when I drove back to get it, other people came up to the counter also missing sauce. I have had three experiences of this location forgetting to complete the order. Their wings for some reason is a bit more oily. If you try the one in El Monte it is less oily. read more

I tried Wingstop for the first time and the lady taking my order was rude. The food had several human hair on the wings and ranch. They tried to say it was my hair but it was a whole different color. My first time trying was not a success read more

Wingstop - Chicken Wings Near Me - Rosemead, California

Ordered wings last night and only ate the fries since it was too late. Opened up the wings and they gave me boneless instead of bone in. Called today at 10:35 and nobody answered. Decided to waste my lunch time coming back and the "manager" claimed that I was supposed to call to report the issue the same night. I didn't know there were instructions for returning an incorrect $14 order, but her approach was distasteful. I am the consumer and if your team screwed up, that's on you and not me. She tried further questioning me that if I called today after they opened at 10:30, she could have explained this to me. Unfortunately for her, I showed her the time stamp that I did call and nobody answered the damn phone at 10:35. Lessons learned 1) never come back to the Rosemead location 2) check your order fulfilled by inept teenagers 3) answer the business phone when you have declared you are already open for business. It's not my fault you fulfill incorrect orders and open up late. Makes me wonder if todays "manager" (short girl with braces) will report this to her boss. She even had the audacity to say "I will give the wings to you, but next time you need to call the same day". NOBODY ANSWERS YOUR PHONE!! Btw, there will be no "next time". read more

This has got to be the worst customer experience .Food takes forever . The two cashiers up front yell out orders from inside the restaurant. Makes it impossible to hear when your order is ready. Girls up front are beyond RUDE. They talk about their private life white taking your order. Nobody cares. Will never come back again read more

Is there 0 star? I ordered meal for 2 15 piece. And guess what? 5 chicken wings have feathers in them. Do they even clean the chicken wings? How much crap are in chicken feathers? Sigh... read more

Wing stop has got to be the place to go for some wings apart from Buffalo Wild Wings. Besides that wing stop has a lot of variety when it comes to your sauce on your wings. If you don't like bone no problem they got boneless. Although I do prefer the bone in wings. Their fries also have the greatest sauces as well. The restaurant doesn't have much room, but it has that certain vibe where you know you are in a wing restaurant. All in all I would go back every time I'm craving for some wings. read more

I believe this place hasn't been opened for that long, I usually go to another location but I decided to give them a try. I place my order by phone, and I was not disappointed. I believe the boss man working there name is Byron. He gave us a warm welcome to his store, and asked us promptly if we had placed our order online or by phone. As soon as he got the name for our order he made sure his staff knew the order needed to be ready to go. We probably where in the store no more than five minutes. There were no mistakes with our order, the wings were fresh and delicious. Good job guys!!! read more

The service was alright. Aside from the dissatisfying price of paying $1 per wing, it was flavorful. I like the cajun fries too. The seasoning is on point. read more

Not a bad place to get food, just depends who you get working when you order. I've ordered online pretty much everytime I've been there and sometimes it's great with my order being nice and hot, and ready to be picked up; and other times it's kinda just barely warm, or not even done with my extra wait time being up to 20 minutes after the original pickup time( I order boneless wings every time and on one of the not so great times when I ordered the wings were not boneless, so that was just an all around disappointing night lol). Like I stated, the food quality really does depend on who you get working during that shift, but the cashiers are always friendly and accommodating(in my experience) so don't be going off on them :) read more

Same old rude workers. I would see customers ask simple questions and they would constantly walk away and answer halfway across the room while not even looking at the customer read more

Wingstop - 5 lemon pepper. This much oil/grease - Chicken Wings Near Me - Rosemead, California

First off all I wanted to say is this is the best 5 star place to eat. Great service staff always smiles and always ask customers if they need anything. The food is great but I wish they have something more spicer then atomic lol oh and btw there 2 staffs that works there that looks like twins go there and find out yourself read more

Honestly the worst customer service ever! The lady was taking my order she got a call on the phone and just left me waiting for her to finish the call. Couldn't get her name she wasn't wearing a name tag. The took long to make a 6 piece combo with 5 wings on the side. Literally a waste of time. Never again -.- read more

Today at 9:10 pm is the day to remember, for it was the day when I encountered the RUDEST cashier of my life. It was my 4th time coming here and usually the guys behind the register all the other days were friendly and awesome. We came in and were very excited to order the usual Monday 50 cent boneless wings but were greeted with an evil stare (I'm not joking) by a red haired chick in big glasses. Thought okay, she's on the phone with another customer so shes probably upset about something. We heard that she was very rude over the phone and now I'm thinking wow...I pray that she wont be rude to us after she gets off the phone. well It was worse.. So I shoot her a smile and wait until shes ready to take our order. Well damn! she completely ignores us instead. After she slams the phone down, she stares angrily at us and sighs, then looks away and calls another cashier to take our order without saying one word. She walks away all pissy. The other cashier slowly walks up front to the register and was more confused than we were. She responds with, "I'm confused, she was just right in front of you why didn't she take your order?" and I responded, "I know..what the hell was that, we didn't do anything to her?" I'm sorry but even working at a restaurant you needa be more professional then that. Shesssh..talk about getting your shit together woman! To make matters worse...... We ordered 15 boneless wings-half Lemon pepper, Half Louisiana Rub. They ended up giving us ALL Lemon Pepper instead :( The receipt didn't lie. We also counted our wings and we were missing 2 pieces. We got jipped! :O We didnt even bother complaining because..Aint no body got TIME for that.. I do got time for yelp though... :) read more

W-O-W. You want the worst customer experience at a wings joint? You can come here and find it. Is there a zero star I can rate on Yelp for this place? In all honesty it's really just one employee/cashier that really sours your mood here. The guy's name is Erwin. Yes, I'm putting you on blast buddy. We walked in expecting at least a welcome or a friendly greet. Nope, he was too busy counting his cash register in front of us....for 3 whole minutes while waiting on him to take our order. So he didn't greet us, fine. He didn't ask us what we wanted to order, fine. My girlfriend decided to take the initiative and asked him one question about the different flavors that was offered on the menu. To no surprise, Erwin completely ignored my girlfriend and continued counting his register. At that point, we concluded that either Erwin is plain deaf & hard of hearing or he was playing dumb and purposely ignoring us. After minutes of waiting, another female employee decided to help us out and took our order. By the time our order was ready, another employee who prepared our meal by the name of Marcos was very attentive and asked if we needed anything else. I asked for a Ranch sauce and he happily obliged. All of a sudden, while still counting his cash I might add, Erwin's hearing magically healed! Yes folks he was able to hear my conversation with another employee WHILE he was counting his cash! Who knew he had the talent of multitasking? Wingstop corporate, are you taking note of this? Voting for Erwin as Employee of the Month over here. On a serious note, he decided to rudely interject my conversation with Marcos and bluntly told me I needed to pay .97 cents if I wanted a cup of Ranch sauce. Marcos clearly looked annoyed by Erwin's statement and rightfully so because I was really ticked by that point as well. Mind you, his tone about paying for the sauce made it seem like I couldn't afford to buy a cup of Ranch. Not to pull a douche statement, but I'm not the one that's working over the counter buddy. So it's .97 cents...big deal. I think it's crazy that Wingstop charges for ranch but it's policy...oh well. Which brings back my argument of the theory on Erwin's hearing. Was he deaf when we asked him a question? Or did he really ignored us? I'll let you be the judge of that lol. Seriously though, Erwin's customer service skills beyond reeks. Here's a free cashier/customer service 101 lesson for you Erwin: When you see a customer coming in, stop counting your cash because it's very unprofessional. Is that even permissible under company guidelines? Hmm. And if you're going to count your cash anyway because you love the smell of money, at least be attentive to your customers. Pretend that you care even if you really don't. That's my .02 cent. Oh wait, are they going to charge me for that too? read more

There are two shady girls that work here. My bill came out to $20.70 and she gave me back $69.30 when it was suppose to be $79.30 since I gave them a $100 bill. There were both at one register which was odd, but I caught the other girl take $10 and put it under the counter, and when my boyfriend and I got our change back, she didn't bother counting. Which was even more odd since usually with big bills they always count change. I confronted them about it and they got skittish and quickly said "sorry sorry sorry". I always came here for wings, but not anymore. These people are a bunch of bafoons trying to make quick cash from their customers. What a bunch of bull. Horrible, HORRIBLE employees. I'm contacting the general manager ASAP, so I get those two girls fired so no one ever has to experience what I had to experience. You come here to get food, not to get scammed from a bunch of unprofessional low life's behind a counter. read more

First timer Usually I go to Buffalo Wild Wings, but I stopped by here because it was convenient. It was very clean, there was plenty of seating for a small location. The Cashier was nice, I ordered the Family 40 Piece Boneless Wings with French Fries and Carrots/Celery Sticks. You are able to choose 4 flavors and 4 sauces with it. We got Hawaiian, Teriyaki and Garlic Parmesan. I'm not a fan of the Garlic Parmesan here, it tasted bland and looked like they just sprinkled some Parmesan Powder on top. The Hawaiian was really good, and Teriyaki just tasted like how it should taste. French Fries were a bit off, I don't know why, but it was sweet instead of salty. The one bad thing was that when I got my order, I didn't notice that the Carrots and Celery Sticks was not right side up, so my car seat was drenched in water. I would suggest letting it sit and dry before serving it to customers or getting a different type of container. read more

Review based on CUSTOMER SERVICE & the star is JUST FOR THE FOOD. Phone ordered at 630pm..for 20 wings and the worker said 20-30 minutes! Went at 645..was told to wait another 20-30 minute! & when it hit time I was suppose to get my food, THEY LOSE MY ORDER TICKET! So the WHOLE time I was waiting..my food was not being prepared. Yes I understand accidents happen, but the way the workers handled the situation was not how a professional worker should have handled it. WORST.WINGSTOP.EVER. HOW CAN ANYONE HIRE PEOPLE WHO ARE NOT CUSTOMER FRIENDLY??? No yummy for this tummy. Food is mediocre. read more

This review is regarding the service... The lady who took my order was rude I was asking her if there was any deals without drinks... cause I know there was a 15 piece 1 lrg side 2 dips 2 drinks for $18...she took my order and hang up when I was mid sentence. .. So I placed a phone order for 15 wings..1 order of lrg fries. .veggies sticks and a ranch ( yes they charge u for that here) total comes a little more than $18 ... this was about 2pm (business should be slow) I came to pick up my order at 220 pm she asked for my name...I paid..she then again asked me for my name then gave me an order... I walked out with it... I was thinking is kinda light.. I was in a rush..so I handed to my Boo. I kept thinking damn that bag was light and asked Boo to check.. turns out there was only bout 10 piece boneless wings (WTF) ... Boo was already home and I was already at my training center... I called and the person who u spoke to told me that's no problem he took down my name number n what I ordered he said to come in for a full refund..good right? NO! When I went back around 5pm the Manger gave me such a hard time... he said next time I had to bring back the food.. what?? How, when Boo and I were so far and the person I spoke to didn't ask me to..I'm not gonna spend $$ on gas to go get the food then come back for ur mistake. I even had a picture. ..it's different if I'm asking for a full refunding when I'm only missing a ranch or veggies (this has happen and I didnt make a big deal out of it) but this was a WHOLE meal... $18+ vs the $5 boneless( $0.50 boneless Mondays). All I could say is ..double check your to go orders can't trust them to give u the correct order. .. read more

FINALLY a Wingstop that's in my neighborhood! What can I say I do love my chicken wings! This Wingstop is located in the Rosemead Square shopping center right off the 10 freeway by Rosemead blvd and Marshall Blvd. The place is clean and has one of the most amazing soda fountain's ever. You get a choice of about 30-50 flavors of soda. Yes you heard right! Where else can you find Peach Sprite, or Citrus Lemonade. The indoor seating is quite limited to about 5-10 tables, however the outdoor seating is plentiful. The parking lot is vast and you shouldn't have much trouble finding a spot. Overall, no complaints here! :) read more

I started to think this place is intentionally ripping off its customers. Whether it's true or not, it's a shame this place doesn't offer great customer service. Every order does take at least 15 minutes, even if you are ordering just 10 wings. 2 weeks ago I ordered online for pick up. I'm a person who loves dipping my wings in ranch, so I ordered some of that expensive ranch. I got there, and she repeated my order that included the ranch.. I got home, nope wasn't even in the bag... last night, my boyfriend ordered 10 wings for take out. got home, just 9 wings were in the bag. it's seriously not difficult to count ONE ranch nor TEN wings. yet somehow my last two visits have been ripped off. although, this place is delicious, I don't think I'll come back. read more

This is terribad, I placed my order, came in to pick up and saw bunch of ready to be picked up order bags on the counter. Yet, the counter lady said my order wasn't ready yet so I had to wait another 20 minutes. Guess what, my order has been ready the whole time and they didn't even notice it. Wasted an hour just to get some wings while I live right next to the plaza. I won't be back read more

One of my most favorite things to put in my mouth is chicken wings. I love the chewy poultry meat sliding off the bone and into my salivating mouth. For so long I have been a big fan of CCWW until they closed down on me. And then, I had to go elsewhere for my chicken wings needs but no where was as satisfying. Then one day, Wingstop opened nearby and my life was no longer the same again. When they first opened, I came at least twice a week getting Lemon Pepper and the Louisiana Rub is my priorities choices. I don't care much for the remaining choices as dry rub is way better than the sauce-y option to me. The second thing that has really capture my attention at Wingstop is their soda fountain. One machine that can spit out strawberry lemonade, cherry coke, vanilla coke, cherry vanilla coke, vanilla root beer, orange sprite, etc. The list is so long! Yup, they have one of those machines where you pick a soda and add a flavoring to it. I ABSOLUTELY LOVE THOSE MACHINES. The only downside about Wingstop is that they are always so small. Tables are very limited (unless you sit outside). But I do manage to find an open table each time. Great service as well. read more

I'm so conflicted -- i LooOove wingstop wings, but the customer service is abysmal. More so, the ones taking the orders (the guys in the back have always been helpful, but I guess it's because they don't usually interact with customers. First off, I wanted to use my City Menu card (gives you 5 extra wings), and the girl kept trying to swipe my city menu card. Uhhh, first off, it has no swipe stripe, so I don't see why she kept doing that... she said it usually makes a beeping sound when it goes through, but she kept swiping and swiping and nothing happened. Maybe it's because there is NO swipe stripe on the card? It seemed more like she was new, didn't know what discount came with the card, but was too proud to ask us or her manager. Okay, I'll let that pass because it was just 5 extra wings and not some sorta 10% off or something. Next, I wanted all flats for my 10-pc wing order. When she rang me up, I looked at my receipt, and nowhere does it say "all flats" or whatever. I'm thinking, hmm maybe she told the guys that it's all flats, and just didn't ring in the request. AIIINNG--wrong! (btw, that was a buzzer sound if you don't wanna do the onomatopoeia). My order came, and out of the 10-pcs, only 2 came out as flats. UGHH. Not that I'm allergic to the drummettes, but if I had the option, I'd opt for all flats! My lucky bf, with his uncomplicated order, receive all his boneless wings as ordered and had no complaints. I don't like to sound all prissy and whatnot, but what's so hard about entering "NO FLATS" in my order? read more

RATING PURELY ON CUSTOMER SERVICE, OR LACK THEREOF : Called in to place a pick up order today at about 1:10pm...the girl placed me on hold and left the phone on speaker. I heard her ask her co-worker (a guy) if he wanted to take the phone order and his response was "HELL NO"...conversation went on about how he couldn't wait to get off of work in an hour. I see why this location has such low ratings...so yes, I hung up and went elsewhere for wings. Hope the owner of this location see's this review. You need to hire people that appreciate having a job and at the bare minimum, customer service skills. read more

The food is like any other wingstop but the service needs to change. Out of the 6 times I've made an online order with this store 4 of the times after going in a paying they have me waiting for my order, that I give enough time for them to prepare, only to find out my order has been ready but the witless cashier doesn't bother to check and just disappears after charging me. It's not until I start asking if my order is ready that someone will actually bother to check the phone/online orders and and find my food sitting there. Try to avoid this one store if you can! read more

I've come here multiple times before just never got around to writing a review for them.. I waited 22 minutes for my food while all my friends were done eating. Went there on a Monday around 3pm, they had 3 workers. After we got the food, the wings were not even hot/warm, as if they had been sitting out for a long time. All these customers were standing around waiting impatiently for their food I don't think I will be ordering food from them anymore just because it was such a long wait and was a very inconvenience for my group.. If you are in a rush, eat at chitpotle or Jersey Mikes! read more

I never disliked this place but from my experience today i don't know if i will be coming back here. First of all my boyfriend called in an order for 40 wings at 4:26 pm. They said it would be ready in 20 minutes so i get there i pay and wait like ten minutes. Then they call me and ask who took my order because its nowhere to be found and they gave it to someone else. They could have told me this in the first place when i payed. Secondly it was rude that the manager was not the one who came up to me to explain. When i asked "does your manager know about this"? She responds to me and tells me that he is right next to her. They were so whatever about it. I ended up having to wait an hour. Food quality is good but service sucks! read more

The food is good ! I luv the pepper lemon n garlic parmesan a lot! I totally recommend these two flavors! U can choose boneless or bone. Also, their fries is rilli yummy! U dun need to dip any sauce and it tastes good already!! But the order took forever coz they made several orders after me first .. I understand if u put my wings on the fryer machine first n meanwhile do the next order.. Multi task is important! But u dun skip my order specially making several orders after me. If it wasn't for the food, I will take off one more star. read more

Made an online order and was running REALLY late (I'm from out of the area) and called them to let them know but without asking they offered to make a new order me. When I got there I told them that I would have settled for my original order as it was my fault but they reassured me that it was OK and that no one wanted cold food. Order came out 2 mins later. Extremely impressed with the customer service. read more

Employees are horrible here. Didnt even know anything about thr menu, and employee couldnt get my order right..2 times!!

The service here is unbelievably slow. Our host, Daisy, was not efficient at all when it came to taking our order. Despite coming here during a basketball game, she was not friendly at all. Just ordering our food (20 piece classic with a side of large fry) took almost 10 minutes. Not happy with the service.. The food took 25 minutes to come out as well. Seasoning for the fries were extra but the menu says its included. She was not informative in that sense either.. I wasn't the only angry customer at the store today. read more

Came in at 11:15. Looked like they were ready to close early. Time says 10:30am to midnight. Not 11:15. When I was gonna order they told us no more bone in wings. I didn't come here for boneless. After ordering they turned off the light and looks like we were the last ones in before 11:30... read more

This review is solely on the legitimacy of the store. Not the food. Been going to wingstop for years and was excited that they opened one in Rosemead. I've always gotten coupons from corporate trough email and finally had a chance to use it. Low and behold, when I attempt to use a $5 off family meal the manager says they can't take it. When I say "how is that possible? This coupon is from your corporate" their response is "our machines don't have the buttons for it." Now how the heck does a BRAND NEW SToRE Not have the latest register to be able to enter corporate coupons?!? Manager did nothing to "make it right" either. Very disappointed in customer service and poor technology. Most likely ignorance. So much for a "new" wingstop in the area. Won't be coming back until they get their sh*t straight. Poor business practice for a new place trying to garner local business. read more

DON'T BOTHER CALLING THE NUMBER!! It's the wrong number. And, because of how poorly the employees responded to the problem with their "ah, shucks" attitude; I will not be posting the correct number, nor will I be returning. I called the number and received a 16 minute quote time. I arrived 18 minutes later and asked for order by name. She said it was not ready. 20 mins later, I approached the same lady. It was then that she and one her co-workers informed that the number was the for the Northridge wing stop. I then had to place my order 45 minutes after my original phone call. I am currently waiting for my order. Their compensation for my calm demeanor despite getting screwed BY A PROBLEM THEY KNOW ABOUT, BUT HAVE NOT FIXED?? One employee just walked away, the other handed me a magnet with the correct number and a weak apology as I walked away from the counter. Pathetic. A terrible place with terrible customer service. read more

Ordering was fast and efficient. BUT waiting was a different story. Person who took our order (15 classic wings) told us 20 minutes but it was about a 30 minute wait. The restaurant was also not busy at all. Food-wise the wings were pretty good. We got the classic hot, which isn't spicy at all, and lemon and pepper. Overall, decent food but long wait. Try to order ahead of time. read more

Horrible horrible horrible customer service. Best quote "well our chicken has been good lately" -Erwin store manager. ...ARE YOU EFFIN SERIOUS!!! ok so my son has been very ill and in the ICU at CHLA. We ordered wings because he is finally able to eat and he wanted Wing Stop. We get it here and its under cooked! The skin gross and it was all just rubbery. My husband calls and he says he wants us to bring it back. Even after I explain our situation and that we will be in Los Angeles until late and we can't leave food in the room for a long period of time he did nothing to fix the situation. Undercooked chicken to a sick kid good job guys! The fries were disgusting also. But WTF KIND OF DEFENSE IS THAT "OUR CHICKEN HAS BEEN GOOD LATELY"!!!!???? Who argues with a customer. ..oh yeah this place. I call back asking for the GM's contact info and apparently he's not allowed to give it out. Let's see if the GM returns my call. If he doesn't well I'm gonna be sure to find a way to get a hold of him. The last couple times I ordered thru their app they didn't have my order ready had to wait almost 40 minutes. Who the hell is running this place!? Not much choices in this area as far as non Asian. Then these ppl have to go and eff it up for us. Update: GM called handled it. Offered to refund or give us another order. So we are happy. read more

Wingstop - Under cooked skin was mush - Chicken Wings Near Me - Rosemead, California

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