Cancel

    Open app

    Search

    Hey Chicken

    4.0 (105 reviews)
    Open 11:30 am - 10:30 pm
    Updated 3 months ago

    Order Hey Chicken Takeout or Delivery

    Hey Chicken Photos

    Business Info

    HEY CHICKEN ATMOSPHERE

    What's the vibe?
    Good for groups
    Dogs allowed

    You might also consider

    More like Hey Chicken

    Recommended Reviews - Hey Chicken

    Consumer Alert: Low Food Safety Score!

    Consumer Alert: Poor Food Safety Score!

    Did you know health officials inspect food service facilities to improve food safety?

    This facility may have received a health score that is lower than others in its area. You can check out its health score details on its Yelp page.

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Erick G.

    Unfortunately, the food was a major letdown. The fried chicken was extremely salty, to the point where it overwhelmed everything else. Worse, the chicken inside the sandwich was pink, which immediately raised food-safety concerns. To make matters worse, we found a hair in one of the three sandwiches. That alone was enough to completely kill our appetite and trust. The total was the final straw. The order was about $63, but after checkout it somehow jumped to nearly $80, which is far beyond normal tax. This was a take-out order, but when we asked the owner about the unusually high total, the explanation made little sense. We were told that using the kiosk adds service charges, which was never clearly explained beforehand. The response felt dismissive rather than helpful, especially given the quality issues with the food.

    Popcorn Chicken
    Andy T.

    Hey Chicken is another Chinese chicken shop that I've wanting to try and see how it compares to others in the area. I first ordered to order via a food app, but the order ended up being cancelled. After arriving, I used the kiosk to place my order. I went around 6:00 pm and it was not busy at the time. The interior is a bit small with several seatings that mainly accommodated groups of 4.They have a parking lot in the back. For my order, I got the spicy chicken sandwich and a side of popcorn chicken. The popcorn chicken was crunchy and juicy. For the sandwich, it was also juicy and spicy. The spice level was enough to get a kick and still made it enjoyable. Hey Chicken is definitely a spot that I'll revisit. Bonus points for their cute mascot on the tote bag and boxes! The kiosk did accept American Express.

    Hey Spicy Chicken Sandwich / 叫了个香辣鸡腿堡 and Onion Rings
    Samantha H.

    Came on a Saturday afternoon around 12 pm and sat down as the only dine in customers. Pricing was pretty fair - 9.99 per burger and 4.99 for the onion rings. Specialty sauces like honey mustard and hey chicken sauce were .69 cents extra, but ketchup was free! The sandwich itself was very tasty - the chicken was hot and juicy on the inside and very crispy on the outside. The spice level was also comfortable, and not painful throughout the meal. Onion rings surprised me as well, they were crispy and the whole onion doesn't just pull out with one bite. Overall would come back if in the area, which is likely since Bengong and 3catea are right around the corner!

    Popcorn Hey Chicken Crispy Box (original) 叫了个炸鸡盒(原味)
    Sommaly L.

    Great spot ! Our toddler son loved it! Original is a little spicy, but he could handle it. However, we would love if they had a version without spice (easier for kids). Great staff, friendly and efficient . Spacious seating area. We went back twice !

    Yvonne C.

    It's pretty small inside with a few tables and you order from the kiosk in front. It's located on the corner and they have a small parking area in the back. Otherwise street parking. Got the hey chicken crispy sandwich and the hey double New Orleans sandwich. The crispy sandwich came with a piece missing from the bun but they took it back and replaced it with a new one. I liked the crispyness of the sandwich but I liked the New Orleans better. Maybe bc of the flavoring? Or maybe bc it was more chicken and less batter? Not sure but if I come back, I would get the New Orleans. The mozzarella sticks didn't come with any dipping sauce, like what? No marinara no nothing.

    Mozzarella sticks
    Eileen M.

    I was really trying to get soup today, but that place was closed, so I took a walk around the strip mall and found this chicken place. The person at the register was nice and helped with all my questions. The music was super loud, so it was hard to hear sometimes. I ended up getting a chicken wrap and mozzerella sticks. I was pretty hungry at this point, so I went for a mozzerella stick as I walked back to my car. As I took a bite, hot oiled dripped out of the stick... but i figured it was just newly cooked. So then i get to my car and bit into another stick and it still had hot oil in it, and it burnt my lip a bit. I think it was just cooked at too high a temperature because there was no cheese in the stick, it had all just sunk to the bottom (see pic). The chicken wrap was just a plain ole wrap to me. Nothing special, just like chicken fingers wrapped up with a couple pieces of lettuce. They didn't seem to have any sauces available, so I just added ketchup. Chicken was dry. To be honest, I would rather have gone to chick-fil-a.

    Noemi V.

    if you like mediocre check in this is a place for you. There's nothing special about it except for the bag that the chicken comes in. Lol it's super cute. I think I might've gone into the soft opening. Their whole menu is not available to buy it and I tried the spicy chicken sandwich and the popcorn chicken. The popper chicken are awesome but they don't offer a level of spice and they also don't offer a level of spice for the spicy chicken sandwich. Their house sauce, taste kind of funky. Dislike, horseradish, mustard, ketchup, and mayonnaise put together. There really isn't much service there. You just order off a kiosk and days later you'll get a text message that your order is ready lol. It did, however, take quite a bit of time for my order to be ready. I only gave it three stars because I think the popcorn chicken is actually pretty tasty. The fries I ordered were kind of too starchy. Reminded me of the fries from the hat down the street.

    Hey whole chicken rattan pepper
    Jeffrey L.

    Came here in-person during soft opening, they had a pretty good special bogo whole fried chicken. It was actually good and tasted clean, a reason I decided to come back. Months later, I placed an online pick up order on a random Sunday at approximately 8:30 PM. Drive to the store, and it's closed, lights off. The stores hours says Monday-Sunday 11:30 AM to 11:30 PM. Nope for whatever reason, the store is closed. Ok well, things happen and maybe they needed to close that night. The issue is, their online ordering system accepted my order and took my money. I even called the next day, no answer to my phone calls. I'm mad obviously, I file a dispute with my credit card company. For whatever reason, credit card company sided with the merchant after chowbus responded (won't be using citi credit cards anymore but that's a different story), and I have no idea what chowbus's response was. I'm rating this place 1 star because of this experience, and the fact that they stole my money (goods never received). I refuse to support businesses that have zero responsibility and accountability. Be careful if you place an online order here.

    Hey Crispy Chicken Combo
    Hanna Y.

    I came in on a Saturday around 7. The parking lot is tiny and not the best. It's a small place with about 5 tables. You can order from the kiosk or the person at the front. My friend and I both got the Hey Crispy Chicken Sandwich combo. It comes with fries and a drink. My friend and I thought the burger was SOOOO good!! The chicken was perfectly crispy on the outside and super juicy on the inside. The mayo on the sandwich was sweet and the shredded lettuce helped it from being too salty and sweet. The fries were ok. Just regular fries nothing special. Overall I was surprised there weren't a lot of people here in a Saturday night but I would definitely come again. Bonus points for the gloves they give you.

    Hey Golden Whole Fried Chicken
    Teresa B.

    Talk about a treat! I have not had a chicken sandwich in a very long time. My oh my the chicken sandwich was perfect. That first bite was so enjoyable. The Hey New Orleans chicken wings are also a must! It was so flavorful. I believe the show stopper was the Hey Golden Fried Chicken. The crispness was so good. For a person who does not always eat fried food, this was truly an absolute treat and it made me so happy at every bite! The service was great and he was able to answer all our questions about the menu. We were happy with our meal and how it came out in a very timely manner. The place was very clean and enjoyable to eat at. The bathroom was also clean and I have to add this info because I find it useful to know which does to show that they take cleanliness seriously.

    Chicken wings are decently sized
    Roberta L.

    Came here for small dinner since most of us were not hungry but it was time to eat. They have a deal BOGO chicken right now, 12 pieces for $12. The chicken came out fresh, hot and crispy. This was just the spicy flavor tho, I wasn't sure if they had flavor options, or if I did, I might have missed it. They have a good amount of tables that me and my friends were able to play a card game and eat at the same time, and still have enough space for their other customers to dine in. Overall a good place to hang out!

    IG: happyfoodieoc
    Vy D.

    Wanna grab fried chicken for your meal today? Come here . I ordered: 1. Hey chicken wings 6pc 2. Hey new orleans chicken wings 6pc 3. Hey double new orleans chicken sandwich - very moist chicken! Reasonable price and easy to eat! Dine-in orders over $88 before tax, a Bounce Dancing chicken toy will be given.

    Chicken
    Dora H.

    While driving down valley, I saw this new location pop up and it looked so cute. I love the little logo of the chicken, and have always been curious to try their fried chicken! My friend recently told me that the restaurant was currently running a buy one get one free promotion, so I figure it was a good time to finally go try it. My brother and I went for dinner and each got ourselves a Rattan Pepper Fried Chicken. We ordered a few yummy sides to go with it and waited patiently as they make everything fresh to order. Luckily for those in a hurry, you can call in or order your food ahead of time, or just play some games they have at the shop! The chicken was very fresh, it came out piping hot, and the rattan pepper flavor was spicy but not too overwhelming. It reminded me of the flavor you get in sauerkraut fish soup you find at Szechuan restaurants. The sides were very tasty, and I liked the Hey Sauce you can add on to your meal. Will try their other flavors next time I pass through, hopefully the promotion will still be around!

    See all

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 0
    Photo of Aaron V.
    9
    195
    477

    23 hours ago

    Felt like a late night snack w fam. Overall everything was good, good onion rings, wings, popcorn chicken and fries.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 4
    Thanks 2
    Love this 0
    Oh no 1

    1 year ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Hao G.

    Hao G.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    1 year ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Noemi V.
    184
    83
    71

    1 year ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Hao G.

    Hao G.

    Helpful 7
    Thanks 1
    Love this 3
    Oh no 4

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Vy D.
    3703
    927
    10367

    2 years ago

    Helpful 8
    Thanks 1
    Love this 8
    Oh no 0
    Photo of Pearl C.
    16
    394
    181

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Dora H.
    800
    687
    7902

    2 years ago

    Helpful 8
    Thanks 1
    Love this 6
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 5
    Thanks 3
    Love this 4
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 8
    Thanks 4
    Love this 10
    Oh no 0

    1 year ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    11 months ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 8
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    Helpful 25
    Thanks 8
    Love this 27
    Oh no 2

    2 years ago

    Business owner information

    Photo of Hao G.

    Hao G.

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Nhu N.
    3
    29
    70

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    2 years ago

    Helpful 6
    Thanks 3
    Love this 7
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rickey Y.
    38
    115
    1823

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Sam P.
    148
    70
    67

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    Page 1 of 3

    Hey Chicken Reviews in Other Languages

    Ask the Community - Hey Chicken

    You might also consider

    Macho Burger

    Macho Burger

    4.4(96 reviews)
    0.4 mi
    $$

    Best popcorn chicken I've had in awhile!!! I got the regular and spicy cumin flavor. I think it was…read morearound $7 each but they give you a pretty decent amount. Regular-- just usual fried chicken, kind of savory Spicy cumin-- GOOD!! Has a spicy kick, way more fragrant, definitely worth to pay the upgrade for seasoning Also, the chicken chunks are nice and big and are still moist and juicy on the inside! Also some places are cheap where the chicken pieces are small and there's just chunks of fried batter... but not here!! Super good value for the money and the quality is great!!!

    Been wanting to come back again since I first tried Macho so came here for lunch while I was in the…read morearea. They have a self ordering kiosk and I ordered the Macho Crispy Chicken Sandwich (9.99). I did dine in and they have a couple tables inside to sit at. The food was ready in about 10 minutes which is quick. The chicken sandwich was pretty good, the chicken quality is as good as the first time I ate it. But maybe because I wasn't as hungry so it didn't taste as good. The chicken patty seemed a bit less juicy than last time though. But still a pretty good chicken sandwhich although pricier than other places, it does have an Asian taste to it compared to western places. I think this is still a good spot for crispy chicken sandwich in the SGV. I think the Monterey Park location tasted better though.

    Photos
    Macho Burger - Interior

    Interior

    Macho Burger - Macho combo

    Macho combo

    Macho Burger - Menu (February 17, 2026) - Part 1

    See all

    Menu (February 17, 2026) - Part 1

    Raising Cane's Chicken Fingers

    Raising Cane's Chicken Fingers

    3.1(274 reviews)
    0.8 mi
    $$

    Prior to bowling at Alhambra Valley Bowl, I wanted to get something to eat. Raising Cane's Chicken…read moreFingers is right next door to the bowling alley. It fit the hunger bill perfectly. I drove through drive-thru since I was on a time constraint. Yes, I had to get to my bowling ASAP. Luckily, they weren't super busy at the time. Lady staff who took my order, took my payment, and handed out my order were all super friendly and nice. Service was fast. No long wait whatsoever. I ordered The Box Combo (3 chicken fingers) with lemonade no ice. Chicken fingers were of good size and very tender & delicious as they usually are. Love their Cane's sauce! Toasted bread was soft and tasty. Crinkle fries were good, but they could have been a bit crispier. My Mom ate the coleslaw as I'm not a big fan of their coleslaw because it's too watery IMHO. So glad they are in close vicinity to the bowling alley. I'll be back. Thanks Raising Cane's!

    I'm really glad this cane's opened up around my neighborhood because of how late it stays open…read more This is my second time coming here and the service has always been quick and friendly. It's a pretty nice and modern interior so I would definitely use this place as a meeting spot to hang out with friends late into the night. After COVID there hasn't been many places open like this so it's like a late light for the night owls. The canes sauce is addicting, perfect for the chicken fingers. A great meal in general.

    Photos
    Raising Cane's Chicken Fingers
    Raising Cane's Chicken Fingers
    Raising Cane's Chicken Fingers - Part of The Box Combo

    See all

    Part of The Box Combo

    Banh Mi Hoa Phat

    Banh Mi Hoa Phat

    4.6(543 reviews)
    1.9 mi
    $

    Back to try some more banh mis. So let's see if they're pretty good eh or ew. Everyone here is…read morealways so nice and hardworking and this time I got their passion fruit drink, homemade yogurt, special and pork meatball banh mis to try. The passion fruit drink was super bright sweet fragrant and fruity with crunchy passion fruit seeds and chewy rainbow jellies at the bottom. The homemade yogurt was the perfect creamy consistency, tangy, tart, and actually really yummy. Lowkey thought it was like coconut pudding or almond jello at first but it's yogurt. As usual super thoughtful banh mi packaging to make sure nothing gets soggy. And both had light crisp airy bread with plenty of fresh crunchy veggies, rich mayo and pate and plenty of meats. The special one had savory flavorful pork belly, crunchy pig ear, and bouncy Viet deli meats. My grandma's favorite type of banh mis are the specials and she thought this one was really good. Personally not for me. I did really like those meaty, soft, tender, savory meatballs with light crisp croutons in the banh mi tho. Affordable, quality, fresh, and super nice people. Overall this place is still pretty good. Passion fruit drink $6.50 Yogurt $3.50 Special banh mi $9 Xiu Mai Banh mi $9

    This place opens early! The crispy pork and grilled pork are definitely my favorites. The pork…read moreinside the banh mi is flavorful and the bread has a perfect crisp texture. Don't forget to grab a drink from the fridge to go with your sandwich. Simple, quick, and satisfying.

    Photos
    Banh Mi Hoa Phat - Inside seating

    Inside seating

    Banh Mi Hoa Phat - Grilled Beef was ok. A little dry and bland

    Grilled Beef was ok. A little dry and bland

    Banh Mi Hoa Phat - Grilled pork banh mi

    See all

    Grilled pork banh mi

    Saigon Bakery and Sandwiches - Saigon Special

    Saigon Bakery and Sandwiches

    3.9(627 reviews)
    0.3 mi
    $

    I went on a Bahn Mi food crawl consisting of seven different shops. Saigon Bakery and Sandwiches…read morewas my first stop. Great friendly and efficient staff. Even 45 mins before closing, there were still many customers coming in to buy sandwiches and other goods. All patrons except me appeared to be Vietnamese which is a good indication that this is a beloved and reliable local shop. I got the Saigon Special. The sandwich was loaded and had a good amount of pate. The bread which is baked in house was crisp, yet still soft on the inside. This spot would be my top pick for a locally owned traditional style Dac Biet Bahn Mi which is representative of what you would get in Vietnam.

    3.4 stars Came in on…read moreMother's day to pick up some sandwiches for my family. I don't remember any of the individual prices, but I think it's pretty comparable to other banh mi shops. The total for everything plus tax came out to $25.91. These were the items I got: Banh Mi Cha Lua w/ paté: Not the worst cha lua w/ pate I had. It was pretty standard. The bread was super crumbly and became difficult to keep together at some point. 3/5 Banh Mi Ga: Shredded chicken sandwich...also wasn't bad. Rather traditional tasting and it wasn't dry. Bread didn't fall apart, which was nice. 3.5/5 stars Goi Cuon: The OG summer roll was pretty fresh. Shrimp wasn't fishy and the pork slice wasn't overly tough. The dipping sauce was a little too thick for my liking, but it was still edible. 3.5/5 stars Paté Sol: Ground chicken & woodear mushrooms baked in puff pastry. It's ok, but not the best I've had. 3/5 stars Even though the yelp page says it's cash-only, they do take credit cards now, but the purchase needs to be $15+ Free parking is available on site.

    Photos
    Saigon Bakery and Sandwiches - Fresh baked baguettes and French rolls

    Fresh baked baguettes and French rolls

    Saigon Bakery and Sandwiches - Fried Rolls

    Fried Rolls

    Saigon Bakery and Sandwiches - Fresh croissants (thanks to the French colonists.)

    See all

    Fresh croissants (thanks to the French colonists.)

    M Joy

    M Joy

    4.8(115 reviews)
    0.5 mi
    $$

    I had a lovely experience at M Joy (San Gabriel). I ordered the Lamb Shank ($21.49). It includes…read morea plump, juicy lamb shank, rice refills, and lamb bone soup refills. WOW! I devoured that incredible, filling meal. (Important: There's an added 12% service charge for dine-in. And there's a one hour dining period limit for customers.) I arrived at M Joy (San Gabriel) on Thursday (around 11:21AM). Parking is easy. There's an underground parking structure with plenty of spots. Customers order via QR Code. Customers scan the code at the table, and customers tap the options on their phone. Staff is very hardworking and professional. Staff (Kyle) worked quickly, accurately, and attentively. Kyle spoke Mandarin and English, and Kyle politely answered all my questions. Kyle worked hard; Kyle is an AMAZING staff member. My food took six minutes and 13 seconds. Very fast!! As mentioned, I ordered the Lamb Shank ($21.49). TASTY!! The lamb is MASSIVE and it falls seductively off the bone. Each bite tasted tender and satisfying. I felt my eyes widen as it softly broke apart with each bite. JUICY! The rice is also hot and fluffy, and the soup is clean and refreshing. I felt happy. On ambiance, M Joy (San Gabriel) is very clean and cozy. It fits about six small tables. There's soft instrumental music, and its tall ceiling makes the location appear more spacious. There's no hand sanitizer bottle nor inside restroom, but Staff does offer the restroom key for one that's nearby. However, this location is family friendly with its nearby stack of children high chairs. Overall, I had a magical experience at M Joy (San Gabriel). This location surpassed all expectations. It's no wonder why this business was featured in the "Los Angeles Times 101 Best Restaurants." If you love juicy, succulent lamb, this is an extremely easy recommendation. 5 out of 5! GO! JUST GO!!!

    Have been to M Joy and have ordered take out many times including Uber Eats to the DTLA area that…read moreis how much I like it. The owner provides great customer service. I usually get the number 1 which is a double lamb rib. It comes with rice mixed with carrots, the rice is so good. I usually add cold dish carrots, pickled onions, and chili oil all together. The lamb is juicy, moist, and tender. It can be fatty so order with caution, if you want something leaner order 1 rib and 1 lamb shank for the best of both worlds. Be warned the shank can feel more dry after eating the fattier lamb rib. The soup is good and if you want help digesting all this meat, yogurt is available for order. I've also had the double lamb rib grilled and it was so good. It added a different texture to the outside and still tender and soft on the inside. It was a game changer, however one time it came out over cooked and it was like chewing on rubber. The owner was able to remedy the situation. Overall, M Joy specializes in one thing and that is lamb. This location is small and cozy, and food done right.

    Photos
    M Joy
    M Joy - Grilled lamb shank and ribs

    Grilled lamb shank and ribs

    M Joy - Lamb Skewers (3Pc)

    See all

    Lamb Skewers (3Pc)

    Wendy's - Pretzel Bacon Pub Cheeseburger

    Wendy's

    2.7(209 reviews)
    0.9 mi
    $

    The food is fresh and delicious.. I love the chicken strip. Soo delicious…read more The service is good. The ambiance was inviting and clean. Everyone seems so happy. And when we get our order what a delight!! I won't be going anywhere else to get the chicken and fries and the drinks . Yum yum yum Wendy's

    I had a very disappointing experience at this Wendy's, mainly because of an employee named Norrine…read moreworking the front counter. I came in for an Uber Eats pickup order and at the time, I was literally the only customer inside the restaurant. It was not busy at all. From the moment I approached the counter, Norrine already had an attitude. I tried showing her my pickup order on my phone, and she ignored me the first time. When I showed it again, she responded with a dismissive and annoyed tone as if I was bothering her just for doing my pickup. I decided to let it go and waited quietly for my order. Shortly after, an elderly woman came in for an Uber Eats pickup as well, and she experienced the exact same treatment. She stood directly in front of Norrine and was ignored too. While packing our orders, Norrine kept stopping to touch the side of her headphones and have side conversations with people in the back, laughing and acting completely uninterested in helping the customers standing right in front of her. Since there was nobody else in the lobby, there was no reason for such poor service and lack of attention. When the orders were finally ready, the elderly woman tried to pick up her bag but was understandably confused about which order was hers. She politely asked Norrine for clarification, and instead of verbally helping her, Norrine just vaguely gestured toward the bags without saying anything. The woman asked again because she still didn't understand, and Norrine repeated the same gesture and even scoffed slightly, as if the customer should somehow already know. At that point I stepped in to grab my own order and told Norrine that she was coming off as rude. Her response was, "Me? Oh thank you," while smiling sarcastically with absolutely no accountability or remorse for how she treated both of us. What made the situation even worse was that two coworkers were standing behind her during this interaction. One may have been a manager, but nobody corrected her behavior or addressed the situation at all. I even asked if this type of behavior is tolerated there, and all of them stayed silent. Norrine has no business working customer service with that attitude, especially at the front counter where basic communication and respect are expected. And if management is aware of this behavior and allows it, that reflects poorly on the entire store.

    Photos
    Wendy's - Treating ourselves at the start of the weekend

    Treating ourselves at the start of the weekend

    Wendy's
    Wendy's

    See all

    Hey Chicken - burgers - Updated May 2026

    Loading...
    Loading...
    Loading...